Stop by to get my finger prints done for my real estate license. Anna was really fast, efficient, and friendly! This was my first time doing electronic finger prints which was great because it not to fond of the ink. Anna did a great job helping me through the whole process and making sure each of my prints came up correctly read more

Came in today and Angela helped us with our purchase ! She was. nice polite and very professional! She even asked if we had AAA which we do so we could save a little money on our shipping of a package ! There was a few people in line and she still took the time to explain different delivery options - She had a great attitude - I highly recommend this ups store - great prices , super nice employee read more

I usually come to this location and have no trouble. This time, i came to drop off some packages before closing. They close Saturday at 5pm and i was there before 5pm, but the worker had already closed the store. He watched me stand outside and try to open the door while he continued locking the gate and closing the doors, saying they were closed when the sign clearly said they close at 5pm. I called and asked why the sign says 5:00pm when they close before but he said "its just the sign, theres nothing i can do". I asked if a manager knew that he was closing the store before the actual times it closed and he said i could tell a manager if i wanted, as if he didnt care. His name is Kadin and i did not appreciate the fact that he saw me outside with multiple boxes trying to get in to drop off my packages and he just kept closing up and walked away. I dont appreciate the fact that he was rude and said the 5:00pm sign didn't matter. But if the times are wrong on the sign, they should be fixed. I hope management corrects his behavior and customer service. read more

Quick and easy process w/friendly demeanor in respect to notarizing docs at last minute.

Every time I come to this location, employee Anna is always super duper helpful! Great UPS experience

COMPLETELY DISHONEST AND DECEIPTFUL BUSINESS!! I was recommended to come to this place by the Doubletree to deliver my wine cases back home. In fact, I was given one of their price sheets for delivery and it seemed to be a good price. When I got to the store location, the owner's wife gave me a completely different price by weight--which was 50% more than the price they published. I showed her the copy of the price that they gave the Doubletree and she said she would not honor it. She told me the only way I could get the price back down is to take the bottles out of the boxes which I had already purchased from the wineries and put them into a box that they had. She wanted to charge me $19 for the box, but since I complained she did not charge for it. I had to rush to catch my flight back to NY so I trusted that they would do the right thing. I would have not even thought of writing this review until this next part happened... After paying for my cases to be shipped home, I assumed all would go back to my home including the bottle of locally pressed olive oil that I bought from a local olive oil press. When I got back to NY, I saw that she left a message on my voicemail at home, instead of calling my cell phone, 15 minutes after I left the store. I tried calling and asking to speak with the lady and each time she was not available. I asked if my package was sent to me and the owner told me that everything was shipped off to me. I asked to have him call me to confirm for sure because of the request to return the phone call. In fact, I called three times to follow up and left my contact information. Not once did I get a call back. I assumed that since I did not receive a call back that all was ok. Then just this week, I received my shipment. I noticed everything was sent except for the $20 olive oil that I bought. I called the store to find out where it was and the lady picked up this time--finally. She proceeds to tell me that she kept it aside and that I had to pay $20 to ship a $20 bottle of olive oil. I was so inflammed that she did that and demanded that she sends to me on their cost. She discounted it by 5%, but refused to pick up the rest of the cost. I even offered to split the cost, but she refused. In fact, she said she was going to discard it if I did not pay. Why should I pay for the fact that they took my product out of the original box that I had packed. The fact that she took the olive oil out of my original box that I had taped and had ready to ship and held it aside was completely unacceptable. Advise to all--either have your wine shipped from the winery or go elsewhere. This location is terrible and they are very dishonest. read more

This place is an absolute joke. We walk in with 3 heavy boxes to ship as we always do at other locations and we ask for a waybill. The young gal is confused so she asks and they keep us waiting. They apparently do not do waybills and said they cannot ship anything using an acct other than theirs. Makes no sense. Now, we are rushing to find another and hope we can make but nope. I will have to go to a UPS tomorrow morning that knows what they are doing. read more

Very disappointing to attend this location to drop off my Amazon return upon my arrival there's a in store policy that does not align with ups or amazon. It States that you need to package your own return separately if they are to accept it now on Amazon return it did not say anything about that it said drop it off at any UPS and they will package it to ship it for you for free it wasn't the employees fault it's frustrating I had to separate returns they came in one box put them all in the same Box and she says well if they have different label for return you need different boxes that's not how I received them, in any event you gotta Vallejo or Napa and they take them and package them for you no problem but at this one 1st time there I wouldn't recommend anyone to do business with this location if the owner is implying this policy that does not align with UPS as policy I hope UPS c's was going on I know this is probably it independent franchise and I know the owner has to make money or save money. Their needs to be a memo on amazon stating you need to package your own stuff then drop it off. read more

