This is my first time renting a Tux and it was the greatest experience. The help from NORMA made it so easy to pick the colors we needed for my son's wedding. My son's suit was perfect it fit well and shoe's were on point. Everything we ordered was on time clean.The Tux shop is the best. I recommend The Tux shop to all my friends and family. Thank you NORMA WE ARE SO HAPPY AN GREATFULL. Thanks Tux Shop. read more

ZERO stars...negative stars if possible!!!! Omg where do I even begin?! First of all, this may/may not be the actual business name. The actual business seems to be "Norma's Formalwear" or similar. PLEASE do yourself the favor and learn from others' mistakes in dealing with this "business "! DO NOT- I repeat, DO NOT!- give this person ANY money or business!!!!! Complete SCAM! I brought my son in last week for a prom tux/suit. Red flags popped up (cash or Zelle only?), but I gave her the benefit of the doubt. I trusted this was a legitimate business. I could go on and on about the details of each shady hint, but let's cut to the fact that, although I remained friendly and forgiving with her lack of communication and pressing of our time, we did not receive his suit. I kindly left a voicemail for a refund yet she still did not respond. I called this morning now (day AFTER prom) and I more firmly asked for my refund, at which point she answered the phone and told me my son's suit has been in her shop for several days!! I became angry because she lied to me either yesterday, when I had her in the phone the afternoon of the prom and she told me the "shipment" won't be in until 2pm, or she's lying now. Either way, I want her to hand us a suit or our money! I've given her every chance to make this right yet she yelled at me on the phone saying she "don't do refunds" and hung up on me. Hasn't picked up my calls since. read more

Do not use this place! Save yourself the heartache. I wish we would have read the reviews beforehand. Very unprofessional and unorganized. Or tuxedos weren't ordered until a week before the wedding even though we came in for a fit more than a month prior. Horrible communication and Norma is full of excuses. Go literally anywhere else! read more

DO NOT SHOP HERE, norma the owner is extremely rude and scams you out of your money. the store smells horrendous and there is trash everywhere, tuxs and dresses are cheap quality and didnt arrive on time this place DESERVES 0 STARS read more

Purchased my sons tux 6 weeks before prom, and was told it would be ready the week before. The week before we went to check in and they told us Thursday, Thursday came, and they said Friday, Friday came and they said Saturday at 11 am, Saturday comes(the day of prom!!) and they say come in at 1 pm, get there at 1 and wait over 2 hours to try on the suit and than they tell us they were not able to get the vest, bow tie, and pocket square we ordered and just gave us some random items that were close in color. I was so frustrated we just took what we could because what could we do with the event happening the same day. This experience was beyond frustrating, the lack of communication beforehand that what we purchased is not what we would receive is disrespectful. Stay away from this place! It is not worth the stress. read more

100000000000% recommend this shop. They have wonderful communication. They also have a good selection of sizes that fits anyone and any body type. The price was wonderful for husband and father and party to be fitted right. The suit comes in a week before event and you will do a final fitting to make sure you look good (No matter what you will) Norma and Dave will make sure you are looking as good as ever. Came in with less then a month to get suits after several shops failed us. And she got everyone looking awesome and comfortable will recommend 1000000% read more

The Tux Shop - Velvet suits! 100% recommend - Men's Clothing Near Me - Puyallup, Washington

My fiancé wanted to rent a tuxedo here for a wedding that he was a groomsman in. Initially, the wedding party he was apart of was told a price that was feasible and they decided to get their tuxedos here. They went there once to get measured and the staff were nice, but a little forceful towards their decisions (buying over renting, extra add-ons for the tuxes, hemming promises, etc.) They ended up having to go back on a separate trip to pick them up (my fiancé was in charge of this) and he was informed that the store needed to remeasure everyone in the wedding party. As the wedding was coming up soon and they had been reassured earlier that the measurements were good to go, this was a little disheartening, but it was still okay. We got everyone remeasured and then assumed everything would be taken care of from there. Wrong! The tuxedos didn't come until right before the wedding, and when they did almost all of them were incorrect. Each tux was missing different parts of their full fit (see Sarah's review) and we were very disappointed to be informed that the hemming services were not able to happen due to their sewing machine being broken. The couple there cussed at and harassed our family members after our family members asked for a refund (which they fully deserved) and the whole experience at this shop was extremely disrespectful, disappointing, and unprofessional. This shop used to be a great place in the past, but as of late it is going downhill fast. Do not recommend under any circumstances. read more

We are kind of in the middle of a nightmare with this shop. They gave us unhemmed pants and told us their sewing machine was broken but gave us not price break for having to pay to get them hemmed. Then, they ordered a shirt in the wrong color for us and are not making good on it or giving us a refund for the wrong color. Because they charge just $80 more to buy, rather than rent, a tux, you may be better off going to a more reputable place like Men's Warehouse. Check reviews. read more

owner was body shaming when the pants didn't fit. continued to called customer a fat a** p***y. that was hard to watch. I would recommend not paying until you have tried on your order, but I recommend watching the viral video to better understand the type of establishment you support. read more

