I have my entire system installed by them, all 44 panels by the previous owner of my house. But now I need service because one of the main boxes is not working, and the company is no where to be heard of. I think they went out of business. read more

My husband & I had SOLAR installed in July of 2015, while we were doing some maintenance renovations on our beloved, circa 1887 Queen Anne Victorian. We decided on "The Solar Company" based on the stellar reviews from the CA Dept. of Consumer Affairs/Licensing & The Better Business Bureau, AND the fact we have friends who had their solar installed by The Solar Company, some 7 years ago & they were/are extremely happy! From start to finish, our experience with Gretchen, Heather, Scott & THE SOLAR CO. TEAM was & still is, wonderful. From the city permit, to the installation, to flipping on the solar switch, they took care of it all. We adore our historic home and wanted "her" to be treated thoughtfully & kindly. EVERYTHING was handled by THE SOLAR COMPANY in a thorough, timely, respectful & professional manner! It's been 18 months since we went solar. Gretchen &/or Heather follow up every couple of months to say "Hi" & to see how we are doing & if we are having any problems (which we have not), or need any questions answered......Now that's "customer service"! LAST, BUT NOT LEAST & THE BEST PART: Our "PG&E True-Up Bill" for the entire year (July 2015-16) was just $89.00! Our normal monthly electric bill (& we are ALL electric), BEFORE going SOLAR was between $150.00 to $380.00+ per month. Far more $$$$ than our NOW monthly $129.00 solar payments. SUNPOWER supplies us with an amazing monitoring system. With a click, we can view our production, how much we are saving (money & carbon wise) & even a percentage breakdown of power usage. It seems everyone is installing solar these days.....roofing companies, heating & a/c cos, general contractors & on & on. We have learned by costly experience to ALWAYS go with the contractor who specializes in one service. For us it was THE SOLAR COMPANY!! read more

The Solar Company - ADAPTION- Home built: 1855, add on:1898. Indoor plumbing installed: 1911. Electricity installed: 1925. Solar installed: 2015!! - Solar Installation Near Me - Castro Valley, California

I have to tell you that we really had a great experience with Davis and his team at The Solar Company from start to finish. I meet Davis accidental in Menlo Park during the summer festival and he was able to show me the benefits of making the change. I have to tell you, from Start to Finish Davis really kept me informed and he always followed on all my issues. read more

The Solar Company - The Solar Banner - Solar Installation Near Me - Castro Valley, California

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This has been the worst experience of my life! They have had me waiting for near five months and it is not over. They don't return phone calls and my rep has told me "stories." I would NEVER recommend this company to anyone. read more

They did a great job with our solar panels. Jon was very knowledgable and gave us plenty of information. The installers were very fast and finished ahead of schedule. They also did an electrical panel upgrade at a reasonable price and coordinated everything with PG&E. They handled the paperwork for the rebate as well so everything was pretty painless. My one minor complaint is that Jon did originally suggest more panels than we needed and did not understand all the implications of time of use metering. I recommend doing your own calculations about how much power you will really use. If you switch to time of use metering, you will get a lot more credit from PG&E so that will reduce the amount of power you need. read more

It's now January 4th. I've had panels installed on my home for a few months now but I'm still not turned on and generating power. MID randomly came to my house today to check the install. I had no idea they were coming. I just happen to be home today sick with the flu. They said the ID tags weren't right on the panel and needed to be redone. Tried calling my rep by the name of Russell(actually tried emailing him on 12/20/16 just to follow up but never got a response back) to let him know. No response. This company is a joke. read more

