First time at this location. I needed to get my ID card laminated. I walked in and was greeted right away. Staff is very friendly and quick. She even gave me a discount since my card was so small. Great service will definitely use them again. read more

The UPS Store - Mailbox Centers Near Me - Escondido, California

Tried to drop off 2 prepaid UPS packages at this location on 7/9/2026. The heavyset guy working the counter could not have been a bigger jerk. He told the woman in front of me the "USPS website was down" so whatever she wanted to do, he could not help her. Then he told me he could not (would not is more like it) give me a receipt for the 2 prepaid UPS packages I was dropping off. Apparently, this guy is on some kind of power trip or just doesn't want to work. Go elsewhere for your UPS store needs. read more

Not overcrowded I was in and out in less than a minute. I got the service I was looking for, which was a great value . . . Super service!

Always amazing service!!! Love this location as everyone I run into are kind! Not ever a long wait because they are efficient

All I wanted to do was drop off my PRE-PAID packages, I did NOT want a receipt, yet the employee refused to take my packages....honestly hard to believe that they have NO drop off box for those customers that do not require employee assistance. Needless to say I will be doing my drop offs at a postal annex so as to avoid this place. read more

been going to this UPS for a long time and all i can remember is the staff has never once given me an issue. they have always been polite and fast paced. read more

Ali Nuhaily was a huge help to me with labeling at the last minute. He patiently took his time on a very important issue. His demeanor was clearly outstanding. A true gentleman and professional. He has definitely earned future business from me. read more

The service was great today....Asked for help for 2 things. ..and 2 different people...and they were both helpful...will come back to do orher things that I need done...value was great today. read more

Eric and Ali were awesome very helpful best experience I've had at a ups store definitely be coming back to this location if I need to ship anything read more

Ali! Huge thanks. He really really went above and beyond to help me with my shipping. Every time I go in this store I am just so amazed, and gratefu,l to them for their service and help. They are always so helpful, pleasant, and professional. Also it is always very clean and well organized. Kudos to this store! read more

Exceptional customer service and support. The staff assured me with getting my livescan right when they were closing. Thank you!

Excellent staff! They make using UPS a breeze! Very efficient and very professional. Always so pleasant too!

Edit: The UPS branch got back to me and apologized for error and refunded the shipping cost for having to resend our documents because of their notarization error. We used this UPS store to notarize a car title transfer. The assistant manager, Eric, made a mistake on the notarization. he put "9" instead of the full date he was supposed to. We didn't notice and sent the document by UPS to Washington state where we were transferring our car title to our son. Our son received the document and took it to the local WA Department of Licensing office to complete the title transfer. They noticed the mistake and rejected the notarized document. I sent it UPS Ground, because it would get there in time for our son to file the document. Our son informed us of the mistake, and we went back to the UPS store to get the notarization re-done. They agreed to re-do the notarization for "free" because of their notarization mistake. How many of us would expect to pay for them to re-do their mistake? We had to send the document to our son by next day service because of their mistake notarizing the document in the first place. They refused to send it for us for free because, "the document got there the first time, didn't it?". They said it wasn't a problem with delivery. I expected them to take responsibility for their mistake. We wouldn't be shipping the notarized document a second time for $65 if they hadn't screwed up the first time. They gave us a 20% discount for a $65 shipment we should have never had to do AT ALL. Don't use this UPS store for notarization services. Their mistakes are your problem. Any negative consequences of their mistakes are your problem. They don't recognize any responsibility for making it right to the customer. That's what you get for trusting them to do the right thing. read more

I cant stress how amazing this UPS is, the most helpful staff - specifically Sequoia and Steve were life savers in getting my passport documentation printed. They were kind, helpful and full of knowledge on the technical workings of their store. Beyond worth it in terms of bang for buck! read more

This UPS is great. The workers inside go above and beyond to be helpful. They are patient when I bring in a bunch of Amazon orders at once and even held a package for me when I forgot it. It's refreshing to see great customer service still exists. Thanks guys! read more

Used to love this store. Would ship multiple products from here. But lately they wont take amazon packages back even though its in sturdy amazon packaging with no chance of damage. This new "dude" wants you to buy a UPS box even though it says on Amazon that UPS will go everything from pack ship and label. And this "dude" said its always like that. To this new "dude", i have shipped multiple packages from this store. I think you are new and need to learn the rules before you put down this ups business. Good luck to the owner Waste of time coming here. Will be contacting Amazon. update: Contacted Amazon and they said its very surprising why a UPS store would do that. i went straight to Kohls with no issues. Goodbye UPS store Escondido read more

The crew at this UPS store were so very helpful. They went above and beyond to help me get an important package overnighted. I appreciate their kind, helpful attitudes and would highly recommend this store to others! read more

Store seemed to be doing much better on the Amazon returns again but of course there's a new guy today that won't accept the packaging that Amazon shipped it in via UPS shipped even though there aren't any labels on it and it's their exact same package. He says UPS won't accept it which is odd because it's a UPS store in UPS packaging. read more

I came in for a pretty simple Amazon return Ali was very helpful. He took his time helping me when I couldn't figure out the return label situation I also noticed the girl working next to him (didn't see her name). She was very professional efficient and kind. "How can I help you" attitude. She valued people's time by working very fast. This type of work ethic is so rare post-pandemic and I really appreciated the service. I hope they both get recognized for their hard work (and maybe even a raise) ! read more