I really wanted to give 1-star but I'm leaving an extra one because I had a great experience with whom I believe is the owner the 1st time I walked in one evening. He was very accommodating, friendly and approachable. Today I walk in to handle some last minute errands as I wait to give birth to my daughter who is a week overdue. We are new to the area from Oakland and loved the people at our last local UPS. I'm all about Amazon shopping, but occasionally have to ship things back if the item isn't a fit. Today I walked in to drop off a package to be shipped back, but needed to use some tape. The middle-aged woman behind the counter, who was gruff to begin with, told me that I owed her $1 for tape. SERIOUSLY?! So after huffing and puffing my 10-month & 1-week preggo belly to the store, I told her that I would run myself back home and find some tape and tape it up myself. $1 isn't a big deal, but on principle, that was NOT OK. We have family out-of-state and are typically UPS regulars, but I might have to rethink this location, as convenient as it is to our home.... read more

HORRIBLE SERVICE. Booked a notary appointment online for 9am and showed up on time. The person at the register said the notary guy never shows up before 10am and that I had no appointment. I could not stay around for however long it took for him to show up for work. I am a disabled vet and have a lot of trouble getting around or standing for any real length of time so I booked an appointment so I didn't have to. Around 11am the notary guy called me to apologize and to offer to notarize my papers for free if I came. When I showed up around noon there were three workers behind the counter. I stood around for over 30 minutes waiting for the notary guy who was helping customers ship packages. It took another 20 minutes to have my papers notarized. Then he asked for payment anyway!!!!!! NEVER GO HERE!!!! read more

To begin, I usually do my UPS business at the store located in Napa off 2nd street. Those guys/gals are great & they help you when you don't have tape...but I'm getting ahead of myself and the story. Today was my second visit to the UPS store and I've decided not to ever return. The first visit to this store was about a month or so ago, a middle-aged Indian woman who worked there barely looked up to acknowledge me as I entered the store and stood at the counter. She barely opened her mouth to say "Hello". She answered my inquiries about printing costs but she provided the information with some reluctance as if I was interrupting her. Today, I visited this store to return a book to Amazon. The male who worked there, a middle-aged Indian man, greeted me with a "Hello" when I approached the counter, not when I entered the store. I said I needed to return a book but neither the Indian woman or man approached the counter with any enthusiasm. I had a book from Amazon to return and of course, as you know it, I didn't have any packing tape. I told the man I didn't have any tape and he looked at me with distrust. I presented all of the other return paperwork and he handed me back the paperwork that should be included with the book. Then he asked again if I had tape, and I said no. He turned away from me and said $1. I said, "$1 for tape huh". He not only didn't respond but failed to continue assisting me. The Indian woman came out from the back to charge me the $1. I asked the woman for the receipt of the return and she asked, "he didn't give you one?" I said no he did not and she proceeded to print one for me. No thank you, goodbye...nothin'! POOR POOR POOR POOR SERVICE not once but twice. Never going back there!!! read more

These folks are the absolute best! They're the Swat Team on getting your packages boxed, shipped and delivered. I ship a lot of artwork ...and they really pay attention to detail. They are the absolute best! read more

I went to get a livescan for my employer. At first the gentleman said they would waive the govt. fee and all I had to pay was the $25 service fee. I come back from transferring money into my account and switches up and tell me it's going to be an extra $40, because my employers billing account number isn't right, but that's what they gave me. I grabbed my documents and left. It's not the fact I had to pay the fees I don't mind it's the principle of it. He should've told me from the beginning that I would have had to pay everything all together instead of switching up his words. read more

the employees are super duper nice its such a pleasant experience every time I go there!

This place lost my overnight package. Almost 2 weeks later, I've had no contact with them. I've called several times and each time they stated they would call me back in half an hour. Their customer service is pathetic. Their call center is not helpful. I would recommend using fedex read more

I consistently get all my needs met here... mainly returning items with a UPS prepaid return label. Today, I needed to make photocopies and have paperwork notarized. Only one employee Saturday morning, but she got it all done quickly and with an engaging attitude! read more

I really like going to this UPS. The people working here are so nice.. The staff helps each transaction go smoothly.

