I'm gonna go with 5 stars on this one! The staff was amazing throughout the entire stay. They were all professional and helpful at every level! Any request we made got an immediate response. The hotel was clean, modern, and brightly lit. My mom nearly melted down when we got into the room because there was no TV, haha! She saw a remote but no TV to watch the Housewives on, so someone decided to click the "on" button and to her surprise, the TV was located inside the mirror, haha! I loved it! So if anyone else has a mom who also panics without her TV and a season premier on the schedule, fret not, it's just inside the mirror! I love the bar and lounge area they have inside. It was nice to look out onto the broadway theaters below and see all the people. I also loved the opportunity to connect with other guests and staff here. My favorite thing was the restaurant on the bottom floor, Seraphina. I had some great moments there. My only negatives noted were the poor drainage in the shower. I also hated the design of the shower, it had no door. We also had a terrible view. The window opened up to a dirty rooftop. One morning we woke up to a man outside the open window. It was weird, but, I'd stay here again and just request a different view. 5/5 read more

I recently spent five nights at the time in New York for a mix of business and pleasure. Service can make or break an experience and I was really pleased with the staff at this hotel. The front desk staff was so easy to work with, they helped refund my credit card that I had reserved the room with so I could use my company card, they always had water available, when requesting ice they sent someone to the room immediately as there are no icemakers publicly available. The management quickly handled a noise situation of construction on my floor. The room was very comfortable, I was on a high floor and away from the Times Square noise. The area of town is very convenient but also extremely noisy. This hotel is such a great location for anything related to Broadway shows. The breakfast at the restaurant directly next-door that is provided to Globalist is adequate. You order off the menu. As a non-coffee/juice drinker I really wish they would include a Diet Coke or a soda but you have to pay for it separately. But they did allow me to make changes to my ordered items so I was happy with that. Overall, I would stay here again. I thought it was a good location, decent price for the accommodations, and the staff was great. read more

See all

The hotel check-in lobby is on the second floor, and there's no reception on the ground floor, sometimes the security guy in near the front door. The lobby bar is not open on Mondays and Sundays, and there's a hangout area right behind the reception desk and next to the bar. The king bed room is still very small, although the view isn't too bad when staying on a higher floor and facing the street. read more

See all

The rooms are outdated and not clean ! Do NOT come here if your trying to experience NY read more

The Time New York - Rotten floors - Hotels Near Me - New York, New York

This is a cute, modern hotel in an extremely convenient Manhattan location. The rooms are small, but nice. The mirror doubles as the TV, which sounds cool but in reality it's not so cool. You still see a lot of the mirror and there is too much glare. You basically have to watch TV at night in the dark to get a good picture. The Time is now a part of the Hyatt family of hotels, meaning you can use Hyatt rewards to stay there and the staff is very friendly. There is no free breakfast. The bar does a wine and cheese late afternoon, but that is paid for through the "resort fee". If Hyatt was to remove the resort fee and replace the TVs, then I would be eager to go back. read more

See all

I LOVE this hotel. The genuine hospitality and comfortable beds are honestly all I need. I love that although you're in a really busy location, it's not super loud. It's a cute tucked away boutique-y spot. It's sleek, simple and the food is fantastic. This is my go to here on out for both location and comfort. And they're SOO kind here. read more

