This place is plain useless; all they do is ask me about my cell phone and who my plan is with. I…read morereceive much better help from their Merivale Mall location so I save my trips downtown for other things.

My wife and I went to the Rideau Centre store on Friday night to buy a new cell phone plan for our…read morefamily. We had arranged to meet Abdul to look at cost etc. He was very calm, patient and knowledgeable! We agreed on the plan and waited to have our order processed. Unfortunately, the computer system went down and we had to wait a couple of hours to have everything done. It certainly wasn't the fault of the staff. Abdul and the store manager, Sarah( I believe she is the manager) were absolutely fantastic! They felt terrible about our having to wait, offering to buy us food and drink. While waiting for everything to be done, I noticed Sarah and another of the staff speaking with a young man who clearly had an intellectual disability. I was blown away by how kind and patient Sarah and the other staff member were to this individual. That so rarely happens in our world. In the end, all five or six employees were helping to get our new phones ready for us. I was blown away by the service! Bravo to Sarah, Abdul and the entire staff at the Source in the Rideau Centre!! Ian

I've been with Freedom Mobile from back when it was called Wind Mobile and this location is the one…read morethat I frequent. It's conveniently located in Carlingwood Mall. Service is generally good, but my favourite sales associate is Grant (I think he looks like a young Hayden Christensen, but he says people tell him he looks more like Topher Grace, lol). He's very nice, patient and knowledgable. He gives you great information and good tips about your phone. I know lots of people snub Freedom Mobile because of its limited network coverage, but it works great for me because I spend most of my time in urban areas that are covered by Freedom. If you live in the suburbs or rural areas you may end up roaming. I'm on a discontinued plan, but I get unlimited Canada calling, unlimited texts, unlimited data (although only 2GB is at full speed, after that it's slower), voicemail, call waiting, and caller ID for less than half the price of other providers. I love Freedom Mobile (although I still think of them as Wind), lol.

So I came in to get my screen fixed, my phone worked great…read more When the screen was fixed, the phone stopped connecting well, and it became impossible to make calls It appears that the antenna was damaged during the repair. I was offered the cost of the repair as a credit for a new phone, which I had to decide on without being able to research it (with no working phone) I accepted, tho it was out of power, so I couldn't verify it would work. It didn't come with the stuff required to charge it so I had to get that too, go home, charge it.... Only to find out this phone was locked, when it was sold and labelled as unlocked. I had to go back again, and they exchanged it right away, and it didn't cost more, but all in all it was a mixed experience. The repair effectively bricked my phone - so getting credit for the repair, rather than for the phone itself felt like I was worse off for having come here. Then I had to fork over more money to get a new phone, which I obviously would have been better off doing in the first place instead of trying to get this repaired. I had to buy a phone without researching it, and even then it didn't work right away. The second error with the unlocked phone was a minor one, but compounded with the whole repair-wrecking-my-phone, it felt like a lot of hassle, low value, and not a great arrangement. I'm sure other people will have better experiences, but its hard for me to say it all went super well.

Gone In because camera fail on iPhone. Was quick service on this. Very surprised and happy…read more Should have gotten phone from them. They have phone cheaper than on line and 30 day warranty. They know they stuff very knowledgeable people.

Incredible service and I saved hundreds of dollars on a replacement screen that works great. I have…read morean S24 Ultra and Samsung and others wanted from 4 to 600 dollars. Save a fortune and shop here if you need cell phone repairs.

The cheapest option I could find and super effective, I didn't know if my phone could be brought…read moreback as it was shattered and flashing colours, but after they replaced it I've been using it for a week and it's as good as new. It took only one hour, very professional service.

During my repair appointment, the technician confirmed that my phone had failed a hardware test…read more However, despite being within my warranty period, they refused to repair or replace it. Instead of addressing the issue, the managers were dismissive, offering excuses and trying to dance around my questions rather than honouring the warranty or providing a real solution. After wasting my time with unhelpful responses, I finally gave up and left. An extremely disappointing experience. This store and Apple has lost my business, I won't be purchasing from Apple again and I don't recommend anyone purchase Apple care warranty. The lack of professionalism and customer service was unacceptable especially considering the costs of their products.

I am a big apple fan, however the customer service at this location is terrible. I tried to book an…read moreappointment, it's a machine gives you a link. Yada yada yada I wont focus on this since thats how it work in all apple store. I have a apple 12 pro Max under warranty with apple care. The New phones do not come with the USB-C wall charger anymore. They also changed the wire so it dont fit the block I own anymore. We tried to exchange the wire that no longer work. They told us because it is a few month old it is no longer covered. We didn't keep the receipt so it could be 8 month or 11 month. We bought the new adaptor USB-C because we can no longer charge the phone. When you sale your old phone you give it with the charger and block. However with the price of $25 each I don't keep too many extra. We had each purchase a block and one wire. I had two and one is definitely more then a few month old (past the one year) The line was not as packed today as on other days. We were able to get service in about 35 minutes. The lady was trying to push sales of more wires and blocks. Letting us know that they would be covered if we did. I was always under the impression that apple care was good for things like that. Nothing was explained it was just a hard no. We made sure to ask for the receipt to be sent via email. That way we wont lose it. Apple Win

It's rare that I award 5 stars to business on my first visit. Mobile Klinik deserves it, and more…read more Customer service exceeded my expectations. Plus, despite being busy working on someone else's order, the person at the desk recognized that my issue was simple, and fixed it in less than 10 minutes. And the price? MUCH MUCH better than the competing Fix/Break services. Mobile Clinic will be my first destination whenever I need anything mobile fixed, or if I want to buy a used phone.

If I could rate 0 stars I would. Took my phone (iphone 6) in with a broken screen, was told 45…read moreminutes. After waiting 2 hours my phone was handed back to me with the same smashed screen and now a home button that doesn't work. I told them this was unacceptable and they accused me of having my phone worked on before (which I had not). They then told me they needed to keep it overnight or return it to me as is. I left it overnight as it was in no working condition. Returned the next day to pick it up. Phone was still not ready! Waited another 1.5 hours to have it returned with a wobbly home button and damaged LCD/LED screen (which apple has quoted me $350 to repair). All they did was apologize and state they didn't know how that happened. I was asked to take it to the Mobile Klinik at St. Laurent and given a 20 dollar phone case as my screen is still not fully attached. I will absolutely not recommend any of these pop up phone repair shops. It's worth the wait at Apple.

Hello, don't give them any business, i had reported them to business bureau. they absolutely…read moredestroyed my iPad after i took there to fix, they even damaged it more than it was before and when asked, they never admitted or help to fix it.

REPORTED TO BETTER BUSINESS BUREAU: The manager is APPALING!…read moreDOES NOT HONOUR a quote that was given from a previous employee regarding a possible future replacement of a battery for IPad. NO TIME LINE was given as to When the quote was valid until. He absolutely refused to HONOUR the quote and wanted to charge $130 VS. the $95 instead. He proceeded to argue with me that a quote is "typically offered when the device is opened ". I explained that it was at the time of pick-up when it was noted that the battery would eventually require replacing- Then the quote was added to my file! Clearly, Wireless Revolution will not be receiving ANY business from me as a result of this manager's VERY POOR and despicable business sense! BUYER BEWARE OF FAKE "PROMISES". QUOTES that are NOT Applied. DON'T RISK LIES and MORE LIES