This company has been amazing to work with from start to finish. I was getting quotes for solar and a friend recommended I call The Solar Co. Richard was our sales rep, he gave us an hour long presentation in our living room and explained everything we ever wanted to know about how solar works. Many of the other companies just gave us information concerning their equipment. Richard told us about how the different types of systems work, even the ones his company didn't sell. I was pleasantly surprised that the presentation was information based and not so salesmanish (if that is even a word...) For us going solar was always a no brainer, we just needed to figure out which financial option was the best. There were questions Richard didn't have answers to in terms of financing. Rather than BS-ing us he got us on a conference call with Michael at the main office. We went with the prepaid lease option on Sunpower panels, which was by far the best value for our situation. The only negative thing we experienced was the length of time it took to get the system up and running. It was about two and a half months from the day we signed the contract. I understand that there is a lot of permitting and BS with PG&E that had to take place. Fortunately they kept us in the loop with frequent updates, but we were still eager to get it going since we threw down so much cash. (I guess that is just the nature of the business though) When it was all said and done the panels look great on the house, super clean install and the system is saving us a ton of money. We couldn't be happier Thank you TSC!! read more

Since my system became operational in late July, I have continued to receive electric bills from my local utility. I believe TSC did not accurately review my family's utilization and under designed our system. However, during the sales process I was told that the system would utterly replace my local utility bill and I would only face the expense of the lease for the solar system. Adding to my frustration, the leasing agency did not process the lease when the system went operational. Now two months later, the leasing agency wants not only the current month's lease payment but has claimed I am two months in arrears. All told, this process would have been cheaper had I stayed on the electric utility grid. read more

My review is on the genuine customer service that the girls there give. I actually did not use any of their solar related services, but ended up in their offices after a pretty horrifying thing happened to me on my birthday: I dropped my phone charger in the parking lot after getting ice cream at the creamery. To makes long story short, an employee at the Creamery basically told me that she have my expensive iphone 5 charger to a random person in the parking lot. So I set off to find that random person at the businesses that share their lot. I went into here and the girls asked every employee if they had seen my charger. No luck, but something AMAZING happened... A girl working their named Lindsey I believe? Something with an 'L' heard my story, went to find her purse and just GAVE ME A CHARGER. SHE GAVE ME HER OWN CHARGER!!!!!!! So if I am ever in need of a solar panel I will be going here because I know that they will do whatever it takes to take care of me. :) read more

I used "The Solar Company" in Sept 2014 to install a SolarEdge system on my home. At the time they did a fine job. However, they appear to be out of business and do not take or return phone calls for service work. I was subsequently referred by SolarEdge to SunPower, who referred me to SkyPower in San Ramon for service work. I was very pleased with the capability and responsiveness of SkyPower. I will use SkyPower for future service work. read more

Stay away from The Solar Company https://www.thesolarco.com We are in the middle of having of our solar panels installed. Customer service has been bad but the straw that is breaking the back is their installation. There were major electric code violations which requires relocation of electrical boxes they installed. They do not know what they are doing despite being a SunPower Authorized dealer. We are four months in and still in a big mess to fix everything. They are not qualified and should shut down and not cheat people anymore. read more

Sale and presentation was great! All downhill from there. Miscommunication throughout the project. Equipment arrived in December and was finished in March. Three days of install stretched over 3 months while a half installed system sat on my roof. Wether there was permit issues, layout rejection, no communication with local utilities. A lot of BS I had to constantly call and inquiry about. Missed 3 days of work to be home for last minute inspections. The sub contractor who did install was great but they had communication issues with Solar Co as well. Finished product is working but i missed out on a couple of productive months of solar while my panels collected dust. I can't recommend this company due to overall experience. Sorry. read more

Von Do is great to work with. He is very knowledgeable. The installation crew are friendly and got the job done quickly. I am very satisfied with the work. GO The Solar Company read more

The Solar Company - Solar panels installed - Solar Installation Near Me - Castro Valley, California

John P. Our system was turned on at the end of October 2012. Since that time we have been generating more power than we use each month and are delighted with the way solar is working out for us. There have been no problems with the system since it was turned on. We had a slow start with the system turn-on, due mainly to problems with the panel manufacturer in handling our lease paperwork. However, The Solar Company, particularly Kimmie, Felicia and Robert, did everything they said they would do and were timely in their actions. We are very pleased with The Solar Company and would do this project with them again. read more

