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    The Trade Hotel

    3.7 (37 reviews)

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    Dan S.

    The Trade Hotel has to be the best hotel in Milwaukee. If you're in town for a concert or a game your steps away from Fiserv arena. The price though isn't for the faint of heart. The rooms were gorgeous and very high ceilings. You can tell Marriott put money into this property from the bedsheets to the little things you might not notice. The employees were all very friendly. If money isn't a concern and you're staying in Downtown Milwaukee I would highly recommend The Trade Hotel.

    Melissa B.

    Craft is the first floor bar/restaurant in the new Trade Hotel in downtown Milwaukee. It's a beautiful space in the Deer District, offering incredible food and a large selection of beer, wine, and cocktails. First and foremost, our server Shahira was AMAZING! She was very attentive, constantly checking in with us to make sure we had everything we wanted. Our drinks and food came out quickly and always with a smile. We started with the giant pretzel and meat and cheese board. Delicious and perfect for sharing with our table of 6. I had the Shaved Brussel Sprout and Kale salad as my entree, and it was hands down the best salad I've ever had in a restaurant. The large pieces of crispy prosciutto were very flavorful and a welcome (not to mention long overdue) change to the typical croutons. These and the generous sized shaved cheeses were the perfect compliment to the craisins and vinaigrette dressing, creating a refreshing salty-sweet balance. The portion was sizeable and could have easily been shared (although I took my leftovers home and enjoyed them the next day without the greens being soggy at all). Craft is absolutely a winning experience and perfect for date night or groups. Worth going back again and again.

    Torrie B.

    This review is for the lobby restaurant. Visited after a Bucks game. Service was slow but we could tell that would be an issue when we arrived so we put in our order right away. Drinks arrived after our meal. I really liked the vibe and the wings/charcuterie board were solid. The lobby is beautiful and very relaxing. We will definitely come back soon for a staycation and I'll provide an update of the full hotel and restaurants!

    Smoked Juneau Old Fashioned
    Sabrina I.

    Came here with my bestie for a girls night and to check out The Trade. We opted for the appetizers and drinks on the rooftop. We loved that we were able to light the fire, its such a nice compliment paired with the city views. The drinks and food are a little on the pricier side, but they all were very good! Plenty of space and seating. Nice customer service as well!

    Curds
    Lisa N.

    Craft restaurant...since they don't have their own page... The perfect location for a pregame or concert meal and drinks, IF they can get the service figured out Stopped in before a concert, with a reservation, and was seated right away but waited for a long time to be acknowledged at all and much much longer to even get water. We ordered drinks, apps and entrees right away to avoid future delays. But both of our $15 drinks say undelivered on the bar for nearly 15 minutes leaving the one on ice watered down and the other no longer chilled. Meanwhile there were three bartenders with two clearly without anything to do as they leaned and chatted. Our food actually came out in a decent amount of time (and was when we pointed out we hadn't gotten our cocktails). But the soup came without a spoon but we were told they'd grab one. We actually tried the soup with a fork but it wasnt really warm when we got it and was cold and clumpy by the time a spoon arrived. Meanwhile our check (over $100) has been silently and quickly slipped onto our table without anyone ever asking how things were, if we needed anything etc, which we did as the soda we'd ordered AND was on the bill had never come. After we ignored the bill a while the server did check in and when we said most of the food was good but the soup was inedible it was taken off our check. But when the manager I asked to speak with came over we were pretty much brushed off saying it was a concert night and there were only three servers but he'd have a talk with the server. Mind you at this point the restaurant was well under half capacity, we had made a fairly late reservation for concert time (we didn't need to see opener). No real apology was given and I definitely don't think they cared thus meaning I doubt anything will change. Wish I could recommend because location is amazing and menu is good. The wings, curds deviled eggs and grilled cheese were all excellent. Wings felt like a great value. If only they could have been even a little more attentive or dropped a sincere apology. To me a busy night means slow food, I get that. That was NOT the issue!! With a manager at least one hostess and MANY bussers there should have been someone who could have helped pick up some slack...