This room reminds me of hostels that I stayed at while I was backpacking though Europe in my 20s. It definitely doesn't live up to the standards of the Hyatt brand. There is also a $30 resort fee every night that doesn't really provide any benefits. There is a free cheese and wine hour, but other hotel chains provide that without tacking on a resort fee. Why not just add it into the daily rate? When it comes to the hotel itself, the petite room is TINY. It only has enough room for a double bed and a small desk, and you're tripping over the furniture as you try to maneuver around the room. The bathroom is tiny as well, and you can't even fully open the door because the door handle hits the wall. A larger person will need to turn their body to get around the door and to the toilet. The shower head is a rain shower, but it is mounted SO close to the wall that you need to be almost up against it to take a shower. Be careful not to bump into the faucet handles - ouch! I love rain shower heads, but I do not love this one. This one was very annoying to use. The hotel room is in general disrepair. I'm pretty sure the AC broke so they decided to install a super loud window AC unit and continue renting it to hotel guests? The caulk in the bathroom is cracked and missing too. The only outlet in the bathroom doesn't work. I also question the overall cleanliness of the room - there were several items missing from the minibar upon checkin and a small piece of trash left in the bathroom. If they overlooked those things (especially the minibar), what did they actually clean? Oh, and the mini refrigerator is completely filled with things to purchase, so there's no space to store leftovers or any other personal stuff. That's incredibly annoying, especially with such a tiny room to begin with. The hallways and elevators of the hotel do not have AC. That's very noticeable on a day where it's in the 90s outside. The elevators are also very small and slow. There is a severe lack of outlets in this room. There are none by the bed that are usable (the only outlet is used up by the wall AC unit). The bathroom has one outlet but it doesn't work. There is one outlet by the desk that works. I guess I'm glad I'm traveling by myself, otherwise all these annoyances would be even worse. I'm already bumping into all the duties in this tiny room without worrying about bumping into another person! 100% would not recommend the double bed petite room. Book somewhere else, anywhere else. This hotel needs to get its act together and, at the very least, don't put in a super loud AC unit and continue to charge $200+ a night (plus $30 resort fee) for a tiny room that is reminiscent of a hostel. read more

See all

I don't know why this hotel has bad reviews. The hotel is modern and clean, and everyone was so kind. I've been here with my two sons. It is a a good location too. I will definitely visit again next time I visit around here. I highly recommend it ! read more

The Time New York - Pretty and charm - Hotels Near Me - New York, New York

Stayed here 04/09/2023. The Time New York is a newly-acquired Hyatt hotel in Times Square. I am a Globalist and this was a cash stay. TLDR: Rooms (suites) are large for New York, rooms are in need of maintenance, the Wi-Fi is TERRIBLE, rooms were not clean, but it's pretty cheap. Front desk staff are nice but you can tell they aren't familiar with the Hyatt system yet. Breakfast is full service in Serafina on the ground floor but it was lackluster. I was in a King Suite Deluxe (top tier suite below penthouse). Room number was 912? I think their 06 and 12 series are suites. I had a lot of issues with the room: 1. Door handle was loose 2. Thermostats falling off the walls 3. Bedroom blinds broken 4. Bedroom closet door broken 5. Shower knob fell off 6. Sticky stains and hairs left on the desk 7. Sink stopper was broken and wouldn't drain 8. Dust everywhere 9. Wi-Fi was absolutely awful. I'm talking 0.19 Mb/s down. Overall don't stay here if you need to get any work done. It's fine to use as a home base to explore New York and it's quite cheap, but you get what you pay for. I would give it another try if they actually housekeep and fix up the rooms. read more

See all

I stayed here during a business trip. I booked a queen sized room with my company's booking platform. When I checked in, they offered an upgrade to a King sized room since I was staying for a week. Staff was quick to respond to repairs as there was some problems with the bathroom. The interior of the hotel was great from the furnishings to the bathroom. The giant round mirror was a great touch. Based on my experience, hotels in times square tend to be more spacious than other areas in Manhattan and this was no exception. During my stay, only one of the two elevators was functioning. It was an ongoing issues for months apparently. The wait time was brutal around check-out time, especially on the weekend... The complimentary breakfast was plain. It is only good if you want to grab some fruits to go. I don't mind returnirng in the future as long as the elevator issue is fixed. read more

The Time New York - Hotels Near Me - New York, New York

See all

I'll start with the positive. The staff is very friendly and the hotel is located in a very convenient place. The negative are the rooms are tiny, and need to be updated or refreshed, no closets or drawers where you can place your clothes. No amenities, not even a coffee maker in the room. The thermostats don't work. Roman blinds were broken. The breakfast at the hotel restaurant is limited and expensive. read more

Left phone charger in the room post check out. Asked the guy at the front desk if I could go back in to get it. Response: "No, you should be more responsible" Assholes stole my charger... read more

