I have taken items here twice to be returned. I have been notified each time that an item has not been returned.

Convenient location. Lots of parking. Hardly anyone in line when I've gone. They have everything you need... Boxes, packing tape, envelopes, even last minute greeting cards to go with that late birthday package you're sending. I love that dropping off UPS packages here is so easy. If you don't need a receipt, you can simply drop off your box at the counter and they'll take care of it. Helpful workers. read more

This branch of the UPS Store always had excellent customer service. If I had any returns to go back to Amazon or having documents printed out, the staff were always extremely friendly, helpful and willing to go above and beyond. However, on my visit today, Saturday, October 15th, I've never come across two female customer service associates that actually laughed at me as I left the store without getting my large package back to Amazon. The one who seemed to be the instigator watching me as I headed back to my car to write this review. Mike the owner or the manager unfortunately wasn't around to help me with these two unhelpful staff members. I even asked if this store has changed hands etc, and I told the girls Mike was always very helpful with anything, did mentioning Mike help? Nope, it sure didn't. Fortunately for these two girls, I'm not their boss, they need understand that they are in customer service, and they are getting paid to do a job which is to help customers. You'd both be fired for giving a customer terrible attitude, and just not doing your job. That's not in your job description now is it. read more

When I walked in I was immediately greeted by everyone which was very nice. Cecilia helped me out she was very sweet, and patient! Great store overall read more

Service here is pretty quick. Most of the time I'm in and out here. Great customer service every time!

Seriously I've been to a lot of UPS stores... this one is by far the best. The staff is so friendly and patient.

I have been to this UPS location many times - mostly to ship items out or return Amazon items. I have never had a bad experience. The staff is really polite, friendly and upbeat! I'm not sure if the Asian man there is the manager or the franchise owner - either way - he has also always been super nice and very professional. One time, some part of their system wasn't working properly, so he took my number down and text me my shipment return confirmation receipt as soon as it was back up. Not many people follow up like they say they would (in any type of business), but he did and I really appreciated it. I would highly recommend this UPS location! read more

Great experience. I thought it would be busy during the lunch hr and it wasn't. The clerk was very helpful in taking my box, wrapping it and placing the return label on it for me. I was out in 5 mins. I'll be bck read more

Just left here.. The owner Michael Chan was fantastic! He helped this novice with forwarding some emails that needed to get notarized. And he did it with a sense of urgency and professional but friendly demeanor that is sorely lacking in the customer service business these days. So go take all your business to him and he'll get you what you need! Thanks Michael! read more

Do not Go here! Terrible Terrible Terrible set up! You pay TOP dollar for connivence! I needed 2 pieces scanned and emailed to me. The store has "1" Computerworld do everything on. Pay $2.50 per minute for customers, scan documents, pick up documents. Same "1" computer for employees and customers. Basically Plan on waiting if anyone else is in the store. read more

Went by to buy some boxes and have images blown up and printed. I was very pleased with the help I received from Edgar. What I needed help with was by no means a "simple" job. Edgar took the time to understand and complete exactly what I wanted. I am so impressed with this location, I hope the management takes note of what a great employee they have! read more

I was just at the UPS Store in Duarte. While I was assisted with no problem as usual, an elderly woman came with a few large boxes. She was assisted by a young lady wearing a mask. When the customer was asked a question the customer asked the employee to lower her mask, as she was extremely hard of hearing and needed to read her lips. The employee said she didn't want to lower her mask, which is completely understandable. I then repeated everything the employee asked, as I was not masked. I enunciated clearly to make it as easy as possible for the (now humiliated) customer. None of the other staff were masked, but no one offered to step in and help out this disabled woman. I realize all of the staff are young and may not have had to deal with this type of situation, but I think a discussion regarding helpfulness and empathy should be incorporated into your training. I will think twice about giving my business to this store, which is 10 minutes from where I live, which makes me sad. read more

they don't open on time. when they finally opened, their "system needed to log on" which caused further delays. when i mention the late opening, the associate gave me a rude and defensive respond. read more

Dropped off my amazon return with labels got my receipt and I'm on my way. Easy day. Nothing was blocking my way to the counter. I guess the only improvement this store can do is the repositioning of the counter. Instead of facing the glass wall it should face the door. The workers might notice that there is a customer coming in and he is carrying a big box. read more

