This is my favorite ups! The staff is so friendly ! Even the manager is super nice! Today Rj helped me and he was super nice and fast and very professional. He even acknowledged my son. Thank u for everything today (: read more

Saved me! this branch was able to make last minute request while another competitor ( fed.... lets not mention that name) was not able to do it! very polite courteous. read more

Love the convenience of having this UPS store nearby. All of the employees are very professional. They greet you when you come in, and you can tell they try to help everyone as quickly as possible. Especially now when package delivery has become more important in our lives, it's nice to be able to pop in, drop off a return package, get a receipt and be out the door. We've had packages rerouted to this location when we were having issues with post office delivery, and we've also used their notary services. Over the years, faces have changed, but the training is obviously consistent because we receive the same competent, professional service no matter who is working. read more

No matter how many people are waiting, someone will always acknowledge me and let me know that I will be help as soon as possible. They know their "stuff" and are very helpful when I don't know mine. read more

Mo was a class act character by helping my father and I with a notary. Great customer service we will definitely be back

Returned a product to amazon. Chris was very hospitable and I could tell he cared about helping and getting everything taken care of for me. Even lent me a phone charger since my label was on my phone and phone was dead. He even walked around counter to plug the cable in for me. Just another detail that shows Chris knows what exceptional customer service looks like. Chris is a Rare find in todays customer service environments. He really went out of his way to help. He had incredible customer service! read more

WOW! This was my first time at this UPS Store location. Of all my package-mailing history I have to say that my experience today with Mike was by far the very best I've ever had! When it comes to customer service, Mike is the real deal. He is knowledgeable. He is patient. He is kind. He is funny. He is resourceful. He is thoughtful. He listens attentively with a genuinely caring ear. He is also calm and articulate so the communication was clear and efficient. I had many items to return to Amazon and he gave me all of my options. There were some things I needed to do to prepare my package that did not require assistance so he let me know he would step away to help the woman who had just walked in the door. The woman had an extremely fragile, valuable, and historic musical instrument that needed to be shipped across the country. She stated more than a few times how crucial it was that the item arrive unharmed. It was a tricky one because the instrument was enclosed in a case that didn't offer much support or cushion inside. The customer was concerned that the instrument would jostle around inside the case and cause damage. Mike listened, empathized, and put a lot of thought into how he would handle her package. He gave options and his best suggestion. He was honest and totally considerate of her needs. I could tell she knew that Mike sincerely cared, and she felt confident in Mike's knowledge and ability to take care of her package. Meanwhile, a few more people arrived for shipping assistance and he greeted each one and let them know he'd be right with them. He was able to multitask and help them so they wouldn't have to wait too long...all while communicating with those of us who were still there working on our stuff. He was unconditionally and consistently pleasant with every customer. My needs were met in a reasonable amount of time and I thanked Mike for his help as I left. He thanked me back, smiled, and wished me a good day. I really appreciate and highly praise Mike for his customer service skills. This gentleman is an asset to this UPS Store and to UPS as a whole. I will choose to go to this location for all of my shipping needs going forward. THANK YOU, MIKE! See you again soon. :) read more

Fabio was "Fabio-lous "!! Great communication, great followup, great customer service. Shipping vintage headboard from CA to OH. He gave me an estimate for picking up the item, packing/protecting, and shipment to OH. Received package today and the headboard was in great shape. When I thanked him for all his help, his reply was "That's what we're here for!" - how often have you heard that lately??? read more

I've used this place on four separate occasions for Amazon returns. I've never tried going anywhere else for this service but here because they make it quick and painless. Friendly customer service every single visit. read more

Have used this store a few times because of the convenience it offers being across the street from our public storage unit. Had a great experience with Fabio and his team today, as brought in 18 cases and needed labels printed and adhered to each case. They had a dolley conveniently available for us to bring the cases in from our automobile. The staff made room for us to place our cases out of the way of other patrons, while assisting us. Friendly and courteous customer service at this location and will be using them again. A+ experience. read more

They don't deserve a start but this is the only way to rate this place. I sent my son here today and the man who helped him was rude and unpleasant to help him. He seem fine to help other customers and had great smiles with the all of the people except my son. He felt the way the man treated him was due to my sons race. Shame on this place and I will never be back. read more

I had to have a document notarized and the notary Kelly was so nice. She was very friendly and nice. She was very helpful. Thank you Kelly.

