Like many other reviewers, I have to comment on how rude one of the employees is. It's shocking. All of them are perfectly nice except for one. I come in here for something every month or so, and each time he's just rude AF despite the fact that I'm friendly. It makes me dread coming in. read more

Dropped off some packages today. They took care of them, but the employee was very rude. I was friendly to the employee by saying please and thank you and said I hoped he had a good day. The employee refused to say anything in return or give eye contact at all. Acted like he couldn't be bothered to interact with the customer at all. read more

Terrible experience. The staff were rude, unprofessional, and unhelpful. I felt disrespected as a customer. UPS should provide better customer service and treat customers with respect. One star. read more

Employee was a bit rude and off putting even when I was friendly. Had a white beanie on, male in 20's. Round glasses. He chilled out a bit when I asked him really gently if I was bothering him by asking him a question about my shipment. He blamed it on his attitude being his default. I was kind and said 'hey man I get it, it's customer service and I hope I haven't bothered you by asking a question about my order' and went out of my way to be extra nice to him. Not sure if he's having a bad day but would appreciate if management could check on him and see if he's doing ok. Normally being rude/offputting means something going on in personal life so I hope he's doing well. read more

I would give zero I could. This place has hidden fees for printing as if the shippings fees aren't expensive enough. You not only have to pay for printing fee, but also computer sessions. separately. After i asked how come you have to pay this much , the staff told me it's in the terms and conditions. I am never going to use this place or any other UPS for delivery. read more

The UPS Store - Receipt - Shipping Centers Near Me - Centreville, Virginia

I returned a package today at the Centreville UPS store. I would like to commend the service of employee Will is highly professional very calm and very courteous. read more

This UPS store and Rodney in particular built a custom box for me and freight shipped a very large painting all the way to San Diego. The cost ended up being about half the price of other "art shipment" services. The painting arrived in good condition and VERY carefully packaged with many layers to best protect this precious item of mine. Hence, I had a great enough experience I felt obliged to leave a review. read more

The employees here were super helpful. Went in to return a cable box last month and they coached me through the process, even recommending the best way to save $. read more

I always come here to drop off packages whenever I need to send something out or amazon returns. The workers are always friendly and service is quick. I usually don't have to wait and I'm in and out in a couple of mins! Parking is convenient in this location and the store is always clean. read more

This UPS store is located in the Centreville Crest Shopping Center. They offer various shipping and delivery options available, and I had to stop by to drop off some packages - getting them scanned and receiving a receipt doesn't take longer than a few seconds! Staff was friendly and courteous, and I appreciated the speedy service! Plenty of parking in the front in the shared plaza lot. +friendly staff +fast and efficient service! +located in the Centreville Crest Shopping Center +free parking in small plaza lot read more

always very quick and attentive to customers manager is always there to help and make everyone happy. great team!

the UPS store was very happy to help me pack up a package that I should've packed up before going in! thank you for your great service!

The owner, Mr. Rodney is always willing to help with tedious matters with me even though he's not making money out of me. Also, he remembers his clients' needs and he is willing to do his best always! Also, his people know what they are doing with fast and confident services. I am very satisfied with services each time. He just resolved my years of issue!!!! Yes, he is that good!!!! I strongly recommend Mr. Rodney and his people. Use this Centreville UPS and you will be satisfied. read more

I will always come here to drop off or mail UPS packages. Staff were friendly and so helpful--even taping my box for me, even though I had brought packing tape with me. Thanks for a great experience! read more

I have gone here thousands of times with care packages for kids and Every time they are helpful and kind Of course they do a great job packing up my many crazy gifts when I run out of boxes too! Highly recommend them read more

I have always had an excellent customer service experience at this location. I bring returns in here all the time, probably every week and they are *always* busy. But they are always friendly and helpful and efficient, on the phone and in person. It's a great place to utilize for shipping or returns. Highly recommend. read more

The entire staff at this UPS Store in Centreville, VA are very friendly and knowledgeable. I often drop off returns from Amazon and other businesses. Most recently, I tried to return a large shipment that would not scan in the UPS system after several attempts with the information I provided. Rodney, the store manager immediately intervened and identified the source of the problem on the return label and made corrections. I was reassured the time sensitive shipment would reach its destination on time. And it did! It saved me a same day trip back to the store. Very grateful. Excellent Customer Service. BZ read more

i had 2 bad experiences on two different occasions. First day I went to UPS store in centreville next to barber shop to return the package I bought from Amazon. According to Amazon, I don't need to put them in the shipping box. I just need to print out the pre shipping label and UPS would do rest but that's not the case. They told me they don't provide any boxes so I went home to find a box. On the next day, I brought in the box that I found, they told me that I need to tape it because they don't provide tape. I thought the guy was kidding but he was not. So I said 'F' it and walked out. I'm not going back to this store ever again. Don't want to deal with these clowns. read more

