Debbie and Crew are PROS! I came in on a busy rush. There was a line on a Wednesday afternoon. There were two gentlemen helping at the center and Debbie had opened up a register on the side. During my wait in line I observed Debbie give the cutest little munchkin a hello kitty sticker as a surprise. It just made my day. But then it got even better when I got to Debbie's register. I had neglected to print my shipping label and Debbie quickly took charge and made sure my Amazon page went straight to print in 3 seconds flat. At the same time she was doing this, she was also assisting the reps at the other counters in making sure another customer chose the right shipping insurance option. We started wrapping up my order and I said, "You are ON IT!" She gave me a smile and was just so humble. I just stood there in awe of her. Debbie, you are a legend and people know it. Please always know what a beautiful gem you are. Thank you for inspiring others with your heart to serve to the fullest. God bless you. We see you! I'm wishing you the most pampering vacation, because you deserve it. Thanks UPS Brentwood! read more

I usually come here first thing in the morning on saturdays to do returns/ship packages, and I've never once had an issue. The employees are always friendly, helpful, and efficient! For most Amazon returns, they just scan the code and provide you a receipt to track the return, which is nice. Also love the location, there's always plenty of parking, even when it's busy! You can't go wrong going here. read more

Everyone was super friendly helpful and kind to me. They went above and beyond to assist me, won't go to another UPS store.

Jessica was very friendly and smiling. Very welcoming and helpful with my returns. Explained everything and packaged my 2 items. Great experience and customer service. read more

Review based on customer service : The manager or older women is such a good employee. I really felt like she cared about her position and the well being of the store. It's rare these days. The store seems like it's in good hands. When I went in there all 3 employees were working and helping the line. So if you need to deal with stuff. I would come here ! read more

I return packages to Amazon a couple times a month and always hope I don't get the older lady with the white hair. She doesn't ever smile or greet you. She just starts barking orders at you and she says the same rehearsed lines every single time. Kindness and conversation goes a long way in the customer service industry and this lady is definitely not about it. She is clearly always stressed and annoyed about her job. The younger lady with the dark brown hair however is very friendly and I always enjoy when I get her. read more

I just experienced the worst customer service here. After reading the reviews, it turns out I am not the only one who has had a run in with the rudest lady ever. She did not give me her name but she older with grey/white hair. As soon as I walked in, not a hello or hi or how is your day. It was we won't take that. Its not packaged. I tried to advise her UPS approved me to bring it without packaging. She gave me horrible mean face and began to tell me that I am wrong and they won't touch it. She then belittled me in front of another employee who just sat there. When I told her she didn't need to be rude she told me I came in with an attitude and she is just giving me what I gave her. At no time was I rude. I am in customer service and always treat people with kindness. Then she stated walking away saying extremely rude things about me. I asked her what she was saying, which I could hear word for word, and she told me I was rude and deserved the attitude. If this is the service this store offers, I will be taking my business elsewhere. The fact other people have complained about the same person on this app and she is still employed is a shame. The service was so bad, I am sitting in the parking lot in front of the store writing this. Do not go here as long as this employee is still here. read more

Manny; at the UPS Store on 2nd Street, is without a doubt one of the BEST Customer Service Reps! He was more than patient with me while returning a heavy metal safe. read more

Wow, what incredibly rude customer service. The older women didn't even say hi or greet me at all, just gave me orders which whatever she wants to get things moving. But then I asked a simple question about my Amazon return and she snapped at me and talked down to me like I was an idiot. I was so shocked, I felt like I was being punked. Even my kids asked me why that lady was so mean. I'll never be back to this location, wtffff read more

My package literally had a ups label printed on it "do not charge customer" since the sender paid the fees. But someone wrote in pen, "$5 pick up fee". They wouldn't let me pick it up without paying even though the employee couldn't articulate why I was buying charged. He just said, "its how they delivered it I guess but it's another $5". Not worth arguing over $5 but it's not right. read more

The UPS Store - DO NOT CHARGE CUSTOMER printed on the ups label since sender paid all fees but someone hand wrote to charge $5 for pick up fee?? - Shipping Centers Near Me - Brentwood, California

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I have been going to this UPS store for the last 5 years. The customer service is always professional, efficient, and friendly. I use UPS as an Amazon drop off most often and my other needs have always been met when needed. read more

Debbie G, the manager, is awesome! Super friendly and efficient. Very happy visiting this location.

