This place is on its last gasps. Most of the time there are more workers than customers and yet, despite this, several workers will be standing around doing nothing or chatting with each other while the 2nd out of a whopping three customers waits in line behind someone doing some sort of weird transaction at the checkout that takes 10 minutes. Even with minimal business you still can't get timely service. It's impressively bad in a way. read more

The men that work here must really hate their jobs. I came in to do a simple Amazon return and was not acknowledged by anyone verbally although they saw me standing in line. Blake came over to process my return with not as much as a """hello, here you go, thank you. " Nothing! Mentioned it to someone running register with an earpiece as I walked out, and he also stayed silent. read more

Staples in Folsom is the same as all the remaining Staples stores in the Sacramento area. You can tell they're the things of the past as soon as you walk into the store! They still have lots of office supplies and some office furniture. The price seems a little higher than what I can find online. But they're a local store. I can get it right away. The high-tech section has way fewer items compared to many years ago when their customers bought computers, printers, and other accessories from the office supply stores. They still have a few items in the store. But way less and no salesperson at the section anymore! read more

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During this pandemic, I have found myself shopping here for home office supplies. All the staff here that I have spoken to have been helpful and engaging. I buy my ink pen refills here. The prices are on par to the big "A" online retailer. Also a few months back, I bought an office chair. I was able to go into the store and sit and test the chairs. I found one that was just right. Better yet it was 40% off and I had a $10 off coupon. The cashier offered to load the box into my car. He was not angling for a tip, just part of the customer service. I appreciated that. You can also have them assemble it for you for a fee of $60. Tip: In the far back wall of the store is a clearance section. It's a hit or miss to find a deal. But occasionally I score some bargains such as $1 two pocket portfolio folder and $2 1.5 inch D ring hardcover binder. Every time I drop in, I take the extra steps to mosey on over to check it out. read more

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Workers here are more responsive and helpful. Definitely knowledgeable unlike nextdoor, bestbuy bunch of idiots. I do come here for school and office supplies. they do sell some electronics here. but it's a hit and miss and you have to keep tabs. What's nice about the staff here and they still do assist you in carrying your big/bulky items to your car. So that's best for people that are alone read more

Staples - Gaming Chair - Printing Services Near Me - Folsom, California

Worst customer service of any staples I've ever been to. The red-headed man who typically works the copy & print center is lazy, rude, and clearly apathetic to both the quality of his work and customer service. He will ignore customers for lengthy periods (15-20 minutes) then act like you're an imposition if you kindly ask for assistance. I won't be returning to this location. It's worth the drive to Roseville to not wait 30 minutes for poor service. read more

It's awesome customer service like we got today that makes certain locations stand out. Jeffrey was AMAZING in the printing department. I'm getting married in 3 days and needed to print our seating charts, and Jeffrey was great at every step. He was patient and kind when showing me the paper options, he explained exactly what I needed to do to get the file to him, and he got our project done super quickly! Just a genuine guy who really wanted to help make it perfect for us. Highly recommend! read more

It's always quiet and nearly empty whenever I go into this store. I went to get packing equipment for my online store and they had what I needed and it was nice to see what else they had. I could see that they ran out of some medium padded envelope mailers so that was a bummer. Their clearance section was pretty good. I got a lot of nice items for a good price compared to their original price. I had to remind the cashier on two items that rang up incorrectly on the register and she was nice about it and changed it. They had a ton of school supplies and backpacks for sale here. I'll be coming back here for special printer paper and stationary/cards. They had more stuff than I remember but for any office supplies definitely come here first to save a trip. read more

I ordered a few boxes of envelopes for $3 a pop online for pick-up this morning. 8 hours later and it still was not ready for pick up. I had already been charged. I was told I couldn't have my envelopes and had to call the support line. I reached a line that said they were closed and to call back later. I have a confirmation number and a debit on my card and a printed confirmation sheet and there's still "nothing" they can do. Now I find I can't even cancel the order online. The boxes were $5 each in-store so I guess I know WHY they do this. Don't give your money to these scam artists. read more

I'm in here all the time and the manager and service is always great. We use the printing service often and they are always eager to help. I just got a adjustable desk riser. Love it so far. So tired of sitting all the time. read more

Staples - Desk riser - Printing Services Near Me - Folsom, California

I needed help reducing and printing copies at the copy center. The young lady told me the store closed at 6:00 and she didn't have a cash draw, she told me I would have to come back the following day. According to the store clock it was 5:40. Staples post the copy centers hours if different from store hours. read more

A year ago I bought it Epson printer with a replacement warranty, today my printer stopped working and I brought it back to Staples because I had the replacement warranty. The manager of the store told me this is not a replacement warranty and I have to call the one 800 number for a refund and Emma it will take some times before even they send me a refund for me to come back to store and replace it. Please save your money for replacement warranty and don't waste it. I highly recommend to buy the electronic from the electronics store now from Staples since they're not honoring their warranty that they're selling. read more

I went into this Staples to do some teacher back to school shopping. I loved how everything that is on sale and on the weekly deals was easily to find in the large bins. I found exactly what I was looking for and I had my hands full. A very nice, young worker, Spencer walked over to me and brought me a cart. I didn't even ask for help, but he was readily available to help. This was greatly appreciated. In addition to this, the store was quiet, clean, and the service was quick. I can always count on Staples for my back to school needs. Thank you Folsom Staples! read more

Fax service machine quality is good. Fax service value is egregious: $8.40 to send 4 pages.

