I personally really loved the lobby decor--it was moody, stylish, and well laid out! We did try to check in early, but unfortunately that wasn't an option. They do offer luggage storage at the front desk for $2 per suitcase, but it's cash only, so definitely keep that in mind if you don't typically carry cash. The front desk staff was kind and welcoming, and they even gave my kiddo a little passport book with things to see around the hotel and city. I thought that was such a fun and thoughtful touch! Our room was clean, the bathroom was clean, and we were even upgraded! The upgraded room felt more like a one-bedroom condo with two bathrooms and a living room, which was such a nice surprise. Even though we were right in the middle of the city, our room was surprisingly quiet and did a great job blocking out the city noise. Overall, we really enjoyed our stay! read more

Booked this place the day of my flight so I really couldn't research anything. I just went with whatever popped up first that was close to where my work event was being held. I can't complain much here for the price. Decent rooms, clean and staff was really friendly during check in and checkout. read more

Truss Hotel Times Square - Hotels Near Me - New York, New York

I recently stayed here for a few nights and was thoroughly impressed. After seen some reviews I had really mixed emotions and was very nervous about my stay but am glad I did not let them from stopping me to give this place a chance. It's for sure a little hidden gem. From the moment I walked in, the atmosphere felt welcoming and professional. Exceptional Service: The front desk staff were all every welcome. They were incredibly friendly, handled my check-in quickly, and went out of their way to offer local restaurant recommendations. It's rare to find a team that seems genuinely happy to help! (Jessi made me feel super excited about my stay amazing energy and personality) Spotless Environment: Cleanliness is a dealbreaker for me, and this hotel nailed it. My room was immaculate--fresh linens, and the bathroom was sparkling. Even the common areas and the lobby were kept in pristine condition throughout the day. Comfort & Vibe: The bed was super comfortable, and the overall environment was quiet enough for a great night's sleep. It was super close to Time square which was amazing if you needed a quick break from waking. read more

Truss Hotel Times Square - Outside of hotel - Hotels Near Me - New York, New York

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The only reason I'm giving 4 stars is because of parking, and if you get your luggage out of your car and into the lobby there is a chance you'll get a ticket. If they had valet parking of some kind, this would be perfect. But I want to be fair and honest. The rooms are big and clean. It's what to expect from a NYC hotel. I wish they had coffee in the morning. They don't provide that in the rooms either, like most places do. read more

This Hotel was actually good for the price, really affordable, for my cousin and I what was the most important on our first time in NYC was walking around and exploring. We stayed in room 328. I took off those 3 stars real score is 2.5 because there was this weird sound all night long, like a tapping sound. My last night there I could not sleep in peace because of this sound and also the air filter is incredibly dusty, looks like dust has been building up for 6 years, also the bathroom door did not close fully. There also appeared to be some Mold by the shower. Other than these things overall nice people at the front desk and an affordable Hotel for Times Square. read more

My family and I were visiting New York from Los Angeles and stayed at the Trauss Hotel Times Square. Unfortunately, this was one of the worst hotel experiences we have ever had. The problems started immediately upon arrival when we were told there were no clean towels available. Throughout our stay, basic guest services were lacking, and getting assistance was nearly impossible. The biggest issue was that the air conditioning in our room did not work. The room felt close to 90°F, making it extremely uncomfortable and nearly impossible to sleep. We repeatedly reported the issue and requested help, but no one provided a solution. We were never offered a room change, despite the unbearable conditions. The bathroom also had visible mold, which is a serious health and safety concern. The room should be inspected for cleanliness and maintenance issues. The poor air quality was especially concerning because my daughter has asthma. Due to the heat, lack of ventilation, and overall condition of the room, she struggled to sleep and was extremely uncomfortable. What made the experience even more frustrating was the lack of customer service. The front desk was unhelpful and unable to resolve any of our concerns. Every request seemed to go nowhere. We repeatedly asked to speak with a manager, but the manager was never available and no meaningful action was ever taken. The outcome was absolutely nothing. We received no help, no assistance, no room change, no compensation, and no resolution to any of the issues we reported. For a hotel located in Times Square, the level of service and room conditions were completely unacceptable. I would not recommend staying here unless significant improvements are made to both management and property maintenance. read more