After seeing the Facebook live post of this owner calling customer names cussing and yelling at him, treating him so disrespectfully. and refusing to refund his money on a tux that he had ordered and was given the wrong size and wrong pants. I would never give this place a dime of my money. read more

Very rude service from a African American gentleman who worked inside, would not suggest anyone to shop here. They mess up orders, get the sizing wrong but won't do refunds. He got very verbal & started threatening while other customers were around. Very unprofessional & unfortunately really sad as a business owner. read more

Please read reviews!! Extremely poor customer service. Called to check on orders for a wedding that is 3 days from now. The person on the phone was incredibly rude and confusing. When I called back for clarification, she hung up saying "I don't have time for this". Other reviews here and on Yahoo describe the same experience over and over with other customers. Definitely would not spend hard earned money with a business that is so incredibly rude to their customers. read more

We ordered and paid for a total of 4 tux's for my son's wedding. We were strung along up until 24 hours before the wedding. One tux was missing shirt, vest, shoes, and belt. Second was missing everything but the pants. Third was missing shirt, vest, shoes, belt and wrong size pants. Fourth was no where to be found...lost in transit we were told. Also claimed that their sewing machine was broken and we'd need to find somewhere to take whatever we could elsewhere. When? The wedding was in less than 24 hours and we still didn't have the tux's! We demanded a refund, and were told they would not refund a penny, that's their policy. When we showed them our receipt, they said it's no good. The man there cussed at us, and told my son to leave their store. He actually challenged him to fight if he wouldn't leave. This husband and wife team is a disgrace and I can't warn everyone enough...go ANYWHERE BUT HERE!!!! So unprofessional and rude. No sense of professionalism from either of them. They almost ruined a wedding. Thank GOD for Men's Wherehouse for stepping in and getting the wedding party looking sharp for the big day. We'll be taking them to small claims court for the over $2,000.00 we paid them...for nothing! We received nothing! Horrible experience...Don't waste your time or money here!!!!!! read more

They have terrible service and even worse customer service by the owner. Went in and had wrong pants and was told that what I got, after refusing to take wrong item and demanded refund owner went crazy. read more

Please read & trust reviews! Owners are very kind & accommodating when you order or rent suit. Owners push purchasing a suit to teens going to prom. Just let them rent the suit. Issues comes when you come to get the suit. Owners are VERY unorganized. Boxes of suits laying on the floor, they didn't know if they had suit or not. Was to pick up purchased suit for a prom day prior. Did not have suit ready & available til a few hours before dance. Which impacted a group of kids going to do pictures, dinner & dance together. Far more stressful than it needed to be. We did not know if they had suit til a couple hours prior to dance. In which we were told if we wanted the suit now we would have to take responsibility for ironing the shirt. We agreed, but Owners sent our suit out with another customer in error. We waited there for the customer to come back with our suit. Owners do not take responsibility for not having your suit timely, they do not apologize, they do not thank you for your business. Instead they are rude to you and will try to argue with you anytime you try to get answers. Owners try to argue and intimidate you stepping toward you as they raise their voice, when you are just speaking in a normal tone & trying to find out if they are going to produce a suit or if other accommodations need to be made. They will not refund even if they have not produced a product to you. Do yourself a favor & go elsewhere. read more

Worst experience and customer service. My husband and I went in September 2024 to order a suit for him to wear for our February 2025 wedding and the fitting took over 2 hours. We placed the order and paid for the suit the day of the fitting. Huge mistake. Norma said she would contact us in 6-8 weeks depending on when the supplier ships. Norma never contacted us. My husband reached out to Norma for an update and it took her 4 days to respond. Her response was that she would check on it. The next day she responded and said the pants and jacket were in but the vest and shirt were not in. Then two weeks later my husband messaged her again to ask for an update on the missing pieces and she never responded. So we went into the store and she blamed the supplier for not sending the pieces and then this changed to they sent the wrong pieces. She wanted my husband to try on the pants and jacket since they were there and he could not get the pants past his knees. He ordered a 38. Mens pants are not like womens where they change from store to store. Norma blamed the supplier and said these are 38's. There was no way. Then he tried on the jacket and the sleeves made it 4 inches UP from his wrist. This was clearly not the suit we ordered. She then wanted him to go through another fitting and we said absolutely not. We already did a lengthy fitting and we know the sizes we ordered and this was not it. She said she would order another suit for us and never contacted us again when the pieces came in. Norma has horrible customer service and even worse communication skills. There are no refunds all sales final and thats how they get you. Norma knew our wedding date was in February and in December when I reached out she said they still didnt have it and would talk to us after the holidays because they were busy. I contacted her again in January and finally all the pieces were in but if we needed to reorder there wouldnt be time to do so before the wedding. Luckily we decided to go through Nordstrom Rack and it was the best. Arrived in 2 days and everything fit. Plus it was half the cost and looked way better. In the end I finally got my husbands suit, in APRIL. All this to say, do not trust the tux shop. Do not trust the service and do not trust the products. read more

