Died suddenly. It was a fairly decent operation, other than being expensive. I sent them a check in payment. Instead of opening the mail directed to a business, which has been a custom in the US for maybe 250 years, they just put it aside. And then they were gone. I assume that the owner(s) of the real estate named an unrealistic figure for renewal of the lease. read more

excellent support，professional service, thanks Andres！ You made my day! This store is my better choice! read more

The UPS Store - card - Shipping Centers Near Me - Columbia, Maryland

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Andres was the employee who was amazing handling our notary needs, photocopy needs and UPS shipping needs. Efficient, knowledgeable and kind. read more

I've been to this location a few times now and I have to say, it's one of the best. Andres helped me today and was friendly, efficient, and wholly and completely competent. Kudos to Andres for the great job and kudos UPS store for finding a great employee. 100% recommend this location! read more

Needed to make copies and send some documents so I decided to try this place. Great friendly service.

Walked in to get a notary service to send a POA. Signing in front of the notary that I must, but bring in witnesses while notarizing my document, I almost sure witnesses don't need to be there, just the notarized person. Interpretation from a novice notary totally waisted my time going there....no more there for me. read more

Mr. Woo was very nice, courteous, and pleasant! I had many packages and he was very friendly .Keep up the great work! Stay safe and healthy Thank you. read more

I took my items to UPS Store #0275 in Kings Contrivance, due to the bulk of the items and my desire to patronize a local shop in my community. I've made returns to Amazon there and its been a pleasant experience, friendly staff just doing their jobs, no complaints. Well, my latest experience makes me want to issue a warning to future would-be customers: perhaps consider taking your business and packages elsewhere. This shipment to Chicago was 3 items, which I was told would need their own boxes. Fine - $25 per box. Then came the shipping - $68. Total - $143. OK - it sucks, but at least its on its way, new couple will be thrilled. NO. According to UPS, they made 3 attempts to deliver the package (which were NOT documented and they would not tell me the timetable upon request), and when any of those "attempts" failed did they call the phone numbers I gave to inform the shipper (me) or the receiver (my cousin) that they were trying to deliver? Nope. Did they leave the packages at the local shipping hub and offer pick-up options? Nah. What did they do, you ask? They shipped them BACK TO THE COLUMBIA UPS STORE #0275...Just like that, $143 up in smoke. Long, protracted story short (Too late), after contacting UPS Claims, Support, the store and the Better Business Bureau, I was, with so very little endeavor at civility or negotiation, brutally rebuffed by the store. Now, perhaps this is an isolated incident. But, in good conscience, I felt it prudent to warn others that you'll get no advanced notice of this outcome should you bring your shipments here. You'll get assumptions about what you ought to have known could happen, and they'll just take your hard-earned money and smile because they know you have NO RECOURSE for their lack of customer service. read more

I saw the one star and I thought to myself, 'it can't be that bad' oh boy. at places like UPS where you go for service rather than food, products, etc, you really look for the customer service. and this place has no customer service. only good thing was that it was fast. read more

I went to this store with my family to mail some packages to a family member out of state... The new owner (Ed) and manager (Dennis) welcomed me with open arms with a friendly hello and convinced me to open a new mailbox for my business and found out they even offer printing for my business! Highly recommend coming here Now read more

Charged me $1 to put one piece of frickin' tape on my small box I dropped off for a free UPS pickup. So you are making about $100 off one roll of packing tape on a free service you advertise. Congratulations to you. Worked for this very location for 2 years during college. It's been sad to see that service has deteriorated over the past 10 years. The new franchise owners seem to make up pricing and policy as they go along. All this while taking advantage of a close knit community of long time customers. read more

For Amazon returns, just print out the return barcode online, take it to this store unsealed (so he can confirm the item is there), and within 60 seconds he scans it and you have a credit in 24-48 hours! read more

This store is absolutely destroying the UPS brand. I received the worst service that I've every received from ANY business. Zero stars!!