I would stay here again. The ladies at the front desk are friendly and professional which is refreshing. You are in walking distance of so much. Plenty of food and drink options in the area. Pros: -Front desk friendly. Our room was available at 12:45! -Room was a nice size for NYC -Location -Rooftop Deck with what appears to be great views -Room was quiet and bed was comfortable Cons: -Some rust in bathroom where door jamb meets bottom of shower tiled step -QR code to inform you of amenities has very minimal info. Scanning it I had NO idea how to get to rooftop. Hello? Elevator up buttons stopped at 4th floor. I had to ask front desk morning we were leaving about how the h@ll you get up there. She said the elevator that goes up there is broken so you have to go to the elevators in the residential apartment bldg next door. No thanks. -Do not stay here if you want onsite amenities. There is no restaurant or bar onsite. -Bathroom shower head was fixed so that it violently shot water across the shower on an angle. It was very focused and fixed. It was not easy or comfortable to shower. read more

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Last week my family arrived here to check in. The "lobby" is extremely small. Once in our room we see that it has two full size beds not the two queens we requested when booking. There's no phones in the room so my husband went down to speak to the girl at the desk. She was 100% certain they were queens beds. She had maintenance show my husband a room with two queens then he came to our room to see that's not where we were placed. He also stated we were placed in an ADA room. We decided to leave to grab dinner. On the way out we caught the girl being awfully rude to a group of women. Once back we booked a new hotel and left the next morning. Another employee was at the front desk when checking out. She seemed nicer than the one from the night before. She said she wouldn't charge us for the remainder of our stay just the one night. I'm not sure why the previous employee was in such denial about placing us in the wrong room. Overall the hotel room felt dirty. The shade to cover the window was filthy with a dead bug. The shower and floor in the room was also dirty. It's always nice to have a phone in case of we need more towels etc. I definitely wouldn't go back. You get what you pay for but for $300+ a night I expected better. read more

Truss Hotel Times Square - Shower - Hotels Near Me - New York, New York

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This hotel has THE worst management I have ever encountered, including actual managers that lie and steal your money if you make any mistakes with your reservation! AVOID!!!!! read more

The rooms were dirty, mold in the bathrooms, hair in the showers. The toilet clogged, if more then one person used it back to back. I will never stay here again. read more

First of all, every employee that works there (besides the luggage guy) clearly doesn't care about their job, or the customers. Young African-American girl working behind the desk was very rude, disrespectful, and condescending. Secondly, they advertise having a rooftop, but then claim it's not part of the hotel and they don't have the door code when you ask for access. Thirdly, apparently only some people get offered water bottles when they check in. The need standard practices. Finally, the ac in our room appeared to only work while we were in the room, likely due to being motion activated, so when we would come back from walking around or while sleeping the room would get insanely hot and stuffy. Started to rate this a 2/5 but after typing this, I don't recommend this to anyone. read more

We wanted a room with two queen beds, and it was very difficult to find near time square, through Expedia we found this. At first, we thought the room would be small, but the room was big enough to accommodate 4 people and lots of suitcases. The room was very clean, the best thing is they have room service every day. Anything we requested was very quickly taken care of. Lucy and others are wonderful managers and very good at quickly responding to our requests. They have lots of storage across the wall. Will consider coming back again. read more

Truss Hotel Times Square - Storage across the wall. - Hotels Near Me - New York, New York

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Horrible customer service. Grumpy lady at front desk refuses to let food delivery personnel drop off items to your room. Even with guest permission. read more

This was a disgusting experience. I can't believe I'm resting my head next to this many dried blood stains. It's actually disgusting. read more