We heard about THE Solar Company from watching Giants games...they advertise a lot there. I researched several companies anyway and we choose The Solar Company because they have superior panels and their installers are employees, not contractors. We worked with Greg Roberts, who was very knowledgeable and he quickly responded to our calls to answer any questions we had. The office staff, specifically Felicia, continually kept us up to date with the latest status. The company got our plans approved by the city and PG&E, and they started the installation more quickly than anticipated. Our installers, led by Russell, were always on-time and they were very personable and professional. They were in-and-out quickly. I've read some of the other posts about issues encountered, but they seem to be issues on the part of the City or PG&E, not the Company...all I can say is we've had such a great experience. We had 21 panels installed in June, which Greg estimated was a little more than we needed, but since we may get an electric car in the near future, we opted for a larger system. PG&E installed our new meter two weeks later, which was quicker than expected. One month later...so far, so good. Our production during the day exceeds our usage by 20-30 kWh each day. When you factor in the time-of-use metering, PG&E may be (hopefully!) paying us in a year instead of us paying them $200-300 each month. Before we got our panels we spoke to neighbors who have solar through other companies and they all said to get more panels than we think we'll need because their panels are not producing what was promised. Maybe their panels are not producing what their companies promised...but our panels are producing spot-on what Greg estimated. We are very happy with our system and we should have no problem recouping our investment in 5 years as forecasted. The Solar Company exceeded our expectations on every front! read more

I had The Solar Co install a 7.8KW system at my house. I am an engineer and I did my research up front on what my system requirements were. I had 5 different solar companies come by and give me quotes and discuss the technology. 4 of the companies gave me bad information either because they were clueless or they were out right lying. The Solar Co was the only ones who knew what they were talking about. Every other company kept pushing cheaper panels on me because they made more money. But I wanted Sunpower panels because they were the best. The Solar Co is a premier Sunpower installer. When they came out to install the system. The crew they sent were very polite and professional. They explained everything they were doing at each step. I even asked them to do a couple of extra things and they did them without evening questioning it. The end result was an exceptionally clean install. The system is generating exactly what was promised. After one month, I have a positive balance. This is my second home with a PV system. I used another PV company to install the first one, and I chose The Solar Co to do the second one. If I end up moving again, I will go with The Solar Co. Anyone would be crazy not to use the Solar Co. There are too many new companies out there that do not know what they are doing and do not value customer service. The Solar Co had a very competitive price but the end result was far superior. Solar is a big investment, so you should not work with just anyone. I am surprised that the other reviews are so harsh for The Solar Co. Not sure if theses people realize what other companies are trying to get away with. read more

They installed a large system in Oct 2010 with a commitment on production. We trimmed trees based on their requirements and PG&E approved the install. One of the reasons I chose them was their system production guarantee, telling me that they would pay me back for every kWh the system under performed. First year the system under produced by over 2000 kWh and I contacted them - after four months they came out, looked and said "oh, you have trees, that's the problem - denied". So I removed one tree and trimmed the other way beyond what they originally recommended. This year the system under performed by 1300 kWh. Don't believe their guarantee on system production - knowing what I do now I would never have bought a system from them or anyone - it's going to take 15 years to get my investment back on this system, not the 5-7 they sold me on. Customer service has always been weak and the office turnover is high. Follow up - after a lot of pushing and prodding they finally admitted that the sales rep over committed on the production. They came out and added enough panels and re-wired the system (seems the original installer did a poor job) for free and the system is now producing what they originally said it would. Bottom line is they backed their promise - took longer than I would have preferred but they did. Happy with the system now. read more

I've got nothing but good things to say about this company. Last summer, contacted The Solar Company via their website requesting a quote. I gave them information about my electric usage and they got back to me within a couple days. They gave me a quote over the phone and by email. I asked for quotes for a couple more panels than what they originally quoted me and they sent that over within a few minutes of me requesting it. I ended up going with The Solar Company and their Sunpower panels, which after extensive research, I have found to be the gold standard of solar panels right now. The installers showed up on Halloween 2014 and installed the panels, even though it was raining. They finished in a few hours, although my house was prewired for solar, which I believe makes the process go quicker. After about eight months of solar power usage, the solar panels are working great and my PG&E electric bill is nonexistent. Everyone from the company was extremely professional from start to finish. They maintained good communication with me throughout the several month process of getting permits approved and parts ordered. I would (and have) recommend The Solar Company to anyone looking for solar panels. read more