Long story short Small, overpriced, and staff is alittle too flirty and nosey for me. If you're attracted to someone at least wait until they check out because now my whole stay feels uncomfortable. The pictures of course made the rooms look bigger online, but when in New York it's better to check everything out in person anyways. read more

This hotel is $$ and located right next to the time square! Personally it's a steal especially if you split with roomie. There are two elevators and stairway. There's also breakfast offered for an additional fee. Personally, you can opt out of the breakfast because it's mostly pastries, muffins and cereal. No protein was found, lol. We opted for the king size bed for more room. The room is very clean and cozy and I didn't feel squished. It's a modern vibe: half closed bathrooms and the mirror as a television! The closet is a glass case in the corner of the room. There's plenty of outlets for working and charging as well. The door is digitalized so instead of putting a sign on the door that you don't want room serviced you'll just tap the screen and it will light up. Each room has a doorbell and you can opt to keep that quiet with a touch of the button. I will say that it's somewhat loud. There's construction battling the heater and the walls are pretty thin. Personally, it didn't bother me and I would stay here again! read more

This was easily the worse hotel stay I have had in the last 10 years. Hyatt should be ashamed. The POS system was not working, it took 45min to check in. The elevators were not operational, broken for my whole stay. The room was janky, the only positives I have are the friendly staff and location. read more

The Time New York - Elevator stuck on the 10th floor - Hotels Near Me - New York, New York

See all

The hotel was located in a very central area the fixtures were modern and spacious for New York.

I always believed New York is a different world regarding hotels. Rooms tends to be smaller, service subpar many times. Many hotels of 4 stars at NYC, would be 3stars in many other cities. Having in consideration that, after visiting multiple times NYC, I think The Time, it's close to a 4 start in NYC. Rooms are bigger than other hotels, usually clean and the breakfast and some members of the service are actually a solid 5 start service. But I must said, location of this hotel is amazing. Hard to beat. And yes, I would come back. Solid choice if you need to go to a Hyatt Hotel in NYC. read more

Definitely the location is a plus for this place. Front desk was helpful and pleasant however it depends on who is on shift. Housekeeping daily is a plus. Continental breakfast is ok u can do an upgrade if you choose to for a fee. 2 elevators are quite slow.during rush hour. Noise can be heard in the room from the halls. Lack of hooks in room and also counter space makes organizing a challenge. Water pressure isn't the best on the 12th floor. Hit and miss on requesting towels, robes etc... read more

Dirty, dingy, small. There were stains on the lounge and desk chair. It looked like no one had swept or dusted in...weeks? Months? For example, this toothpick under my desk? I don't use those. The TV doesn't have Netflix/Hulu capability...just cable...like we're cavemen! You can barely turnaround in the shower. The bathroom outlets didn't work. Some of the lamps didn't either - it seemed like maybe a breaker needed reset, who knows. No extra pillows or blankets. Cheap toiletries. The only upside to this place is that it might actually give you a little taste of what living in the city would feel like because this hotel is kinda like staying at a friends apartment - not really anything more than that. read more

The Time New York - Hotels Near Me - New York, New York

I am not sure why the ratings for this hotel are not higher. My husband and I stayed here during our weekend trip to NYC and we had a great experience. The hotel is clean, the staff is very friendly, and the location is great. Sure the bathroom is small and there are fees/night, but I see that getting more common all around, not just this hotel. Definitely recommend! read more

The furniture is old. The headboard literally peels into the bed. There are stains in the carpet, along with the shower hardware peeling and chipping. They just need to upgrade their items very badly, and not act shocked when people comment on this issue. read more

