Customer service is always excellent, from fingerprinting to product packaging and box sizes. I would not recommend shipping things from UPS. I wanted to ship a package to Ohio, and it would cost just under $200. I went to the government-run shipping center, and it cost me $20. The package was received within the same number of days and has the same amount of insurance read more

Tried to ship a medium size envelope with a pair or shorts inside and they charged me $124.99 when I asked questions the rep was very rude and said that was the cheapest. From Phoenix to Missouri ground shipping no insurance nothing else added to the service. Even after telling the representative it was cheaper online she said no that's not our price. read more

Meirla the cashier was not providing white glove customer service. She was pushy and seemed on edge very rude and unpleasant. I will not be using this ups store ever again nor will I recommend this store to anyone read more

They do not accept account #s to send packages and will not work with you to accommodate the issue. Send you 20 minutes away to do so

They hire the most dumbest employees! honestly, the only reason why people go here and only use the services is because this is the closest store in the area, but this company needs to reconsider on who they hire because those people who are currently in that store are horrible. They really don't understand the client and they just really don't get simple words through customers are stating! They up charge on everything and talk crap to customers they have no sort of respect! Wouldn't recommend trying to ship here at all!! They up charge a piece of tape literally a piece for almost $4 they're insane! WORSE SERVICE EVER!! read more

I really like this UPS location. It local to me and it is hardly busy. When it is busy the lines move pretty fast. read more

The UPS Store - Amazon return - Shipping Centers Near Me - Avondale, Arizona

if I could give this place negative zero stars, I absolutely would!! I have used this location for all of my shipping needs for over the last five years and as of yesterday, I never ever will again! Not only did this UPS store lose my package, they decided to value my package at a zero dollar value, without ever asking me the value of what was inside, and with giving one tracking number for two packages! Even though it was $100 mirror inside of the box which, by the way was never shipped, and was lost on their behalf, but to top it off, I paid $100 to have it overnighted, at which it never was! Then I called and asked for a supervisor to to get help with locating the packages that the employee decided to never ship, never returned, or never even acknowledge apparently, and the supervisor they decided to call me was one of the most incompetent supervisors I've ever NOT had a pleasure speaking with. Not only did he tell me he would file a claim, but HE didn't, he told me that it was up to him if he decided to file a claim, and that there was no claim number, unless HE decided to give me one! I'm sorry, but Dmari (supervisor's name) should not be a supervisor, let alone an employee of anywhere, because he has no respect or manners for consumers... I've never heard of anyone writing a claim for anything, and not have a claim number!! They are not going to be giving me my money back... At the end of the day, they need to find my package or give me a claim number for the package that they lost, they need to be obligated to ask customers what the value of the package is instead of being deliberately able to put zero so that when they lose a package, they're no longer liable, and they need to fire the help because they're not helpful... read more

I needed to visit a UPS store between my family and my house. I found this one and saw the horrible star rating and reviews and I paused. I should have stopped right there and trusted my guy. I don't patron places with such bad reviews on Yelp and Google but it was convenient to where I was going. I need notary services so I made an appointment online. The appointment was confirmed. I arrived with my family and witnesses (it was a will being notarized). There was a sign up saying "Notary Services available." I waited in line, got to the front and boom, my gut was right. No notary services were available. The appointment means NOTHING. She was unbothered, "we don't have anyone to do notaries, you need to come back another day." So their website and signs are wrong. I wasted my time driving there and wasted my families time. They need to contact UPS corporate to remove the appointment scheduling from the site as it's for looks only. read more

Now I understand why people say go to a different location!!! Rudest employees that DO NOT want you to ask them anything. Go anywhere else or maybe it's just UPS. I think they totally are miserable company. read more

This store is convenient and fast. I frequent this location at least a few times a month. The store is short staffed and usually only has 1 person up front servicing customers. I think the staff does a great job managing the long lines and providing good service. Perhaps a bit of TLC of cleaning the carpet and the windows to make it a bit more inviting. read more

Not a very good location. Ridiculous prices I went in to get 4 regular no color prints and the total came out to around $4. That's insane for 4 piece of paper to be printed. When asking the employee why it was so expensive when it says each piece of paper is .25 cents, she was very confused didn't really know what was going on couldn't give me an explanation. Then finally said "the first print is $2.49 here" what does that even mean? And at the same time I overheard another customer saying " $3 for a small bag" so I think this location is charging too much and they need to do better. Need new employees as well both of them were kinda rude and snarky read more

0 stars! Almost 3 dollars to print a shipping label and 5 dollars for a small box. They don't take boxes over 75 lbs. the worst ups store I've ever been to. They even charge to tape your boxes. Don't go here! read more

