Arly the owner is knowledgeable, efficient and pleasant to interact with. I am so glad I found this…read moredowntown shop to easily access for my cell phone needs. Thank you Arly!

This guy was great. Fast, Professional, Good Price for being in such a central location. What else…read moredo you want. Go get your cell phone repaired here.

Consistent good service at very reasonable prices…read more My 2009 Macbook Pro is a smoking fast reliable machine, thanks in part to the good people at EB Computers. It has a new solid state drive, a good battery, and a few hardware repairs. Thank you EB! Why am I so keen? Because a new comparable computer would cost me between $1000-$1500. I can do some of this stuff myself, so I can assess whether I'm getting a fair deal on parts and service. I have bought parts, computers, hard drives and had my machine in for service when it was too fiddly and I was too busy. I trust them to do a good job at a good price.

Great service from all staff . Brad transferred dat from my 15 year old laptop to a new one and…read morecleaned up old programs. Fast service ,reasonable cost. Will use again

Do not use Black Apple. They couldn't software reboot my iPhone 13 so said they needed to hardware…read morereboot which meant opening the phone with risk of breaking the screen. Screen broke and the hardware reboot didn't work. Took phone to an Apple authorized dealer (Black Apple isn't) and they software rebooted in 20 minutes and said there was no reason to even consider opening the phone. They told me never to go to Black Apple, they don't know what they're doing and I guess my experience confirms that. Now I have a phone I'm still paying on that has a broken screen that'll cost me $400 to replace. Tried to reach Black Apple by email several times to see if they'd step up and help with the screen and they've never responded. So they don't know what they're doing and care nothing about customer service. Unless you're willing to risk your phone, do not use Black Apple.

Uptown location should rename to Crab Apple. Lost business…read more After asking to get the battery for my particular phone in, I got home and rethought. Why would I give business to a place with such disdain for me. Phoned another place in Vic. Phone working again and quite happy with the customer service at the competitors.

The South Asian male staff didn't smile, didn't offer any suggestions on how to use my phone, even…read morewhen asked, acted as if I was inconveniencing him.

This location was *zero* help with a warranty issue. I purchased from them out of country, while on…read moreholiday, and they said the only way to honor the warranty was live in their store. No receipt information over the phone or offer to mail the product back to them, with receipt was apparently acceptable. They just kept repeating, " When you come back into the country, if it is within the year, and bring it to the store, we can help you, otherwise there is nothing we can do." Nowhere on the receipt does it stipulate anything of the kind. I asked to speak to a manager and they refused to give me to them. I spent fifteen minutes on the phone trying to resolve this issue, intimating I was not going to spend $300 to get back to their country just to return a $45 item, and they should stand by their products and sales and honor their warranty within reason. I had the receipt and it is well within 14 days of purchase. I purchased the product at what I thought was a professional business, and had it installed by them to find the installation and product they sold both failed, and instead of apologizing, they are completely ripping me off with nothing outside of a bad review to resolve the issue. (Which it doesn't.) I'd just like to join those voicing that this location of Telus is absolutely unreputable. Save your money. Shop elsewhere.

I just bought a new iPhone and needed to get a new SIM card for it. I was switching from a Nexus 4…read morethat was becoming obsolete and had a Koodo plan that I wanted to keep. I originally went to London Drugs, who said I needed a new SIM card but they couldn't activate it; so I called "The Mobile Shop" to ask if they could sell me a new SIM card and activate it. The rep said no problem. When I got there he was helping 2 other people and I thought I'd have to wait a bit, but he chimed right in and asked me for my old SIM card (from Nexus 4) which was too big for the iPhone card, so he simply trimmed it down and put it in the iPhone. Wow! I was so impressed that this excellent rep took care of me in 30 seconds flat, while not missing a beat with the other 2 customers. It was a free service too! Triple multitasker, very smart, focused, attentive and efficient. I'd recommend anyone to go to The Mobile Shop at the Real Canadian Superstore at 835 Langford Pkwy, Victoria, BC. When you walk in they're to the right.

So refreshing to find a cell phone family, local business that shows they truly care about their…read morecustomers by providing invested, thorough, competent, friendly and caring service. No more shopping mall phone stores or kiosks for me!

My husband and I both got our phone From here and the service was amazing!! They went…read more above and beyond and before we even signed up to get our phones with them, my husband dropped off a phone for repair and they even dropped it off at our house. Can't say enough good things about this business.

ATT office sold me a new cell phone. He brought out a smart watch and said "great news, we have a…read morepromo going for a FREE samsung smart watch". Totally free I asked? "yes" 3 weeks later i find out its not free, its $500 if you dont go the entire 36 month contract. You need another cell line also. I'm a 5 yr client and got ZERO help from ATT Manager Christian. Im paying off my free $500 watch and cancelling ATT. Their prices are not competitive either. DO NOT use ATT. Their reps are Liars. Management won't help you. More info on my other reviews (TrustPilot, Google (3 offices), yelp, BBB complaint and review, ATT complaint, Facebook, Hubpages, Merchant circle, citysearch)

Walked in to the store with a phone and billing issue, the manager and rep Caity were very helpful…read moreand went above an beyond to get me back up and running. Refreshing to have a couple of well informed professionals helping me and they were genuinely nice! Highly recommend this store!

I have walked in the store several times and shopped around yet not once have I been greeted or…read moreasked if I needed assistance etc. It's a small shop that isn't busy...there's no reason there isn't time for excellent customer service. Why would you buy office supplies at a higher price point if you don't even get customer service with it??

I ordered some school supplies from Monks. Worst idea ever. They said they would deliver to my…read morehouse in 3 days. I guess nobody was home so it went back to the warehouse, but they don't let you know that. They took my money, didn't call to inform me that it was sent back and never returned my calls. School is about to start and my son has no school supplies. Thank you Monks Office. Pause. Not.