Tried to charge me 2 dollars just to print a return slip, terrible service, fedex did it for free

I love being able to pop in, hand them my items and let them do the work! You do pay a bit more than if you box it yourself and stand in line at the post office but the customer service here is excellent and they will box, label and shop for you. Convenient location, normal hours, friendly staff, you just pay a little more. Worth it to me! read more

Every time for the past many years I have been coming to this UPS store in Escondido I receive the BEST service! Every time ! Thank you Fabio, Chris and everyone in the UPS store 5590 ! Job well done !!! read more

UPS on valley parkway messed up my return. I returned something through the UPS and it was suppose to be sent back to Amazon, Amazon a month later contacted me saying they have not received the item and will be charging me because it has not been returned. This is UPS fault, don't drop off your packages to this UPS they will mess it up. read more

Went to this store and found it closed 10 minutes before that 5 PM posted closing time. Two other people were there at the same time and were upset by the early closing. The person inside paid no attention to us. read more

Fabio the store owner is often working at this location. He is a gentleman and an asset to his community. I have been working next door at the Verizon store and every day I see him helping people carry things out to their car and brightening the day with a gentle smile. God bless read more

Had three small packages to ship (t-shirts). These guys wanted to charge me $12 apiece. I said I'd just go to the post office. The guy told me they'd charge me $20+. I decided to go see for myself. Guess how much the post office charged me . . . $5 apiece. This place is for Amazon returns and nothing else. read more

This is my second UPS Store that I have had a Mail box at and this location is 100 times better then my first experience with this franchise. This location is still fairly new (only 2 years old) and the family that owns it are supper nice. They really enjoy talking to you and listing to you when you have a conversation with each other. For some reason I was having a hard time finding a location that would utilize their new contact method using email and texting. This way of notifying us all that have packages waiting for us makes it really easy to get them. (Before I had to call or just come in when I had a chance.) This location of the UPS store is a slam dunk for using to send and receive your packages. read more

UPS stores can be hit and miss, it's all about the staff. This branch is a wonderful example of great people willing to help you in any way that they can. I've been helped by lots of different employees here and they've always been efficient and professional with me. They always have the packing materials that I need and do a great job on Amazon returns (you listening Amazon?). It's a pleasure to deal with people who do their job well. read more

The UPS Store - It can be a bit confusing to find this location, just think you're going to Albertson's then walk in the other direction, Voila. - Printing Services Near Me - Escondido, California

I have been to this place before nothing great nothing bad but today Im upset. I had a package that I had to mail back for my husband, it was a prepaid returnable package. I forgot to tape it and so I asked the man that was helping me if he would tape it up for me; which I have always done in the past, he informed me that it would be a dollar to tape it or I copuld buy tape if I need to. I was in a rush so I didn't think much of untill I got home and I was upset. It was not the amount it was the nerve of the idiot wich happens to be the owner!! So I guess Ill never be going there again. He is a greedy little man and he should be more respectful of his clients. read more

Awesome experience. We came in to get some documents notarized about 20 minutes before closing. Rather than grumbling about us coming at that time, they greeted us warmly and Fabio happily helped us with our documents. To top it off they have an awesome Yelp check-in deal for notarization that sets them apart from others. Anytime we need to send anything or get something notarized, we'll come here. Thanks guys! read more

Quick and easy place for my eBay sales or amazon returns. Really appreciate their attentiveness. I'm always in and out.

