Sean is always helpful and friendly in processing Amazon returns or helping with the self-serve station, and recently helped me ship a package via UPS to my friend in Philidelphia! Will always return here for my UPS shipping needs. read more

First of all, I am so grateful to have a shipping store close by. I always cringe at the thought of going to the USPS. Or have to drive to RSM to drop off Amazon returns. Today was the first time I used the Self Service return kiosk. Even though Sean was there to assist, it was simple to use. Although I enjoy talking to Sean, the new machine frees the staff up to assist customers. Heard some people complaining that this machine will take away jobs. Please! If it saves me time and is efficient. Im all for it! We are all busy in life. Take time to thank Sean and his staff for helping us! They deserve to be treated with respect and kindness. Thank you Sean! read more

Came here on Saturday afternoon and several times before.... It's always quick and easy. Appreciate the help from the staff!

Everyone here is super friendly and personable! I go here often to send snail mail to my friends and family and I am always greeted kindly and warmly. Service is excellent and packages always get to their destination safe and on time. They also offer other convenient services outside of shipping like returns and shredding that I utilize too. Special thanks to the amazing people who work here, you make my day every time I come by! read more

Ohhhhh .. unfortunately this location is the closest UPS to me. And unfortunately I have to do business with this location especially for the Amazon return.. But each time I come here I promised myself that it's going to be the last time that I do business here. The owner of this location is a very selfish prejudice person that there is no way that he he doesn't insult you with any conversation. I think UPS has to have a better filter to choose who is going to get the franchise. Beside of all the requirements they have to have a personality test and filtration. Some people don't have the personality to represent UPS brand. read more

My local UPS Store in Foothill Ranch handled an out-of-state notary job for me, and I had my daughter drive a long distance so we could take care of it there. The team was professional, efficient, friendly, and highly knowledgeable. Their focused attention saved me from what could have been a stressful and time-consuming process. I'm truly grateful for their excellent service. From now on, the UPS Store at Foothill Ranch will be our family's go-to location for all such needs. Many thanks to the entire team! read more

I visit this location on weekly basis. The team is amazing. They have helped me with my passport, international shipping and local shipping. I have given them many large jobs. The team is always positive, they NEVER make any mistakes. In addition the place is very cost effective. I highly recommend this location. read more

The UPS Store - I give them many packages, the team is awesome. They are very nice and helpful - Shipping Centers Near Me - Foothill Ranch, California

Sean helped me figure out what I had done wrong. Fixed the proble, put my box together and didn't charge me for the extra help. He was very funny and helped calm frayed nerves. The people who work in the store are always helpful. Best UPS to go . read more

Excellent service from Sean! Appreciated his patience and help shipping a last minute Christmas package. Also with an Amazon return. He is always friendly! Not my first time coming in to this location and received great service from the helpful and friendly staff! Even during the most busy season! This really is a unique location! Merry Christmas Sean and team! read more

I was impressed with Sean and his assistant - they were overwhelmed with customers when I happened to come in, yet they managed everyone with care and efficiency. I was pleased they had Live Scan available and was done in no time at all. I would use this store for any packaging needs - they are fast, efficient and friendly. read more

I stopped by to get a document notarized and ended up having a great experience. I hardly review retail stores, but I felt this spot deserved a great review. I was assisted by Sean, whom I believe is the franchise owner, and he was very friendly and helpful. Through our conversation he was able to help me both fax and UPS the original notarized document to NYC. I had only planned on getting it notarized and faxing and mailing it myself. It may have cost me a few extra dollars to have them do it, but it made it much easier for me to have a one-stop shop. It saved me the trouble of running back home to fax it and then to the post office to mail it. It's not often that the person helping you actually listens to you and finds a way to solve your problems. I wasn't asking for his help, I was just talking about what the document was and what I needed to do with it. Kudos to Sean for actually listening. I will certainly be back when I need any of their services. read more

This is the BEST UPS store in Lake Forest. Manager is always on site and extremely helpful. If there's a line it always moves fast. No matter where I am I will always drive out of my way to process my returns and shipping at this location. read more

Sean was so kind, patient, and FUNNY. Both Sean and the other amazing gentlemen (unfortunately I forgot to get his name) helped me with fingerprinting. So thankful they were there today!! Made my experience painless and added a few laughs in there for good measure. 10/10 read more

I love the new Amazon Kiosk. Easy to use, so convenient. Place is always clean, well stocked. Great location and no problems with parking. read more

I have consistently used this store for shipping, Amazon returns, and other services over the years. They are always friendly and willing to help. read more

Amazing Service ! Walked In with a large return from Amazon and didn't know exactly what I needed to do for the return. Never had returned a large items back to Amazon and Sean was amazing so helpful so patient and gave me directions on how to navigate Amazon for a credit back on my return such a wonderful person. read more

I came to this UPS location a few weeks back to initiate an RMA for a pair of Samsung headphones. Unfortunately, the UPS systems had not been updated to handle this specific return, but Sean went above and beyond to ensure that my return was taken care of, even going as far as contacting Samsung on my behalf. In the end , the issue was sorted out. Thanks, Sean and Team! read more

Sean is the best! He's our #1 guy who has been handling all of our notarized letters. The staff is fast and efficient. I've been here numerous times and rarely have to wait. read more

Love this place I have had my mailbox for 1.5 years now never issues. Sean the owner is so friendly everytime me or my kids walk in for mail, packages he is always smiling and happy. Super clean store and never had any issues. Never have lost a package or mail. Must go to for all your mail, packaging shipping needs! read more