    Angela P.

    This is my second time coming to Craft at The Trade Hotel. My first experience was for cocktails after having dinner at Il Cervo and the experience and drinks were good. So I wanted to return with another friend to try out dinner. Since the food other guests were getting looked good last time I was there. We had 6:30pm reservations and arrived around 6:20pm. The host was able to seat us at our reserved table right away. The restaurant was majority filled (many guests likely were making their way to the Shania Twain concert like ourselves). Ten minutes after being seated our waitress pops over to just say she will be with us in a few. Another TWENTY FIVE minutes go by before she comes back thankfully we've had 35 minutes to look over the menu so we order our apps, entree and drinks all at once. Also requesting to finally get some water... another five minutes goes by and we finally get a carafe of water. I ordered the same cocktail I received last time I went so I knew what it looked like from our table we could see the bar pick up for servers to get the drinks for tables. I saw what looked to be our two drinks so I did a clock check and kept an eye on the situation just due to how our night already was going service wise. Twelve minutes our drinks sat! Likely a little longer even because that's just when I happened to notice because it was taking a while. Our food came out fairly quick (before we received our drinks) with two waitstaff who had no idea what table they were delivering to (yes we ordered a decent amount of food... we were excited to try and review!) they went to a table that had already eaten and then were moving their way to the other side of the room when I spoke up to say "that's ours!". After they gave us our food I asked if they could grab our drinks sitting at the bar! The food all looked really good, we were missing a spoon for the soup and when they placed it down they said they would be right back with one- no one ever returned with a spoon. I also still had not gotten my Diet Pepsi which was ordered with everything else. Food review: Deviled Eggs- they were good- but just okay Cheese Curds- these were amazing- we ordered it with the Cajun Ranch however I can't review that because we were given regular Wings( Sprecher Bbq)- surprised by how many are in the app! We figured 20 wings. They had a nice flavor and weren't super messy to eat which was nice. Also the side carrot and celery nice and fresh and crispy! Chipotle Chicken Grill Cheese- it was good, different type of sandwich then I've ordered before, wasn't super flavorful no intense kick that I was expecting but a safe choice to order. The side fries are good however we ordered it to come with their homemade chips that we were quite looking forward to trying. Beer Cheese Soup- once we finally got a spoon the soup was cold not even a bit warm so it didn't really taste that great. Drink Review: Old Fashioned- was watered down a bit due to sitting but was good Club Clover- was originally given the wrong drink had to confirm with her what I ordered and then told her my drink was still sitting at the bar since I knew it was served in a martini glass- had I not known that I likely would have drank whatever she handed me not realizing I had the wrong drink. It was okay- since it sat it was no longer chilled and I prefer to drink my martinis cold not room temp! Back into our service- a few bites of food in the waitress quickly slides the bill on the table- no words exchanged. My friend and I look at each other like okay.... I look at the bill and laugh because I still haven't received my soda and I thought maybe she forgot about it/it won't be on the bill and I would have just called that a wash. Nope it's on there- so when she popped out to serve the table near us I pointed it out and asked if I could finally get my soda I'm being charged for. At this time we also asked for a spoon again for the soup! When my friend went to the ladies room our server FINALLY asked "how was everything" I told her the food was good but the soup was not since it was cold. She said she'd remove the soup from our bill. At the same time my friend had asked for the manager. The manager came over and said he already removed the soup- we said yes paths crossed and that was adjusted and we wanted to let him know about the not so great wait times - he said it was a busy evening with the concert and he only had three servers. We didn't even get a chance to say several items were ordered wrong. It felt very just pushed off- we understand it was a busy evening but when we arrived several tables were wrapping up and didn't get new guests, the restaurant wasn't at capacity and truthfully small things such as getting a carafe of water within the first ten minutes of being seated, maybe quickly taking a drink order, or checking in throughout the meal a few times would have extremely changed our experience.