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We did not book this hotel. Our friend did via hotels.com or one of those sites, unsure. We wanted to stay where they were and then they canceled last minute, but my daughter and I still went. We found it was mid at best. This is like an efficiency hotel. There are no special conference rooms, gyms, breakfast, etc. The room was extremely dim. The lights didn't correspond to the areas they were supposed to light and our hall light was completely out. The rest of the lights were so dim that I literally had difficulty seeing anything at night in the room and used my phone flashlight sometimes. They had no lamps anywhere. The only well lit room was the bathroom. The shower floor looked like the type that just doesn't get clean, that my daughter refused to shower in there. I had to buy her flip flops. The front desk did change our room and assured us they do scrub the shower floors, but yeah, still seemed kind of yuck. The 2nd room was barely better... it had a working light in the hallway. The fridge didn't work. The outlets near the bed didn't all work or only one side had them. These rooms felt so-so but not new at all. The workers and front desk were nice and helpful, but I would not stay here again. It was so out of the way from nearby subways.... The nearest ones were lines we rarely took (C, E). When you're walking all day, the last thing you want is to walk long blocks back to the hotel. Those blocks are WIDE on the west side and this hotel was waaaay west! Questionable area as well. I lived in NYC for 15+ years so I'm used to iffy areas. It's not unsafe but just not the ideal place for people not used to NYC. We also paid about $1400 for 4 nights which was outrageous. My husband and daughter later stayed at a chain hotel where a busy main subway stop was just down the block and serviced several major lines. They're surrounded by lots of varied restaurants, it's a safe area, serves free breakfasts and has other amenities for $210/night. Sorry, but this was not worth the price for a basic room and being so far from subways. read more

I personally enjoyed my stay. Jessie, Diana, and Tony were all wonderful. The rooms are big and clean. The rooftop was beautiful. The hotel is totally centralized and next to the subway station. I would definitely come back. The prices to this establishment are even better then the other hotels. read more

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Staff was excellent, recommended great restaurants in the neighborhood. That's the best part about the hotel. So many good restaurants in the neighborhood. The bad: beds are extremely uncomfortable. Water is lukewarm. I had one hot shower in five days. Rooms are small. No amenities what so ever. If you wanted ice, you had to call the front desk for a person to bring it to you. read more

The room was super dirty. We had to ask for a refund on a night because there was a condom under the mattress. Gross!!! This totally ruined our trip for us and I could trust that the other rooms were cleaned. The ONLY nice thing about this place is the roof top! read more

The truss hotel was amazing! All of the front desk girls were very sweet and offered me suggestions on where to eat as a first timer in NYC! I especially loved Jessie's hospitality. read more

Clean rooms. Ours on 3rd floor is quiet. Has fridge and microwave but no coffee maker. Shower only. Beds are ok. Lots of pillows but they're lumpy. Front desk was nice let us check in early. Great walking distance to everything. The 2 USB chargers built into the counter were broken. I would stay here again. read more

I know sometimes the need for a hotel on the fly is real but you can skip over this one! The rooftop doesn't make up for poor front desk service and other issues. TLDR: I couldn't possibly give my stay more than four stars after my initial encounter with the front desk. When I first arrived, I went to check in and immediately received sass from the woman at the front desk. She was snappy as she shared that my friend had not added my name to the reservation so I could not be checked in. I let her know that I would call my friend because she'd told me she just got off the phone with the hotel and had filled out the forms to include my name. I called my friend who confirmed everything on speaker phone. I then asked the lady at the front desk what we should do to get this resolved. While my friend was on speaker phone, the lady sassily said "she would need to call me and add you to the reservation." My friend calls and the lady realizes my friend had in fact added my name in the way another front desk person advised her to, she'd added it to the comments. The current front desk lady repeatedly let us know that she can't see the comments so it's incorrect and she doesn't know anything about me adding on because she can't see the comments, etc etc. Chile, at this point I'm ready to ask her why she's explaining this to me with such attitude instead of making a note to talk with her colleague about the proper way to add someone to a reservation. The little smile she gave after did not help, first impressions are everything and to make it worse, when another friend who had been added in the same was I had, came to check in, the lady gave her even more attitude and would not even entertain my friend's asks for a key despite her being added to the reservation. I was underwhelmed by the rest of the stay, so here we are at three stars. read more

