Very excellent and quick service, even during the holiday season. I was very impressed since the waits are usually horrible this time of year. Much appreciated and I will definitely come back again!!! read more

Love this store and the personnel! Friendly, fast, and fabulous. Woot! They're extremely knowledgeable about everything shipping and packing. This store also has mailboxes to lease for good prices! Their hours are extended - they are open longer than other UPS stores. read more

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I like celebrating & sharing when I see a team member who I work with, that may have had a temporary lapse in delivering great service previously, make a genuine effort to make the necessary changes to meet, exceed or go above and beyond to support their customers expectations! The manager met me at the door earlier this week before the store was even open to see if my key code would work and when it didn't she let me in right away, explain what steps they were taking to fix and to also apologize for the young man who I dealt with previously! WOW! At that moment I felt extremely valued and in my opinion she became a great example to all her peers of how to value a UPS store customer and how to de-escalate a previously upset customer. I didn't ask for explanation, I wasn't rude nor did I ask when they plan to would fix it. She just took the ball and delivered beautifully in communicating how she was taking the steps to handle the situation. Thank you to her and I'm a huge fan of how she handled herself over something she doesn't control. Kudos read more

If you want to wait in line and be rudely passed up by an old white man, then definitely come here. I was waiting in line while the woman in front of me was being served. An old white man walked through the door and a white male employee walked over to assist him instead of me. Is it really that serious? No, but that is shitty service and it was very rude on both parts. read more

I am a bulk shopper and ship a LOT of packages. Everyone at this location is always super helpful and nice, especially Marshall! I recently had knee surgery and he came and got a large box out of my car for me. Above and beyond ! read more

Mr. Engles on Davis Blvd in North Richland Hills Tx was kind and professional and offered great suggestions. I felt well taken care of.

Nick and Santana are amazing. I have been coming to this location for months and they always help me out.

Presented in person with valid govt issued signature and picture ID to have something notarized. Said they couldn't do so because " it was already signed." One employee seemed almost gleeful to say so. Went to a BANK. Got it done no problem. Crabby staff. Wouldn't recommend- at all. read more

Amazon clearly says that the ups store will pack, label and return for free. This store charged 13.50 box. The person, with flower tattoo, in front was not listening to the customer and was very arrogant in his answers. read more

The UPS Store - Amazon return policy for UPS Store - Shipping Centers Near Me - North Richland Hills, Texas

I'm still shocked at the horrible service the owner of the business provided while I was there. I'd have walked out had it not been for the young girl waiting on me who was doing her best to calm her down and help me. I simply asked a question about holiday shipping and the owner proceeded to yell at me about how 'I should understand that UPS stopped guaranteeing delivery last week' and slapping her hand on a flyer on the wall next to her. When I said I thought it would be crazy to pay the $44 charge they were quoting me to ship something 6 hours away, her response to me was 'I just don't want you coming back in here screaming at us when it doesn't get there on time'. Wow! Asked to then use a UPS coupon and she said no. I get that these places are franchises but I have never been treated like this in Colleyville or in Bedford at those locations and going forward, those locations will get my business. It's a shame because this is the location closest to my home and I like supporting small businesses as we are a small business owner ourselves but you CANNOT treat customers this way...EVER! read more

One of the better UPS stores in DFW. Professional and answered questions. Will do business with again.

***PSA*** I have a question for those that insure their packages through this UPS Store location or the owners other location at 8901 Tehama Ridge Pkwy Ste #127 Fort Worth 76177. My items came back broken. I take them in to file a claim. The owner comes out because the manager is out sick. Her list of questions to me 1) How much did you insure this for? 2) How did you pay for this? 3) Do you have your receipt for what you paid for the items? (Granted there antiques) Once you show me that then I can process your claim 4) Can you show me how someone paid you for the items? When I paid to insure my items NO questions were not asked? She then states I would be receiving an email from her (never got one). A week or so goes by I don't hear anything. I go by the store to pick up my items and to speak with the manager. One employees says your items aren't here there at the other store, it takes time to make a claim as high as yours as she screams across the store with the max of 4 people in the store. I wait another week to 10 days, I call back the manager is back, she says, the owner is not going to honor your insurance claim because you didn't package it right, reason #5? That you should use large bubble rap and not small bubble wrap with paper. I said can I please get my items? They are still at our other location in NRH with the owner I dropped my items at the Tehama Ridge location. Could you ask her to bring them to the location I dropped them off? I get to the location. She now has a note on the box that she will honor my claim IF I can show her something comparable to the items I have. Again they are "ANTIQUES" and reason #6 on why she has not filed my claim. I'm not sure if she really has insurance and is stonewalling me? Is this how she treats all of her customers when they file a claim (box was marked fragile in my writing and two labels that her employees put on the box)? Or is it the color of my skin? Please let me know what's the problem? 6 different reasons on why my claim has not been filed. read more