The numerous bad customer service reviews seem to be accurate here. Unfortunately. As a best practice I take a picture of any shipment with the label on it for "proof". I never caught the name of the heavy set lady (wearing a mask- lol), so we will just call her Karen. Well Karen wouldn't let me take a photo of the package and label. She defended her position saying I can make a duplicate label. WTAF is wrong with this lady? I can easily have printed 100 of the same label if I wanted to from UPS online. She literally moved the package to the back counter as quickly as possible to prevent me from taking the picture. Outrageous. Management has failed training Karen. read more

This store is very conveniently located, and it's currently undergoing a remodel! I like the changes they are making to the layout, I think it will help. The staff are fast and friendly at this location. There are mail boxes available, as well as notary services, and they work with Amazon returns. The pricing on products is reasonable. This place helps me get what I need in the way of mailing and office type requests. Give them a try! read more

I receive at least 4 shipments a month for pick up because they need to be signed for. Each one takes me at least 2 visits because there is always a "problem". The packages need an ID that I always bring in. The woman with the long dark hair always finds a new reason not to give it to me. The other employees always find it right away. Yesterday, the tracking # was " wrong". I will not go back there, so UPS will have to send it back. Do not use this store! To add: I went back today with the same tracking number. The mistake was the scanner mistake. There are several steps the store employee can take when the tracking number is off. The employee that helped me tried them and I have my package! The snotty woman with the long dark hair told me yesterday there was nothing she could do and walked away! She needs to quit or be fired! Thank you to the girl that helped me! read more

Let me give a big shout out to the ups worker whom I watched help a disabled customer not only return her items, but help her retrieve them from her car and bring out her receipt. You have an amazing worker. Name- Lainey! Customer service at its finest! read more

As luck would have it I was in town again and needed to have an email printed up. As soon as I was inside the store they helped me right away. I am in a situation where I needed to have this taken care of right away and I was so happy to get it done very quickly. Everyone is always so helpful. I will continue to use this store whenever I have the need for their services. Thank you so much. Maureen W. read more

Service was excellent and the people were very helpful and kind. I felt like I got value for my money and would use them again for shipping and notary. read more

alexis the goat she went above and beyond with my pick up. Someone give this lady a raise

Ok I have to just stop for a second and leave a review because this is my absolute favorite UPS store. I've been coming here for 3 years and have not experienced mistakes. They are always so sweet and omg SO so busy! But they take the time to be kind to every customer that walks in. Lines are super long! But they work so hard to be efficient. The customers are what keep the lines long but like I said, they are so kind with every customer. I see terrible reviews here and I'm afraid after my review they'll be even more busy hahaha! But they deserve 5 stars! read more

When returning from Amazon, make sure you have everything because they want to take every penny from you! They charge for EVERY SINGLE ITEM! It's not the workers' faults, it's the owner who's greedy. I'm from San Diego, and the UPS stores there are VERY accommodating! Anyways, I have a brand new baby and forgot to print the return label for his bottles, so I asked if I can send it to their email and have them print it. I ended up spending $5 just to return an AMAZON item. 1. They charge $3.50 to send them an email. 2. To have your email printed, it'll be an additional $0.20. 3. To tape your return box, it'll be another $1. read more

The UPS Store - THEY WANT EVERY PENNY FROM YOU! - Shipping Centers Near Me - Brentwood, California