This was far from a perfect process. The installation took far longer than it should have. Part of this is due to the immense popularity of the company. in the end, they made it right. Back in September of 2014, we have a visit from DeAnn - very nice lady, very knowledgeable and seems to care. This was a good first contact. We have an HOA, yet when our personal customer care person was assigned, she had no idea we had an HOA - the drawings took around SIX WEEKS to complete. We finally received them and got our neighbors to sign off. We then left it to the Solar Company to deal with the HOA (that's what they said they were good at) - we finally had to follow up on their behalf. HOA approved and they submitted to the city for approval. Let me point out the the HOA approval was given on December 2nd and they did not file with the city until the 15th! The first hold from the city was returned on the 17th! The Solar Company did not file the resubmission until the 6th of January - THREE DAYS before our financing approval expired - The city replied with a REPEAT correction on the 8th of January. At this point I had to re-apply for financing - I was told by the Solar Company representative that on the 21st of January the city was still reviewing - THIS WAS A LIE! The city turned the application around for correction (the second time) back on the 8th. The eventual approval and installation went well. The system is producing at capacity and we are finally pleased. I strongly recommend going with the US panels from Sunpower. The process was flawed, the company made it right in the end and owned the issues. I can - finally - say I recommend them. read more

So it looks like The Solar Company has gone out of business, which doesn't surprise me in the least. I'm only sorry I didn't post my review sooner to warn others away. For anyone who is a customer of The Solar Company who ended up with a successful installation, it looks like you're not out of luck. I confirmed with SunPower that all warranties are through them, so if anything goes wrong with the system or panels you can get in touch with another local solar company that works with SunPower and they will coordinate on any needed work. The only good thing I can say about The Solar Company is that they eventually got our panels up and running, and we were lucky enough that they did it soon before they went under. At this point, I'm really only posting in the event that this company comes back, so others can be warned to stay away. After looking into the various options for solar, my wife and I chose this company over the larger one that is affiliated with Tesla because the SunPower panels are more efficient and we wanted to support a smaller, local company. BAD decision. We signed the contract in the middle of September 2016, with an anticipated completion date of December 15th of the same year. Fast forward to a month after that deadline and the project STILL wasn't complete. The company did what I now consider to be a really shady thing where they recommended doing the installation in two phases - first putting in the rails and electrical system so we would be "first on the list" when the nebulous solar panels arrived, which was supposed to be "any day now" back in November. We went with this option, and had a partially completed installation on our roof for two months. They also pushed hard initially on getting signed up as soon as possible so we could get the project done before NEMS 1.0 ran out - they really missed the deadline there and subsequently tried to downplay all of the aspects of NEMS 2.0 that they previously called out as detrimental. Finally, in the middle of January, my wife had had enough and was persistent enough that they caved in, ordered slightly better panels and finished the project by the end of the month. The ONLY reason that they did this is that we threatened to dispute the charges with our credit card company since we had already paid for the project in full. Had we not had that option, I doubt they would have lifted a finger. The lack of customer service throughout was simply unforgivable. Every step of the way, either I or my wife had to reach out to them to get updates and answers. The only time they were remotely proactive was when they wanted the contract signed, when it looked like we might have changed our mind, or money was due. We went through multiple reps, often without realizing it until we contacted the company ourselves. One of the people handling our account apparently left the company sometime in December and it was only in January, when I reached out to them to get an update, that I found out about it. After that point I had to reach out repeatedly to multiple people within the company in an attempt to get an answer as to where our panels were. Each time I was told they would get back in touch by a certain time, and each time they missed the deadline and I would have to follow up myself. As mentioned, the owner finally made good and got us panels to complete the project, but only after we were ready to get our money back. I feel bad for anyone who didn't have that option because they either didn't use a credit card or paid with lender funds. Bottom line, it's no surprise this company went under. Something was really wrong when they were unable to supply and install the ONE product they sold. If they ever make a return, do yourself a favor and go somewhere else. Having solar up and running is great, but you want a smooth and worry-free installation process. read more

