Small shop but they get it done. I've been there a few times since covid and they've always been super friendly and patient. Shoutout to the employee Tianna for helping me out today with my purchase. That was going above and beyond. read more

Keyana went above and beyond my expectations she gave outstanding service and provided me with the upmost detailed information upon returning my merchandise . She was definitely the best bet glad I went to this location. I will refer others read more

Thorough, kind, and helpful! Even though there was a bit of a long line, both employees working were very friendly and fast - they made me feel respected as a customer, and we're knowledgeable and kind, unlike the USPS on Fulton definitely, where the man at the left counter is slow as molasses and treats customers like idiots. read more

Thank goodness this place is open on Sundays! It saved my week, given that I was able to get a UPS package dropped and scanned on a weekend. The Filipina lady who manages the place (possibly the owner) was very friendly and efficient. I was so grateful to get my stuff done! They seemed very on top of it. Now I just pray my package arrives safely and I'm a happy camper! read more

This ups store was a bad experience the site advertises it notarizes all documents but when you go the owner Regina decides which she will or will not, so be prepared. Probably best to call and be sure so you do not Waste your time. Very small space and not too well kept but if u just squeezing in to send a package then it serves its purpose . read more

What this store may lack in size it certainly makes up for it in effort. This neighborhood's official UPS store IS small. There's no getting around that. Approx 5 x 10 max in the customer area. What this means is long lines going out the door and down the block 24/7, a reflection of how badly this up and coming neighborhood needs additional shipping outlets BUT also how good this particular UPS store is. It's much less mom and pop than you may have come to expect from other locations -- because frankly they're just too busy to small-talk. But that's a good thing. They recognize that they have a job to do and they do it. The staff is friendly enough, attentive to your needs, good communicators, and they work fast. The prices are ... well, they're New York prices. There's no "bargain deals" here. But chances are you're not expecting that if you live here one assumes. As an aside this place did an awesome job during the Covid lockdown. They really stepped up. Kudos for that. read more

Such a refreshing change from the post office near my house. Excellent customer service , extremely friendly and quick . No line also and it was nice and warm inside. Such a pleasant experience . Thank you UPS read more

The UPS Store - Shipping Centers Near Me - Brooklyn, New York

Customer service is absolutely terrible!!! I use UPS all the time and to say this establishment is unprofessional is a complete understatement!!! Stay away! read more

I cannot say enough what rock stars these folks are! On a really hot day, with a store full of people, my label would not scan to send a return. They patiently helped to solve the problem that originated with the product vendor. They spoke to them on the phone and printed the new labels. They treated me with respect and kindness even though I was taking up a lot of time on a busy day! They had me laughing and out of there in no time! Thank you, UPS Store on Bergan and Nostrand! You guys saved the day!! read more

My rating is based on passport photo. I do go here to drop Amazon packages which is convenient for me because I live pretty close to this location, there's always a line to drop packages (but in my experience UPS store locations ALWAYS HAVE A LINE TO DROP/MAIL PACKAGES no matter location). The mail/package is pretty average to any UPS store I think. Although it always looks chaotic in the location. I had to get a passport photo - so I went to this location. They do not have any special set up for doing photos! It was a basic white background and someone holding a small cannon point and shoot camera. Not an impressive camera at all. My photos was OKAY - just okay...but the lady was trying to make me take my small nose ring out and take off my earrings - saying she didn't want them to be held accountable for a photo rejection. I refused to do that, bc the State Dept Website clearly states: You can wear jewelry and keep on your facial piercings as long as they do not hide your face. I was wearing very modest basic earrings and my nose piercing is 1) always on so it's what I always look like and 2) it's not a huge piece of jewelry covering my face!! I was annoyed by the person's insistence that I take it all off - she even cited a line about "POST 911". Its not my first passport - with nose piercing on and the state department clearly has a statement on it! Anyway...I actually ended up taking my earring off to just get her to stop. The photo they took ITSELF is - in my opinion what may get it rejected...when I got the print, i was off center, and the resolution WAS NOT great. I would have been better off taking my own photo behind a white wall with an iPhone and printing it at home OR just getting it done at the post office - which is where I went right after to mail my passport & renewal application. I paid $11 for the photo at UPS. You can save yourself money by taking the photos yourself and using the state department photo tool - then send the digital print to a kinkos/walgreens/staples to print. read more

I was denied a pre-paid shipping label because of liability to the store, which is the most odd thing I've ever heard from an establishment specializing in shipping. Rather than finding out how to provide a service, they claim they don't provide the service. read more

Regina and her staff are the best! Always kind and considerate. After two years and 100s of packages later, there were only 2 minor mix ups with my stuff, which were resolved quickly. I always got in and out fast. Parking is a bit challenging but with the speed of the service I was able to double park and run in. I recommend using them for their PO Box service especially. Beats having to track down the package slips that are left in your lobby. read more

I have been patronizing this business for years. I always find them to be friendly, courteous and helpful, even at their busiest. Yes the location is small and sometimes there is a line, but that does not take anything away from the quality of their service. read more

Absolute sweethearts that work there! Got me in and out, with a big smile and some laughs too.

These guys were polite and very helpful... I've used them before and they've impeccable... Side note I walked out of the store... As I'm walking home I discovered I left my charging case at the UPS store.. Walked back and they held it for me behind the counter.. Very grateful to the staff. read more

If I can complain on Yelp, I can give credit where credit is due! This place is phenomenal! I needed to get something Notarized and the gentleman was excellent in taking care of everybody's needs and not making anyone feel that they are being overlooked! I recommend this place 100% read more

Shop owner Regina is lovely! She keeps her cool under pressure, is helpful and reliable. Very professional with a cheerful spirit!

