Very disappointing experience. It has been over a month since I first contacted HBR, and I am still…read morewaiting for a basic estimate. Throughout the process, I received multiple commitments on timing that were not met, and many messages and follow-up requests went unanswered. Communication remained inconsistent even after the owner became involved. I understand that schedules can be busy, but clear communication and follow-through are essential. Unfortunately, that was not my experience. When a company cannot reliably provide an estimate or respond to basic inquiries, it raises concerns about how they would manage a larger project. There are many quality contractors who value their customers' time and work hard to earn their business. Based on my experience, HBR did not meet those expectations.

Tom came today to give me an inspection of the outside of our fireplace. He gave me very detailed…read moreinformation on how the fireplace would be repaired. He was very knowledgeable, professional, and a very pleasant young man. Thank you Tom. Gertrude

Do NOT call! Scam artists & pressure tactic sales:…read more My mother responded to a "summer special" mail flyer advertisement. She wanted a cleaning, and they charged her for an inspection. Of course the inspection revealed "damage" & sold her on a "complete chimney replacement". They re-skinned the exterior siding and charged her nearly $8000. What an incredible business model: take advantage of elderly couples and rob them blind.

Our journey started with rain coming into our firebox during a storm. We called a roofer who said…read moreit wasn't the roof it was the chimney and gave us the phone number to Masters Services. Gabriel came out and did an inspection and found that the Fireplace had not been installed correctly and if we used it there's a good chance we could burn the house down. I thought it was extremism and did some research. I was able to confirm that what he showed us on the inspection camera was indeed VERY incorrect (the flue pipes were screwed together) and it could burn the house down. We decided to replace the Fireplace. Gabriel and Cayden worked with us through the entire design and installation. Cayden even offered to meet us at stone yards to help pick out Granite! What company does that?! Masters Services does!! Cayden and Gabriel were very responsive to my exhaustive questions and concerns. We're thinking about renovating our kitchen next and we WILL be using Masters Services for that job too!

Patriot Chimney has ghosted me since January 3 2024. Scotty charged me almost $300 for a service…read morecall and a tarp for my chimney. On January 29 2024 I actually asked Scotty directly if he was purposely ghosting me and he responded that he was not ghosting me, he was just busy. Well, it's March 30, 2024 and I've not heard back from Scotty. Don't do business with them, their customer service gets a 0 (ZERO).

These guys are awesome. Scotty was my tech. Prompt, courteous and competent…read more Will definitely recommend and use again.

We love our new chimney cap! It is a perfect fit and Isaac was so easy to work with. He described…read moreeverything and answered all our questions. We are repeat customers as he helped us in our last house as well. Would recommend!!

We called Issac out to our home for a check up on our chimney after the 2026 ice storm to see if…read morethere was any damage to our chimney. Our fireplace was on during one of the coldest day's and heard popping and vibration noises in the chimney and turned it off. After Isaac arrived to inspect our chimney inside our fireplace, in the attic and on top of our roof, he determined everything looked securely connected with no issues. He determined since it was so cold and the heat from having the fireplace on was only expansion noises. We felt very comfortable with him showing us that everything was still in place and we had no problem moving forward. He was very, professional and reassuring that we will definitely use him again for any future issues. Will also give his name to our friends and family if they need a reliable and experienced chimney professional. We Highly recommend Isaac.

Our service technician, Torrance, was excellent--very prompt, friendly, and extremely knowledgeable…read moreabout the mechanics of our fireplace. He was able to fix everything efficiently and took the time to walk us through how it all works, making sure we knew how to test and use it properly before he left. We received several quotes from other companies, and this was by far the most fair and reasonable pricing. On top of that, the quality of work exceeded our expectations. They also offer a one-year warranty, which gave us extra peace of mind. The entire process was smooth and easy from start to finish. It's clear Torrance is a highly skilled professional, and the company as a whole is very easy to work with. We'll absolutely use them again and would confidently recommend them to anyone needing chimney or fireplace services!

Hands down the best in the Metroplex. Luke Sullivan knows his stuff and gives you his very best…read morediagnosis for what is best for your chimney and more.

I use Sullivan every year to make sure we're safe and to insure a good draw, as much wood as we burnread more

SafeFlue was amazing. So easy to schedule an appointment. The technician kept me posted on his…read morearrival and got to the house right as scheduled. They worked efficiently and fixed both fireplace in under 15 minutes. I highly recommend them to anyone!!

Technician came out for inspection and stated I needed a new cap since the existing one was damaged…read more(crushed) on my wood burning stove. Appointment was set out a week in advance between 8 & 11 am, I actually called them at 10:45 and they said be there around 2pm. We rescheduled for the following Friday. Finally after they replaced the cap and put a seal on the door I have a smoke filled house and they're telling me they have nobody to come back and correct the problem. Terrible after the service business. Its ridiculous that I am having the same exact issue from before they diagnosed the problem, supposedly fixed it and charged me now I have to wait and deal with the smoke filled home.DO NOT USE THIS COMPANY!!! Mr.Chapman of Arlington Texas

MHufford On 11/24/24 I left an unfavorable review for the…read moreprice I was charged for the service I received and stated I did not recommend using this company. I would like to retract my review and say I was contacted by the Owner and told him what happened and he without me even requesting said they would refund my money and that the technician told him the same thing I told him. First of all this means the Owner reads the reviews and takes them seriously as well as takes the time to find out what if anything went wrong from both the customer and his technician. That's good business. So to conclude I would use this company again and will. Thank you

Premium Chimneys were above expectations ! Got the job done…read morewith ease, performed cap installation and sweep and the price was fair and reasonable ! Will definitely use again.