Just found out they closed their business! Been trying to call and email them for the last 4 days cuz the solar system was not generating electricity! WTF! Now the people that's signed in with them are all screwed! read more

We were very pleased with our decision to go with The Solar Company. From start to finish it was a relatively smooth process. As with any job that requires the involvement of multiple people and/or agencies, there were delays. But we were always kept updated and everyone at The Solar Company did whatever it took to get this job done. They also provided us with a great recommendation for a roofing company (Wonderlin) -- who then recommended the insulation contractor (Synergy) that were able to coordinate their work to complete our job. Thank you The Solar Company! read more

I bought a 5.7kW solar system from The Solar Company. They did the installation in February so I've been using my solar power for about 5 months now. I am very happy with everything -- the sales team worked with me to select the right number of panels and placement of them, the installation team was very courteous and professional and did a great job, and the system has exceeded my expectations on power output. If you're thinking about going solar, give them a call! read more

I first was introduced to this company at a home show. I had looked at solar before and it was not feasible because of my high energy use. But now they have hi efficiency panels that could possibly work for me. First red flag...I will back up to trade show, I give my contact information and set up a appointment to see what they could do for me in the way of solar. A few days later I receive an email with someone else's contact information from the solar company. It's a solar quote for a gentleman in the next town. The quote contains most of this customers personal information. I immediately respond to the email stating this was the wrong person and I also call the solar company and left a message stating my concern for my personal information. I receive an email back with an apology saving our names are so similar it was easy mistake. On the day of my appointment, the salesperson also addresses the wrong email and states they never sell personal information. Well I guess that's good to know. Second red flag..The day of the appointment the sales person showed up early. We talked about our energy needs, They had us try to qualify for financing through them for 2.5%. Immediately we were declined which I found odd but don't worry they said, we can still get financing but at a much higher interest-rate that was first discussed. They also really pushed the leasing option. I thought they were trying, at any cost to me, to get a solar array on my rooftop. The deal about the financing bothered me, so I went to my bank to see if they could do anything for me in the way of a loan at a lower interest rate than 6.8%. The loan officer Asked me about my credit on my application. I said it wasn't that good but she said let's just run it anyways. Wow, I was almost 800. But that's not what the solar company's financing had told me. They stated I was in the low 700 So I did not qualify for the 2.5% interest. So instead they were trying to get me to get financing with over 6.8% Interest . This bothered me, were they purposely trying to get me into a higher interest rate loan? I do believe so. Third red flag was the cost numbers kept changing. At first I was quoted one price, but that number would be different for cash vs. financing. Then I inquired about adding four more panels to the quote.. The price then increased by $18,000. Yes, 18,000.., but you may have guessed when I asked about the sudden increase the reply was "oh that was financing vs. cash pricing". Why is there such a huge cost difference when financing? I canceled the contract and since Have moved on. Still looking at the sunpower panels. read more

I had researched and got many quotes as we are going solar in our home. I really wanted to use TSC because it is a local company. However, our sales guy flaked on two appts, and I believe his name is Jon, so I took that as a sign that the company was probably not one I should choose. It's too bad. read more

Unfortunately we did not move any further than getting a quote from them primarily due to the sales person, Peter, we worked with. We had initially felt that The Solar Company was going to be the company we went with, however the early experience left us looking for another Sunpower dealer. I felt like I was being scolded vs spoken to and then instead of trying to educate us or allowing us to take time to do a few more quotes, it was as if we were horrible people for not signing. The email follow up was even worst. Had we had another sales person, could the experience been better? Not sure but so far we are working with Clean Solar (another Elite Dealer) and the experience has been 200% better. read more