The employees were nice and helpful, but the owner was rude cheap and racists treated us differently compared to others that were In the store. One of the employees said sorry about that and told us to ignore her . The employees gloves kept ripping in the process of her helping us. Invest in your works and there safety! Not planing on going back . read more

Went to do amazon return with my qr code the manager came in told they can't accept it due to corona virus. I asked for a hard print regarding this policy change the manager can't provide one went to their website and did not see anything regarding his statement. read more

We love coming to this store . I just had my fingerprinting done for my license and Ana made it easy and fast with our transaction . I was observing her and her co worker . They have a great teamwork . With plenty of customers coming in and out of the store , they manage to do their jobs so well with the art of multitasking . Started our weekend right . Thanks Ana We will keep coming back for sure ! read more

I Would Give This Place A -1 Star Actually. I Personally Don't Think Its Fair That They Don't Take Care Of Packages Just Because We Don't Put Any Insurance On Packages . They Made Me Loose My Fuckn TV For No Reason, The Owner Is A Complete Bitch . RUDEEE HORRIBLE CUSTOMER SERVICE, and When I Say HORRIBLE I MEAN HORRIBLE. I DO NOT Recommend This place AT ALL. Only One Person There Is Cool But Other Than That NOPE. read more

They lost my package. Adriana signed for it, but when I went there to pick it up they said it's not in their system. The lady went to the back to look for it as a second check and said they don't have it. UPS call center and the vendor all show the package was received and signed for by this store. read more

Long time Am Can resident. Started going when it first opened, what a mistake. They didn't know what customer service means much less in a small community. I went back to Vallejo for my needs. Recently when I walked by there were different people behind the desk. So today I needed things Notarized, she was fast efficient and knowledgeable while the other took care of the steady line of customers coming in. This time for me I couldn't ask for better, " I'll Be Back". read more

one of the packages that I was dropping off I received in this clear packaging which was I guess their trademark packaging when I was returning it they asked me to send it back in the original packaging. the person that was helping me went and asked another coworker can he send it like that the coworker said yes or you can ask her to buy some more packaging. Although they're in the back I can hear very well so I told him that I don't want to buy any packaging that I want to send it just the way They sent it to me. Moral of the story is he was trying to make me purchase their packaging which I did not need I've worked at a UPS store for over four years have been managers and all so I know how things work UPS does not care, Amazon does not care what packaging it Is receive in so just give me my stuff like I don't see why it was so hard. But anyway thank you because I went to the post office and it was way cheaper so there is light at the end of the tunnel I guess. read more

I'm giving this at least 2 stars because the line here was shorter than the usps office on Crawford. I shipped a brand new iPad Air 2 for about $24 last week and the tracking number was not working. I tried on a laptop, my cell, on my iPad...nope. So I went to the store and the store owner couldn't even figure it out, so he called the corporate office and they got to figure out when it'll be delivered...but the store owner couldn't give me any other information besides that. I'd like to know when and where my shipment is so I can inform the 2nd party when they could anticipate their package. read more

This store while convenient to my former residency is not one that I will use in the future nor recommend to my friends and family. I sent out a package on April 29th. Today is June 8th and I've not received my package. I just found out that they are waiting for the insurance claim to be processed for me to be compensated. I found this out because I called again after several attempts to reach the person who has been handling this for me, and yet again she was not available. I'm not upset that my packed was lost. That is how life work sometimes. When you use a shipping service you take the risk of something happening. That I understand. What is frustrating is this stores lack of ability to provide good customer service through the simple means of communication. Hopefully they will see my review and take the feedback. A little bit goes a long way. 9/12/16 - after almost 5 months I finally received the check and it's not even a full reimbursement. The insurance on my item was 300. I paid 115 to send it. The check is for 360. Not sure how that math works out. This process has taken so long and I don't want to deal with them anymore. Think twice before trusting this place with your belongings. read more

Boyfriend went here a week ago to send out a package- he got kicked out because lady was about to close. Not only that but she was rude about it too! Yes he was in line for awhile before he got kicked out!!! Too bad I cannot choose 0 or negative stars... read more

The people who work there are very nice. $2 to fax one page. This information was not visible anywhere, my fault for not asking how much it would cost. I'll use camscaner on my phone next time and save the $. read more