Amazing service from Dwayne. There's no ups locations around so I came here for get some packages taped up and shipped and he was super super helpful and even saved me a few bucks! Come to this location for your shipping needs read more

Came here to ship a return package and needed to print the label and return slip because I don't have access to a printer. Printing is pretty pricey ($2.60!! For one sheet!!, which is why I deducted a star), but the Filipina woman who was helping me was so lovely, patient and helpful. She helped me when I had a printing snafu because the store that I was returning the product provided a very not user-friendly return process. 4 stars for her customer service alone. read more

The best UPS store ever. Sounds strange, I know. But true. Always easy. Cheap receipts for USPS drop off. Owner is friendly and always there. Never had a package not make it to its destination read more

Excellent staff at this location. A very friendly vibe and you can tell they take pride in their work. Astonishingly, mail can be stress free! read more

Had an issue with something I shipped from here and they went out of their way to make it right. They clearly care about their customers.

Came in second in line, ready with my UPS code for free shipping and my sealed package. Guy said they didn't have a scanner for UPS bar codes and made me and everyone wait while he tried to log in to their computer to print it. He didn't have the store password so he called their sleeping coworker and she went through like 5 wrong passwords. He let me use my email and I printed it, now out of the line and without any help. After a short bit, the other guy helped me and scanned it with a scanner, saying the other guy just didn't "see it." How wasn't I hired for a UPS store back home when I needed the job? read more

this is the best ups store. it sounds weird to have a strong opinion of or gush about a ups store, but this one right here is it. it can get busy and you may have to wait a couple minutes, but it's smooth sailing in and out. the employees and the owner are super nice, professional, and fast. seems like the staff are younger kids and they are really good at their jobs. definitely a neighborhood vibe. read more

An employee named, I think, Brooks went truly above and beyond to find my package. It was 5 days overdue and contained equipment I needed to start remote teaching that day. While the packages weren't sorted yet - and the store is clearly under a lot of extra pressure during covid - this employee looked at literally every package in the store, for 20+ minutes, to find mine. I am so incredibly grateful! read more

Mixed feelings about this establishment. Overall the staff is friendly and great location. However I spent over an hour getting a passport photo because they couldn't get the right size/dimensions. Then when I mailed in my passport application, the photo was rejected... would not recommend getting your passport photo here. read more

Terrible customer service. Often a line and the place is very small and crowded. They have long hours and are open on Sundays, which is a plus if you're in a jam. But after hearing them yelling at a customer on the phone yesterday and claiming they didn't have a package that was listed as delivered for another customer, I'm gonna avoid the hassle. If you're in need of a mailing/print/packing store in the area, I'd recommend Lincoln Post at 463 Lincoln Pl., which is where I should have gone instead of my last poor experience here. read more

Such a terrible experience. The workers here are helpful and competent, but the owner was an incredibly rude and horrible woman who yelled at us for being upset about getting charged twice as much as expected. We went in to ship a mirror and were given a price quote (after the mirror was weighed and measured AND the shipping box was selected, weighed, and measured). After an hour waiting for the mirror to be packed we were told it would cost twice as much as the original quote PLUS the cost of packaging. A complete rip off. The owner argued, saying that we (the customers) should have known that the original quote was just that - a quote - and that we should have expected the price to change. No one indicated to us that the original quote would be so far off the mark. The owner blamed it on the package dimensions changing due to all the bubble wrap that she chose to use. Do not waste your time getting scammed by this woman. I chose UPS because I thought of it as a business with better customer service than USPS but that was not the case - and that's saying something Never returning to this business again. Incredibly frustrated with this experience, especially the owner. Terrible service. read more

So good to have a UPS store in the neighborhood, it feels like family when you walk inside, I've always had fast and friendly service here. Highly recommend! read more

They charge the long distance rate to fax to any number without a (718) area code. That's right, you will pay extra to send a fax to Manhattan. They also charge a $1 packing fee to put a piece of tape on your box. read more

The worst experience I've ever had, in any type of store. They lost a package that was overnighted for an extra fee, and it was my fault. The owner is incredibly shady, rude, and yells at customers. She kept telling me god was watching and she knew she was doing the right thing. I spent hours in there to no avail not go to this ups store. Do not support this owner. read more

I came here for passport photos and notary service. The service was extremely friendly and fast, even though there were a couple customers ahead of me. I will never go to the nearby post office again!! read more

You can tell Regina has her customers in mind! She gave me a call when my package was ready to be picked up (it was rerouted after they attempted delivery when I wasn't home) - and remembered my name when I came 2 days later to pick it up! So friendly - and a convenient location. Thanks! read more

Easy to quickly get some printing done for a good price! Convenient and not too out of the way.

Above and beyond customer service!! Super helpful and friendly staff. Had an employee run a block to catch me to bring a roll of tape I had purchased but forgotten! read more

These guys are the best. Super helpful, nice and patient. Also they're a Notary Public who knew!

I had a pleasant experience here using their notary and passport photo services. Prices are reasonable.

Terrible shipping experience. It's been a months long ordeal and I have yet to receive my returned package due to a clerical error THEY made. read more

Clean, friendly, helpful and always courteous!! A great addition to the neighborhood. I have been using their services ever since I learned of their existence. read more

A gift to the neighborhood. Regina and her team are responsible and responsive -- trustworthy all around.