Was out here camping at Russian River and we stopped in for some pre rolls. From the very…read morebeginning, they were so friendly and approachable. I'm very new to smoking so they were very helpful. The prices were great! And especially with the first timers 20% discount. I made a point to tell them that I felt especially welcomed being a woman and a first timer. I feel like marijuana can be such a male dominated field. Anyway, highly recommend and we will be back!

It depends on who helps you out, the girls are not that helpful and if you're gonna call and ask…read moreabout an item, just know they might say something else when you get to the store

Just wanted 2 extend my gratitude & appreciation 2 this location's delivery guy, John…read more He's always kind, courteous, provided good service & light, comedic banter 2 match. Thnkx 4 your patience & understanding you're a 10/10 & a true asset 2 that establishment

I think they add their own flower intie other companies. I…read morebuy wood wide all the time back at home and this time this jar was NOT SEALED!!! and it had to worst flower I've ever smoked. NO TASTE! And NO EFFECT! GO SHOP SOMEWHERE ELSE PLEASE

Last month I ordered my usual and since there was a deal on another of the company's products, I…read morethought I would try it out. It gave me a major headache, so because I was a bit short on a tip, I gifted the delivery driver who was thrilled as was I. I can not say enough good things about this company!!!! Every experience has been amazing. Thanks to everyone working here, the owners and staff and especially the drivers.

Not sure why down under industries does not have an up to date Instagram page for now having two…read morelocations in Petaluma. Also, their website always shows things in stock and then those things are not in stock. I hope this can be addressed. We voted for Mercy. And now we have two down unders and solful. ‍

Overall, this is a good store lots of pretty good deals and a wide variety of products. I have…read moregotten clone cutting here a couple of times. Not all their vendors are that good for that. I would call out purple city genetics as not being worthy, especially because they don't provide any information about the strains they sell. I've had varying luck getting cuttings from them because some of them go immediately to bud when you take them home due to the light cycle shock. Two out of six of mine did that recently. I went back and complained and they gave me one cutting in return. I think they should've given me two to be honest, but I digress. The cutting business is very lucrative and they should make adjustments for the obvious issues that can easily arise. If someone takes the time to come back and discuss what happened and make that official - honor that it's not a lot to ask to keep a customer frankly. Chao is very nice and helpful. She actually knows her stuff and is on your side as a customer. It's only because of her I'm still a customer there. I think their policy on the clones stinks to be honest. I understand a lot of people mishandle them, but the situation where they sell a clone that you cannot possibly grow successfully is different.

The Organicann staff gives the best advice. The place has a great selection of products.read more

First time here. Great selection of different items and friendly customer service. Convenient…read morelocation and reasonable prices. Will be back for sure.

Hands down the most expensive dispensary in the county and most high pressure sales team. You get…read morezero ability to just browse. If you want to qualify for their "deals" you have to sign up for their club and let them have more personal information than your weed dealer needs. While have gotten some decent prerolls from here I paid more than anywhere else and was completely turned off by the overly assertive staff, high prices then awkward tip pandering. Your miles may vary, but as lifetime local to the town this place is just another piece of the completely gentrified community.

Normally I'd rate you 5 stars, but today's experience makes me reconsider ever patronizing you…read moreagain. It is over 100 degrees outside, your lobby is HUGE and was EMPTY, yet you are still asking people to wait OUTSIDE IN THE HEAT???? Even after I explained that I am very heat intolerant and can I please just stand in the furthest corner, the gal on the desk was rude and dismissive and said well there's shade. Atrocious. UPDATE: I was called by one of the managers, who apologized profusely, and who immediately changed their policy on waiting outside in the heat, and is also hooking me up as an apology for my discomfort. 12/10 customer FOR LIFE.

SAVE TIME AND MONEY DO NOT GO HERE!…read more Just got off the phone with manager. I told him that my husband stopped in the store last night and I believe he was overcharged. We don't go in here much because the prices are way too high. We usually go to the Sweet spot flame and if you would've just drove a little further Sweet spot from 7 to 9 was having their 40% off. He would've got them for $12 at $20 retail price this place for the same pack of Gummies charge my husband $30 a pack plus $3.50 to use his debit card. It cost him $70 out the door for something that would've cost $24 out the door at the Sweet spot pictures attached. I asked if we could bring them back as that is a complete rip off and we did not touch or open them. He told me no. Do not go here. My husband will be on to leave his own review. This is insane. We looked at his charge this morning like what. No help from management except Yep that's our prices. We don't care for ripping you off we won't take it back thanks cannabis is supposed to be happy. This place made me upset not a cool vibes so Off.

They have amazing staff and customer service, great knowledge on their product and helpful with…read morewhat u need. I'm a regular now I high recommend !

Normally, I would give them 5 stars but when it on 8/11/26 around 6pm and the music they were…read moreplaying was highly offensive, racist, crude and disgusting. I don't want to go into a store and have to listen to Mother f-ing N word, etc Didn't say it once, but over and over. I am quite surprised a store would allow their employees to play music that is so offensive. When I said something to both employees they just stared at me. Literally, didn't say a word. I walked out shocked that employees don't have enough common sense to know when something is inappropriate. It was a small black hand held CD player, not music played over a speaker, so it was oblivious the employee brought in. I don't want to hear vulgar, offensive, racist crap when I go into a store to spend my hard earned money. May have to find a new dispensary, there is lots to chose from. Owner may want to rethink, as it makes him liable for a discrimination lawsuit.

Best TShirts and Gifts in town. Went here first, walk around town and came back to get more!read more

Amazing customer service every time. Reasonable prices and nice atmosphere. Great selection and I…read morehighly recommend this place.

Awesome... The store and associate that helped us…read more. Clean and really impressive ... Nice moving graphics on wall.. Just FUN

I come here for the deals and usually stick to myself, i know what i want and i know why i want it…read more Miles was hands down the best bud tender i've encountered. We talked about rosin and he shared knowledge from his experience in the industry

I have visited this shop many times over the years because they carry lighters, papers, and…read moretactical lens cleaner!! Which if you know how important this stuff is then you know it's great and hard to find. The selection is vast here and they often have various discounts available for their high end products!! Besides that the staff is always super friendly and helpful!!

I redownloaded the yelp app just for this guy. This is the best smoke shop in town bar none! And…read morepeople need to know it! Go see Sammy he will get you taken care of with very fair prices and exceptional customer service. You can tell he takes pride in his business. Trust me!