To be honest, this is a very mid hotel. I'm rating them 4 stars because the staff were so accomodating and good to us. This is one of the more affordable hotels in the area so you can't expect the best of the best. Pros: - friendly and helpful staff - good location - more affordable than other hotels (but you pay for what you get) Cons: - bad allergies - mold on the bathroom ceiling above the shower (which is why I think we had allergies) - you can hear your neighbors through the walls and vents (hopefully you're not unfortunate enough to have loud neighbors like we did but the staff take action when there are noise complaints) We flew a red eye to NY and arrived to the hotel at 10am. Check-in is at 4pm so we were expecting to just drop off our bags but they let us go in to our room since it was ready. This was much needed since we didn't sleep much on the plane. Because our allergies were so bad every time we were in our room (but much better when we were outside exploring), we asked the front desk if we can change rooms. They ended up just giving our room a deep clean, which we were fine with -- but I realized it was probably the mold because the cleaning didn't help. Again, good service and affordable price, especially if you're going out all day and just need a place to sleep. Mold inspection should be done. read more

After being closed since March 2020 due to Covid, Cassa reopened this weekend for Valentines Day. This was my first time staying there and was not impressed. It seemed that after being closed for so long, the hotel was not properly prepared for guest. The room was not spectacular and the hotel did not have wifi. My room had 3 random chairs around the bed; a small couch or desk would have made the decor better. My room was missing towels and hand soap. Overall my stay for one night was just okay. The location in perfect in Time Square right by the Lincoln Tunnel and the price was decent. I recommend only one night at Cassa. If you are planning a longer stay choose a different hotel. read more

LITERALLY WORST HOTEL IVE EVER STAYED AT IN MY LIFE ( I wish i was exaggerating). (not one to complain) CONS- Everything felt cheap and plastic, TV is there but no cable, None of the microwaves worked inside the room, Outlets were iffy some worked some didnt, Strong paint smell, Cheap shower curtain/rod, Attitude with some employees. PROS-10-15 min walk from Times Square, Great Pizza Spot in front of hotel, Beds were quite nice. (Story about me and my fiances TERRIBLE ONE NIGHT AT THIS HOTEL BELOW) We booked this hotel back in November 23rd of 2024 for my fiance and I first ever trip together to NYC. We came upon these nice pictures of the hotel through Expedia and decided on going through with it. We arrived that night and received our room and the check in through the front desk wasnt terrible but it was the best either. I swear im not one to complain, because people have their good and bad days. Our first room we got we walked in and checked the entire room to come across a sink filled with brown dirty water. Once again not one to complain, things happen so i walked down to the front desk to politely ask for another room in which was very smooth and easy change. Second room, it was a nice space and a good view of the street and restaurants across the street. Everything was good except microwave in the room didnt work which is fine, the tv had no connection to any cable at all which was fine, but the room smelt like it was freshly painted and the shower curtain fell and broke off with very little tug. After that terrible 1st night we decided on not staying another night in which the manager politely told us he would refund us for the 2nd night and he was which very professional when we spoke to him. My fiance and i then book another hotel for that second night to all come down to months later ONLY BEING REFUNDED THE SECURITY DEPOSIT! In which we paid $450 basically just at this TERRIBLE 1- STAR HOTEL! Both me and Expedia have been trying to get in touch the past couple of months to try and receive a refund just for them to continuously get denied or rejected our refund for one night. Nobody from the hotel will answer the phone so basically $250-$300 down the drain. read more

Definitely not worth staying here. The rates are better at other hotels with much better value. Not only does this service have no baggage hold, their service is virtually nonexistent. The location is awful as well and not at all convenient. This hotel only exists from spillover when rates jump but if you're reading this, turn back and stay at that other hotel you were looking back. Trust me, you'll be happy you did. read more

We booked this hotel a few months back because some friends were staying here. I booked on their site, not any discount alternative site and selected the prepay option. Be warned, if you do this, you will get a room with a blacked out window facing a restaurant with music and noise in the evening. Think dark and dreary cave with few lamps and no windows and that's what you'll have. A bit depressing. Super bummed because we ended up taking a redeye out from CA and spent all day doing the sightseeing stuff and we were hoping to go to bed at a somewhat decent time because we have an early start and quite a few activities planned for tomorrow. We just wanted sleep. Had to wait for the restaurant to close. Staff was friendly, seemed to want to help but hotel was full. The bathroom also had no fan for the shower so it was like a sauna which I think made the room feel a little damp. Also some weird stuff on shower floor. Wouldn't stay here again, we are Marriott Titanium Elite and typically stay on brand, but wanted to be where our friends were. Haha lesson learned, next time we will just meet up. read more