    Khadijah H.

    Dropped by the Trade Hotel to visit Il Cervo for a late night drink and good chat with friends. Very busy place on a Friday evening. We didn't need a resy; it was more so if you can find a seat you're in the clear. Upon walking up to the bar, you can really gauge a sense of the decor that was put into the establishment. Very open space with dim lighting to visually see everything and give you that Italian culture and feel. The bar area was a bit hectic - it's clear they are new and still have some kinks to work out. The staff serving the customers were semi discombobulated yet made it work as best as they could. We didn't know where to order drinks from or grab a drink menu booklet. We randomly found some books on the bar table and flagged down a bartender to place our orders. They were made fairly quickly as well. I would say the drinks are moderately priced for downtown Milwaukee but the view is pretty gorgeous.

    The Veiw out of my window and a wall
    Charlotte Q.

    Absolutely gorgeous property ! Gabbi and Ryan at the bar make a fantastic team . I'll Cervo restaurant is phenomenal too!! I'm a life time titanium member because I am loyal to Marriott and this is in their autograph portfolio only problem I had was they didn't even acknowledge my status and I got a room with a Veiw of what looked like a headstone! With fake flowers peeping through the snow . Y'all can do better than this I know ! I made reservations well over a month before this seemed like just throw me anywhere type of attempt !

    Cheese curds
    Maggie V.

    This review is for their bar. We had awesome cocktails and cheese curds. The pull on the cheese curds was amazing. The cocktails delicious. And the service was amazing.

    Treba D.

    This place had a beautiful ambiance. There was a bar on the first floor and an Italian restaurant/ rooftop bar in the hotel as well. I specifically went for the views. There were a lot of people here on dates or celebrating a birthday. I cannot attest to the food because I did not have it firsthand but based on looks alone everything looked delicious.

    The hotel is large and has a nice ambience. The rooms aren't gigantic but very sound-proofed, so that's a huge plus. The breakfast vouchers are another plus, and the servers there are kind. My eggs were definitely over-oiled but otherwise good. The valet isn't the best at communication, so if they're retrieving your car, make sure you're paying attention and looking out for its arrival.

    Courtney M.

    Didn't actually stay here, but we went inside to the restaurant and it was beautiful! We went up to floor 9 and had drinks at IL CERVO! I got a Paloma and it was sooo delicious! They have a huge nice bar and seating everywhere! We went out on the patio part and it was beautiful up there! They have heaters and fires going for a cooler night which was so nice! It was extremely busy so the staff was running around but they handled it so well! They were very friendly! There was a lot of yummy looking dishes that came out from the kitchen and hoping to try the food sometime! Highly recommend IL CERVO for a classier and more pricey girls or date night!

    I have stayed at the Trade Hotel on more than one occasion and it has quickly become my go-to stay for when I am in the Milwaukee area. The rooms have an upscale feel and are always very clean. I can't speak highly enough on the kindness and hospitality of the staff. They are very accommodating and helpful. Upon arrival they provide you with free drink tokens at the bar and they accommodated to my late checkout request with no charge. The hotel itself is located directly across from the Fiserv Forum and several amazing restaurants. There is valet parking on site but also street parking nearby which is much cheaper. My exceptional stay here inspired me to stay at another Autograph collection hotel (Chicago) and I was thoroughly pleased with that location as well. I will now exclusively stay at this chain of hotels! P.S The blackout curtains in the room work so well you would never guess that my photos were taken at 1pm during the day ;)

    Beer Cheese Soup

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    16 days ago

    Incredible hotel! The staff! Valet! I went to the restaurant on the top of the trade, Il Cervo, so good!

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    29 days ago

    Had a really great stay here. The rooms are very nice and very new and the staff was amazing. The restaurant and bar was also amazing here.

