I have been a customer of this location for over 14 years and have always appreciated the courteous, professional service I received in the past. Unfortunately, my most recent visit marked a turning point--and not for the better. I arrived prepared to ship a package, expecting the usual respectful interaction. Instead, I was met with an unwelcoming and frankly disrespectful attitude from a younger staff member. Without so much as a greeting, he abruptly yelled, "What's that box about? You know you gotta pay a lot of money for that--are you sure?" All of this was said while he looked me over dismissively, clearly unaware, or unconcerned, that I had been a longtime patron of this business. It was a jarring and disappointing encounter that lacked even the most basic standards of customer service; common courtesy, professionalism, and respect. Sadly, it's clear that the culture has shifted from the warm, competent service I once knew to something far less thoughtful. Businesses should never lose sight of the fact that how you treat people matters. Respect should be a baseline, not a luxury. Unfortunately, after this experience, I no longer feel valued or welcome. read more

i have shipped there for many years. I have always had great service and the staff and owner are very nice and professional. Thank you

Very bad management. Store manager is very rude and lazy, does not help around the store always brings their dog in the store and lets it run around. read more

The owner Ravi is extremely rude and impatient. I live right by this store and rather drive to the coconut creek location. He's extremely passive aggressive and apparently he owns the store. I've never met a store owner who has an attitude like that. All the other employees are so sweet and patient especially Fernando! But Ravi... forget it. Rui read more

I came here with my cousin and the customer service was very terrible. We asked the workers for help and they were very rude to us.

Today I went to this UPS store to return an amazon package and also to get some fingerprints. I was not greeted when I entered the store. Upon arrival, Jesus the cashier made it known that the box I had in my hand had to be tapped. "Oh we really don't make much money from amazon and customers are responsible for that". I responded by saying "that seems to be a business partner issue. Per amazons instructions, I thought I could simply bring it in it's box." I ended up keeping my box and will go to another UPS. Soon after, Another employee comes from the back to complete my fingerprints. This is when customer services plummeted! His name was Josh and he is very disrespectful. As I was getting fingerprinted, Josh rushed me thru the whole process. We were having technical difficulties and Josh proceeded to tell me that I can't follow instruction and that I need to hurry up. I explained to him that my hands are naturally sweaty and requested to apply hand sanitizer and wipe them off. He acted like a toddler the whole time, throwing a constant tantrum. I even told him that I have been fingerprinted numerous times and have never been treated in such manner. Another customer was waiting for fingerprints and it finally made sense why I was being rushed. I stayed around to observe Josh's interaction with this new client and to my surprise it was completely different. Similar to my session, they experienced technical difficulties. However, Josh was professional with that client. And allowed him to redo the scan multiple times. Im still left shocked. I don't know why I was treated so poorly but the only difference between that customer and myself is our gender and race. So I'm still trying to make this whole situation make sense. I will never step foot in this establishment again. Staff need to complete a customer service course ASAP. read more

The UPS Store - Again staff was wrong. Look at Ups instructions. - Shipping Centers Near Me - Coral Springs, Florida

Love coming here because the staffs consistently deliver great and fast customer service. For some odd reason, I always find Jesus helping me. He always in a good friendly mood and ready to help. read more

The UPS Store - Shipping Centers Near Me - Coral Springs, Florida

Usually a great store, but today their staff member wouldn't honor a Verizon wireless phone return with out my phone being pre-packed for shipping (at my cost), despite the the email from Verizon stating "Show UPS your QR code to receive your free box and shipping label" - I went to the UPS store on University and was in and out without issue in less than 5 minutes. read more

Jean and Josh saved my life! Besides taking care of my business that I needed done there and getting a package mailed the right way, they found my wallet that I left on the counter! After finishing up my transaction and leaving, I realized much later on in the afternoon that I couldn't find my wallet. In a panic I called the UPS store 3996 and spoke to Jean and told him what I was looking for, and he advised me that they had it and kept it safe all day. I had no contact phone number in there, so they had no way to reach out to me. Everything was just as it was and my wallet was returned. I REALLY, REALLY APPRECIATE AN HONEST BUSINESS AND HONEST EMPLOYEES. They are superb! I've been in this UPS store numerous times and have ALWAYS had wonderful service and courteous service! Thank you, Jean and Josh, for being AMAZING! read more

Friendly and helpful service. I would definitely recommend that you use them for you shipping need.