Truss Hotel Times Square - Blacked out window, no luggage rack - Hotels Near Me - New York, New York

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Went with two other young adult women, and we felt safe and welcomed at Truss! The front desk staff are super sweet and accommodating, one in particular (Jessy) who gave us recs on places to see, places to go out to, etc. Felt like we have known her for forever by the end of our three night trip, due to how hospitable she was, following up on our previous night's adventures. read more

WORST HOTEL EXPERIENCE EVER. Hidden SCAM "facility fee" of $50 on arrival after paying $200 for a room for one night. Apparently for WiFi and gym and amenities, non refundable despite not using any of them. THEN AT 1AM the hotel staff try to enter my room... they discover the room dark with me sleeping and say "Oh sorry." But proceed to call me when they return downstairs and interrogate me as to my name, the spelling of my name, and put me on hold to figure out if I have a legitimate reservation because their computers went down and they don't know which rooms are available and which are occupied. "I mean, we're not kicking you out... but can you please spell your last name again and hold while I try to find your reservation?" I asked, "WHAT TIME IS IT?" "1am." "I paid for my room and have to work at 7am, please leave me alone." In the morning I AGAIN asked that the facility fee be reimbursed because I was then unable to fall back asleep and my stay was not pleasurable and they again said they have no power to do that. The only positive was a comfortable bed, but I didn't get a full night sleep, was irritated by the staff at 1am, and everything in the building is sloppily done and falling apart. There is a wall of fake leaves at the entrance, this hotel is clearly trying to be upscale but is failing miserably. Pictures attached are paint peeling and all over wall tiles in bathroom, busted elevator buttons, and unknown "slime" on wall of elevator. HORRIBLE customer service, rude and not cultured in hospitality AT ALL. Good job guys! Bravo. read more

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Very clean. Rioom was spacious. Easy check in and check out. Held our luggage since we got there early.

Found this joint on hotel tonight. Very friendly staff. The check in girls were cute- I dunno why that means a lot to me. ;) I was offered cheese and wine when I arrived. They also had a fruit basket with oranges and bananas for the guests. The rooms weren't all funky, or super artsy like some of the other hotels I've stayed at, but the rooftop garden w/jacuzzi was awesome. The skyline view was dope. I'll be back read more

Truss Hotel Times Square - Rooftop - Hotels Near Me - New York, New York

Customer service is outstanding! Hands down! We really enjoyed our stay. The rooms was nice and you can tell they are trying to upgrade but it just needs to TLC with the remodel clean up. We really like the rooftop. You can see all of the city and makes the New York experience wonderful. We took some wine up there and watched the sun go down. It was great. Location was also great because it was a few blocks from the major stations! read more

If I could give 0 stars, I absolutely would. I went through Airbnb to book this. Will never come here again. Please don't come here. This should be shut down. There is no proper management or managing. This needs to be taken off of Airbnb. Probably won't use Airbnb anymore bc of how our situation has been handled with such little care or urgency. Our host "Kristina" was communicating in the beginning only because we had to pay a $2 living rate on top of the $1,000+ dollars we already spent to just stay in the room for 5 days -- I don't get it either. Had issues and tried to contact her she has yet to answer us. When we got here our original room was not clean. Looked like someone just checked out. Bed, bathroom, floor, stained towels, etc. A MESS. Found out they "deep clean the rooms" EVERY 10 DAYS We contacted our "house keeper" Isabella to let her know, she came and said she can get us a new room. She came back with new room keys. We got to our new room and immediately spooked. Our room was inside of a little room. There is also a room next to ours in the same little room. That room door was open and dark with the a dirty towel on the ground and the bolt lock was keeping the door from shutting. The door to the small room closes behind us soooo.... Definitely felt unsafe. The room itself, unacceptable!! The shower was not cleaned at all, everything needed to be thoroughly cleaned, swept and mopped, and another stained towel on the ground. No front desk to help direct anything. It feels like this hotel is self operated by the people living in it. The police showed up to our room asking if we called. Didn't call. Didn't get any context of any situation. The front desk- if there is one- called and said it's normal. I could go on. Please don't come here. Update-- never got a response from my host, and finally got. Full refund. Too 13 days to see there was something wrong with someone walking in my room. Our stay was fort 5 days, we didn't even want to spend the night there. We left the next day. read more