Scott and Sean are awesome! They're always super helpful, patient, and in a great mood no matter how busy it gets. They really go out of their way to make things easy. I come here all the time, and thanks to them, this UPS Store is hands down my go-to spot. read more

If I could leave ZERO stars I would. The owner or manager whoever he is, is rude and does not know how to articulate anything to customers. He has made unnecessary comments about how you shouldn't use Amazon package bags when they are there to use. He also suggested someone coming in after 3 people waiting in line go ahead because he thinks he came earlier which was not true. They need to hire some more people as it seems too overwhelming for this guy to manage more than one customer in the store. Stay away from this place at all costs. His communication is NOT clear and is very off putting. He's given me a weird vibe just for asking for a drop off receipt and talks over everyone while helping someone. Like finish with one customer before jumping to conversation with others in line. Better yet hire some employees! He talks condescendingly and is confrontational with the customer. Very unprofessional. He has some fragile energy to be talking to women the way he does. Would happily drive a further distance instead of going there. This man is very misogynistic and miserable. I've had 3 separate bad experiences with this guy. read more

What can I say. Sean the manager is the best. THE BEST! This man will bend over backwards to make your UPS experience wonderful. They have a new scanner kiosk that you can use to return Amazon packages that is so fast !! This place is tremendous for service and quality. Oh and to those few bad reviews here on yelp? Get lost and get a life. Y'all would complain about anything and everyone. Beat it! read more

Fast, efficient & great customer service every time i come here! The self scanning machine is super convenient because i dont need to wait in line, & i handle all my passport application/ photos etc. here as well. read more

I had the pleasure of being assisted by Sean, who was so nice and welcoming! He made the process easy and enjoyable rather than dreadful and draining. Thank you Sean for being so kind and sweet! read more

This has been my go to UPS since I moved to the area. Everyone there is so helpful and never had any issues with employees.Thanks you guys and keep up the good work. read more

My third time here for notary service. Every time my experience was made easy by Sean, the manager and staff. They gave me direction when it was needed and finished my transactions swiftly. Prior to today each visit was crowded and they managed and advised all clients with direction for their specific needs. I saw a lot of return customers who knew what they needed to do and kindly helped others. Today, I witnessed a gentleman come in with urgency. He could not process a return as was his business. Sean, the owner advised him with direction and the gentleman was irritated he needed to pay for extra materials to complete his process. This is a business and nothing is for free. I think this stores team runs it well and efficiently. I will continue to be a return customer read more

I go out of my way to use this UPS store. Sean is amazing and kind and his staff are friendly and helpful. They treat every customer like a valued friend! read more

Accidentally left $1,500 in cash inside an envelope in this store today. Realized this and came back for it 3 hours after, already so sure it would have been gone. But Sean & Scott found it and kept it safe for me. Such honest and good-hearted people working in this store!! read more

Sean is the best! Funny and super informed on best methods to take care of business. I highly recommend.

I have a business down the street from this location and we come in to this store often to ship all varieties of things all over the country. Sean and his staff are incredibly friendly and unbelievably fast and efficient. Today they even helped me with a passport photo and went through all my documentation to ensure everything was filled out correctly and there would not be any issues. There is a reason they have a big #1 on their counter...above and beyond at every level. Whether you're returning all your Amazon things that didn't make the cut or need to find an easy/affordable way to ship things...I can not recommend this place enough!! read more

Sean is hands down the best when it comes to customer service. What a great UPS Store!

Sean was amazing and very helpful. I appreciate the amazing service. I highly recommend this UPS. :)

Not one to leave reviews at all, but I gotta say Sean is the best there is at any ups by far!! Had a live scan scheduled for 4pm and I showed up as he was leaving to drop stuff off, told me it would be a 20 minute wait which was fine with me, walked in then a minute later walks back in and says "let's get this done for you right now". A class service was fast and easy. If you need to get a live scan done this is the place and guy! Fast and easy. read more

Sean and Scott are so pleasant - while there is likely very little time during a transaction at the UPS store to really have a nice experience, they somehow did it. I left, smiling from ear to ear. read more

This has been my "go to " UPS since they opened! The employee's are friendly, courteous and helpful! The store is clean and organized, and plenty of parking! read more

They have the best customer service here! Really friendly staff and we're super helpful with returning my package.

Great customer service! Staff is well trained and friendly. I had to get a document notarized and was able to get in and out in about 10 minutes. read more

I needed to have a form notarized today and I decided to go to the one off of Trabuco that opened at 9 am. There was no line and no one in the store and notary lady told me to come back at 10 am so ridiculous-NEVER GOING THERE AGAIN!! If you want notary done come to this UPS store. Sean is professional, and has the best customer service and does notary during his business hours . This is my second time here and although he gets very busy he acknowledges everyone that walks through his doors and works really fast to help everyone in a timely manner. Thank you Sean you are absolutely the best!! read more

Went in for a live scan, Sean helped me out. While I was waiting I witnessed him handle horribly rude customers swiftly and kindly, he then helped me with my fingerprints and made the process simple and quick while telling me some of his life stories. Great dude and high quality service as well. read more

Love this location. They offer Incredible customer service. Sean is professional, helpful, & caring. Everyone working here is kind and does their best to ensure each customer is given the best service possible. The parking is never an issue. If there ever is a line, they get everyone through quickly. It's always a hassle-free/stress-free experience. Also, there's a Starbucks, nail place, & restaurants in the same lot which is nice. read more