Once again, disappointed by this store. The other day, I had a return to an online store that had a pre-paid label. I thought that the store would be a little concerned if I brought a pre-packed box, so I left the box open so they could see it prior to shipping. That said, I asked for one piece of tape to seal the box and the lady that was there said I had to buy it, for $4!! It was a free return and all I wanted was to drop off the box. Needless to say, I went somewhere else (another UPS store actually) and they were extremely polite and sealed the box for me and said "All taken care of!" (Thank you to the Fairfield store.) Today, I went in with a 5x7" envelope that had 3 ballpoint pens and a 'thank-you' card in it. Obviously not a heavy package. I just did not know how many stamps to put on it and wanted it weighed. It was not time sensitive and could go by mail the MOST ECONOMICAL way. I was told $4.70!! Needless to say, I went to the post office own the street where they weighed it and said 3 stamps was MORE THAN SUFFICIENT. The weighed cost was $1.04. Now I understand retail mark up but over 300%?? I worked in retail long enough and would think that customer service would still be a priority. Do not go to this store if you feel the same way I do because you will not get it here. read more

This store is conveniently in the Safeway shopping center. It ships via UPS and USPS. I find the cheapest way to go is UPS ground here. They open @8:30 weekdays, which the post office opens ) 10:30, the early hours help. read more

I have patronized this store many times, because it's the only game in town. I long for the days when I could use the FedEx store across the street. I have found the owners/managers of this UPS store to be rude and aloof and arrogant. It's almost as if they strive to be dismissive of paying customers. The prices are outlandish. I'm all for making profit, but they are gouging customers. read more

1 shipment went fine via USPS, though 2nd shipment delivered after paid guaranteed date via UPS and reason/claim still pending 2 1/2 weeks later, follow through on issues needs a lot of improvement. read more

Outstanding service! Owner Jyoti Nischal was outstandingly helpful with her notary services, coping and mailing. We could not have been more pleased! read more

This place needs more people working in there store. Everytime that I need help or have a easy question. There is no one that I can talk to becaues there all working with some one. They could really use another cash register. So you do not need to stand around doing nothing and wasting your time. It happends 8 out of ten times that I have been in. But nice people that work here. read more

I always feel like it's a struggle with these guys. I go to UPS because I want a tracking number, they tell me they will email it to me, it never happens. I insist on getting it then and there, if feels like you think I am asking for something unreasonable. I use this service because of tracking, if I didn't need tracking, I would go to USPS for much cheaper. Also, let's not let the USPS go under, congress wants to kill them, but they are a much better deal than UPS. If only they had better tracking.... read more

Wow very rude customer service here. I pulled into the stall directly in front of the building and when the lady working inside seen this she rushed to the door to lock it. Now note the posted closing time for this establishment is 7:00 and it was 6:42 when I pulled up. If they want to walk out the door at 7:00 maybe they should adjust their store hours to 6:30 or something. Needless to say I will NOT be doing business here again. read more

This place is great because one single employee: Grace! She was so helpful and courteous, while her coworkers neglected to help or even acknowledge a line of other customers. I wouldn't be surprised if they lost her, it would be their loss! read more

Ahmed was a great help and cut my shipping cost by 50% by recommending a different box. Great service.

This is about a UPS driver and l do not know which office he works out of but his name is Luis Rosales and the phone number i 707 224 1205, and he stopped to help me when he saw me pushing or trying to push my mobility scooter home after it died here in Rohlffs Manor. It would not go up any slopes and barely moved til l reached the office area where his truck was parked while he delivered a package. When he returned to his truck he pushed my scooter on all the way home for me. At first it was hard and then it got easier but l am not sure l would have made it any further ..he deserves a good recommendation. Smiles. Thank you Luis. read more

I have gone to this store a few times out of desperation but am always reminded of why I don't like it. Several times they have either closed early or opened late. On one occasion I came to the door 12 minutes before their posted closing time and the door was locked and people were inside (it's a glass fronted shop) I kept knocking but they acted as though they heard and saw nothing. I asked about a book of stamps today and was not surprise to hear they would cost me almost $3.00 more than if I was to buy them at the post office. I prefer to patronize the Corner Mailbox across the street - they charge what Fed EX, UpS and the post office charge, no crazy mark ups there. Oh, if you want a black and white copy, it's $.26 at the UPS store, Need I say more? read more