Lol, this is the 2nd time I've been to this place. Not by choice , but the wedding parties I knew chose it. First time, my suit didn't fit even after getting it tailored. Literally wore a clown suit. 2nd time, buttons were coming off all the groomsmen suits, and one other groomsmen suit looked like he was drafted out the 2000 NBA draft. Do yourself a favor and buy a suit yourself. If someone chooses this place, tell em to change their mind ASAP read more

100% DO NOT RECOMMEND! They will raise their voice, curse at you and hang up the phone when asked to talk about something that was wrong. We had a great starting experience with the tux shop. After some miscommunication my husband did not have the right tux for our wedding. He got the tux and it was the wrong size and also stained and had a missing pants button. My husband got it the Wednesday before the wedding- I was out of town and we went back in the Monday before. He was told his new tux would be in Thursday. It was still the wrong jacket he was given; my husband did not know that or he would have come back for his new size. When he called the owner to ask for a partial refund he was told no. I called to confirm what was said because that seemed weird to be since we didn't get what we paid for; started out talking to the woman that owns the business next thing I know I am on with the husband with no notice that I would be handed to the next owner. It was like he grabbed the phone. I was told the story my husband had told me was not correct and they retold me everything. I was also cursed at 2 times on the short time the male owner had the phone. I had not even raised my voice. I was asked what I wanted and I informed them a slight discount on the suit rental to which I was told that this conversation was not going anywhere. When I said I would be fine without the refund and I would Leave a review I was told "do what you have to do" and hung up on. 100% do not recommend because If things go wrong they take no ownership on errors and will treat you unprofessional curse at you and hang up. Spend your money some where else where they treat you as a decent human. read more

An Emergency Rescue during a Pandemic. I wanted to tell everyone my story on how "The Tux Shop" in Puyallup and one exceptional employee came to my rescue on my Wedding Day in helping fulfill a Perfect day. As everyone knows wedding can be very stressful but let's add a Global Pandemic to this equation as well. I can't even begin to tell you how many obstacles my fiancé and now wife and I had to overcome for our wedding but I can say this, after managing through family heart aches, international travel restrictions, quarantine/restrictions, moving venues and anything else that you could possibly throw at us, let's add the day before your wedding "YOU HAVE NO TUXEDO".... I found out just days prior and scrambled looking for somebody to help. As I was new to the area and times for Tuxedo places that were open had been limited, I did manage to find "The Tux Shop" that would be open the very next day which was the before my wedding. When I arrived, I spoke with Norma Bonnin who happened to be the Area Manager. This was a very tough ordeal but she reassured me that everything will be fine. I was fitted and told that this Tuxedo would be ready for me the very next day which was completely amazing. I have to say that with all my travels globally in regards to customer service, there is none that could compare to the caring nature and professionalism provided from Norma in understanding exactly what I wanted and what I was looking for on my wedding day. Thank you so much Norma and thank you to The Tux Shop. Sincerely Shawn read more

Norma is FANTASTIC!! I can't imagine the stress that she must be under to get all the details done for all the big events people are having in their lives. You can tell that she truly cares about her clients, and wants to make their day memorable. I like that she cares more about the clients then the time that they require. Up front about what can be done, any limitations, and her honesty is very appreciated. Thank you for all that you do!! read more

The girl working here was extremely busy, yet took the time to make our son look his best for prom, above & beyond, nice tux's, I'd recommend them! read more

If you need boy's/men's Formal wear for any occasion, Norma B. (the Area Manager) is incredible. Her attention to detail is second to none, and she is so positive and accommodating. On short notice, she took incredible care of my son! I highly recommend working with her. Nicole P read more

I and my fellow groomsmen were in dire need of clothing for a wedding that was fast approaching, and boom when we bumped into The Tux Shop, Puyallup we were amazed with the level of service accorded to us by Norma and her team,am very impressed and recommend The Tux Shop, thanks once again Norma and keep it up... read more

Norma is an amazing manager , I am totally amazed how she treats customers . Her treatment towards customers is rare now days . Keep up the outstanding customer service. Thank you Norma read more

They really do go above and beyond to assure the best customer service and quality of the product they provide, I wouldn't go anywhere else! Thank you again to the team over there for all your help!! read more

Great service with a friendly and professional staff They made it easy to pick up and drop off the tuxedos for my son's wedding. read more

The worker was nice and charismatic making the process of being fitted very enjoyable and very fast!

