I came here today for notary services and had a great experience. The staff was professional, efficient, and friendly. Highly recommend this UPS Store for any notary needs! read more

I went to get my Live Scan done and they were very helpful and accommodating! I came in on the later end of the day and they were able to squeeze me in which was so nice. Sean did a great job and was very kind! Well worth the visit and time. read more

The Live Scan at this UPS Store was great. I have came here for all my Live Scans and I always have a great experience! The staff was friendly and efficient, and the process was quick and easy." read more

I have been frequenting this store since moving into the area six years ago. I continue to be impressed with how helpful and efficient the team is at the store. This despite the fact that at times they are OVERWHELMINGLY busy with client pickups and deliveries. I guess it is their excellent customer service that keeps them busy. Sean, the manager, has been very helpful and courteous on so many occasions; in fact, it is hard to imagine instances when I have come into the store when he was not working. He is that dedicated. They recently took on the self-serve Amazon return service, which I understand has very little margin for profit. Yet Sean felt it was important to have it for his customers. Though it is self-serve, it is amusing how many people get confused or are not prepared to use the process. Once again, Sean and the team step in and offer instructions, provide packaging if needed, and again, just make sure the customer's needs are met. If you have UPS shipping needs and are in the area, this is the place to go. read more

I made an appointment but arrived 30 mins early and the employees promptly got to me and allowed me to submit my fingerprint works. Sean was great and kept the place uplifting even when it got busy. I can tell that the regulars have a great relationship with the team. read more

shouting at me as customer and was rude bad service Did not inform me on the self service machine to return a box and was not helpful and not cooperative. read more

Always so helpful and as a mailbox owner, they always have my packages ready for pickup right when they see my car pull up! Super helpful and organized! read more

I've been to this UPS hundreds of times over about 10 years. Mostly, people come in and do Amazon returns. I watch them happen all the time. Then thry hired the clerk in the photo, and the store's demeanor completely changed. Now the clerks were rude to customers and their reviews went bad. I always follow the Amazon instructions and, after years of watching it happen, was treated rudely and aggressively by the clerk in the photo. It was completely out of line. He even lunged at me when I took his picture. I complained to Amazon and UPS and was scheduled a pick up. The UPS driver laughed when I told him what the clerk said. The driver said that this store is known for what they do to avoid Amazon returns. There is another store off of Olympiad that's much more courteous and actually follows the Amazon instructions. read more

The UPS Store - Very aggressive and rude store clerk - Shipping Centers Near Me - Foothill Ranch, California

I never really write reviews, but this is my favorite go to Ups store. They always go out of their way to help us, no matter what issue it is they always resolve it. Thank you so much for all of your efforts and making sure my printing was done so early! You guys are the best! read more

We made an appointment for a notary service and the owner, Sean took great care of us. We've always used this business to mail & return packages and Sean & his team have always been helpful, polite & courteous, even during their busiest hours. Sean particularly is a comical guy and a great conversationalist. I highly recommend this store!! read more

Sean was so kind and took care of my return before the store was even open. Wonderful customer service. Come here for all UPS and shipping needs. They will go out of their way to make your experience positive. read more

After three visits to this store, I am compelled to express how great Sean manages this UPS location. He is knowledgeable of ALL services offered, and assists you from start to finish to make any mailing a "Happy" experience. I would go out of my way to give him business and to enjoy his subtle wit and pleasantness. Kudos to Sean. UPS needs more like you. read more

Sean helped us with a long, detailed mortgage loan closing package that needed several notarized pages. He was very helpful and obviously knows what he is doing! We were very impressed with how efficiently and personably he took care of us and other customers at the same time! We would definitely recommend this UPS Store! read more

Absolutely the WORST possible location you can go to! The customer service is less than zero and it's the only place I have had packages stolen from. If you don't seal your Amazon return they will charge almost $4 for a piece of tape. These people SUCK! I would not go here if there is ANY other options. Horrendous service by FAR!! Run away and hope they go out of business. Or change owners. Terrible! ***UPDATE: still by far the worst location, they will charge over $3 to tape the box. No other place does this and they are getting paid to process and ship the boxes to Amazon. But as a business owner they want to gouge you for $3 for a piece of tape...shit customer service as usual. You must really need that extra $3 bucks because your business sucks. read more

Probably the best service I've ever received when trying to print, notarize, and same-day ship documents.