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    3 years ago

    Nicest hotel in the City! Best bar staff in the city! I find myself always being amazed here at the trade!

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    Review Highlights - The Trade Hotel

    Dropped by the Trade Hotel to visit Il Cervo for a late night drink and good chat with friends.

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    The Iron Horse Hotel - The lobby area

    The Iron Horse Hotel

    (465 reviews)

    $$$

    Walker's Point

    This place is just COOOOOOOOL. You will NOT regret your stay!! My boss took a bunch of us here for…read morea team building. It has been my favorite hotel stay to date. Make the reservation!

    My stay at The Iron Horse Hotel was extremely disappointing, especially for a property that markets…read moreitself as a boutique experience. From the moment I walked in, the lobby was overwhelmed with a heavy, Axe body spray-like scent--so strong it felt like walking through a middle school locker room. I assumed it was temporary and that my room would be a relief, but unfortunately, it was worse. The room smelled musty, like a house that hasn't been aired out in years. To make matters worse, the wallpaper was peeling off the walls, which is unacceptable for a hotel at this level. Beyond that, the overall cleanliness of the hotel was lacking. For a boutique property, I expected a much higher standard, but the space felt worn and not well-maintained. The bed was hard and uncomfortable, and the towels were rough--far from the soft, high-end feel you'd expect. The most concerning part of my stay, though, was waking up at 1:45 AM struggling to breathe. It genuinely felt like a reaction to something in the room--possibly mold or poor air quality. I initially thought I was getting sick, but after spending a few hours away the next day, I felt completely normal again, which makes it hard to ignore the room as the cause. If you have any respiratory sensitivities, be cautious. I contacted the front desk to explain the situation and was told checking out early without being charged for another night wouldn't be an issue. I even offered to return around noon so they could turn the room, but was told not to worry since they weren't sold out. When I returned later that day, there was no note, and the staff refused to honor what I had been told, citing the late checkout time. While I understand policies, the inconsistency and lack of follow-through were frustrating. I also dined at the hotel restaurant, which didn't help the experience. The food was overpriced for the quality--my salad was warm, fries were room temperature, and clearly sat out too long. Dessert was equally disappointing; the lemon tart was buried under an excessive amount of powdered sugar, making it unpleasant to eat. It's honestly a sad day when I transferred to a basic airport hotel--Hyatt Place Milwaukee Airport--and had a significantly better experience. The bed was more comfortable, the towels were actually soft, and even the shampoo and conditioner were noticeably better quality. On top of that, the Hyatt was spotless, which only made the lack of cleanliness at Iron Horse stand out even more. Overall, this stay fell far below expectations. Between the condition of the room, air quality concerns, cleanliness issues, and poor service recovery, I won't be returning.

    The Pfister Hotel - The Pfister Lobby

    The Pfister Hotel

    (459 reviews)

    $$$

    Downtown, East Town

    Wow! I recently stayed at The Pfister Hotel for about a week, and I absolutely loved my experience…read more From the moment I walked in, the staff made me feel welcome. They greeted me warmly, helped with my bags, and even brought them up to my room. Before my trip, I was honestly a little nervous because I'd heard so many stories about the hotel being haunted. Thankfully, I didn't experience anything unusual at all. It ended up being one of the best hotel stays I've had. I stayed on one of the upper floors, and the views were beautiful. Waking up to the sunrise and watching the sunset in the evening made the stay even more special. The staff checked in with me every day to make sure I had everything I needed and were always happy to offer recommendations. They even upgraded my room at no extra charge, which was such a thoughtful surprise. The rooms include complimentary coffee, tea, and bottled water, and I was impressed with how fast the elevators were. I never waited more than a couple of minutes. The location is another huge plus. It's right in the heart of downtown Milwaukee, and so many great restaurants, coffee shops, and attractions are within walking distance. If you don't have a car, it's incredibly easy to get around, and Uber rides are very affordable. One fun thing about staying here is that there's always a chance you'll run into someone well known. I was told that every U.S. president has stayed at the hotel, which adds to its rich history and charm. The people staying at the hotel were just as friendly as the staff, and I met so many wonderful people during my visit. If you stay here, make sure to go all the way to the top floor and check out Blu. The views alone are worth it. I truly loved my stay at The Pfister. If I'm back in Milwaukee, I would absolutely stay here again. Next time, I also want to treat myself to the spa and salon inside the hotel.