Kattie George is friendly, positive, great attitude and very efficient. It is always a pleasure to bring my stuff in here to ship. I tell all my co workers neighbors and friends to do business here. I highly recommend this location, because of Kattie! Sincerely, Jeff read more

Their signs on the door and websites say closes at 7 pm. I get there by 650 pm and they already have the gate half closed. They see me try to open the door and the workers just stare like they don't care. Then someone approaches at 7 pm and they let them in to get their mail. Discrimination read more

Came in for a quick question and EDGAR went above and beyond and was actually able to find exactly what I needed !

amber was very pleasant and nice. great customer service. quick and easy. business is clean.

Never had a problem here. Close to my work. I get packages dropped off here via MyUPS and it is easy and convenient for me to pick it up. People are nice and friendly too. read more

stopped by a few weeks ago to drop off my package. the store is in a quiet plaza. The two young men at the store greet me when I enter and help me tape my package to ensure the envelope won't break. The service is very friendly and courteous. The office space is clean. love this neighborhood gem :) please keep up the good work! read more

If I ever need to make a trip to the ups store I always come to this location in Duarte. Their customer service is the best and I never have any problems. Very helpful and fast service. Thank you to Adrian, Mike, Lesley and another one of their co-workers I forgot her name. If you ever need help come to this store you'll leave satisfied. read more

What can I say, it is what it is. The service is good though the employees are not always super friendly, They get the job done. They are knowledgeable about products and shipping. If you need shipping products they can sell them to you and advise you on the proper use. Need a PO Box so your home business apears to be "Big Time"? You can get it here. read more

This particular UPS Store is the one I most often frequent. Primarily come here for box shipping. Upon entering, you'll also see they have a few PO Boxes. I don't find those long lines like that of the post office, always a plus. Plenty of parking in the plaza, which happens to be next to my favorite local Starbucks and Jamba Juice. read more

This place is the best to notary and other services ... Alex was so helpful, professional and good manner

Came here to ship some damaged items I received from amazon. when I walked in I was greeted by Mike Chan. I needed some shipping envelopes and Mike helped me pick the ones that would work best for my items. Great place, friendly environment. Very happy with customer service, Thanks Mike! read more

I had to go in again yesterday for some shipping returns. I was helped this time by Joe and Greg. They were awesome! They really do go above and beyond help you there. Pleasure to do business with them. Thanks guys! read more

I needed to ship something for my business, closing time for this place was 7pm, but I came here at 6:50pm to drop off a time sensitive package and was turned away since the guy working there didn't want to stay later and already closed up shop. That's terrible for a store that is business focused. read more

Superb customer service. Helped me carry in my packages and having watched them pack my items, I am confident in their professionalism. I will definitely use UPS over FEDEX or USPS, because if their packing service and obvious care. read more

Honestly, I love this place. I've been coming here for a loooooong time. And dare I say this was the ups place that restored my faith in using ups after it was broken a long time ago. Occasionally you get a customer that just sucks up the time. But its better than usps. I'm about to head over there again. Glad they have later hours to accommodate for my work schedule. read more

So irked and annoyed. I tried to send out a package with a damaged label. They kept asking if I had another one, clearly if I did I would put it on the box. I asked them to key it in as the tracking label is still very clear just a slight defect on the barcode. Then they tried to explain that if I key it in... Then everyone has to key it in and they don't like that. So this $40 package is an inconvenient factor for the poor UPS driver because it has to spend 10 seconds keying in a barcode. I honestly hate when my returns go through UPS because I always end up with some issue, well only when I come to a UPS store. So about 15 minutes later they keyed it in after calling their manager and talking on the phone for 5 minutes about nonsense. Don't worry, I never have anything to do with my day. Will stick to the UPS store by my house. All 8 seconds it took them to key it after helping 3 customers and completely disregarding me... I will definitely be filing a complaint. I was standing at the counter and they started to help the customer after me and handed him the credit card pad AROUND me as if I wasn't standing there. Not once did the Asian lady look me in the eyes after saying OH NO WE DONT LIKE DOING THAT, THE DRIVERS ASKED US NOT TO BECAUSE THEN THEY HAVE TO KEY IT IN. Poor customer service skills. Sorry if I inconvenienced you. Should have saved a phone call and just gave it a shot. Not going to let it ruin my day but a good 15 minutes of my day was pretty sour for a 10 second transaction. read more