Nice hotel. I wasn't thrilled our first NYC outing with my son was overnight here, I preferred like Soho but we were in this area and I figured to check it out. Check in was easy, I didn't really get to mention it was for my son's birthday plus first outing for him (we're from long island) we had a suite but would've been cool for an upgrade but it was fine. My mom was upgraded which she was thrilled about lol, Not to a suite, just a bigger bed/room. The location was amazing, bed was super comfy, if there was noise it didn't bother us. If anything the quiet is worse :P we stayed the night before Thanksgiving and had Thanksgiving morning in the restaurant. Our son enjoyed the hot cocoa, night before we enjoyed the area. Seriously my son acted like he had seen NYC before, he was such a pro in the crazy busy times square that I'm still shocked. Anyway parking was very reasonable thru the hotel. Only taking off a star not because no upgrade lol, this is NYC we've gotten used to not expecting that. The couch in the room was uncomfortable, I mean it had seen better days for sure. The bathroom I swear whoever designs hotels I really wanna know who is telling them to do either the open bathroom or barely any door off the bedroom? Who are these people who enjoy this? Lol. Anyway I should probably more blame my hubs for stinking up the entire bedroom but he tried to shut the sliding door in bathroom lol. :P hotels should have a nice closed off bathroom lol. Not a sliding door that you close then randomly opens and you're on the toilet. Anyway my hubs is probably gonna strangle me for this review :P I also was not a fan of the tv/mirror thing. It was only a night so eh. I'd still recommend this hotel despite all that. Great location and there is probably a lot worse, plus it was reasonably priced. read more

We stayed at this Hyatt hotel in New York and we were not disappointed. The hotel is literally across the Ambassador Theater which was convenient. The room was in the back away from the street so it was quiet so if you're a light sleeper like myself I highly recommend asking for a room away from busy 49th street. The room also had blackout shades so we were able to sleep in. We were able to walk to several restaurants, shows, The Top of the Rock and 5th ave and do a little shopping. The staff are all amazing. This company did a great job hiring genuine, good people. We would definitely stay here again on our next visit. read more

See all

Leaving 4 stars due to the way management rectified the situation with my check in. I visited the city a couple of weeks ago for a much needed spa day after finals (which were brutal but I digress) and pre-booked with the Time as the location looked good, the rooms nice, and I always love doing business with Hyatt properties. I arrived about an hour before check in, and they told me that I would have to wait for a room because they didn't have any clean. This wasn't a problem initially -- until 3 different parties came in after me, shortly after me, each one getting a key and checked into a room. I could feel myself becoming visibly annoyed with the situation (driving 3 hours into the city didn't help) and I was wondering, is it because I'm not a man in a suit? Why is everyone getting their rooms but I'm being pushed off? I guess I must have worn it all over my face because the manager called me over and got me checked in immediately once I said I was waiting. Management was super kind, so grateful for them. The rooms were nice and clean, albeit small with the bathroom being particularly so... however, this wasn't a huge deal, but if you have a lot of stuff, it might be an issue for you. I had a nice stay overall, the doorman and security were really friendly as well. I'd definitely recommend this hotel. PS -- their wifi isn't the best ... I ended up having to use my hot spot my entire stay which was annoying, but I've had worse problems. Everything else was fine. MGMT, thank you for having me! read more

Not worth more than $120. First impression- dark hair everywhere- table, floor. See pix. Shower gel-1/4 full, had to squeeze, body lotion 1/3, checked shampoo- 1/2 (better!). Super noisy location, garbage was collected after midnight. Could not sleep. Dark and scary place. People who work there seem nice but this does not help overall experience. read more

See all

Great view of a brick wall best of all they take $100 a night for incidentals guess what you can't spend this money on?? Incidentals in the bar and restaurant. So hundreds of dollars end up as a loan to the hotel. What a scam. They say once you check out maybe in 7 days you will see a refund. So if you use a debit card kiss your money GOODBYE for a period of time and pay additional for your incidentals they already collected for. Since Hyatt puts thier name on this place I am done staying at any Hyatt brands. This is a total rip off and very unfair. BTW they tell you nothing ad they smile and take your monet that you can't use it In the places incidentals are incurred. Many hotels in NYC do not consider this one!!! read more

The rooms are a good size, but the furnishing are sparse are very minimal. There is no storage drawers in the rooms, so you will practically living out of a suitcase for anything you don't hang up. Bathrooms are small, but functional. Staff is very friendly and accommodating. This is basically a "no thrills" hotel in one of the most convenient parts of the Theatre District and Times Square. 49th is one of the quieter streets, so the low noise levels made it easier to sleep. Would definitely stay here again, because this hotel is clean, convenient and reasonably priced. read more

