Kuulei and I have worked together for several years. Almost 20 years of excellent service. She is…read morethe best specialist that I have worked with. Kuulei goes above and beyond and very knowledgeable. I absolutely love Kuulei and I cant see myself working with anyone else. Raving for Kuulei. Mahalo Fred Waller Green Thumb'in Inc.

i was literally homeless when they made my tax situation far worse then it should have been. i…read moreshould have paid maybe $1000-2000 maybe in taxes. instead i paid about $30000 in federal and about $8000 in state taxes in 2017 i got a letter from the irs stating i owed money from selling personal things on ebay. i hired them to file taxes in a way this was not for profit, i shouldnt have to pay taxes on personal items with money thats already been taxed. she filed my taxes for me. 1 year later i got the same letter. i let them know i got the letter, she told me to bring that letter in, i dropped it off to the front secretary because she was busy when i came in. over the phone she told me she would take care of it. another year passed and i got the letter again. she asked me to drop it off, i told her "i already did that and nothing happened" at that point i gave up on her even tho i already paid for this service to make things worse for me. i called about 20 other accountants to help me, no one would help me literally with this old tax issue. they all wanted me to have receipts. after 2 years i dont have that and they never asked me at a time i would have. i tried calling the irs which was an estimated 2 hour wait. they too couldnt help. the guy told me (ill never for get this) "yea you just gotta pay. theres nothing you can do". the state never answered their phone once out of about 50 calls i made. their voice mail states they will return your call if you leave a voice mail which they never do. after 8 years they sent me a final levy notice (meaning at this point they will confiscate everything i have) i paid this off because my mom actually gave me the money. my final payment was $19000, plus payments i made before, i probably paid $30,000 in taxes from a time i was homeless. i couldnt find this company because they moved. but i so happen to come across emails we exchanged. one that stated "i am going thru a move" which was the homeless part i was talking about. how does a homeless person need to pay nearly $40,000 in 2017 taxes? i never made over $15,000 that year and the year before. with the help of this company, thats what youll get. and whats funny is, i paid to make this worse

Absolutely recommend!…read more Fantastic experience with my taxes from start to finish. Mikaela prepared and filed in under 48 hours. She answered all my questions and provided sound advice along the way. Stop researching... Call the Tax Shoppe, put your trust in Mikaela and get on with the rest of your to do list.

I have been using Lavinia for two years and am very satisfied with her service. Her price is fair…read moretoo.

Terry is efficient and professional which is exactly what you want in a CPA. Im so grateful a…read morecolleague introduced me to him.

Excellent service! Peace of Mind. Tax Prep: submit your…read morepaperwork in early Feb. & get it back on time. Tax questions: prompt replies. Terry, Leila & staff are friendly, efficient and organized! Overall: A wonderful experience for our annual tax project at an affordable price.

Melanie at the Kapolei location is the BEST! Just simply the most amazing person and so good at…read moreher job. We were using a CPA for years and years. His prices had gotten so high that we finally decided to find someone else to do our taxes. On the recommendation of a neighbor, gave Hank's a call and requested Mel. So, so, SO very HAPPY with that decision! Service is impeccable! Fast, friendly, and reasonably priced! Mel patiently explains everything in detailed and easy to understand language. She's super knowledgeable and understanding and even takes the time to give advice on how to make things easier and cheaper for next year. Just an overall AMAZING experience! Thank you so much, Mel!!!

This location is temporarily located per tax season and for this season it was located near Kapolei…read moreShopping center next to Texaco gas station. After reading information on their website, we pre-printed the necessary forms and brought in the requested paperwork hoping we could get a walk in. We came in on a weekday afternoon and was welcomed in by Alma. When we came in she was available to take us however they didn't have enough "tables" to take us in so we had to schedule an appointment in which they were readily available and open a month before taxes were due. Since we already looked online for the appropriate forms and documents, Alma treated our paperwork as a drop off and was able to take everything for us right there and then. I did ask her if we could keep our originals of our IDs, SSN cards, and birth certificates since it was our first time filing there and she was able to do it on the spot. Also she checked and verified that we had everything needed for filing purposes and to assist us getting the best return possible and she guided us for additional paperwork we didn't even think of including! She was very tentative to our questions as we were first time co home owners and also not yet married so we were concerned how it would affect our individual returns but she was so courteous and helpful with all of the answers she provided to us. By the time it was for our appointment, she had a cancelation prior to ours and offered for us to come earlier if we wanted to. She also had already inputting our numbers and did a "pre crunch" on the different types of filing on which would best benefit us as a whole for which the house should go under. Long story short, her numbers matched spot on and we went with our best choice of filing and got the most we've ever receieved on a return so far. We were there for only 30 minutes, signed the official documents and we were good to go! Going forward Alma will definitely be out tax person. We also both received our tax return via direct deposit for both federal and state within 2.5 weeks of filing with no issues.

