I recently moved to the area and stopped by this UPS location to ship a package internationally (US Territory) to my family, something I've done through UPS many times in the past without any issues. Unfortunately, my experience was disappointing. An older woman employee wearing a blue shirt, who may have been the manager, told me that they do not ship internationally from this location. The interaction came across as dismissive, rude, and I felt as though my questions and business were treated more like an inconvenience than an opportunity to help a customer. If this location truly does not offer international shipping, I completely understand. However, I believe there is a more courteous and professional way to communicate that information. As a new customer in the area, I left feeling unwelcome and disappointed by the level of customer service I received. I will definitely not be returning at all to this location. I hope this feedback encourages a greater focus on providing friendly, respectful service to everyone who walks through the door. read more

I come here once every other week or so and I'm always pleased with their service. Jacob in particular is great, fast, efficient and always friendly read more

I drop off Amazon packages here and the staff is always professional and polite. The store is in what might be called Sandcreek Crossing near Raleys. There is plenty of parking but you might want to drop off heavy packages at the store front. I used the notary service once which was fine, but I do not know what or if there is a notary availability schedule. I hope this helps someone read more

Easy to park--not far from door... Usually a short wait even when a few peeps ahead in line. Afternoons can be busier though... read more

I had to come in today for my live scan and Deb was amazing, she also did it while training another fantastic associate. It was such an easy process and I was in and out. I also returned an amazon package and the service was quick! read more

Jacob was very helpful and professional. He took his time to explain the price and the difference between ground /standard mail to NY and fast delivery. Lany was also there to assist and answer my questions. Friendly and excellent customer service. read more

Always helpful , upbeat and knowledgeable on shipping and easy return of cable equipment . Lainey was extremely through and all my equipment was returned easily. read more

The notary is sooooooo slow, and conducts and investigation on your paperwork calling people verbose and pretentious. So annoying, don't use this notary unless you have all day. read more

The only place I go to do my Amazon returns or shipping. Safe location and great customer service

Debbie was outstanding and made it simple for my live scan finger printing. I you have a postal need try This UPS store read more

Couldn't print my return label, waited for 5 minutes, all the two women did was talk,never offered any help. Went to postal annex printed it right away and the girl was wonderful! So keep talking you're both annoying. read more

I have been to this store twice at each time the employees are super helpful and very nice. I'm not sure what the negative comments are all about...everyone was more than willing to help me. I have felt with four different employees and they are very nice and knowledgeable. read more

Debbie was absolutely amazing, quick and very thorough with everything, thanks for the amazing service!

I had a Amazon/UPS label on my phone. They weren't about to scan and print. I asked if I could email it to them and I was handed a price list. $3.50 for them to go to the computer and check their mail. Then it was $0.35 cents per page to print the label. Amazon charges $1 to print and USPS mail your label. This UPS Store gets paid for every package they receive to ship with UPS. Today is the last time I will use this store. There are other UPS stores in Oakley, Brentwood, and Antioch. Making a different location choice is EASY! They must be very busy to push business out the door! read more

Just like other reviews - drop off a package at this location and they told me for pre paid label I did not need a return label. Now it doesn't look like my package will arrive anywhere as the tracking number says that package has not been dropped off.. scam happening at this location ! Employees / owner - are not deliverying packages to the carrier trucks ... stay away from this location ! read more

I did a drop off package with a prepaid label. There were 2 women working and helping one customer. No problem, I waited. Then a gal reached out to me and asked what I needed. I handed her the package and said pre paid shipment. She took my package and tossed it into a container (I assumed) and walked away. Stunned, I waited and then asked the other girl for a receipt to which she replied "I didn't need one for a prepaid package". It's now 2 weeks and here I am waiting for a credit from the store and they have yet to receive it. I'm afraid they might have a little scam going on at this location by keeping returns for themselves. I bet they are enjoying my little 170.00 dress! STAY AWAY. This location used to be good. Don't leave any anything of value here. Trust your gut! read more

We strolled in on a Sunday morning with 3 bags full of stuff to send across the country .. nothing boxed yet .. Debbie was working by herself and graciously took control of our chaos . Such a sweetie !! She handled us like a pro !! We let others slide in when someone came it but still were out in about 25 minutes ! We shipped tons of books and wall art as well as camera and other small items . She took time to make sure everything was packed with care ! Debbie was very accommodating and an amazing asset to the store !! Thanks so much Debbie !! read more

I concur with other reviewers. Some rude customer service here, on two occasions for me during Christmas time and another for my son. We now go out of our way to another UPS branch or to Kohls for Amazon returns. Shame because this is closest to us, but I myself can not get out of my mind or forget how they treated me /us and how they made me feel. I hope people don't have to experience the unkindness they share. read more

If you have an expensive package or an Amazon return that is expensive do not use these people. I have a $1100.00 return that I dropped off that never made it out of the store in Brentwood. The manager washed his hands of the ordeal because it is an Amazon drop-off not an actual shipment. Stay away! I believe that the package never left the Sand Creek location and it was stolen from that store. read more

The woman with the long hair goes out of her way to stall and try to find a reason not to get a package from the back.