Not a fan. I've gone here once. Brought packages to return back to a business. When I put them on the counter, the guy told me he got them and they were good. They did not get delivered back for 3 weeks! When I go to other UPS's, that does not happen. I'm not sure if it's because he didn't scan them while I was standing there or what, but I'll just go to another one. read more

This UPS store has been good to me. Whenever I have an Amazon return or something to ship, they are quick and helpful. I'm in and out within minutes every time. No issues, ever. They even have a small area with office supplies, where I was able to get a special padded envelope to mail a commissioned drawing when it meant everything to get it there safely. All of the staff are friendly and get it done. Thanks you guys, don't ever leave. read more

Last week my mom and I came in to return a textbook, but when we were getting ready to leave, the car wouldn't start. There was a thunderstorm going on outside and we had no idea what to do! Lucky for us, Rodney, one of the kindest and most helpful employees we have ever met anywhere, saved the day. He offered to help without us even having to ask and went out of his way to make sure our car would start again. It turned out that we had just run out of gas, so he got in his car and went over to the gas station to get us a gallon. He wouldn't even take money for the gas that he had just bought us. Rodney was honestly one of the sweetest people we have ever met and we'll always remember his act of kindness!!! Never thought that I would have such a great experience at the UPS store! But from reading other reviews I can tell that this was not an isolated occurrence and the guys at this store are very committed to providing excellent customer service. I look forward to coming again! read more

They dont have a list of prices anywhere inside the store. I am not a big fan of that. As of today, in case you are wondering, to fax is $1.50 per page. I am too scared to know how much the cover page is. read more

Rodney and all the guys that work here are amazing. I have returned items there for years and they are always so helpful and items are always returned safely. read more

I purchased two prepaid envelopes last March 4 for my embassy to send us our passports. As it turns out, on our appointment day, one of the envelopes had the wrong addressee name on it. The person must have been a customer on the same day and the store attendant did not change the name of the addressee on the computer screen to my husband's name before printing the labels. Now I don't only have to pick up the passport from the embassy in person, I also paid $25.01 for one local envelope and a round trip Uber ride from my work. This is very disappointing. read more

It has been a true pleasure watching this business grow. The owner and his staff always recognize me by name and by face, and are always friendly and efficient. Seems to me this guy could write a best-seller on how to run and grow a small business. read more

Wonderful staff, and exceptional customer service. Rodney and his team had great attitudes and were able to assist me with last minute shipping for Christmas presents. The entire experience was so positive and exactly what customer service should be. This UPS store will be my go to for shipping from here on out. read more

Been there a couple of times ago and never having any trouble with the guys running the store. This time, however, i've been little skeptic since also the first ever time that I do an Amazon return merchandise and I wonder how the reception will be. I park the car in front of the store, walkin with the return package, show him thereturn label authorized by Amazon, then out into my car , all of that within 5 minutes, and the reception had been warmed as usual with a hello and a smile how can i help you. What else you can ask about a good reception when you walk into any store in the US evenly? Will continue to do all my business there as long as it will not cost me an arm and a leg, considerant that i only have one of each which still function. read more

Very unprofessional staff! Being disrespectful and rude to customers is very bad. They cheat customers! I only printed 2 pages of black and white document, they charged me $ 3.32 ... for only 2 black and white A4 doc pages !!! Although the price on the site is $ 0.60 per page without tax. But they said it was the rent for their computer, but I didn't use the computer I just sent the document from my phone to them by email. I have never heard before about fee for emailing the documents and renting a computer in other The UPS Store offices. This is the one of company's services - print the document! And the official website does not say anything about renting a computer if you just sent a document to print to the companies's email. Before that, I was printing 20 pages at another UPS office and was paying exactly 0.64 per page and didn't pay for emailing the document from my phone to their computer. This is ridiculous! It's not about money, it's about principle! read more

The people here are always super friendly and helpful. They greet you right when you walk in and ask what you need. They also will come from behind the desk and grab your boxes if your hands are full. They are just super friendly and make dropping off or picking up a breeze. The UPS driver who was walking out when i was there held the door for me. It's clear that UPS takes customer service very seriously. read more