I researched all of the options for solar power and A LOT of companies in the Bay Area, and I chose The Solar Company based on the quality of their products, feedback from friends and neighbors who had used them, and my own impressions of dealing with them. First of all, my salesrep (Greg Roberts) was more knowledgeable than most of the engineers I spoke with. He took one look at our home and knew right away that I would need a tilt-up installation to get maximum performance... something no other company even mentioned. He carefully spec'd out our system to meet our energy needs, our esthetic desires, and our budget. Once we inked our contract, things moved quickly towards permits and HOA approvals, and we were into installation ahead of schedule. Our lead installer (Kenny) and his crew spent most of the first day ensuring everything was in place and that the layout of the array was 100% optimal and esthetically pleasing. They took care of every small detail, were on-time, quick, clean, and a fun group of guys. We had city sign-off on the last day... waited about a week for PG&E to swap the meter, and I'm now trying to keep from smiling as I watch my meter spin backwards during the day. I honestly can't think of one negative thing to say about anyone I've dealt with at this company. We installed 18 SunPower panels which should come close to zeroing out our electric bill, but Greg spec'd a slightly larger inverter for me so that I can add a couple more panels in the future should I want to. I couldn't be happier - these guys are great. Ask for Greg and Kenny as your team - you'll be glad you did! read more

First let me explain that I have trees and a shading issue during the winter. I received quotes initially from Solar City and Semper Solar. Neither of these companies presented me with a shading solution. I had to do my own research and figure out that what I needed was the Solar Edge Power Optimizer and Inverter. Solar Edge products can improve power production by 25% in shaded conditions and partly cloudy days. I mentioned this to Solar City and they took a few days and then came back with a quote. It really bothered me that a company that has installed 176,000 solar systems was not advocating the Solar Edge products. They have a nice automated tool for quoting but I think they lean on this too much. I contacted The Solar Company because they were listed as a installer for the Solar Edge products. Mike Emley contacted me and told me he had exactly the solution I needed. He came to my house and gave me a data sheet for the Solar Cell he wanted to quote me. It was the Sunpreme GxB 340 Bifocal Solar Cell. He quoted me a 3.4Kwatt system (10 Panels, 10 optimizers and 1 inverter). The Solar Company won my business because they quoted the most advanced technical solution and a very good price. I had to wait ~ 5 weeks for system install due to the heavy back load that all Solar companies have now. They contacted me after their solar survey and showed me reduced production. I was not too concerned because it is mostly due to my neighbor's Eucalyptus 80 foot tree and the lower angle of the Sun in the winter. The Solar Company took full responsibility for dealing with my HOA and the city for permits. I was very please with this service. Installation only took 3/4 day. They even made the layout better by getting all my panels together on the upper roof. Inspection was completed 2 days later. I am waiting for PG&E to configure my smart meter. Solar production looks good for the first 7 days given that we have had cloudy conditions every day. I am very pleased with The Solar Company Service, and the Sunpreme Solar Panels. I am very pleased with the performance of the Solar Edge Inverter. I really like how I can log into the Solar Edge Monitor Program anywhere and see panel by panel production. Anthony S. read more

We had solar installed by The Solar Company five years ago now and are still very happy with the product and service. The installation went very smooth and the employees were polite and clean. The only problems we have had were brought to our attention by The Solar Company who then promptly took care of necessary servicing. It was a good feeling to know that they were still looking out for us five years later. Best of all, we enjoy running our air conditioning all we want! After five years, still no complaints and solar going strong. read more

We had our system sized and ordered and then the rep came back and said our panels were on back order but she could upgrade my panels ($$$) to get greater efficiency and a much quicker install date. We agreed and they committed to a 10 week or sooner install. After several weeks and many unreturned calls I finally received an email from the manager stating that my rep had quit. He committed to looking into my situation and would give me a call in a few days. Weeks went by and again w unreturned messages from Dan the manager. When he finally returned my call, he offered me a $300 credit on my $60k plus system that I later found out was grossly over sized. I declined as it was clear that he was not responsive or committed to keeping our business. Horrible experience on all fronts and I'm thankful we didn't get taken on the grossly over sized system. read more

I see the company is closed now. My timing almost was bad because the installation was delayed by almost a month after it was supposed to happen back in April 2016. I'm fortunate the job was done and the system seems to be working. Not as good as I thought it would be. Not sure when they went out of business. I thought this company was company was solid but time proved me wrong. Not sure how the warranty will be honored going forward. I'm happy about the sun power solar panels and hope they work well into the future. read more