I had to come on here and rave about Debbie. She made my whole experience with UPS so much better. I went to the Oakley, Main St location for notary, and they turned me away. They said notary stopped at 5pm but I checked the website and the store front door and no sign of notary hours. I was so frustrated. I called the Brentwood Sand creek location and they said notary stopped at 6. As the website states, and I walked in at 540pm, I got greeted with a happy smile, I'm so sorry I didn't get her name. A beautiful young lady who was going to print my travel consent form for me, and called Debbie to start my notary. Debbie was a pleasure to talk with. Made me and my husband laugh, handled everything like a pro and VERY efficient. She even saved us $3 with having a travel consent form ready for us to use. We walked out at 5:50 with our notary in hand. THANK YOU DEBBY and to the young lady who helped us at the front desk! I'll be coming to the sand creek location moving forward. I live in oakley but with that type of service and efficientsy I'll make the trip. The oakley location could learn from this place. read more

This is the 3rd time at the store and always a white blond short hair lady is rude and not professional. for sure this was my last time going to this store. They close at 5PM too that's, early most of the people get out of work at 5PM how I am going to make it to that store? read more

Usually I love this office, my recent visit they had an older lady with gray hair and she is nasty. She doesn't even have to say a word her attitude and actions say it all. It's still on my mind two days later. Other than that the office is a breeze read more

I went in for a fingerprinting service, and Debbie assisted us. She was very kind, knowledgeable, and friendly. Overall, it was a great experience and I highly recommend this facility. read more

I appreciate good service and that adds value to me. Trinity helped me today and was very efficient and responsive to my questions. I am very been ar this location many times over the years and I have appreciate the reliable service I have always attained! Thank you Trinity for you help, it is appreciated!!! read more

We used the UPS store for their (very convenient) notary service. Our notary was very thorough and helpful in making sure we signed our documents properly. Price was very reasonable and much less than a drive to you notary. Definitely recommend. read more

Beware! They charge an exorbitant amount to ship usps and they do so without telling you. It's only after you get the receipt do you see it was charged as "priority" when you asked for regular. They also refuse to return when the error is noticed. Zero customer service. I will never go to this business again. read more

They changed ownership recently. Service with prior ownership was amazing. Good people, felt like a small mom and pop shop. Those people left and now being run by young kids who lose packages. The other day we were called, asking if they had given us a package by mistake. On a separate occasion, we were told a package was never received, when in fact it had been, per UPS. They gave us that same package 3 weeks later. We now have another package that post office says was delivered three days ago, but this location says it has not been and blames the USPS. We are again in limbo. Manager will not take responsibility for anything and says it's our job to review tags received. Do not use them. UPS location on Lone Tree is much better with solid staff. read more

No customer service. I am a frequent customer and when a mistake was made (theirs) they blamed me and would not refund or make it right. The old gray hair lady was nasty, not the least apologetic and blamed me for all of it. Even the owner, Saul laughed and said oh well. Please listen to all these reviews - the one time they bungle your shipment, it will be on YOU. Why take that chance, go somewhere else. read more

This location has been nothing short of awesome. I've been coming here for years and I feel the crew here are more than just workers they make you feel like friends/family. I've never had a problem with shipping or receiving Cindy is great. read more

I've never had a problem here! I've returned and sent many packages from this location, and I have NEVER had a problem. They do charge for the services that they offer. It is a business, and they're reasonable. read more

The staff is incredibly rude. After loosing my package they refused to reimburse me.