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I booked through airbnb, I knew i was taking a chance because there weren't any reviews. I asked about early check days before my reservation and the host overlooked that question. When we arrived I called the host several times and sent her messages through the app but it took her almost two hours to get back with me and give me Isabellas info. Isabella was incredibly sweet and got us to our room shortly after that and all of my interactions with staff thereafter were pleasant however that doesn't excuse the poor quality of the hotel itself. There was dirt and hair in the bed frame, the pillow cases were stained/dirty and turned over to the clean side so we wouldn't notice, the headboard light stopped working after our first night, the cups and bowls provided were dirty and the water pressure in shower is way too intense, there's leaky bathroom faucet, and the floors needed to be swept and throughly mopped. We were only given two towels and when I asked the housekeeper for an extra towel she told me she didn't know where they were and to ask front desk (there's no one at the front desk) Also, there needs to be more communication between the hotel and the apartments that are connected, the hotel had no front desk and the front desk on the other side were oblivious and unhelpful. I ordered food to the hotel and instead of telling the driver that room 302 was next door , he told her that there was no 302 in that building and kicked her out. l was very disappointed, I do think this place has potential so hopefully they make improvements. read more

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We arrived at Cassa Hotel Times Square on October 3rd 2017. Our immediate impression was that this was a nice hotel and we looked forward to out 3 night stay. Unfortunately that feeling didn't last. When in the bathroom we noticed some small black spots moving around in the shower area in room 320. When approaching the spots they turned out to be small bugs/insects. We contacted the reception, and their first response was that nothing could be done that night. After a long discussion the receptionist came up to see them and sprayed them with a bug spray they have handy in the reception. After a long wait they provided a second room - room 222 - which they guaranteed would be bug-free. Due to our experience in room 320 we searched the shower area throughly - again there were bugs. Inspecting the rest of the room the sheets also had dirty stains. We contacted the reception again but they could not do anything to help us further. The only thing they could offer was new clean sheets so we could change the bed ourselves. Not willing to share our room with bugs we left and checked in to another hotel near by. I spoke to the general manager and sent him pictures of the bugs and stains the following day as he was unavailable the day of our arrival - we tried to agree with him on a refund, but as our booking was non-refunable he was unwilling to make a compromise. He also stated that he wanted to be transparent and said that the pets inspections couldn't see signs of bugs. I contacted the pest inspectors myself and they told me that they couldn't guarantee that there was no bugs in the hotel - the general manager also "forgot" to show the pest inspectors the pictures we had taken. Upon confronting the general manager with this he said that we had enlarged (zoomed) our photos too much and hence that it wasn't that big a deal - from my point of view bugs regardless of the size is unacceptable, the same goes with a dirty bed. Stay clear of this hotel read more

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I had a wonderful experience at Cassa. They provided us with the best customer service. The staff were attentive, friendly, and accommodating to our needs. Upon checking in, we were gifted with a complimentary bottle of champagne. They offer free unlimited breakfast until 10 am daily. The rooms were much bigger than expected. It was very spacious and clean for the 4 of us to stay in the Park Double room. Compare to other NYC 4-star hotels, Cassa has very reasonable prices. I would definitely stay again if I had another opportunity. When you check out, they offer free bottles of water and some fruit. read more