Old, run down, not clean. Smells of pot in every floor. Seriously, expensive and not worth the money. Marijuana smoking seems to be totally ok in the elevators, lobby and rooms. read more

Very friendly staff .... Perfect for a stay in New York ... close to Broadway shows and time square ... had c a wonderful stay there ... will definitely stay there again read more

Once you access the lobby on the second floor, you escape the crowded rumbling that is New York City and is greeted with infused water refreshments and a serene atmosphere. The hotel decor is best described as upscale contemporary. You will immediately notice the wall art of many mini analog clocks that forms a larger digital clock. From the lounge, you can see but not hear the rustling of busy New Yorker and it's confused tourists. Right across, you can see the broadway line to Chicago which reminds you the prime location this hotel is at. You're a walk away from Broadway, comedy shows, and Time Square. The hotel is not big. Each floor houses under ten rooms and each room is smaller than most suburban hotels. As expected of NYC. Inside, my wife was impressed with the rose petals decor on the bed. It was our anniversary, and I mentioned that to the hotel when I booked it. Later, guest services gifted us a fruit plate to congratulate us along with our luggage. Service was better than I expected. Meanwhile, I was impressed with the large circular mirror that is also a TV. The mirror complements the interior design of the room and the tv's subtle presence is very welcoming. I found the price very reasonable for NYC. Despite not having a pool, The Times New York makes up for it with their free complementary services. Have a light breakfast while planning your morning adventure. Leave with a boost of of caffeine. Or if you have evening plans, enjoy cheeses and wine while waiting on your uber from their upstair lounge. The hotel understands you're here for the city so their services orients toward that need. In addition, the hotel offers access to a gym and music entertainment which we didn't partake. Definitely a place I will consider returning to for my next NYC excursion. read more

See all

Customer service was 5/5. The staff was especially helpful and courteous. Nilka was superb and her attention to detail and ensuring our comfort was beyond our expectations. Dee, was friendly, helpful and made our stay comfortable. Rooms were clean and overall staff were welcoming and helpful. read more

*** Time Hotel is "hit or miss" but a good deal for $200/nt. *** Stayed here for a long three night weekend in September 2013. Fri night I stayed in Room 517 - tiny, shower but no bath, no view, unexcuseable poor tv reception and a toilet back-up, ugh! (2-star) Sat and Sun nights stay in Room 1210 - king bed room, full bath, partial view, much better wall mounted tv, mini-bar, nice. (4-star) Concierge got tix for final game of US Open. Go Serena! (4-star) Walking distance to everywhere - Times Square, 5th Avenue, (retail mecca), Restaurant Row, Central Park, et al. (5-star) Inc Lounge offers 1/2 off all martinis 7-11pm daily. (4-star) *** Moral of this story? Reserve a king bed with a view. *** read more

The Time New York - King Room #1210 - Hotels Near Me - New York, New York

Imagine if you checked into a mid-tier Hyatt after the apocalypse...that would be the most accurate way to capture our experience there. We paid for the king deluxe suite, which is 500 sq ft. It worked for our family of five, with three small kids using the pull-out sleeper. Nothing fancy here... like the ford/toyota of hotels. Our backsplash for the bed was just broken in half, handles falling off the drawers, you have to get into the shower to turn the shower on, which makes for a frosty opener, the sliding glass doors on closets continuously bumped into the metal drawers...supporting that there was zero thought put into concept or design. All that aside, had the service been there- it probably would have been a better experience. The @hyatt concierge doesn't work; no one answers the phone (although the dude can be found at the desk texting on his phone or spending hours in the bathroom texting, as my husband discovered). No one answers the texts there. It is impossible to get service. Some rocket scientist cleaned our room but didn't refresh with towels, so it was super fun to try and give my kids showers and dry them off with hand towels. The fridge in the room is broken, no coffee maker unless you ask for it- which, for a 7-10 am continental breakfast, might make sense to east coasters, but since we are on West Coast time, we never were able to wake up in time to go downstairs. read more