Don't bother going here if you didn't pack your stuff. These lite franchise locations will rip you off. Little tiny bag that usually is free at main UPS hub; here will charge you $4.25. I should have asked the price first and once I left I've notice he charged me for padded envelope. It wasn't padded but more thin foil envelope. No wonder HS kids working there. Proof of receipt that he charged for wrong item. It was present on the spot without pricing and one of those usual UPS bags alike. So prepare to be ripped off and they won't pack anything for you and don't bother dropping off your Amazon stuff either. Go to Whole Foods or Kohls for Amazon shipments return and all supplies and packed free. read more

Amir and Josh are the nicest and funniest UPS staff I ever met. They make me feel welcome and have a small fun chat. They know how to brighten your day and they know what to do. I'm so glad that this is my to-go ups location. On amazon, you have an option to scan the label and ups will print it out if you're returning an amazon item. You can also print, copy and shred papers here which is pretty great and cheap. The line can get pretty long but they work pretty fast. I'm never there more than ten minutes. Beats the post office! read more

Wont be coming back to this location again. Been coming for years usually has great customer service. Brought a box in today that had a return label already to go.. box needed one very small piece of tape .. kid working there without flinching says ill have to charge you a couple of dollars for that .. a couple of dollars for a 7" piece of tape gfys. I spend thousands of dollars at this location for over 15 years and you want to nickel and dime me over 1 piece of tape and give me an attitude on top of that ... this kid you have working there cost you a long time customer. read more

I went to the store with a special painting from my little sister that she gave me on Christmas. It was a big painting and it had to go from Florida to Connecticut without getting damaged. One of the members at the UPS store, Jesus, assured me that the package will get there in one piece. JESUS DID A FANTASTIC job packaging it up and sure enough it got to me in one piece. Not only that but I've never seen a package wrapped as well in my life and there was no shot this picture was getting damaged in transit. Thank you Jesus. Amazing work. read more

Just came from my favorite UPS store and was helped by Josh who is kind and friendly and had me out within minutes. He's so efficient and perfect just like everyone else who works there! Thanks, Josh!! read more

In almost 3 years I have been a customer using this UPS Store (#3996) I only have positive comments to make. The staff is always friendly even in the worst of times like we are enduring right now. They are quick, knowledgeable and efficient on the job. I'm currently about to move to another State and will certainly miss my UPS Store and its team. Thank you George, Jesus and Amir for everything. I highly recommend this store. read more

I brought in a prepaid label with a box that was open and they charge me to put tape on it I found that to be ridiculous

This is my favorite Shipping store around. They are always so helpful and I always feel comfortable dropping off a shipment that is already paid for. read more

I stopped by the store to send a package Excellent customer service, taking care with all this virus situation Thank you Mr. Jean read more

Best UPS, mail, shipping, office support store anywhere. Period. Thank you, Jesus for going out of your way to get my package there on time!! read more

By far the worst UPS store I have ever been to. Customer service is awful and you may possibly get scammed.

Super service! Josh was really helpful when I lost a receipt and needed to replace it. Great staff.

I had to get an envelope delivered and was taken care by Mr. Jean. His customer service was excellent and outstanding. He went beyond his duty by helping me to tape it properly. He has a great attitude and is customer service oriented without any doubts. I strongly recommend this store. read more

I just moved here from Vegas and as a long time UPS Store customer there, I was worried that I would not have the pleasure of having a courteous staff as I did there. I have only been here a month and have frequented this store quite often already. While there is a closer shipping facility to my house, the warmth and friendly staff here keep me coming back! Looking forward to using them as my go-to place. I promise to buy my own tape. :) read more

Having three kids at college you can imagine how often I send packages. I love the ease and convenience of using this UPS store. The bonus is the employees. Everyone is so helpful and nice. Had the pleasure yesterday of Josh helping me! The personal touches that this small business gives brings me back in years, to when businesses and employees really cared about their patrons. Keep up the great job!! read more