Literally the worst customer service I have ever seen. I arrived 5 minutes before closing and the gate was already down. I knocked---they turned the lights off!!! The worst!!! read more

It's not crowded the service is OK but a bit slow so be where of that if u want faster Service I advise you to go to a different location

I agree with all of the other reviews. The guy literally said five words to me the entire time I was there. No customer service. Frankly came off as rude. If not for the close proximity to my house I would not use this place again. He does not deserve to have contact with normal people with personalities. read more

I went to bring a box in to ship back a return and without so much as a word, he brings a different box from the back already packed up and told me the total was about 5 dollars. I'm wondering why am I spending money on a box if I brought my own box with me? I asked him why he didn't use the box I brought in and he said it was too small, yet he didn't say anything before taking my box to the back to pack. He was incredible unfriendly and said he had already packed it. After a discussion about the fact that it fits in the box I brought and I didn't ask to buy a different box, he unpacked it and or my product on the table then proceeded to ignore me and take other customers. After 2 customers (one of which he was annoyed with that he was not paying with cash and it was a purchase under five dollars..not sure why a huge parcel company would not allow for smaller purchases with credit or debit), he eventually used the box I brought with me and didn't say anything else to me. Other customers observed his rude behavior towards me and gave me sympathetic looks. This was a horrible experience. I will not be visiting this location again and will likely use FedEx for all similar shipping needs. With this many poor reviews, the company should audit this location's customer service and retrain him. read more

The worst ever experience now on two occasions. The owners seem to think that they are doing us a favor by allowing us to ship via their location. Well, no more for me. I'm going to Staples for now on. Unbelievably poor customer service. I guess reading his newspaper WAS more important than repeat business. read more

Don't use this place. Horrible. Who charges $1 for 6 inches of tape? The old Asian dude... Seems sooooo happy to be at work.... Not. Handing my shipment over to that guy, felt like it would never get there. read more

I called the store for a price quote to print coil bound books. After reviewing the specs several times I received the quote of $2300.00 which was acceptable to me. I send a pdf file for the store to review and got a call back that a price mistake was made and the new price was going to be $7600.00! I think the store employee needs to have a better command of the English language and be better trained in printing specifications. I had the job done elsewhere. read more

I've been shipping from this store for years and find the service quick and efficient.

Ditto what everyone else has stated. The owner is very rude and knows nothing about customer service. Hard to believe they are allowed to carry the UPS Store franchise name. I understand a new UPS Store may be opening soon at Dobbin Road and Snowden River Pkwy and I cannot wait to give them my business. read more

I would rate this store a 0, worst UPS store I've ever been to. they wanted to charge me a dollar for a piece of tape to close two of my boxes, a dollar each! Avoid this place at all cost. The Asian man that was serving me was rude, unfriendly, and very dismissive! read more

Super rude people work here. Both seem to hate their lives and their jobs. Every time I've come I've had a bad experience. The most recent time I went in, I said hello (I was the only customer in there) and the guy just stood in front of me working, on what I assume was a previous shipment, for a good 5 minutes before even acknowledging my presence. After he finally acknowledged me, he started to get angry that I didn't understand exactly how an amazon return worked since it was my first time. He raised his voice as he proceeded to tell me I needed to know what the tracking numbers are and that the QR code I had was not enough. Finally, he calmed down enough to explain to me what he needed. Once that was out of the way he started to rip the bag I brought in, with some of my stuff still in it that was completely unrelated to my return, out of my hands because he said he needed a bag! Are you kidding me?? Never coming back! read more

This location has shown me how much the UPS Store on the corner of Oakland Mills and Snowden River is SO much better.