Have been a customer at this store since back when it was Postal Plus (20+ yrs). Surprised to see recent negative reviews, so thought I would write my own as my experience is very different. I primarily use this store for business mailing, copies, notary and package returns for Amazon/eBay. The staff has always been super friendly to me and my wife, they say Hi when we enter the store and are very accommodating when we call and ask about package deliveries. Granted, the UPS shipping pricing is not cheap (frankly, every carrier seems to be expensive for shipping these days) but they are in line with other local shipping businesses and are still cheaper for sending larger packages than USPS or FedEx. I read a number of reviews that dinged the employees for enforcing company policy -- if your return instructions don't say that UPS will pack and ship it at no charge, then don't complain when they ask to charge you for tape and packing materials! Thanks to Alexis, Brianna, Trinity and the rest of the staff. Appreciate you all! read more

Walked into this store at 11:45. It's 92 outside and almost as hot inside. Poor girl working was sweating. Owner literally runs a sweat shop. Said air doesn't come on until owner comes in. She stated that it's a new policy. I won't support a business that treats its employees with that little regard. UPS should look into the business that they represent. read more

I've been to a few different ups stores in my area and I have to say that I prefer coming into this store simply because if Alexis. She is always so helpful and a joy to be around. She takes pride in what she does and makes sure that you are taken care of. read more

Talk about the worst most rude customer service ever!! Walk if said Hi, absolutely no response back. Like a blank faced. RBF at its best! Then I said Thank you after my Amazon return, the of course NO response... no you're welcome. The long dark strait haired girl (no name tag) did not say 1 word to me. No facial reaction NOTHING like a robot! This was horrible to see that simple manners and kind gestures are too hard for some. Super sad! If you're so miserable maybe a non customer service job is better for you. read more

I wish I can give this location zero starts. This white woman with long hair ( I forgot to ask for her name) was very RUDE and IMPOLITE. I went to this location to drop a document, and they lost it. She did not want to double check if it was there. Very unprofessional. NEVER GO THERE EVER. STAY AWAY FROM PLACE. read more

Went in the worker wasn't the problem he was nice the problem was I waited in the long line when I needed to go to work that day didn't have much time only to be told that I need to go to a different location to get my copies and my papers faxed.. Not the workers fault but still you should tell people if you're waiting in line for this it's out of service before we wait 40 minutes in line only to be told to go down the road a few blocks.. thanks. read more

Zach was extremely helpful in my Amazon return and helped me track down an old shipment to get a tracking number. Saved me $140 on a return! Thanks man! read more

Great place to go if you want to kill time.... in absolutely no hurry with a line out the door. Won't be back and I'm sure they do not care.

What a joke. They carry USPS flat rate boxes but charge their own fees. It's a bait and switch. So what would cost you $15 at the post office costs over $40 here. But you don't get to find that out until you're at the front of the line with a bunch of other frustrated people behind you. You'd think they would warn you as you ask for the USPS box they're clearly advertising on the wall. When I questioned the person at the front, her reason was "they aren't the post office." But clearly, they're using those free boxes to trick people into spending a premium on their shipping. I'll never spend money here again. read more

They are supposed to have a notary but almost every time I go there is no notary available. Also, one time I went into ship a few documents and the representative blatantly told me it would be cheaper to ship at the post office. They are very overpriced. read more

the two girls there working we're not helpful at all they were cold and lifeless, there was an older lady behind me and they would not help her just told her to figure it out. turned away another couple and told them to go to pittsburgh bc "she doesn't speak spanish" when earlier there was a single man and she spoke spanish just fine the worst customer service i've never encountered rude and passive aggressive. Find peace get well soon read more

Came here last week on a weekday at 9:35am and I thought it opens at 8:00am. Arrived at the front door and found out on a sign that it's open at 10:00am. I couldn't wait so had to go back in the afternoon instead. I'm just glad that The UPS Store is located here. I do wish that the people working here would have a welcoming attitude to at least say hello or welcome. Hours Mon-Fri 10:00am-5:00pm Sat 11:00am-4:00pm read more

The UPS Store - Shipping Centers Near Me - Brentwood, California

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Worst place ever. Needed a print out and they wanted to charge over 4 bucks for 2 pieces of paper. Apparently spending 30 seconds on the computer warrants an extra charge. I will never come back, just go to fedex or even the post office for your needs. The lady just threw away the print outs, and she was super rude. Two thumbs down. read more