If this is the location Buckeye Road. They need to update their time they close at 6 PM not 7 PM. When I called called the representative, who answered the phone said they're not responsible for the time on Yep and they cannot update it. Boo-hoo. I never never had a problem with this store. Exceptional customer service and they're very fast. read more

I don't really have issues except for when this specific girl is up there doing "her job". Took in a package with the return label and she looks at it and says "you have to go to the post office for this". So I'm like okay? I take it to one and they send me back to UPS. Second time it was a new person and they returned it no issues. But the first girl is always so unhelpful. read more

Now I know why it only has two stars...I can't believe it has 2. While I have gone several times because it's the closest one, I will now make it a point to go to another UPS store. I bought a priority 3 day mail service (apparently it's USPS label) and paid 33$ for that and insurance on it. It must of have sat at the store for a week and even the store manager said that that was possible in a very snarky manner. I bought and thought I mailed it the 19th through them. It got to the recipient on Oct. 31st. When I went back to question why it took so long since I had paid for priority 3 day mail... they sent me to the post office, who kindly sent me back to the UPS store since they are the collector of the money. Store manager on site put us on the phone with her manager (on speaker for all to hear). Rude!!! And that manager said too bad. Not guaranteed and when I said so it could have sat her for over a week she said yup. What kind of racket is that. UPS DO BETTER!! Pretty much screwed. Next stop post office from now on! And apparently cheaper!!! read more

Girl at the UPS STORE on Indian School Road was very rude today. Needed a label printed. The second she looked at the printout on my phone she said it was a USPS label which I already knew. It will cost you a dollar! I said ok & then she instructed me to email her the label. At thar point she stepped away from the counter & no longer helped me! Another guy did & proceeded to tell me, "it wasn't the end of the world!" How can a customer deal with smart-ass attitudes from these kids who think they know everything? Rude & obnoxious & leave you with no help or assistance just to print a label! read more

Poor girl alone trying to take care of soo many customers! The manager should be ashamed, customers walking out after 30 minute waits! My package was mailed but had to call to confirm, one girl trying to help up to 10 customers! read more

This would literally be a zero if that was an option. Worst customer service ever. I'm guessing because of the location they treat people as if we are less than and charges for things that are just simply pointless. For example, you need a small piece of tape $.54. I went there on Sunday and will never return again and advise anyone thinking about going there to go somewhere else. Your business is not wanted there and it shows. read more

Went to return an item and I didn't have a box. The short chubby girl with glasses and curly hair was rude and didn't want to help us. Don't waste your time on this store. Go to another upstairs store they will help you. read more

Unfortunately, for me this is the closest store to me. I am not sure if it's a lack of experience or employees but this specific location is ALWAYS backed up and has a line that is ridiculously long. To drop off a prepaid package you have to ensure you have a minimum of 25 mins to waste. Most times it's one employee that always seems to not know what they are doing. This store needs more training and more employees!! read more

The UPS Store - Shipping Centers Near Me - Avondale, Arizona

Go to the ups store off of Estrella instead! Paid for overnight from AZ to CA- (116.00) they sent to Kentucky or what ever. So didn't make it of course. -I put in for refund after delivered 3 or so days later. called store several times but could Never get ahold of owner. Employee told me i was approved for refund in mean time. Called corporate and store - always getting the run around- call store or call corporate. A month later I call corp. today- they told me that they paid store already 10 days after the refund was put in. Called store when manager was in and they don't know anything and they would have to check with owner. I guess i dispute on CC now. This happened at Estrella UPS and I received check two weeks later without all the run around. No body knows nothing here ( lower buckeye/MC 85) and Never any calls from the One that runs the show.- O and she gunna be gone for a week as well-Owner. Use the Estrella UPS I believe you Will have less headache and aggravation. - forced to pick a star- its more of a shuttle break up read more

***THIEFS DO NOT DO BUSINESS HERE**** I would rate this place with ZERO stars if able. I was updated on my UPS app that my package had arrived ($6500 Sony A1 Camera) and when I went into the store the young man could not find my package. I told him to look harder. As I was sitting there waiting for my package another lady with 2 clear plastic bags in her arm was walking out with a noticeable orange box that was labeled Sony A1. I immediately called her out on it and she ran out of the store and gave the package to her ex-husband according to the police report. The man ran off fast away from the store. Clearly stealing my camera. Yes I called the police as there was no way she had a $6500 camera in her grocery bag "according to her". These people are stealing packages from people and now it makes sense after Ive had multiple big dollar packages go missing. The police officer called me back and said they magically found the package. Well when I picked it up the box was completely torn up with no labels at all. My assumption is she knew she got caught and called him to bring the package back and she quickly put it in an old box. I am coming after this store and I will not stop until justice is served. read more