Horrible service. I arrived 5 minutes before closing time and the door was locked. The guy inside opened the door but refused to help me with a misdirected package. When I called the next morning they were extremely rude and refused to help. There are other UPS stores in the area that are a lot more helpful and care more about their customers. read more

DO NOT GIVE YOUR MONEY TO THIS STORE! I've learned my lesson, never again! The owner of this store is out to take your money, and NOT to provide you with service. Yes, they do provide USPS Priority Mail Service he grunts, but be careful -- he doesn't tell you this until after you've paid -- oh, no he says, he won't provide the tracking number, they don't do that. PLUS, he charges MORE for Priority Mail Service. UPS Shipping Service? "Yes, give it to me" he grunts again, but be careful here, too -- he will charge you extra but don't provide the same service as UPS and won't follow their policies. All this and RUDE, too! It's worth the drive to the UPS Service Center in Burtonsville to have it done right. Again, don't give this price/service gouger your money! UPS should be horrified that their name is on the door! read more

Not having verified their hours, I showed up 10 minutes after closing to drop off an Amazon return and did not realize it until I walked up to the door. As I turned to leave, the gentleman inside came to the door and called me back to take my package. Since it saved me a trip back the next day, this was much appreciated. A lot of businesses would have watched me walk away without going out of their way like he did! read more

Door sticker says they close at 5pm on saturday, i arrived there at 445pm on a saturday and they were all locked up.

I will never come here again! I will drive out of my way to go to another UPS store. One that actually appreciates my business. I purposely left my box untapped just in case he needed to see the contents or needed to do something else. I have had this issue before where I have tapped up the box and the agent needed to get inside the box because I forgot to do something. The owner immediately told me that he is going to charge me $1 to tape my box up. I looked at him and said "Are you serious?" he said yes, now next time you will tape up your box before coming in. I am 8 months pregnant, and the box was not light. We had a heat advisory that day. So I was not going to walk to the grocery store buy packaging tape, then tape my box up, and walk all the way back to the store. The owner obviously knows this, and is taking advantages of UPS customers. When I checked my receipt to see the charge it says Misc Taxable. So, I was also taxed on top of the ridiculous $1 charge. read more

If I could give negative stars I would the man there an older Asian gentleman didn't even look at me when I entered or said hello there should be no reason I have to say hello to you before you do. Just dropped off a package and asked for a receipt to which he responded with it's not even going out until tomorrow. Got a receipt and it is hard for me to not say thank you to someone but I just couldn't for this man never once did he look me in the eyes or say thanks have a good one anything. He most likely owns the place he should have a shred of some decent basic customer service. He didn't seem to want my business I won't give it to him again. read more

Very bad experience. The owner seems have no idea what service is about. Didn't even discuss any price options before labeling. Won't come back. read more

This place is great! The older gentleman is quiet and may be misinterpreted as mean but once you actually talk with him he's great! I've rented mailbox space from this location for about 5 years now and I plan to continue for next several years. I would recommend this location to anyone. read more

The absolute worst customer service ever. I went there to ship an item that I had a prepaid label for. After waiting a few minutes for the clerk to finish a personal conversation he finally decided it was my turn. I needed a small shipping envelope for my item and was told I had to pay to have it packaged. I said I didn't want to use an envelope because I was shipping sunglasses so I would rather have a box. The clerk immediately waved me away with both hands, starting chatting in what I assume is his native language, and waved the customer behind me to come around me. At this point I'm a little confused because all I wanted to was purchase a small box and send the item out. I asked if this is how all customers are treated and his reply was more chatter in a different language. Alright then, I guess I'll go to another UPS store. The sad part is, this isn't the first problem I had at this store or with this gentleman. A few years ago I shipped a couple cable boxes back to the cable company. Prepaid shipping labels so I didn't much of it. I did not receive a shipping number or confirmation number which was a mistake because a few weeks later I had the cable company calling asking why I never shipped the units back. Bottom line is, don't use this location for any service under any circumstances. There is nothing trustworthy about this place. read more

Similar reports for several visits. It's always a different person at the counter, but they are consistently cold and unfriendly. On my most recent trip, I called ahead to see if they offer Color Printing. The fellow said yes, and I asked how to bring the data. He said "Flash Drive" and I asked if I could come over right away. He said simply, "Yes" and hung up. I arrived 15 minutes later, and the same person told me I would have to come back in 3 hours, because his boss was not there yet. I pointed out that I had just spoken to him, which he acknowledged, but then he said he did not know how to do it. I persuaded him to call his boss to see if it was simple enough that we could get this done. He did, had a brief conversation, and then walked over to the machine, and again said that I should come back in 2 hours. read more