Hey, I do not know why I continue to use this UPS store. This is finally the last time we went in to ship a package to be delivered. Next day. There was a check in there that had to be there to cover another large check that was written, they did not ship it in time out of their store to make it next day on time. Package was delivered to them to be shipped out and the receipt says 11 AM on Thursday. It did not show up Friday now they are telling me it will not be delivered until Monday by 7 PM. This is ridiculous. They also charge an absorbent amount of money to ship a package overnight, the same package from my company would have cost $43. They charged $150 and it did not ship overnight as it was supposed to. We got there at 9 AM this morning to see if we could resolve this problem. they said there's nothing they can do now the manager is not in in a situation like this they should have called the manager and got them on the phone immediately. We still do not have our package and the worst part is we are not going to be in the area where it is being delivered on Monday now we have to have it next day air to do another location because we are traveling. It's a simple process UPS store you request overnight you make sure it goes out in time you make delivery overnight read more

I am optimistic guy, but I came to a somber realization that this particular UPS store will never change... for the better. The old woman that works there is just horrid, ignorant, and her I-can't-wait-to-retire attitude is almost farcical... it's true you can teach an old "one" new tricks... read more

Nice people. Short staffed. Refused to do my fingerprints because they were too busy on more than one attempt to come in. How do they choose who's more important. They should not offer the services if they can't fulfill it. They are listed by the state of California as a place to do my Livescan. Take em off the list! Ridiculous. read more

Well here's my encounter with the rude lady with the southern accent! I went to drop off a package. I waited in line to watch her be rude to the two people in front of me. I extra polite in saying hello & letting her know I was just shipping a return & asking for a clear cover for the shipping label & tape. Here's how that conversation went down: Rude Employee: "We charge $1 for tape." Me: "What? Are you kidding me?" Rude Employee: "No." Me: " Uh, thanks, but I'll go somewhere else." *As I was walking out* Rude Employee: "We all charge. It's the company policy. We're all under the same management." Me: "I've never been charged in any location." Rude Employee: "Well I'm going to call them & tell them they need to charge." (Like she knew which locations I've been to) Me: "You better call them all, cause no one else is charging for tape." Yeahhhh. With all these reviews, how is she still employed there?? read more

Do not print your things here! I called before coming to confirm their process of printing. I was not told on the phone when I called the hour prior that I would have to wait 24 hours to print 2 pages or 15 mins to wait print (remember that part). I was greeted by a rude woman who said that she had 24 hours to print my document. I politely told her that I have used this service at other UPS stores and they print on demand on the spot. She then changed her response to a curt-- "Your going to have to wait 15mins. I haven't printed it yet". I then was told to wait outside the line for them to help other customers. When I was FINALLY helped she printed my documents WRONG and instead of apologizing was additionally rude while reprinting the documents. If you enjoy being treated rudely--this is your place. read more

I have used this UPS store 3 times. Each time there is an older woman working there that has no idea what she is doing. 2 out of the 3 times I have used this place my packages were never sent. It was a nightmare trying to get the proof that I had sent the package. I unfortunately had to use this UPS store again today. 3 other customers before me walked out of the store cussing because she had no clue what she was doing. I hope that my packages don't get screwed up again. The manager of the store really needs to take a look at this employee and figure out if it's worth keeping her if their rating sucks and customers are unhappy. read more

The staff were nice to me and very cordial with customers, so I did not experience any of the rudeness other folks are mentioning here. In fact, it was a busy day and the clerk who helped me repeatedly apologized about the wait. However, I do agree with the comments that the store nickel and dimes you for everything. I needed to get some documents printed and so I emailed them to the store. They pulled the documents up on the public computer in the store, then charged me for computer usage! It was a substantial cost too: $3.50 for the 5 minutes it took to get them off Gmail. I was happy to pay for the print outs and copies, but the computer usage piece is super shady (read: a scam) when I'm not actually doing anything on the computer and there was no other way to get them the documents I needed to print. The sad thing too is that I KNOW they are making a lot of money from all those Amazon returns, so it's not like they have a reason to be adding charges to customers. I'll be using a different service in future. read more

Are you tired of being in a good mood? If so, go there to get something notarized, they'll wipe that silly smile off your face quick! They should be called The OOPS Store... Why can't I vote zero? They're close to my house so I've been using them to notarized documents for a while... but frankly, enough is enough. The dreadful lady doing the notary work is very hard to work with, doesn't listen to directions, can't seem to ever do a job without complaining or having to see more documents etc... today I just had to walk out. I've been to other places and I've never encountered such nonsense. She's grumpy and rude, a complete waste of time. Last time she wanted to add her own piece of paper for California... instead of the one provided by the people requesting the notarized document... Save your time and money, go to the postal annex or any other place... damn... go to the homeless shelter, you may have better luck getting stuff notarized there. read more