This review is for Katy who was an exceptional associate who helped me locate items while I was fulfilling an order for a customer. She was so sweet and checking on me throughout the store. Thank you so much Katy! read more

So, I'm a teacher and when I needed a new pencil sharpener, in November, I stopped on in. I picked up the most industrial one I could find and added the warranty because... kids. Now it's May and my pencil sharpener died. I headed back into the store for a replacement. Blake and his team did everything in their power to make sure I did not leave without a replacement. They were very helpful and attentive. Thank you so much! A+ work going on there! read more

Jeffrey was incredibly helpful, knowledgeable & professional in helping me with an exchange. In the midst of being bombarded by other employees & customers, he remained professional, patient & calm, & confidently treated everyone with respect. Great customer service! read more

Hats off for wonderful customer service by employee Dante. Went in to look at a new office chair. From there it was smooth sailing with the help of a VERY professional gentleman, Dante. Because of Dante I bought an extended warranty; something I never do. Dante helped me register the warranty & chair & loaded the boxed chair into my car. A great experience! Other retailers should have employees such as Dante! read more

Best place for passport photo in Folsom CA 95630. I went to Walgreen at 1100 Riley St. for passport this morning and got really low quality photo. In the afternoon I went to the Staple at 2435 Iron Point Rd, Folsom for a trial and was glad to get a much better one. Plus the price was even better. Thank you! read more

Great customer service from all employees. I love this store. Xavier went beyond expectations to help me. Great reward system also

Went over to buy a new whiteboard and markers today, and feel compelled to give a shout-out to Shawna for outstanding service. First I called two times with questions and she was so helpful and offered to do the touch-less service. I had problems ordering online so decided to come in person to get it. First, a young man directed me to the whiteboards and I found only the lesser quality and not the size I needed. Since he said this was all they had, I had no other choice but to buy it. Then I ran into Shawna on my way to the checkout who I spoke with on the phone. I told her that guy said that was all they had. She did a quick search and discovered exactly the high-quality magnetic large board that I wanted. She also recommended the True Red markers, which I also bought. The board was more expensive than the one I found online. She said they give price-matching. I ended up getting a discount of like 20% which made me very happy. I ended up spending a hundred more than I intended, but I left the store very impressed with the service and the quality received. Shawna is a true leader. I hope she sees this, that young lady is a great asset to Staples. I know she'll go far in management. The board is nicely mounted on the wall and now I can get some work done, thank you Shawna, you're awesome!!! read more

Clean store, friendly customer service, adequate parking. Found what I was looking for and people working there were happy to help! Would go here again for any office supply needs! Thanks Staples! read more

My main source of office supplies. I love the Staple's Reward Card program--provides cash back rewards on almost every item and bonuses on purchases of paper by the case and for ink cartridge recycling. Better selection than Office Depot (sorry Tony). read more

Staples - Printing Services Near Me - Folsom, California

I am pretty disappointed in the customer service provided in the printing department. I had two orders totalling about $70 and they had a promo to save $10 if you spend over $50. Well I did that in two different transactions in less than 24 hours. I asked the rep if she could honor the coupon because I was just in there and getting the exact same thing printed again. She didnt bother asking a supervisor, just flat out refused. She said next time you can use another coupon. This is terrible customer service and I will be taking my printing needs elsewhere in the future. read more

I went to Staples yesterday to purchase a large amount of packing boxes. Since I have such a small car, I asked Robert if he could tie the boxes so they would fit in my car. In stead he taped the boxes in bundles, & carried them out to my car. What a big help, Robert was so gracious & courteous. That was the BEST HELP that I have ever received at Staples, & I highly recommend shopping there. They also have great package service, which I always us. Much faster than the post office. THANK YOU ROBERT!!!!! read more

On the past the print center has been incredibly helpful. The new staff, or at least todays staff is more inclined with brushing you off rather then helping. Extremely disappointed in today's experience when they have been so great in the past. I truly wish I could leave less stars. read more

I can not say enough nice things about Everette and Ben, my Knights in shining armor, and all the wonderful people who work at this Staples. I was in a crisis today needing to download some video off of my phone onto a flash drive, which at 66, and not being tech savvy at all, put me into a panic! I called them and they told me to bring in my laptop and they would guide me! I arrived and Ben greeted me with smile and literally walked me through what I needed, then the Angel Everette stepped in and literally downloaded everything for me, as he noticed I was a fish out of water, and made sure I bought the correct flash drives! These two young men treated me with such respect and kindness and were so smart and went way beyond anything I ever would have expected to help me. There are no words for how grateful I am to Everette and Ben! read more