This is not a great place to have loud wild sex, fart, or even have a conversation. Why? The walls are thin, thin, thin. Stayed here over the weekend. This hotel is close to Times Square and also near Madison Square Garden. It took us ten minutes to get to the Billy Joel concert. Very friendly staff at the front desk. The king bed room we had is sort of sterile, but serviceable. The bed was extremely comfortable. There is no dresser in the room. There is no refrigerator. There were two robes to wear. There's a mini-bar frog in the room. It's a nice hotel, but I don't like hearing my neighbors quite so much. And they may not like having heard us! On the roof there's a nice area. There's a rooftop hot tub! Complimentary happy hour from 4-5:00. Continental breakfast in the morning. read more

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Booked our stay on Hotel Tonight for $180. Saw this was a newer hotel reviews seemed great. We arrived, no valet parking so had to drive car back around three blocks to get to parking garage. Entire lobby was under construction which smelled of paint and chemicals when we arrived. The rooms were decently spacious and clean. A Hotel is all about getting a restful, peaceful sleep, right? Don't expect it here. Wall or floors are very thin. You can hear the elevators even tho we were down 8 rooms from it. We also heard people having SEX somewhere in an nearby room, and before that a baby crying. So if you want a good nights sleep be warned that you'll here every little thing, even someone dropping something in the wooden floors above you. And that should be the upmost care when building a hotel is soundproofing. I would double check to make sure if you want a good nights sleep, maybe check other reviews first. read more

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Staff was friendly and took care of our large group! Half of us were checking-out, and half staying a few more nights (booked on a different account). we were able to keep our same room without having to check-out and in again, such a big help! Enjoyed the spacious 2 queen room we had. You have to visit the rooftop, it's amazing! Plenty of seating, a grass area, and even a hot tub. Breakfast and wine hour provided daily! read more

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I will be staying at Cassa EVERY time I'm in the city from now on. As a frequent NYC visitor, I have stayed in many, many hotels all over the city and this was by far, the best experience I've ever had! My bestie and I stayed for 3 days/2 nights for a girls weekend. LOCATION I wanted an affordable room that was centrally located so we could hit all the tourist spots and have easy access to the quieter neighborhoods I love visiting. And Cassa delivered! Located in Midtown West, almost in Hell's Kitchen, it's an easy cab ride down to the Financial District, and a quick walk to Midtown, the Theater District, Central Park, UWS, etc. ROOM Our room was absolutely perfect, so large for the price! Clean, bright, with a nice view (not just of an alley or other buildings like some large hotel chains), and we never heard our neighbors! The hallways/elevators were very clean as well! SERVICE 500,000 stars. It was rainy the day we arrived... Jessica greeted us and ushered us into the FREE DAILY WINE HOUR right away. She got us all checked in while we sipped on FREE WINE, and then made sure we had everything we needed, knew where to find COMPLIMENTARY breakfast in the morning and assured me we could late check out (2p) on Sunday. Cesar was our go-to guy! He was so gracious during wine hour, and then delivered our fridge and complimentary champagne to our room! Lastly, Lucy checked us out and was so sweet and helpful, making sure we had all we needed to get back home! AMENITIES Besides the aforementioned complimentary daily wine hour and complimentary breakfast, if you book direct on their website you are offered a room upgrade (if available), early check-in, late check-out, and a complimentary bottle of wine or champagne! The last thing to note was the GORGEOUS rooftop terrace! We loved taking our free wine up there! So spacious with lots of seating and even a grassy area and kids toys! There was a jacuzzi but it was not in use during our visit in early April. Not all rooms have a mini fridge, but we requested one and it was delivered soon after getting our keys and getting settled in. I could go on and on about how wonderful Cassa was. I literally have nothing bad to say about it. If you're traveling to the city, Cassa is the place to stay!! HIGHLY recommend! read more

I stayed here for one night and I would only stay here for nothing more than two nights. It was a quiet hotel, the staff was very nice and informative! We stayed in the king room, there was only two towels, and the water from the shower was all over the floor by the end of the shower. The room could of been a little more clean, and things touched up a bit. The bed was very comfy! They also have a gym that was nice and the terrace above which was beautiful at night. Overall, It was a nice stay, and I would recommend for only a night or two. read more

Truss Hotel Times Square - Terrace view. - Hotels Near Me - New York, New York