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    The UPS Store

    4.2 (5 reviews)
    Open 8:00 am - 6:30 pm
    Updated 1 week ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

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    Scanning

    Shipping centers

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    4 months ago

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    Local

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    10 months ago

    No wait time with knowledgeable and professional clerks. I just wish that they were open longer after hours around the weekend.

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    Local

    Thank you for the positive review! We appreciate your feedback!

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    2 years ago

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    5 years ago

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    14 years ago

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    FedEx Ship Center - Quick service.  Have your package ready to go.

    FedEx Ship Center

    (4 reviews)

    I have a package arrive in Abilene with enough time to be delivered today (the due date is…read moretomorrow). The package was falsely scanned Business closed. I work for a different package company so i know that a package for a residence should not be scanned business closed. I called the 1800 and spoke with a guy. He gave me the address and stated. If i go before 6:30 i can retrieve my package. I go up there around 12:00 today. When i arrive a lady comes and helps me. She asks for the tracking number and when i give her the numbers. I give them to her slowly. 9 numbers shouldn't have been hard to keep up with but guess what....she couldn't keep up. She goes to the back. Next thing i know another lady comes out and says it's due tomorrow and her and her co worker weren't going to get the package because it was stacked to go out tomorrow. She then said if i came back later when the guys where there then i could get the package. I work and my time is valuable. So i can't drive across town again to hopefully get a package. She then said that i can call a 1800 number and make a record Absolutely unacceptable experience at this FedEx location. The employees were dismissive, unhelpful, and showed zero urgency to do their job. I was told the only thing i could do is send an inquiry, and one "manager" actually said they would respond "due tomorrow, not going to get it." That level of laziness and lack of accountability is ridiculous for a company like FedEx. If you don't wanna work in this line of work then do not apply. When I questioned it, instead of resolving the issue, they tried to backtrack and told me not to repeat what was said. That alone shows they knew how unprofessional it was. Saying you didn't "refuse service" doesn't change the fact that you made no effort to help. I then called the FedEx customer service line, and they confirmed the package scan showed it was available for pickup. They said that if i went up there with them on the phone they would talk to them to get me my package. To make matters worse, neither employee introduced themselves, wore a badge, or provided any identifying information. No accountability at all. This isn't just bad customer service, it's a failure in professionalism and management. If employees at a FedEx location are openly admitting they're not going to resolve customer issues, that's a serious problem. I expect someone from corporate or upper management to review this and address the lack of accountability at this location--because based on other reviews, this clearly isn't an isolated issue.

    I wish I couldn't give them a star. The worst company ever. I have to call every single time to…read moreget my packages delivered. I am a business and they say my business is closed or it's a holiday in the middle of the week. Horrible way to run a business. If possible never use FedEx for your shipments. The customer service department is just as bad.

    The UPS Store - copyshops - Updated May 2026

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