This review relates to the Print Center of Staples. If you are looking for professional quality, do not go to Staples. I had "premium" business cards printed (glossy/matte). They were flimsy. The consistency of ink was poor. They were not cut consistently. My cards had a blue strip on the bottom that contained text. Many cards were cut on the descending "g" and "y" letter, which meant blue was shown on top of other cards. The staff made excuses but reluctantly agreed to a reprint. Picked up the reprint order 1.5 weeks later. They were not ready & had to wait.. Then, they reduced the image by 95%, saying this was the only way to get all the information to show. FYI that I've used a similar template on VistaPrint.com and GotPrint.com and received outstanding quality printing. Unfortunately, the staff was not super friendly or helpful. Instead of finding solutions, they made excuses. But they did refund my money. I wanted to support a local establishment. I'm back to ordering print online. Price was inexpensive. You get what you pay for. read more

Worst experience for returns ..I can't believe this is a chain store. No proper protocol and procedures. LEARNT MY LEASON. GO TO BEST BUY ITS RIGHT NEXT DOOR read more

Jonathon is such an awesome employee! I found a much better price online and he patiently went through a return/new transaction for me! He is the type of employee that all companies SHOULD have. read more

I don't get it? This Staples is sandwiched between Best Buy and REI. When you walk into either BB or REI, like it or not, there is a good vibe of offerings and up to date decor. When I pop into this Staples, I get that "Kmart" in Podunk" town feel. Sterile walls, empty warehouse, generic floor and unremarkable experience. My last 3 trips I have walked out never finding "it" among isle after isle of dollar store inventory. I have come to the sad realization that if Target or Walmart can't fill my needs, then on-line I will go. My days of going into Staples has gone the path of the 'horse and buggy' good luck to all our Amish friends! read more

Service team was helpful and very friendly...that means a lot. They were able to take care of my needs for going there.

They can't scan a picture and email it to you because of "legal issues"? Really? But they can sell you a $10 CD and burn it to that? Really? Wow. On a positive note, I have to say that Sam in the print center has always gone above and beyond in providing excellent customer service. Hayden does a great job too. As for the others associates, I can't say I've been too impressed. read more

Just came to staples for printing. After loads and loads of working with their fabulous staff in the printing department I was informed that they now have a 30% premium for "while you wait printing". I have a corporate discount but this charge still makes it less expensive to go to their competitors. Not a customer waiting. I guess they don't need the business. read more

Horrible customer service. A no care attitude. I suggest shopping at Office Depot for all of your needs. They don't care about your business at Staples. Untrained clerks and untrained so called managers. When will they learn we appreciate good customer service not to mention feeling like we r appreciated as customers. Children pretending to be adults and obviously Having no training. read more

***UPDATE*** New record... Only took 2 minutes for the review to get worse. After waiting 25 minutes for return, I was sent to the checkout line to make the return. Now I'm at the back of the line that I was watching the whole time! Not only that, but the employee I finally made it to was rude..just her personality, and she also asked me to carry the box I returned... Luckily someone else was walking by, so they did it for me. THEN, she told me I was using the credit card wrong..that I chose "debit" for my return and "credit" was used over the phone. Sorry I'm magically supposed to know what the customer service rep. used when I placed my order. Jeeze Staples. Get your crap together! CARSON C. EL DORADO HILLS, CA They have a pretty decent selection & the employees are awesome, except... Every time I come here, the lines are outrageously long & the wait for associate help is horrendous. I understand school just started, and there's more people than usual, but come on... have more than 1-2 people checking people out. I came in for a simple return & I've been waiting for over 25 minutes, watching the line of people waiting to buy things keep getting longer... Ridiculous. They have to re-organize the employee roles to make it more efficient for everyone. read more

I bought a printer that was very problematic (eating paper, bad menu design, etc.). It was under the 14 day return policy and I had no problem returning it. I think they understand that some printers are lemons and gave me no friction when I asked for a full refund. I plan to buy another printer from then when I get over my PTSD from trying to get the purchased printer to work (I was a virgin printer owner). read more

Have always had excellent service at Copy Center. Staff is outstanding. Very knowledgable and customer oriented.

ok so basically i just got back from staples and i had to get my freaking back-to-back almost thirty page econ project binded (PS HI MR WALL IF YOURE READING THIS GIVE ME EXTRA CREDIT BECAUSE IM FUELING THE ECONOMY WITH MY REVIEW) and the lady there got it done in literally two minutes and i wasnt in a hurry but if i was that would be the good place to go. i got like this shiny clear cover and black thick paper backing thing. i am really happy. i heard stories about kinko's and hows they treat young people like ruffians because we dont run businesses, but little do they know, i have a yelp account. at staples, all my papers were aligned and pretty. and it was only $4.30 which is good cause i gotta ball on a budget. so thank you lady in the printing department who binded my massive stock project. xoxo read more

Took laptop in for repair.. Charged a lot. Nothing was fixed. In fact they made it worse. Had to take elsewhere to find out that now my motherboard is shot read more