Norma is amazing. My fiance was dreading going in for his tux. She made it painless for him and loves his suit. They worked with us for the 2 wedding party members that were out of state. She helped us with putting together a beautiful picture of how we wanted everyone to look. And even asked me one on one about the dress to make sure that design was thought about with his suit. read more

The groomsman and father of the bride in our wedding rented tuxes from here, MULTIPLE tuxes did not fit and we were scrambling and stressing to get this issue fixed TWO days before the wedding. We told them our wedding was out of town and would need the tuxes at least 4 days in advanced yet the tuxes came 2 days before the wedding. I had groomsman barely make it on time to the rehearsal due to the tux shop not fixing the issue until the MORNING OF the rehearsal and the location being over an hour away. My Dad, the father of the bride tux fit yet didn't the bow tie did not come with it thankfully the GROOM had an extra tie he could wear. We had great service the first few fittings with the groomsman but I was completely NOT impressed by the end of this experience. Would not recommend this location of the company maybe one of there other locations is better. But if not I would not recommend the company at all. This added stress on me being the bride was very unnecessary and could have been avoided had they done there job correctly the first time. NOT something a bride should have to stress about days before her wedding when there are so many other things to deal with as well. read more

Very poor customer service! I had my daughter measured for a tux shirt and it was supposedly ordered. I stopped it to pick it up, and they did not have any record of our order or visit. The person at the counter said her coworker had helped us out and she would contact her and get back to me that day. A week has gone by and no phone call, so I decided to stop in and see it her shirt was there. The same counter person was there that I had spoken with the week before. She gave me an excuse the she has not been able to get in touch with her coworker, and wanted us to place another order. I politely declined and took my business elsewhere. My advice would be to take your business to another store, unless you want disappointment and more stress in your life. Dean read more

My fiancé and I went to get a vest. We ended up canceling our order within the time frame of cancellations. I spoke to someone on the phone and cleared up my order and said I should be getting my refund back. It's been 2 weeks and I started to wonder why I never received it. I called back and they made me speak to someone I'm hoping was the manager. He said he'd fix my refund and did it over the phone. Told me I'd receive it within 3 day if not to call back. I still never received it and a week has gone by. I have been trying to call this place and no one ever seemed to answer my calls. I am too busy to go in store so I assume everything could be done over the phone. I call one last time and the lady on the phone explains to me what's going on. I've called my bank and have my statements for proof that I have still not received anything. She told me she'd have to email the accounting department. I asked how long could it be, she said hopefully soon. I have been waiting since then. It's been a month now since I haven't received my refund. About $60 worth of something I never used. That's a lot of money and I have been very patient with this whole process and now I am just fed up with this company for making run around. Never again will I come to this company! read more

Employees are incredibly rude. You can skip the line by calling in your order and they will ignore all the customers waiting 45-60 minutes in the store (intentionally not making eye contact or acknowledging your presence), EVERY time. I hate this place. Will never come back. read more

I got a bunch of tuxes for my wedding party here and the service was great. We found what looked perfect thanks to the people there.

An amazing place to get fitted and get amazing clothes that don't break the bank ! Thank you so much to the nice and patient lady who was working ! read more

The Tux shop was fantastic. We had 15 tuxedo purchases, 15 shoe purchases, and 15 tie and vest rentals. A tall order in itself, but compounded by having 15 teenage boys of multiple sizes and transportation challenges. They were not only able to accomodate us, but update measurements multiple times with some last minute tailoring. Thanks to Christa and Abraham who handled everything professionally! read more

I had priced tuxedos at other stores before coming to this one, but this store should have been the ONLY one to go to. The store manager Shelby was WONDERFUL! Great customer service! She listened to my fiance's needs, and issues we had at two other stores, and then went above and beyond to help us out, as well as find something reasonable for our Best Man's budget. They have a nice selection of tuxes, shoes, ties, and pocket squares.....and as a budget-minded bride and groom, we found it completely affordable. Believe me when I say we could have saved time and money just by coming here FIRST. read more

I stopped in to get a fitting for an event. I had to wait longer than I expected. There were 2 employees, but only one was able to do the measuring and fittings. Not ideal. There were 2 others in front of me and people kept streaming in. The wait was irritating and I would think they would staff better . However, the staff stayed calm, gave each person the attention they paid for. No one was rushed out. The person doing the fittings was great. He knew what he was doing and my tux fit great! Despite the wait, I would definately come here again. read more

Great service with a smile and a laugh. The person who helped me was nice the entire time and we had a great conversation.

Great service and the tux looked sharp. I would definitely go there again for rentals and formal wear.

I've rented from a few tux shops and this one is way over priced. You can get the same friendly service at other places with the same quality of clothing, if not better, and save yourself some money. Two words for this place rip off. read more