The manager at this location is extremely rude. I printed the label out for a return, but the return labels were not working so I processed my return again. This time I was able to scan the QR code instead of the return label, but the manager still tried to charge me for the printed return label that I no longer needed. The then ripped up my valid return labels (I had multiple returns) in my face, and told me that if I didn't pay for the unused print, I could not come back. She also told me that if I went into Safeway and broke something I would be forced to pay which is completely false. There is no situation where you were forced to pay for a product you do not use unless you signed some thing first that says that your payment is nonrefundable. This manager has always been extremely rude every time I've seen her, and clearly hates her job. She's never in a good mood, but this experience was ridiculous. I've never been treated like this at Walgreens or FedEx before. read more

The worst customer service. They seem almost bitter every time I have an Amazon package for return. My last trip, the rude worker said I needed to pack two items together to return it. Ok - no problem. I went to grab the tape to purchase and then she rolls her eyes and starts going on about it I tape them together then they are not responsible. It was though she did not want me to do the return. It was super weird. I will never go back to this one. The worker was not helpful and very snarky even though I was willing to purchase whatever items needed to complete my return. read more

I arrived at 3:32 pm and was stopped at the door by someone explaining how she has a lot of boxes behind the counter and needs to clear them out, so since she is the only one, she is going to take a 5 min break. Mind you, it's is 54 degrees outside, pouring rain during the recent storm. I was asked if I have my barcode ready and I noted that I have it in email when she then asked if I can come back. So I went to my car to not stand in the freezing cold and found the email with the bar code. When I returned there were over 3 customers waiting and had to wait an additional 5 minutes. You could see inside and she her and an additional worker moving boxes. But she just noted she was working along she eventually opened the door and apologized for the wait and explained she is the only one at the register and the other girl is working in the back. Which I couldn't understand could have been done in the first place as you still serviced customers. Or at the least, wait in the warm indoors. We all go in and I wait for the other customers to be processed, I am up. She asked if i found the bar code, I showed her. Then here's the kicker, she explains that I need to email it to them and get it printed in b&w so the email fee is $3.50 and the printing $0. Are you dead serious? That's wild first of all! An email fee?? Secondly, you could have explained that 15 min ago when I explained that my bar code is in my email. I decided to leave and go to the UPS store pass my house in Discovery Bay, where this is a free convenient service. Stay clear if you appreciate good service and respect of your time. read more

THE WORST STORE POSSIBLE. THE MANAGER IS INCOMPETENT. She refused me my package after my package was in my maiden name and my id didn't match. I told her I could show her a marriage certificate and she still refused. Called corporate and they apologized and told me they didn't understand why she refused. I ended up getting very mean with the manager because you can't refuse a package when I'm showing you proof but she refused to listen. GET YOUR PACKAGE MOVED TO A DIFFERENT STORE BEFORE DEALING WITH THOSE QUACKS IN THERE!!!! If I could give negative stars I would. Crazy how corporate is having the package delivered tomorrow because of the manager's incompetence. read more

Upon my visit to this establishment, I was greeted soon after getting in line. I required computer usage, copier & mailing a package. Staff members, Alexis & Trinity were professional, courteous & helpful. Both stated if I had issues with the mouse during computer time, they would adjust the time listed, which was appreciated. Upon my inquiring if I had adequate adhesive on my package, Alexis quickly applied a sheet of adhesive right over the label, wonderful. The attention to detail by Alexis & Trinity is so appreciated. This establishment is a high recommend. read more

Did you know UPS is not guaranteeing their deliveries now? They sold me three day delivery. UPS failed to deliver and acknowledged they lost my package for close to a week. When I asked for a refund their manager Laura said she was so sorry and would get me a refund. A week later and nearly daily calls and still no refund. Now UPS is telling their manager, Laura, to inform customers like me they are not guaranteeing deliveries. What????? Talk about a bait and switch!!!! Sell us a service and after it fails tell your customers to pound sand. read more