Warning, this is not a service dog friendly establishment! Very disappointed this eve by the way I was treated as a customer military Vet with registered vest marked well behaved calm trained large mastiff service dog. Prior to buying a locker had the mentioned upfront that my service dog goes with me to most restaurants and bars, was told that is fine many customers have dogs without any mention of any such seating restrictive policies whatsoever. However, when showed up this evening with my dog was treated very unwelcome to say the least, waitress was terrified of my dog told me per policy must sit in a corner of lounge but no comfy chairs only pub tables ask one customer at two chair table if my dog was OK, he welcomed me but still only animosity from waitress who called manager because she did not like my questioning her policy as not ADA service dog friendly or for my advice of try not showing fear/hesitation/anger around my dog or all dogs for her own safety. Waitress handed me the phone where Manager then asked to interrogate me on phone about, "having words" in middle of lounge in front of customers, and being only minority customer in lounge at time needless to say felt a bit profiled.
Needless to say my otherwise peaceful evening was all but ruined but the saving grace was that all customers actually welcomed me by making only positive comments about my dog asking questions and some even taking pics of her, this is usually the reaction I get so was shocked by such a negative employee's reaction. I welcome a call from the business owner to discuss this situation before deciding to cancel my membership which did, as manager never bothered to call but offered to meet me to discuss in his club, but decided to spare myself further ridicule possibly in front if other customers at lounge. Then for last impression when picked up my locker contents was asked to show ID or questioned did I pay for cigars though were clearly in a JR Sampler box with ship label to me. This lounge obviously caters to one specific clientele, have most felt unwelcome by staff and some customers even when visited mostly without my dog.
About me, just relocated here in Feb from northern VA, want to establish roots by supporting local businesses as new community member. We are having a house built in Tall Timbers on a waterfront 20 acre lot where my neighbors are very welcoming. Disappointed by this apparent misunderstanding or overreaction.
PS: Dogs are an absolute direct reflection of our souls! Man made these loyal loving companions by domesticating them from wolf species"Canis lupus"
which they still share 99.9% DNA. Yes, all dogs by this inherently wild nature may occasionally bite humans but rarely occurs, and usually only if un/intentionally provoked by an apparent sensed threat to their human owners. This is why I implore those around my dog to please remain calm or if can't then ignore like an abstract object or should avoid the dogs presence altogether. I'm a passionate advocate for dogs so may get bit defensive by those who immediately view all dogs as threats for bad experience of one dog, especially will vehemently protect lawful rights of loyal trained service ESA dogs that may be the only true salvation for some disabled Vets. read more