I had to ship three large suitcase size items. The young lady, Ellen, was VERY friendly and helpful. She explained the cost of each package thoroughly. Everything went smoothly! Will do business with again! :) read more

Not a lot to say. You take stuff there and they ship it for you. If you need it packed as well, they do that also. Always reliable and has safely handled and delivered all packages I've ever shipped from this location. read more

The UPS Store - Shipping Centers Near Me - North Richland Hills, Texas

I take all my stuff here for shipping. They are amazing, fast, professional and do a great job spacing out customers.

This store closed early yesterday for a few snowflakes?!? Every other business around this store was open and operating. UPS trucks were still delivering. Don't spill a cold drink in the parking lot, or they may see it and shut down. read more

This is one of my favorite UPS stores. They sell stamps, take post office returns, offer different shipping options, and have an on-site notary. I have a private business and UPS is faster and cheaper than FedEX. Some reviews said the employees were rude or that the store closed due to snow. Here's the deal, people write reviews when they're mad and their reviews become rants. The courtesy and service at this location is outstanding. And closing due to inclement weather is their prerogative. read more

Great customer service. Took in my AT&T equipment to be returned and they took care of everything with a smile. They also sell shipping supplies and cute animal greeting cards OTHER than Hallmark!! read more

Everyone was very friendly and extremely helpful! I will be back for all my shipping and notary needs.

Rude people. Lady at front desk cursed at least a dozen times trying to mail a package. Go to the post office...this place is awful

Visit this store multiple times a week! Friendly staff and great service!! Would recommend this store for depositing with USAA or shipping packages. read more

Had a BIG box both employes sat and watched me struggle to open the door. Never said a word except "over here" as I approached the counter. The one that weighed my box did say thanks as he handed me the receipt read more

These guys are great. They can help produce office Pamphlets, notarized documents, and ship anything ...anywhere. We have a mailbox here,and they text us when mail arrives. Great staff!!! read more

This store just ripped us off. We shipped a package, which I carefully measured then went online to the UPS website for a quote, which was $49. As I'm a retired architect and building contractor, I do know how to use a tape measure. But when my wife went to ship the package they charged $75 because they said my measurements were off by 3 inches in all directions. That's simply impossible. We've had good experiences at other UPS stores, but will never return to this one. read more

Oh man! I love the ups store! And this one is great! I have emailed these guys color copies to print (and laminate), dropped off gifts to send at Christmas and almost considered getting a P.O. box there so I dont have to worry about my neighbors stealing my packages. (OK but decided Im too lazy to actually drive to the store and get the package). At Christmas this is the only UPS Store I use. Love these guys!! read more

So I searched google and avoided the closest UPS store based on a negative comment. I drove a little further and was rewarded with a terrific service level and experience! Listen up! There's a young professional named JUSTIN at this location who knows what he's doing and will go to lengths to help. I arrived with some creative packaging materials and he packed it right in front of me so i could take pics along the way. He was thoughtful and courteous while the store was busy, i could tell he was focused on helping me. fyi...this location was significantly cheaper than the nearby fedex site which was understaffed and busy as well. Did not feel i would get the good experience there that Justin would provide at UPS. Add that to saving money? You bet! Anyway, busy day, competent packing, personal care. This is the place to go! Thanks very much for the help today Justin. read more

Very nice professional experience during x-mas no less. Pamela was efficient and helped me with something I knew nothing about. Later on I had to go to the post office. Wow. It really put into perspective how the private company working for your business can do it better. read more

The lady i encountered here was so rude and very dismissive. Would never go back here if my life depended on it.

This is the best UPS Store to run your business in the world. Regardless of what you need, shipping, mail services or copies there is no better place. My business is growing, but no matter how big, we are staying with this UPS Store. Big business or just starting, this is the place for first class service! Bro bad there is not a six star rating... read more

Great service, staff is very friendly and always goes out of their way to help. Awesome store.