I had to ship a package and Nora was the one who helped me ship it out. I haven't shipped from here before so she gave me all the options for boxing, stuffing and date of arrival. Nora had excellent customer service and was very sweet and easy to talk to. She also made sure to assist others while processing my transaction so there wouldn't be a lot of people waiting in the store because of Covid. Five star review. Nora also had a mask on the entire time and the store was very clean. read more

Eric packed a very special item that was in an equally special collectors box. I was worried that it would get damaged in shipping. He went above and beyond to assure me that he would pack it properly and could guarantee its sound arrival. When he saw that it was being shipped to the east coast he first placed it a plastic bag to protect it from the moisture from their snow storm. It arrived perfectly and I couldn't be happier with his attitude and attention to detail. Thank you Eric for taking the time to ease my mind. read more

We are based in Escondido and operate a large brokerage for antique clocks. We have shipped smaller ones from UPS Store locations across the U.S. for over 24 years. Today I took in a small clock to the Auto Parkway store and asked to speak to the manager. Our process is that our clients pay for packing and shipping. The UPS Store calls them for payment once the item is packed and they know the price. Simple. The manager of the Auto Parkway UPS Store was absolutely clueless and dismissive. He was unwilling to call the client. Unbelievable! He turned away business that we took to his competitor store on E. Valley Parkway where owner Fabio accepted it without question on the spot. Fabio clearly knows how to run his business. The owner of store 7184 (Auto Parkway) needs to keep a closer eye on his business - it can't only be about accepting Amazon returns. Having run my own small business and another one of far greater size in the past it has been my observation and experience that lots of money can be spent on marketing, but if the employees are unable to turn a prospect at the front counter into a client at the front counter, the advertising and hard work by the owner up to that point has been in vain. Were I the owner, I'd consider sending a "manager" like that packing. How much other "free" business has he turned away? read more

After telling the worker that I had never done an Amazon return before he was very unhelpful and patronizing. It isn't hard to explain the process and how to fix the error I had made. Literally no people skills. read more

I've been to this UPS location many times, mostly for Amazon returns but for shipments as well, and the staff members have been efficient and helpful every time. There's a clear sense that they care about their customers and strive to improve their services. I will definitely be returning time and time again. read more

The guys that run this store have excellent customer service and are always willing to help!

Eric was very helpful and patient with my lengthy request and did his best to try and get me the best rate for my large international package. Ultimately I had to settle with paying more than I wanted to for shipping the box, but there was definitely a lot of effort put in trying to see if there as any way to get me a lower cost and I appreciated the effort that Eric made. The customer service here was definitely an improvement over going to the USPS. read more

Ali accused me of cutting in line. I use this location as a drop off only. I do not require services of any kind. I do not require a scan of my package at drop off. I dont enjoy being accused of cutting in line. Been shipping for several years. When packages are 100% ready to go you just drop it off. This is the same at USPS and Fed Ex. I will not go back without a apology. read more

Was told by the clerk that they don't accept pre-labeled, pre-paid postal packages; they must be dropped off at the post office. When I asked why, since literally all they're doing is scanning them in, I was told the postman who picks them up complains. I had three packages. This is the second time I have been told at this location to conduct post office business at the post office. l will drive out of my way to avoid this place in the future. read more

So easy to return Amazon purchases! Just print labels and drop off. No waiting and no additional cost!!

Shout out to Ali for getting the line in and out during the storm. He was the only employee on shift from what we saw and took down a line of four to five people in a matter of five minutes. I appreciate his attentiveness and great customer service during COVID. Thanks for your help! read more

Nora was such a great help to me. She was able to quickly process my package drop off and fax out some documents for me. I've been to this location a few times and she has been the best help yet. read more

I have received at this specific UPS location is standout. I have dropped off Amazon and Bloomingdales returns numerous times, ALL of which I have received a tracking number for, and none have been lost or delayed. I also mailed gifts during the holiday season, all the prices and delivery options were presented to me before I asked! Thank you to the team at this location for your excellent customer service and friendly demeanors! read more

Five stars, great service from Eric! Fast and easy, super nice and attentive service from Eric

This UPS store is family run and they are fantastic! They are always willing to help and they are professional and friendly. It's an absolute five star experience every time I go in there. Highly recommend them read more

This is the sort of service that allows businesses to come in and get themselves out of trouble because of the wonderful service provided by this UPS store! I would strongly recommend! read more

I love and I mean love coming here. As much as things get complicated with Amazon they are super helpful and professional. Bushra is so kind , knowledgeable and great customer service! Thank you read more

I went to the UPS store today, trying to rush in before they closed a 7 PM. The door was closed and I was worried that I was too late by arriving at 6:59 PM. Thankfully, Ali was working and helped me with two tasks. He helped me send a shoe return, as well as send a tracked package for an important check that needed to be sent. He worked efficiently and even had time to make small talk with me about my Costa Rica jacket even though it was now past 7:00 PM. I had to leave a review because he turned a potentially stressful experience into a quick and easy visit. Thanks, Ali. read more

This is the cleanest, nicest UPS store we've used. The young woman behind the counter (even wearing a mask) had a smile on her face the entire time and it was a busy Saturday morning. Fast, pleasant and efficient! read more

Lovely people and great customer service! I dropped off a couple letters to be picked up by USPS but one was returned to my address despite the postage being right. I came back to ship it off UPS Ground and they gave me a discount even though it wasn't their fault. I've walked in a couple times before and it was always pleasant and quick. read more