Talk about a catfish! This place looked so nice online and we even paid for an "upgraded room". It is so close to Time Square/Broadway but everything in the room was old, broken and dingy. The two ladies we came in contact with at the front were rude and snippy. They are severely understaffed- concierge and housekeeping did not pick up our call at 7pm. We needed towels because the ones provided were paperthin and they only give one per person. The "free" continental breakfast is nothing to write home about. If it were truly free... watch out for the 30 dollars "facility" fee. You can't get towels but sure charge me 30 dollars a day.... With tax! They also charge 4 dollars to hold our luggage which I have never heard of before. Isn't this part of the facility fees?! Truly just awful. I know New York's standard is pretty low but for the amount of money spent this was egregious. read more

The Time is a bit of a sanctuary in the middle of the loudest and craziest part of NYC. It's entrance is right next to the theater showing The Book of Mormon, and across the street from Cabaret. With that said, once you walk through their doors, your world becomes quieter and infinitely more comfortable. Something i've been noticing more of, in the NYC boutique hotel scene, are more amenities like a wine reception and/or a free breakfast included in room price. The Time offers both. We arrived just in time for the reception, hosted in their small, but cozy bar. There was a cheese and fruit platter, pita wedges and white or red wine. Staff hosts and bartender were lovely. When heading out that night, it was like an assault on the senses, a reminder of where we were. With prepared expectation, we soldiered forth to what turned out to be a FANTASTIC Friday night prohibition jazz variety show at The Secret Room! Coming back to The Time was like walking back into a warm hug. Our quiet and super clean room was extremely cozy, and had everything we needed, including a blow dryer! A delightful surprise the next morning, was the complimentary breakfast! We went down for coffee, expecting a table filled with only carbs; bagels, muffins etc...but the breakfast spread turned out to include big platters of sliced ham, turkey and cheese, hard boiled eggs, fruit and yogurt! Nice! Overall, excellent stay in the middle of Times Square! read more

Terrible, absolutely terrible. The concierge was incredibly rude and belittling each time I spoke to her, even telling me I don't understand how airports work despite traveling weekly for my job all over the world. The room was so small you couldn't even maneuver without hitting something. This hotel was recommended to me by my company and I am immediately removing it from our list of recommendations for employees, it was terrible. Beautiful place, terrible environment. read more

The wine hour with Dee is worth the stay; she provided amazing service, friendly, great recommendations and overall positive attitude!

Rooms are on the smaller side for families with kids, and it's all minimalist, reception is not on the ground floor but the first floor, so very weird to walk into the hotel and not see anyone. Rooms have just a fridge, no kettle, coffee or tea, but breakfast was included, but was also just cold food, yogurt, cereal, fruit cups, bread, muffins, coffee, tea and juice. But all the staff were really friendly and kind, especially the guys at the front door, they were amazing, helped us get cabs, opened doors and advised us on our travels, special shout out to Miguel, he's the man. read more

Terrible hotel. Definitely should be a 2 star hotel and not a 4 star. First of all, mostly all hotels allow an early check in which I wanted to pay extra for, but concierge was rude and not attentive and just kept saying it's not ready which I understood in cases where it gets busy. I was waiting in the lobby for almost 4 hours and no one came up to me until I had to go ask if it was ready and they said yes when they knew I was waiting with a bunch of my suitcases. The worst out of it all is that I had insulin that has to be stored in a refrigerator. The mini fridge was not working and when I called they said they'd send someone over to fix it, I waited an hour and no one showed up. Called again and they said to bring it to them and they'll store it, and when I did they were kinda rude and explained that a "mini fridge is not supposed to be cold" like I've never been to a hotel before or used a refrigerator. Rooms are tiny, carpets in the rooms and hallways are dirty, views are terrible, bathroom water is bad. Breakfast is not good, there is no protein and it's all paper plates and utensils. All in all a 0/10 experience and I don't recommend anyone staying. However I have to say that Gilbert and the bellman were nice and helpful. read more

Had a nice stay. This is a boutique hotel in Time Square. You definitely get the New York feel in this contemporary hotel. The room is clean. I liked the lighting in the room, it is artsy, with the little blue men inside the ball lamp. The staff were helpful and friendly. It is located next to a theater in time square, so be prepared to hear some noises from the road. Other than that, it was a pleasant stay read more

See all