The entire staff, Sean especially, are all very kind and efficient for my frequent needs! Every time I come in it is a pleasure. They assist me in getting in and out as quickly as possible with a smile on their faces, even if I am not fully prepared. They go above and beyond so I highly recommend this location for any needs as they are always helpful and in great spirits. read more

So here is an update on my review This morning I decided to give this business another try. as I walked in , I was the first customer and another gentleman walked behind me. Sean helped the customer who arrived after me first. The reason for that was so he wanted to confront me for my previous review. He proceeded to explain to about he is running a business not a charity and he is not responsible for customer packaging. What he failed to address that my review was simply for he charged me for 6" tape. Sean, when you open a business and want to have return customers, you cannot charge them for 6" of tape the price is a full roll. Additionally it is a very bad business conduct to argue with you customer over a review in front many other customers. read more

This by far is the worst ups store I have ever gone to. All the other ups store around the area are so much more accommodating and helpful and not make you feel uncomfortable. My grandparents had the same encounter. The employees are very rude. They are stuck up and not there to help you. They rush everything and want you out asap. Even my neighbors avoid this location because they have gone through the same feelings as I had - uncomfortable and rude. Go for your self and you will see why. I hope you change your attitude towards your customers and learn how to be a human being especially to elders. read more

Needed to do fingerprints for an exam and they got me in and out pretty quick. The place got pretty busy and they helped everyone out efficiently. The place has the stuff you need if you to ship things. The service was nice and they went out of their way to even give me a quote to mail something. read more

The UPS Store - Small but effective! - Shipping Centers Near Me - Foothill Ranch, California

I haven't had the best experiences at UPS stores in the past, (poor customer service, bad attitudes, etc.) but had to come here for live scan with my co worker. The guys working we're so friendly and funny! Great attitudes all while being very busy. Sean was the one who completed the scans, and he was GREAT! Made the experience easy and enjoyable. Thank you so much guys! :) they seem to have great relationships with all of the customers coming in! read more

Consistently rude and unpleasant to their customers. My husband has been multiple times and no more, due to the fact they are bossy and condescending, not just to him but to other customers in the store. They charge $3 for sending back Amazon packages when that is not the deal with Amazon. They should learn some basic manners too. As they clearly have not, we will vote with our feet. We recommend you avoid at all costs. read more

Sean, Justin and Scott are absolutely amazing! I'm a District Manager for a large corporation that believes in great customer service and treating employees well. I would love to have all of these people working with me. Every time I visit this location I'm greeted with a wonderful smile and the best service. I manage locations that are next to other UPS stores but I hold my packages until I'm in Foothill Ranch because I know I'll have a great experience and a good laugh while I'm visiting! Kudos to you and your team Sean I think you are all pretty awesome!! read more

this store is very disorganized. they have long waits to just drop a packag. there is a grouchy old guy that is unpleasant.

Sean is amazing !!! Thank you for the great fast and efficient service!! Service is awesome and great value :)

I recently got my Live Scan Fingerprinting done at this location. Sean was very nice and funny...he did a great job and submitted my results to the DOJ in a timely manner. I would definitely recommend this location to anyone. The atmosphere in his store is upbeat and friendly. Thank you Sean for your service to our community. read more

SEAN H. IS THE BEST! I've been here multiple times - whether it's shipping an insured package or mailing a few pieces of paper. He's always making jokes too. I never question which store I go to. I have 2 more UPS stores closer to me, but that doesn't matter. I will come here every time! read more

The UPS Store - Shipping Centers Near Me - Foothill Ranch, California

Very helpful staff. I came in just a few days ago to get a ton of documents notarized and was so happy they could help. This location was very busy especially for an early Saturday morning (or maybe its always like that for these types of services?). My service was taking a while and with the store getting constant customers and a line forming the man working was very good about making sure I was OK, then helping others while I worked on what I could. I appreciated that. It may have taken a bit more time to get my stuff signed, but I know if I was standing in that line I would have appreciated his efforts to keep the line moving. Thank you for your help! read more

Visit there frequently for Amazon returns. The staff members were extremely helpful and friendly. Makes the return item trips a little easier an a little more fun. read more