    This was the start of our trip for my cousins wedding. On our arrival the beautiful bay window in…read moreour room was filled with spiderwebs. When we checked out we left our items at the bell desk and got our ticket we were headed to the brewers game. After the game there was no one at the desk and after about 10 mins of waiting another hotel person came to help us. I had to keep telling her we had more stuff, in the stress of waiting and having to tell her we had more items my husband's garment bag was left. It had his suit for the wedding we were going to. The whole reason for the trip. I was sent a link called " I left my stuff" which felt like a slap in the face, I didn't forget it, they did not return it. I had to pay $88 to overnight it. 6/5 it was shipped and I didn't receive it until Monday 6/8 at 10 am. So on top of the $88 we were out we had to go to a suit shop in town and spend $630 for another suit. This definitely was such a big stress of our trip.

    DoubleTree by Hilton Hotel Milwaukee Downtown - Hotel Exterior

    DoubleTree by Hilton Hotel Milwaukee Downtown

    (129 reviews)

    $$

    Westown, Downtown

    Highly recommend. The staff & valet were so kind, helpful, and quick. The whole place was super…read morenice & clean. It's a great location, close to everything, and only a scooter ride away to certain things.

    3.5 stars Read on for my 'Pros' and 'Cons'…read more.. YOU MAY NOT GET THE ROOM YOU PICKED OUT ON THE APP Be cautious that if you book a room on the app before arriving, they might try to put you in a different (worse/noisier) room when you get there, telling you the 'view' is better. This happened to us and I overheard it happening to someone else checking in. The room they chose to put us in was facing the street and extremely noisy. (Not worth the so called 'view'). After unpacking and getting ready for bed and trying to bear it, we decided to ask to switch rooms (to the room we'd originally booked on the app!) We packed up and moved to a room facing the alley, although it still had *some* street noise, it was much better. I think they try to put you in the 'unsellable' rooms in hopes that you'll stick with it. We still had to wear ear plugs and run the A/C at night to drown out some street noise. You might argue that any downtown hotel would have have street noise, but I don't think this older hotel has very good insulation. Read on for the PROS AND CONS... PROS ~Friendly, accommodating staff, really can't fault them. Kathy in the breakfast room is especially friendly. ~Decent location, walkable to the airport bus stop, Avis, Harley Davidson Museum, River Walk, Pabst Mansion. Most attractions were a 15-20 minute walk. For sights further by the lake (i.e. Milwaukee Art Museum), we took a ride share. It would have been more convenient to be closer to the waterfront, but this is reflected in the price. (Which I thought was still expensive!) ~They gave us some drink vouchers to use in the bar as we were celebrating an occasion. That was a nice touch and we enjoyed the atmosphere in the bar and the friendly bar tender. ~Clean. ~Daily housekeeping service. ~We paid for the breakfast buffet as part of our tariff, which was in a dining room with a buffet all but one day (a Monday) when they had us pick off the menu as there weren't enough people to warrant a buffet. Despite the buffet, waitstaff serve your drinks, so factor tip into the price. Try to get a table with Kathy serving you. ~Standard room amenities like iron/board, safe, decent shower, pump toiletries, large TV, mini fridge. ~Three elevators that always came quickly. CONS ~Noisy, especially if your room faces the main road. A lot of noisy motorbikes, sirens, people blaring music. The hotel can't help this, but it didn't seem like the windows were insulated very well, perhaps due to the fact it's an older hotel that's been renovated. I would not recommend staying here on this factor alone. ~Small bathroom. We like to both be in the bathroom getting ready in the morning -- one shaving while the other is putting on make-up, etc. The bathroom was definitely tight. ~When we checked into the first room they put us in (we later switched rooms), the A/C was soooo cold. We couldn't adjust it, so they sent a technician out to fix it. ~When we switched to a different room, the TV didn't work, so a technician was sent out to fix it the next day. ~Older hotel that's been renovated -- you can tell by the popcorn ceilings. ~No pool. ~Still quite expensive for the location/noisy rooms. ~Breakfast is not completely self serve, so tipping is expected. (They take you to a table, take your drink order and serve your drinks). ~Decor has been updated at some point, but is still a little dated. Helpful?