Don't notarize anything from here. Ravi the owner and also the notary at this Ups store does not comply by the law. He doesn't have a Jurat stamp or form which is required in the state of Florida. He won't give you your money back either because he won't admit he's wrong. read more

Jason and Jean are amazing especially with the fingerprint machine. Jean made it very easy for me to get fingerprinted last minute. Please visit this UPS store read more

If I could give this location 10 stars I would! I've visited this location on multiple occasions to ship several of my items across the country. It never fails, every time I enter this store I am greeted with a huge smile and met with great customer service. Jonathan and Josh are friendly, extremely helpful and really go above and beyond to make their customers feel welcome! read more

Very friendly service. This is the only location that i will ship from. Keep up the good work!

This place is fantastic. Amir and staff are always pleasant and helpful. I literally am there daily because they help me operate My mobile tire operation and they are pleasant and helpful!! Personal service and they do everything you could ask for and then some. A few times I forgot to leave money for a COD delivery and Amir pulled money out of his own pocket to pay!! Seriously don't go anywhere else. They even do printing, rent mail boxes, pack and ship and has all types of other services for small business and personal needs! Strongly recommend! read more

Helped me with complicated business after closing. I was totally stressed but Aamir and team kept me calmed and solved all my problems! You need help...this is the place! read more

Joshua came out to help unload and carry in 2 100 pound boxes. Prior to that he ran to the door to assist. I highly recommend this location as the staff goes over and beyond for its clients!! read more

Bad customer service. I paid for next day air service on Friday and my package did not get delivered until Monday morning. Too late for purpose intended. All I received from staff is well you need to pay for return or your package will stay in Indianapolis. Really. I paid $93 for a next day service not a Monday service... now that was rude because he was not going to go back and forth with me about it.... Where do they do that at. ???? read more

Josh and Amir will take good care of you. This is my goto place for my mailbox and avoiding the long lines at the post office. Getting documents notarized is quick and easy. Josh is a good guy that delivers great service. Thanks Josh! read more

DISAPPOINTED AND DISHONEST UPS STORE I had 2 packages to ship 1 domestic the other international. I was quoted $88.00 for domestic and $379.00 for international. I asked several times if this was accurate and he confirmed. I took my packages and left. I proceeded to go to another UPS store in the area and was quoted 59.00 for the first and 89.00 for the second. NOT SURE HOW THEIR COULD BE A $30.00 AND $298.00 DISCREPANCY. read more

I faxed an important letter today from the UPS store. About 15 minutes after I left, I found out I had forgotten to sign the faxed letter and so I had to return to the store and fax it again. They did not charge me to fax it the second time, even though it was my mistake! So nice of them! The people at this location are always so helpful and pleasant. Just love this store. You will too! read more

I dropped off packages for USPS but inadvertently left a FedEx package. Josh called me to let me know, but also said he took care of getting it over to FedEx. Really great customer service! Thank you! read more

Great service, fast helpful and caring of your packages. I got great service and quick too. Never had an issue. Glad it's close to my house and clean read more

Prior to new ownership the UPS store was the worst. When new ownership took over you could see customer service was back and it was great. However the white guy at the front is super rude. I mean excessively rude. I've been there numerous times and want to cringe when I see him there. Today was enough for me to say ive had my fill. Amazon says I don't need to pack a return but he argues you do. If you have several packages he talks under his mask about the quantity. He seems very miserable working there and if he is then he should definitely find a new job. Haven't seen the owner in a while and I guess I won't because I will never send packages there again. I'll just go to another UPS or the Pak Mail. read more

Don't shop at the UPS store located at 5645 Coral Ridge Dr, Coral Springs, FL 33076. The owner Amir is very dishonest. He tried to cheat me on Amazon return by selling the box that I didn't needed. the return was already in the box, however he tried to make extra few dollars by compromising his integrity by telling me I need to buy another box. I drove directly to next UPS store on University Dr and was able to return without any problems. Mr. Amir the owner of this store obviously doesn't care about his reputation or integrity. I understand that the UPS stores are franchised, unfortunately one bad apple can ruin the entire brand. read more