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    The UPS Store

    3.1 (50 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 3 weeks ago

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    12 years ago

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    11 years ago

    Awesome service, short lines, amazing! I don't know why I didn't think of going here sooner to send a package! UPS 4 LIFE!

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    10 years ago

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    Review Highlights - The UPS Store

    Upon entering the UPS store Lorraine was extremely helpful and kind throughout my experience.

    Mentioned in 4 reviews

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    The UPS Store

    The UPS Store

    (33 reviews)

    Horrible customer service. The woman who works here is consistently passive-aggressive and seems to…read morebe in a bad mood every time I visit. This isn't based on one interaction it's been multiple visits, and the energy is always the same: rude, dismissive, and unnecessarily demanding. On one occasion, I brought three Amazon returns inside a single box just to carry them. None of the items required packaging, but she immediately assumed there was only one item inside and kept repeating, "Put it back in the box." I politely explained that I had more items to remove, and that she could use the box if needed. Instead of listening, she continued to demand, "PUT IT BACK IN," in a tone that was completely uncalled for. Today was no better. I walked in to an empty store no greeting, no acknowledgment. She didn't address me until I said "hi," and even then, she ignored me for another minute. When I finally said I was there to return an Amazon package, she replied with, "I'll be with you in a moment," despite the store being completely empty. Her attitude is consistently rude, unprofessional, and dismissive. Customer service should never feel hostile, especially when the store isn't busy. Unfortunately, experiences like this are the norm here, not the exception.

    I have been trying to resolve the issue of UPS worker Devin mailing the wrong package with my…read moreshipping label as a return. I have spoken with Sue at the store multiple times who tells me the owners are out of town or are unavailable to resolve the issue that Devin caused. Since February of 2026, the store has admitted to having this problem with Devin multiple times and has fired him since then but still refuse to compensate me for the item that is lost and that I can no longer get a refund for.

    The UPS Store - copyshops - Updated September 2026

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