I have a package arrive in Abilene with enough time to be delivered today (the due date is…read moretomorrow). The package was falsely scanned Business closed. I work for a different package company so i know that a package for a residence should not be scanned business closed. I called the 1800 and spoke with a guy. He gave me the address and stated. If i go before 6:30 i can retrieve my package. I go up there around 12:00 today. When i arrive a lady comes and helps me. She asks for the tracking number and when i give her the numbers. I give them to her slowly. 9 numbers shouldn't have been hard to keep up with but guess what....she couldn't keep up. She goes to the back. Next thing i know another lady comes out and says it's due tomorrow and her and her co worker weren't going to get the package because it was stacked to go out tomorrow. She then said if i came back later when the guys where there then i could get the package. I work and my time is valuable. So i can't drive across town again to hopefully get a package. She then said that i can call a 1800 number and make a record Absolutely unacceptable experience at this FedEx location. The employees were dismissive, unhelpful, and showed zero urgency to do their job. I was told the only thing i could do is send an inquiry, and one "manager" actually said they would respond "due tomorrow, not going to get it." That level of laziness and lack of accountability is ridiculous for a company like FedEx. If you don't wanna work in this line of work then do not apply. When I questioned it, instead of resolving the issue, they tried to backtrack and told me not to repeat what was said. That alone shows they knew how unprofessional it was. Saying you didn't "refuse service" doesn't change the fact that you made no effort to help. I then called the FedEx customer service line, and they confirmed the package scan showed it was available for pickup. They said that if i went up there with them on the phone they would talk to them to get me my package. To make matters worse, neither employee introduced themselves, wore a badge, or provided any identifying information. No accountability at all. This isn't just bad customer service, it's a failure in professionalism and management. If employees at a FedEx location are openly admitting they're not going to resolve customer issues, that's a serious problem. I expect someone from corporate or upper management to review this and address the lack of accountability at this location--because based on other reviews, this clearly isn't an isolated issue.

I wish I couldn't give them a star. The worst company ever. I have to call every single time to…read moreget my packages delivered. I am a business and they say my business is closed or it's a holiday in the middle of the week. Horrible way to run a business. If possible never use FedEx for your shipments. The customer service department is just as bad.

ALWAYS kind, courteous, and helpful. Took about 30 seconds when I just went in for my return. My go…read moreto UPS store!

This is the only place i go for shipping and returns. I've…read moreeven done packets of copies that had stapled, and they turned out perfect. The employees are always kind and helpful. Btw: the review by Maria C. Is fake- she did it out of retaliation. Maria needs friends and to get a life

Always understaffed with long lines and long waits. Do not recommend if you have other options.read more

My bad review joins the others. This place has some shady business practices. My package went from…read moreAbilene to Carrollton and back to Abilene with no packing, per Fed X. When I had to ship it back to Carrollton again, I brought it here. They said it cannot be shipped without packing. I said Fed X has already shipped it twice with no packing. I want to ship it that way again. She refused to ship it without packing. Now I'm pissed. You have lost a customer, got a bad review, and I will certainly tell everyone about your lovely attitude. And yes, my fellow yelpers, I gave her $5 to fill my package with her stupid ass paper packing. I could care less about $5, but your attitude with customers could sure use an improvement! Never again!

Super helpful staff in a recently renovated location. In addition to shipping and copying services,…read morethey offer all kinds of classy gifts, cool t-shirts, snacks, free coffee! They ROCK!

was told to pay extra for package to arrive early and still hasn't arrived been over a week and I…read morepaid 75 extra for a 2 day shipping process these people are clowns

Always friendly and quick to respond. I have a box here and I love being able to use the drive up…read moreto get my packages rather than having to go inside. I use them for shipping and notary services for my business great efficient staff.

Great guys working here as they answered all my questions and helped me get my packages sent off…read moreyesterday! I didn't catch their names but will continue going here due to their professionalism, kindness, and ability to help me with my shipping issues!

Terrible people who run this place…read more The first time I went in to this place was for a quote, the lady working there, Georgia, quoted me $17.99 for a package. During the whole discussion she moved up the price to $22.99, I figured, since she was an older lady I would just pay the $22.99 price and not remind her about the first quote. She asked for a zip code for these quoted prices by the way. The lady seemed a little cold, not a people person and came off as a little rude but the price was reasonable and cheaper than UPS by far. Anyways, when I got my package ready, I brought in my own tape and my box and took it in this second time. Georgia was her usual cold self and when she was helping put the tape on she put these EXTREMELY small pieces of tape on my box and expected that to hold, she got upset when I pointed out I had my daughters childhood pictures in this box and that those pieces of tape wouldn't hold a box like this together. After the package was done and I was getting ready to pay she told me the total for this package (tax excluded) was $29.99...so that's a whole $12.99 difference from the ORIGINAL price. She told me because I didn't give her my address and only the zip code that is the reason the price was up. I explained that she was the one to ask for the zip code when quoting the price and that she never asked for an address, I would have provided that. She had such an attitude and I explained that I thought she was being rude, then her son approached from the back office and yelled, "WHAT DID YOU CALL HER?!" I explained that she was being rude and he proceeded to yell, "get out of here!!!!" he also tried to make me pay for the tape I brought in on my own! This place may be a few bucks cheaper but for the service and the way they make their customers feel, I'd rather pay a few extra bucks to someone who has customer service. I run my own business and I know I would never treat my customers the way that this family treated me.

My husband and I had to go to Abilene, Texas, suddenly, in August 2013 as a relative passed on…read more While we were there we helped clean out her home. My husband and two other family members selected items of her's to have sent home to three different addresses across the U.S. - ours' being in Central Oregon. As we had limited time and were far from home we were glad to learn of their service. We didn't leave Shipn Go with the most organized piles for them to come, pick up, package, and ship to us (freight). But, not only did Bobby and his staff get everything to us, they packaged everything very carefully, kept in touch with us about the freight's delivery date, and were available when we had questions. It was a reassuring thing to work with them with such precious, irreplaceable, family belongings. To be clear, everything that was supposed to, got to us, and in excellent condition. Nothing was missing, broken, or lost. We recommend Shipn Go in Abilene, Texas without any reservation based on our experience. They did a fantastic job.

They are horrible, just money , they print one page pager for 3$…read more Not helpful people , always busy ...

Not very friendly whenever I shipped anything. Need some customer service coaching. I have been to…read moreFedEx and experienced a more welcoming experience