Great Elite dealer. Had my 4kw system installed in only one-day. I was impressed with sales, but more impressed with engineering and install crew. They were very efficient and did an outstanding job. My system is working better then I predicted. Keep up the great work! read more

So just an update on my encounters with this company. Stay away!!!! Today we had our second city inspection and still a no go!!! We have been paying for our Solar loan now 4 months and signed our contract over 6 months ago and still no benefits. They didn't come through on our contract they made changes without telling us. Even the city called them on the fact that they changed the plans without notifying anyone. I mean it stay away from this company find a more reputable company to do business with. I wish I did. read more

DeAnn was very knowledgable as our salesperson. I researched many Bay Area solar companies and TSC had the best options with the most efficient panels. Kenny, Daniel, Cesar and Gerardo did a great job and were able to answer all of my questions. Waiting to get our meter switched by PG&E, on week 2 hoping to hear from Felicia soon so I can start saving money. I will repost when I start saving... read more

Installation was fine and everything was working great for a couple of months. We were so impressed that we took The Solar Company up on there offer to pay $500 for every recommendation we gave that turned into a sale. We gave them two both that turned into a sale. Trying to get our money is almost impossible. After two months of calling I finally got a check (with a ton of reasons why it hadn't happened.) Still waiting for the check for the recommended installation that finished in December. In addition their monitoring system doesn't work and they don't respond to phone calls. read more

First let me say that I love our Solar and that the installers did an incredible job! That being said, when the salesman Richard first came out from the Solar Company, one of his sales points was that he would give us $500 of his thousand-dollar bonus if we signed up. We had been referred by a friend and that friend also would get $1,000 when we signed up. We never got our $500 supposedly because Richard had left the company and had not left our names as being someone who got the bonus. And in spite of me reminding them about once a month that they still owed my friend a thousand dollars , he never got it either. Not really complaining for the sake of the money but the fact that we were lied to bothers me. On Saturday I had a problem with my solar. As I called every number on Google for the Solar Company and got disconnect and busy signals , I realized that maybe they were out of business. This is yet another disappointment. I understand businesses don't have an awful lot of control as to whether they go out of business or not but you can notify your customers before it happens and tell them who they need to turn to for assistance now. I recommend if you are getting solar to make sure you have information on a contingency plan just in case your company goes out of business. read more

Roof leaks, from the solar company (capitalization deliberately omitted) I have had my system finished about 18 months ago, less than 2 year afters a new roof was installed ( no roof leaks - tested by rain, and hoses!!) . When the first leak appeared shortly after the solar company's installation, I called. They said they would send someone to check it out BUT, if their employee determined that it was not their fault, I would be charged several hundred dollars for a service call. REALLY !! the leak is right where the roof penetration is for the rack .. I just fixed it myself with Henry's roof patch. The system itself is working as well as anyone's. I'm pleased with my lower energy costs. But, read your contract. I bought my system, not leased. Be careful, shop , not only price, but after purchase service. read more

Is my system in? Yes. Is it working as stated? Yes. We're there hiccups along the way? Major. Had I known that I would have to babysit the entire process I would have went with another company. Be careful before you go with The Solar Company. read more

The Solar Company analyzed my personal situation and gave me several options for benefiting from installing solar at my house. Brendan and Richard were both very helpful in answering all my questions and working with me through the process. Having panel options and financing options and tax credit options were important benefits, as everyone's situation has its own nuances. The above is just the tip of the iceberg as far as my satisfaction is concerned. The Solar Company put together an array of panels for me that accomplished the main goal beyond what I had expected. We installed the panels in spring 2013, right before our $700+ summertime energy bills. Our summer months' PG&E bills (including gas) were only $38, $32, and $26 for May, June, and July. The ROI should be phenomenal and the monthly cash flow benefit is awesome. read more

I'm so impressed by how The Solar Company takes care of their customers. I've worked for a lot of other companies. This company by far has the happiest customers. read more