Terrible!! I was dropping off a package to this ups since I was in the area. It wasn't an Amazon return either, just a regular retail store drop off. Such a mistake. I will actively avoid this ups location in the future. My package was sealed and I had a paper label printed. The older man wanted to charge me $3 to attach the label to the package. I asked for my package back but he kept going on and on with a long lecture about why he has to charge such a fee and why it's fair. By the time he was done, I was over it and reached for my package. Then he condescendingly said he'd take it, rudely implied he was doing me a huge favor, and said to never do that again. Then he took the package and label and just threw them and completely turned his back to me and walked away without saying thanks or bye. I didn't know the interaction was over. The other ups stores in the area would never do this. They happily provide the see-thru window and fold up the label to tuck in for me or tape the label to the package. This ups legit doesn't want you coming here. Reading all the other negative reviews, I'm wondering if there's ever friendly service. Feels odd to write a review for a ups, but I really disliked my experience enough to write about it. read more

Never thought I'd be reviewing an UPS store but the service was so good I had to. Everyone is so nice and helpful .

Recently I was in need of a notary public and went to the UPS Store for this service. Sean and his team were excellent and very helpful. They were able to notarize my document quickly and efficiently. I did not know they offered notary services, but very glad I found them! read more

Staff is friendly and provides various options to ship & return. Although the self ship kiosk is a great option it can be a little confusing the first few times using it. The ups location is very conveniently located with plenty of parking and designated customer spots to park. read more

This UPS Store in tucked away in a small strip mall near Portola Hills/Foothill Ranch area with some convenient neighbors to grab coffee, lunch or a quick manicure. In other words, this is a very convenient location! When you walk in you are usually greeted by friendly staff. I usually come in with my daughters carrying the Amazon return packages and Sean and his team go out of their way to make my girls feel welcome and helpful. This absolutely 100% helps when you have reluctant kids helping with errands on a weekday or weekend afternoon. My little one looks forward to the smiley face stamp! Besides Amazon returns, this is my go to place for notary services. Always present and able to get you out the door in no time. The balance between time, costs and overall efficiency of this UPS store is as high as the Queen that rules the home! It's a busy place and I see that some complain about the charges for taping and packaging Amazon returns. If Amazon states that the customer must package their return then it is expected that the customer does this. Time is valuable for each consumer and is also valuable for every other service industry representative out there. Let's all be responsible adults and act accordingly. Be nice and let's all live together nicely! read more

From start to finish, the staff was very helpful and kind. They left no room for miscommunication and the store was very clean. Lastly, the staff was very patient as I was struggling to get information overall it was a 10 out of 10 experience. read more

Came to drop off my COX internet modem and was super surprised how fast and easy everything was at the UPS store! Sean was a great help and cracking jokes along the way! He mentioned that there are actually a number of products that can be returned through UPS rather than the home base stores such as Dyson & AT&T ! Wonderful! Thank you! read more

Staff is so nice and fun! made me feel very welcome! Went in for live scan and Sean was very patient and explained everything very well.

Knowledgeable and friendly staff that goes above and beyond to help you. I realize this is an inherently odd comment to make regarding a UPS store, but the vibe here is simply warm and inviting (so much so that I joked with the owner that he should add an after-hours lounge). By far the best store of its kind I have EVER visited. read more

The owner is great. I come here a couple times a week and so does my daughter and he is always extremely helpful.

Going to the UPS store / having returns is usually an otherwise mundane task, but ever since going to this UPS location I actually look forward to running errands here! Sean and the rest of the team are always so helpful and friendly. Sometimes the store gets a little busy and has a line going out the door, but even under pressure the staff here are always cheerful and ridiculously efficient. Thanks for all you guys do!! read more

It feels weird to rate a UPS store, but this is my personal favorite store. I always have items to send out (lots of pre-paid labels) and the guys here are always fast and friendly. They don't question me if I need a UPS envelope and are always helpful. Taylor (assistant manager, I believe) is super nice and helpful. I guess I go into the store often enough, because I was surprised that he remembered me! I've seen Taylor go out of his way to help other customers with things like working the printer to create a perfect print job. Overall, these guys are friendly, fast, and just what you need. read more