****WARNING****Updated post: Just learned that once you get your mail forwarded to a business owned PO Box like The UPS Store, you CANNOT ever forward your address to another address. You have to contact every single vendor, and everyone who ever had your address and have them manually update it. You can't go through the USPS system. WOW! The staff at this location should disclose this important information to new customers so they are aware of this before they open a PO Box account. This is causing major time loss and a hardship since I used the account for both business and personal. I have been a customer using a mailbox for my personal and business for almost 8 years. I was late a couple of weeks on the payment because I was out of town, and was dealing with a loss in my family, and I didn't think they took payments over the phone. I have always paid by check. When I went in to make my payment and collect my mail, I was confronted by a very rude and unprofessional store clerk who yelled across the room in front of a store full of customers that they had closed my box and sent all my mail back "return to sender" because my payment was late. I was shocked and appalled. She didn't even offer the option of taking my payment and re-opening the box with a late fee. After being a client for almost 8 years I was absolutely mortified to not only be treated that way, and humiliated, but to learn they closed the box and sent my mail back after only being a few weeks late. Who does that? Really? Why wouldn't you just charge a late fee? Also, I had asked many times in the past if they could keep my credit card on file to handle renewal payments, since I travel a lot, but it wasn't an option. It sounds like they have recently changed this payment policy after talking to the manager today, which would prevent future late payments. However, this is now after the fact, and I would NEVER do business at that location again based on how poorly the staff handled the situation. Really bad people skills, rude, unprofessional and lacked any thoughtfulness to a sensitive matter. read more

I cannot say enough good things about my experience at this UPS Store, thanks entirely to Cathi! From the moment I walked in, she greeted me with a warm smile and immediately made the process so easy. She's not only friendly and professional, but she goes above and beyond to make sure you understand your options. Cathi gave me excellent advice on the best way to package and ship my items, saving me both money and headaches. It's rare these days to find someone who takes that much pride in their work, but she truly cares about helping people. Her helpfulness and positive attitude turned what could've been a stressful errand into a pleasant experience. Yes, the UPS Store has great services, but Cathi is the real reason I'll keep coming back and recommend this location to others. She is a shining example of customer service done right! read more

I don't think I've ever received such fantastic customer service job,the way this UPS store has provided. Maria in particular was an absolute joy and pleasure to be assisted by. Everyone welcomed me with a smile and quick to assist me. There is definitely something to say about an organization that runs the way this particular one does. Clearly, they put such importance in how they treat their customers ,and that's a bit surprising for a shipping store. So I will definitely be returning to this location for my shipping needs. Thank you for your amazing service. read more

Without hesitation, I give this store a 5 stars. I had to ship lots of random stuff, to different places out of state. They not only helped me get my stuff packaged up but recommended the appropriate insurance and kept everything organized. The ladies were friendly, patient, and helpful. I will definitely return to this location for all my shipping needs. Oh and not only do they ship but also do notaries . This is the one stop shop for sure read more

Excellent Service at The UPS Store! I had a great experience at The UPS Store. The staff was friendly, efficient, and went above and beyond to help me with my shipping needs. Everything was handled quickly and professionally, and they made the process stress-free. The store was clean, organized, and well-managed. I truly appreciate their outstanding customer service -- I'll definitely be coming back for all my shipping and printing needs! read more

This UPS is clean and practicing social distancing well during these times. I went today to fax a very important document to another state that wouldn't make it in time via mail. The line was very busy and it wouldn't go through at first, but the woman who helped me was super helpful and kept trying until it did! Everything got taken care of and I felt great leaving. Will definitely be coming here in the future for services and help. read more

This UPS store is great! I came in the middle of the day and it was kind of busy. Each person was helping a customer so I waited patiently for my turn. What I appreciate the most was though it was busy, right when we walk in the door we are welcomed in and told they would be right with us. Little acknowledgement like that can make a big difference. When it finally came to my turn it was quick and efficient. Will definitely be back! read more

I love this store. The entire crew has this whole cool vibe going on in there. I find myself singing and grooving to whatever jam they have playing in the background. All the employees there are super friendly, quick, knowledgeable and truly try to get you in and out with great success. Love this store. It's the only one I'll go to. Super friendly and most important of all COMPETENT crew. Eager to work and help you out. read more

I have been in the store several times for returning items to Amazon, and most recently for returning cable equipment to AT&T. The people working there are always knowledgable and very helpful. They knew exactly what to do, answered all our questions, was very pleasant, and had great customer service skills. I don't get why all these bad reviews when they are just great!! read more

I want to commend Keenen for going above and beyond in helping me return a large area rug. He came to my car and carried it into the store, and then proceeded to wrap and tape plastic all around to secure the rug for shipping. He was a very nice person and happy to help all around. I always recommend this UPS store because everyone is very helpful. Thanks, Bev read more

This UPS store is always busy and I went in with about 8 individual amazon returns all with digital receipts. Staff were super patient with me and kept me laughing as they printed ALL of my return labels. I didnt know what I was doing and expected to be there for a while but Taliee (i think that's right) was great and super fast too! Thank you thank you UPS!! read more

If you need anything shipped or processed quickly, ask for Maria. I was dealing with a stressful, strict-deadline legal mailing today, and she handled the entire process with total professionalism. She made sure my documents were processed, sealed, and out the door exactly the way they needed to be. Five-star service all the way around. Thank you, Maria! read more

The UPS Store in Cameron Park is a treasure in the community. Maria and her team go out of their way to make sure we all get the help we need. My husband and I go in there for different things often and they never fail to amaze us. Every interaction we have had with any of them has been kindness and consideration. We don't go anywhere else! read more

What a kind woman I was blessed to have help me today. I didn't know how to return a few items for amazon & Maria walked me thru it step by step on my phone and for my packages sent!!. It was so kind & fast. I truly appreciate real customer service. Maria, thank you truly !!!!! read more

I was pleasantly surprised to be greeted as soon as I walked in, something that doesn't happen often these days. The ladies at the counter were super helpful and made the whole process quick and easy. I was in and out in under 15 minutes. I'll definitely be coming back! read more

I came into the UPS in Cameron Park today to get some shipping supplies and Sara was so helpful and efficient. Even though it was pretty busy she helped me and everyone else in a timely manner. I will definitely be coming back thanks to her and the amazing team there! read more

Quick ,fast and reliable! That's what I call this UPS. This place is awesome! From expedited service to wonderful customer service experience, they definitely know how to get you in and out. This UPS is truly a model of how other UPS should be! Good job girls! read more

The UPS store is great. I've had to do a lot of mailing, I've needed plenty of paper copies, and I've needed official documents laminated and a store associate Eden Biddle has without-a-doubt been a huge help and time-saver. Give her a tip if you ever stop by! read more

According to your driver, they are above the law and allowed to trespass on and restrict access to property right owners. Please inform them that that is not true. The next time this happens I will block him in and it will be their last delivery of the day. read more