UPS drivers are nothing but douchebags It seems like you don't have common sense to where to leave a package or Box without jeopardizing it being stolen And that goes to show you they don't care when I used to work I'm make sure I went over and beyond for the customer because that's what we are the customer I used to do deliveries and drive also I know we took care and put people's packages where I know they won't be stolen read more

Horrible!! No matter which employee is working, they are the absolute slowest at performing the simplest minor tasks. No one ever has a sense of urgency. It's like they want to keep a line in the store, they clearly don't care about getting customers in and out. I don't know about anyone else but I do not have time to spend 30 minutes in UPS (on Buckeye) just to get a receipt for a prepaid package. read more

I give this a one because I want to go get my papers and they charged me for everything and they went to go get it and they didn't have anything so I left and now they are giving me a refund read more

If I could do 0 stars I would! Worse store ever all the staff have attitudes and let's not say the store manager she's sooo rude!!!

Just to prove my point. I dropped off a package Saturday 9/16 assuming pick up Monday 9/18. Has not been scanned since as if picked up. I called store today and spoke with a younger girl who said " I don't have time to go through the boxes here to see if yours wasn't picked up call customer service " this store should be closed at this point or really reviewed . I had to file another missing box claim since the store can't check or the box is still there or was picked up or lost. They do not value customers what do ever . read more

Service was very good and we completed all requested transactions fast . Management at store was very helpful and cordial

I went to this location to get my fingerprint clearance card. Imani was very helpful. She walked me through all the steps and was very patient. read more

I have been coming to this store for about 6 months now, and it has really come a long way. In my short experience with this location, they have added quality staff which has dramatically decreased wait time. This is not my closest location, however I come here because everyone is friendly and helpful. I go just about every day, as I have a UPS mailbox at this location, and they are definitely heading in the right direction. Special shoutout to Yesenia who has helped us since day one. During a time when my review would not be so good. She has handled herself well, especially during times when they were obviously understaffed. Next up is Josh, I appreciate his willingness to get the job done. I regularly bring 30-40 packages which he always offers to help me unload. My wife often tells me how Josh helped her with packages when she had her hands full with our two kids. No matter the time of day, he is always productive. As a small business owner, I truly believe that there is ALWAYS something to do. I was reluctant to give 5 Stars because I want to see these guys continuing to progress, and not become complacent. However, people with character do well with or without reviews. Keep up the good work! read more

Store didn't want to accept paid printed label package from certain company. And is always this location because apparently this specific store has issues with them. Any other UPS accepts it. Don't waste time waiting in line here. I don't get it. All UPS's should work the same. read more

Three employees working and only one helping customers. Only five customers allowed in at a time during Covid which is understandable, but a constant line out the door is just insane. I'm sure I waited 20 minutes outside and 20 more inside. Unnecessary. read more

As big as UPS is I cannot believe they cannot provide Handicap access to customers. There was only 1 employee to assist more than 5 customers. I spent over an hr trying to print without success. Had to go home to do so. I will be leaving a yelp thumbs down. The 1 employee was wonderful it just too bad she had so much on her plate read more

I needed some binding completed. Went to store and staff was friendly and very helpful. They completed the work right then minimal wait.

I don't know his name but there is a young guy that works there that has helped me a couple times now. He helped me today with fingerprints. He is always so patient and kind, a high quality employee. read more

Super short staff!! Line out the door!! Highly unlikely! Very small & if you don't mind paying the waiting game this is the store for you!!!

This store is horrendous. I am sad it is the closest one to my home. I received a package that required signature, but I wasn't home at the time of the attempts. When I went in, they obviously hated their job and took no pride in it as they did the bare minimum to satisfy my inquiries. The girls promptly went and starting web-surfing on their phone while their supervisor looked up my package and tracking number. I will say that their supervisor was the most helpful to me, but the two girls employed there should be fired for their treatment of customers. It wouldn't kill you to have a conversation with customers while they wait rather than wasting time on your cell phone (see picture). read more

The UPS Store - Definitely not busy and on their phones. Rather than talking to me while I wait. - Shipping Centers Near Me - Avondale, Arizona

Had a package sent and it went to this store as a USPS partner. When I didn't receive package I called the post office who said it never arrived. When I called this store I was told that they couldn't track it because the tracking number was not a UPS number. In short...no one will take responsibility for the package and the UPS Store lady on the telephone wasn't really helpful (to say the least). read more

One of the worst locations ever . They open at 8am . It is currently 8:16 and no one has came to open . People keep coming to check if it's open and we're all confused . read more

Josh and yasaina are the best! I've lived in Avondale for 5 years and have use this place 4 years. Very friendly and welcoming. If you call and ask to get mail ready they will. Yes it gets busy but overall they are friendly and care. Honest people and always willing to help read more