    Dubbel Dutch

    Dubbel Dutch

    (39 reviews)

    East Town, Downtown

    Dubbel Dutch is a good place to stay downtown, if you like a historical place that is clean and…read morecomfortable, with no frills. They have their operation down-no interactions with staff for check in, check out on site. Room 301 south is a king room with a large space that I recommend booking. The Agency is the onsite cocktail bar that is worth booking and trying-see separate review to follow.

    We stayed at Dubbel Dutch while in town for a weekend at Summerfest. The boutique hotel is within…read morewalking distance of the festival which was very convenient and saved us Uber fees. Location, location, location! The hotel is built within a remodeled mansion and has the basic amenities you want in a hotel - AC, WiFi, modern bathrooms, plenty of outlets - while still maintaining its unique charm. I wish there were more surfaces in our hotel for storing my toiletries in the bathroom, a place to set things in the room (aside from the floor), a desk. This may be unique to our room, all the rooms at the hotel are different. Not an inconvenience, more a note to ownership for an easy usability upgrade. We had an issue with our automatic lock keypad at midnight after walking home from the festival. We texted the number and someone responded right away. There is not a front desk here so quick response to offsite staff is critical. The hotel contact was friendly and drove to us in 15 minutes to resolve the issue. Tips if you stay here - a) get pre-reservations at Agency cocktail bar set inside the hotel if you're into libations (including non alcoholic). It's a small space and super fun time, they book up quickly! b) when they offer you a dedicated parking space right outside the hotel for an additional fee, take it. We found this so convenient to have our car in the same spot for the full stay I enjoyed the stay here and would happily stay here again, particularly with any planned downtown activities.

    Kinn Guesthouse - Common space

    Kinn Guesthouse

    (41 reviews)

    Downtown, East Town

    Unique hotel that operates more like an Air BNB. Check in is by website and you get a code to…read moredoors by email. Each floor has a communal area with full size luxury kitchen, dining room, and two seating areas. This is an ideal setup for wedding parties, company retreats, and other group gatherings. For me this was very convenient and easy for business travel. Similar to the big chains that are all by app now. Coffee service is excellent and included with nespresso machine, milk, non-cow milk and frother. Workout space is in basement and not bad. Very clean. Mariott clean. Not many service people as no front desk but there is an office and they were nice and helpful. Fun fact- this is my 500th review :)

    God, where do I start?…read more First off the place is sophisticated and well appointed. That's not the problem. I was there on a Saturday night and my room was just above the street, freeway side. There was non-stop drag racing, loud stereos and yelling till 3AM. At first I thought the window was open because it felt so close, like it was 10 feet away. Turns out there's just really poor noiseproofing. They do provide ear plugs but they didn't help. When i complained about it, (everything by text, BTW) they said they had never heard that complaint. The first lie of a series of other crazy lies. At checkout, Rosa said she would talk to the owner and adjust my bill. I thought.... great! Weeks go by and like 20 texts, still no credit. I called and talked to the owner. He assured me I would get the credit. Another week goes by. Finally they said they had issued the credit and sent me some "proof". My name and the words "-$100". What the hell was this? I still had no credit, having checked my credit card daily. Finally, almost a month goes by and I email the owner and say, I never got the credit. He said he didn't have time for this and they would void the credit card "credit" and mail me a check. It's been weeks and still no check. I figure these grifters need the money more than I do so I'll just let this review suffice. Stay at your own risk. Sketchy as hell!