Awesome, accurate and stress free tax services…read more By the time tax season comes, I have a folder filled with receipts, forms and other paperwork that seems endless. I just simply hand them over to Westside taxes and they take care of the rest. Very reliable and detailed. They moved to the Kapolei self storage building which actually makes it easier for us. I don't need to deal with the traffic in Pearl City.

Excellent service, friendly, fast service. It's my first time filling my business taxes and they…read morehad a lot of patience with me despite missing a lot of information. Highly recommended.

Knowing Tamilyn was a blessing in sky. it been over 20 plus years with Tamilyn E Masuda, CPA, Inc…read more always get it done all these years.

It's that annual tax time again! Need to prepare our annual tax returns to Uncle Sam and the State…read moregovernment. Where can I go to have this done? Tamilyn Masuda CPA. Over the past 35 years, we've solicited the help of a number of tax preparers, all by referrals. We've learned about the differing styles of the various CPAs, as some are conservative, interpret tax laws in black and white, or are liberal in their interpretations. As we were looking for a CPA that was liberal in their tax law interpretation and yet within the requirements of the law, our Estate Attorney recommended Tamilyn Masuda CPA to us in 2012, as he was using her and was satisfied with her services. Since 2012, Tamilyn has been our CPA for our tax needs, and we are very satisfied with her. In fact, we consult with her throughout the year, and not only during tax time, as we've consulted with her on the tax effects of purchasing/selling investment property, creating a LLC, looking at retirement account options, estate planning, and tax liability reduction. Tamilyn is very accommodating, as we could call her with questions anytime during the year at no charge. She is friendly, personable, and easy to talk to. We haven't had any problems with our tax returns. I do categorize my receipts and create x-cell worksheets to make it easier for Tamilyn to put things in order. It's also a self-check for me if there is a payment transaction issue that needs to be followed up on. A face-to-face appointment is then made with Tamilyn to go over the worksheets and any issues that we have. We've always have had timely responses in completing our returns, and Tamilyn will call if she needs further clarification or receipts. We request a draft of our return so that we can review the entries and get any clarifications, if needed. Once we give approval, the tax return is finalized by having us sign the documents. With the current Covid-19, however, social distancing required some changes. We were fortunate to have had a face-to-face appointment as we had scheduled it before the procedural changes. Now, all receipts and documents are to be mailed in or dropped into a box just outside the office's front door by calling staff prior to dropping off. They will retrieve them, and Tamilyn will start reviewing them in preparing the tax return. Upon completion, a phone call would be made for you to pick up your return, and sign any documents in the box outside the front door. Local-born Tamilyn has more than 30 years of accounting experience, including 7 years as an IRS Auditor for small businesses. With this knowledge and experience, she started her business, Tamilyn Masuda CPA, as she has the IRS insight not only to assist small businesses, but also to individuals, corporations, partnerships, LLCs, estates, and non-profit organizations. She provides services in bookkeeping, payroll, tax planning and preparation, audit representation, estate planning, and divorce/support issues. She is assisted by her adult daughter, Shauna, who is well equipped with accounting knowledge and experience, and additional staff during the busy times. Tamilyn's office is on the 2nd floor above the Original Pancake House in the Waiakamilo Shopping Center in Kalihi. There is a secured entry, as you will need to call her office on the intercom on the 1st floor at the foot of the stairs. She will buzz you in once you give your name and the reason why you're there. Office hours are Mon. to Fri. from 8a-4p, with extended hours during tax time. Yes, we have finally found a CPA that fits our needs and has the same views of the tax laws and our liabilities to Uncle Sam as we do. Perhaps Tamilyn Masuda CPA can be of the same fit to you too?

Great communication and excellent knowledge of my situation. Great people. Alan Chu has a a great…read morestaff always available to help.

Actually I didn't use Diamond Head Tax Service this time around because I wanted someone a little…read morecloser to my side of the island, but these folks seemed really nice and informative when speaking with them on the phone. Sounded like the kind of people one would enjoy working with. I'm really considering using them in the future.