Avoid THE UPS STORE and head to UPS Customer Center at 4455 Stonecroft Blvd, Chantilly, VA 20151 if you want to save $$$! Tried to ship a large parcel while in town on business at the UPS STORE Centreville and was quoted $32 due to size. I told the associate that was more than even USPS quoted! I continued researching shipping options and found UPS CUSTOMER CENTER only 4 miles away from my hotel. They were incredibly helpful, provided boxes and packing tape and it took minutes to electronically fill out my form and pay. The best part was the $$$ for the same package was $14.00! Even the employees at the UPS Center told me how inflated the costs are at the UPS Store! read more

When I went into this UPS store I had 7 to 10 Packages and I needed the corresponding amount of labels to be printed that I had pre-paid for and to make sure that it wasn't too much I made sure to call in the morning and ask exactly how much it would be I was told $.50 a paper but when I arrived at the store I was met with a midsize white man Who was glaring at me I tell them that I just need 7 to 10 labels that I can email to them so that they can print out he said OK sure and then about two minutes later comes back and tells me that there has been new ownership and the prices have went from $.50 a paper to $6.99 a paper which seemed absurd to me so I tell him I I'm sorry sir but that just doesn't seem right 699 per paper is highway robbery and he says if you don't like it you can just leave when I say I'm sorry I didn't mean to come off as rude in anyway and then he proceeds to kick me out of his store for no reason and when I ask for his higher-ups or the manager or owner cell or contact info he refused and just told me to get out of the store and so just to make sure that I wasn't crazy I had my two white friends call and ask how much the cost of printing was at their store and he told him once again $.50 per page the only difference is that I am black and my friend is white please if you have the choice avoid the store if you are an African-American as they will treat you badly this is one of the worst experiences I've ever had at a UPS and I have already started the work to contact the owner and attempt to get the employee and his fellow employee that was also at the store reprimanded AVOID THIS STORE AT ALL COSTS read more

Awful. I tried to rent a box from them, and for the price I could get one from USPS for four years. customer service is just non existent.

What an awesome experience i just had at this place. I needed to send something u_p_s next day air - They were tickets for a sporting event that I sold through Stubhub and Stubhub provides the shipping label to you as a PDF . I don't have a working printer at home but I figured this place would have the ability to print out the label and they did. I tell the guy what my challenge is, he directs me to the computer behind me and unlocks it for me. I log into my email, print the two pages and package everything up. He gives me a receipt for the shipment. Now I'm going for my wallet as i am fully expecting to pay for 2 minutes of computer time and printing 2 pages, but here is where it gets awesome.... he tells me no charge. Yeah, i know it's not a huge amount but in today's day and age of getting nickeled and dimed for everything it's still awesome. Thanks UPS Store. read more

A very pleasant experience, as always. Dropped by this evening to assemble and ship a moderately complex package. The front desk employee was kind, efficient, and ready to answer any question I had. I was in and out in under 5 minutes. The convenient location, fast service, and refreshingly positive customer service were a relief at the end of a long and tedious work day and commute. read more

I called USP's 800 number to ask about a package that should've arrived and hadn't, and I got a robot on the other end that knew nothing and hung up on me. I called my local UPS where an actual human who picked up and helped me out! Yay! Thanks! read more

Their customer service is great! I was at my car trying to balance taking my 11 month old out of the car and grabbing my package, when one of the works came from in the store to help me out. He even offered to bring the shipment receipt out to me. They really go up and above when it comes to their customer service. read more

Do not go there! The staff is rude and obviously did not get a proper training! Try another store where can you find more knownledgeable and polite employees who know how to treat customers! read more

I've been a customer of The UPS Store in Centreville for 5+ years and I'm continually impressed by the level of service I get from this store and staff. I've used many of their services: packaging, shipping, mailbox and package receiving, and copies. They've always come through for me on each service. And any time I've had a concern or issue, they have been totally honest with me about my shipping options, pricing, etc. The thing that impresses me most about the store is the family atmosphere. All of the staff has been there for a long time, so they get to genuinely know their customers. Every time I come in, they greet me by name and have my mail and packages waiting. They take time to talk with me and ask how my day is going, what my plans are for the weekend and more. I've seen them do it to so many other customers so I know this is their normal way of operating. In this fast-paced day and age, it's extremely refreshing to see management and staff that truly cares about customer service. read more

I wanted to return an item which I had received with UPS return postage. I went to this location and dropped the item and the postage. I only had to pay for a box. I requested the front desk person to pack and label the box in front of me. He replied rudely: "we will take care of it... do you understand ?" I mean, really ?? What if you don't ship my box? I did not have any proof of him scanning the return label. The package eventually made it to its destination. However, the experience was not at all satisfactory. read more

I go here all the time. Most of the time I am just dropping off amazon returns but I have also used their shipping services to send packages. The staff is always friendly and helpful and I have never had any issues with my items getting to their destination. I will pick this place over the Post Office whenever I can. read more