    Brewhouse Inn & Suites - copper kettles

    Brewhouse Inn & Suites

    (213 reviews)

    $$$

    Westown, Bronzeville

    My wife and I like going to breweries and as part of our Dodgers weekend to Milwaukee I surprised…read moremy wife and booked a few nights at the Brewhouse Inn. I'm not posting pictures because everyone else has given you all you needed shots of the hotel. The staff has been great. The room, very nice. Here's the warning, if you have a car, don't park on the street unless you go on line and get the overnight pass. The parking police here are sneaky and as soon as that meter runs out they're there. Talk to the valet, he can give you the best options for parking. I'm paying more in parking tickets than what I paid for the car. Even with that, this place is worth stopping in and having a PBR.

    I once again, foolishly, gave this place the benefit of the doubt and waited an entire week for the…read morephone call we were supposed to receive from the hotel's manager to discuss our extremely disappointing experience. No surprise to me, the call did not come, so here is the written review; When we arrived Sunday the 19th, it took the receptionist almost 30 minutes to get us our room. She could not find the room for the couple ahead of us in line. Eventually they stepped aside and allowed us to get our key. She had no idea what she was doing, told us she was new, and no one was around to help her. When we arrived at our room, although we booked a queen, it was a full sized bed. There was a dirty band-aid on the nightstand. Unfortunately since my husband and I were in the service industry for over a decade combined, we often give people the benefit of the doubt and ample opportunities to make things right. The TV was very small and only cable, which often cut to "no service" before reviving itself. The water pressure in the shower was abysmal. My husband bought the Brewhouse Gameday Package because it was our honeymoon. Again, the blonde girl at the front desk had no idea what was happening, no idea what the listing for the package was on the website, and no information. She directed us to the employees of On Tap, who stated "well this just looks like a screenshot from our website" ...which it was. We paid for the package, the receptionist knew nothing of it, and the staff at On Tap knew nothing about why the receptionist knew nothing. Over and over, excuses were made because "she's really new here". We were eventually given our 2 free drinks and our $40 comp for the restaurant, probably just because we wouldn't let it go. Come the end of the Brewers game, we wait where we were directed to. No shuttle comes. My husband calls the hotel, and they say they just made their last run and will not be coming back for us. Again, the brand new, know-nothing receptionist. We were specifically told by the shuttle driver that he would make runs for up to an hour after the game, or until everyone was collected. We took the shuttle there; he knew we were supposed to be on the one back to the hotel as well. Overall, it is pretty gross business to advertise so falsely and to do nothing to rectify unacceptable failures when your guests repeatedly come to you with needs. Had this been a $150 hotel, I wouldn't be writing this. I would chalk it up to "you get what you pay for" but to pay $1000 for 2 nights + the Gameday Package that let us down in almost every direction? I am honestly shocked. The morning of our check-out, we explained to a more veteraned pair of receptionists everything that had disappointed us and let us down during our stay. We were told the hotel manager was on a call; they took down my husband's name and phone number and said he would be called in a couple of days, and apologized. Finally, someone seemed to at least pretend to care. Anyway, to the hotel manager, Christopher - seriously? What could possibly be the excuse? Train your staff. At least a little. Is this just so commonplace at the Brewhouse Inn you just don't bother calling to make things right? Our friends and family will know each and every detail of our frustrating, lame stay at the Brewhouse Inn, I can tell you that much. I hope business for the rest of the season is what you deserve it to be.

    The Trade Hotel - hotels - Updated August 2026

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