They did a wonderful job packing and shipping fragile crystal stemware across country for me. Each piece of crystal was double wrapped in bubble wrapped, then they were all packed in a box filled with styrofoam peanuts. Nothing was broken or chipped. read more

Made my return process to amazon suuupppeerrr easy !!! I can remember the young ladies name ( long blonde hair ) Thank you for the great customer service and for making the process easy read more

They are nice, excellent, gets the job done. 5 stars! They are friendly and are open to conversation, yet don't waste any time and gets the job done. I've had a time where I had missed to mark up the RMA number on the sides and they gratefully helped me out just over a simple phone call. Definitely will be back whenever I need to use UPS. read more

The staff here is always friendly and prompt. I always take my mailings here. I made a mistake on a recent package and they went out of their way to help me solve it. I appreciate the great customer service from this store. read more

I am finding I can depend on my UPS store for more than shipping. They help me with my e-mail enlargements and any problem I come across in this techy world. I am from the cave man era and they are helping (Wilma Flintstone) with my printing and are invaluable in so many ways! A friendly happy place for mailing packages and then some! Fabio, the owner and Rachel, my favorite 'go to' worker, are hands on wonderful people! I love going to this UPS store. read more

Hey Escondido---Go no where than this " Store" when we moved to Escondido ( 2 Years) ago we needed their help, for little things but " big things for us. ( + 55). Great Manager ( Fabio ) takes time to get your needed ( Services).His " Crew" does the same.No questioned unanswered. All employees remember your name and greet you every time This Store reflects why We (USA) still works. A Great example why Escondido " works" ( " How do you like Escondido? " John and Barbara. read more

Despite the big corporate name, this is a family run business and the family is extremely nice! I rely on them to ship marketing materials and promotional items that I send to multiple business partners at a time and I am always confident that everything will be taken care of. Every time I bring a package in they take great care in making sure it is shipped properly no matter how small or insignificant the item may be. I highly recommend them for all of your small business needs. read more

I use this place to send faxes, ship out large packages and even scan and email documents. The staff is super helpful and friendly. I love this place super reliable and helpful. read more

I shipped a larger box to Oregon City, OR and the night before went to the UPS web site and got the costs for shopping and insurance so i knew when I walked into the store what it should cost. They came up with a price $10 higher and when i showed the printout of what UPS says it should be, they wouldn't honor it or try figure out why the difference. Full value insurace was $25 higher in the store than the UPS web site. I feel this store has a fundamental lack of integrity and will not go back. read more

My husband uses this location all the time and raves about the customer service. In my first visit I experienced why he only ships from here. Justin is very friendly and goes above and beyond when it comes to service. They treat you like a friend and your packages like their own. read more

I've had great service here time and time again! Everyone is so friendly and willing to help. I love using UPS over USPS because I can guarantee my package will get to its destination. read more

Great service, they helped me out with proper protection while packing, helped me with printing photos which was very easy, I even emailed them the photos on the spot, let me choose the paper and everything. I was really happy their customer service read more

Purchased a collection of antique stoneware and needed it packed and shipped to Pennsylvania. I have things shipped frequently and have had some really bad experiences in the past. These guys are far and away the finest people to deal with and did an exceptional job packing this delicate collection. It doesn't get any better than these guys do it. Thanks for your great service guys. AAA+++ read more

Amazingly helpful! Super friendly staff, unlike other UPS stores that have serious attitudes.

I had a BIG problem with an expensive item that I shipped, and they were all over it even though it was no fault of theirs. One employee stayed late (off the clock!!) on a SATURDAY to assist and then I got a call first thing Monday morning as soon as somebody walked in their door. I mean, who CARES this much about a customer? I was exceedingly impressed. Such a great experience, and everything got worked out thanks to all their teamwork and effort. If I could give more than 5 stars, I would. read more

My experience at this store was not a good one. I attempted to ship my son's television to him. They would not allow me to insure it because the television was plamsa. The package never made it out of UPS distribution center before the driver ran over it (according to UPS). The UPS store pointed to UPS corporate and UPS corporate directed me back to the UPS store because it is a franchise (not really a part of UPS) . Bottom line l can only recover $100 on a $500 television because of UPS negligence. The moral to this story USPS, FedEx and never a franchise because if something goes wrong you are on your own. read more