I came in for business-related purposes. The services I needed resulted in some "miscommunication" during form processing with a very upsetting outcome, embarrassing to both parties involved. I was rather upset when I caught it later and made sure to call them first thing in the morning. I initially wanted to proceed with a scathing indictment, though Matt and Edgar both helped tremendously with regard to rectifying the situation. They were both professional and courteous, and made the remedy quite nonintrusive to my hectic 24/7 work cycle, with callbacks to confirm the status of changes. I have to recommend the store, if not just for their great customer service that definitely feels human (vs scripted corporate). read more

Terrible store that has no printing. I had to print at staples and when I returned to mail my package they had closed their store early

I came here to get a letter notarized, and there was one person in line in front of me who had brought in a huge stack of pots and pans to be shipped. The clerk proceeded to weigh every individual pot and pan, and package each one, all the while stopping to chat up another customer. After waiting nearly 20 minutes, I gave up and went to another nearby UPS store. While my experience might have been exceptional, the point of using a UPS store is convenience, which in this case was a complete fail. read more

I have been going here for 10 years. They have new owner's and boy does it show. The worst customer service ever. The guys working in the mornings need to find another job. They are very rude and act like they are being bothered by your business.. I will find another location this place is terrible. read more

Horrible customer service. The lady manager is very rude, she will complaint electric bill is too expensive and make you close the door every time you go in and out when dropping off multiple boxes. Inside the store is small and hard to move around when dropping multiple boxes. I would rather use 710 S. Myrtle Ave., Monrovia CA 91016 which is located old town Monrovia. read more

Very good service. The guy is so nice, helped me every thing. Sorry I did not remember his name.

After a terrible experience trying to copy, notarise, and ship some documents in Pasadena (556 S Fair Oaks UPS) I came here on a recommendation and was so happy with the service I received! The employee was friendly, efficient, and extraordinarily helpful. She even pointed out how best to ship my items, saving me $60! I wish I were closer to this UPS - such a great experience. read more

Always come here for notary services. Kind and helpful people. Never a complaint.

STOP - this store owner will not pay on damage claims . I payed for the EXTRA insurance in case the item is damaged. Not only that they packed it which give you a guarantee that if your item is damaged you will be paid on the amount of the insurance you paid for. THIS owner will not pay for the damaged vintage musical item even with pictures of the damage and an invoice for the repair. As a long time UPS customer was surprised to find out the store owner has the latitude to tell a paying customer WITH the added insurance - TO BAD I CANT HELP YOU. Now i have no option other than to file a smalls claim. read more

Horrendous experience, and then I saw a review from August that mentions a new owner and boy, does that explain it all. I was in the shopping center in August so sent a insured package from here instead of my usual UPS store in Arcadia ..that was my downfall. One item in the carefully packed box was broken..no big deal, just open a claim right? Wrong...this store and their "owner" Michael Chan did nothing but try to lie, deceive and give me the run around for more than a month to settle the claim. First, he said there is no such thing as a claim number, just go by the original tracking number....LIE #1. Then they failed to open the claim in a timely manner with UPS corporate. Then I offered to settle the claim for less than the value of the item as I was moving out of the area, but changed my mind, cuz, hey, I didn't buy insurance for nothing, he decided to email me with a sarcastic snippy response. Ultimately had to escalate this with UPS corporate, still took more than a month. Finally get a message to come in Monday and my check for the claim would be ready....NOT!! Waited till end of day, only to be told the check wasn't there, but his wife was at their other store (God help us..in Monrovia) and I was welcome to drive over there to get it! Heck no. Told them I'd be back in an hour, returned and still had to wait for her to keep me waiting some more, with the excuse that it would take her extra time to drive to Duarte from Monrovia !!! Huh? Corporate confirmed that he had indeed lied about opening the claim on time...don't use this store or the one in Monrovia. The only and best UPS store nearby is in Arcadia on foothill, west of 2nd av...the guys who run that are friendly, honest and true gentlemen. The way true customer service should be, right? read more