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    The UPS Store

    3.9 (660 reviews)
    Closed 8:30 am - 6:30 pm
    Updated a few days ago

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    Information on packing and notary services.
    Davina H.

    Being my local UPS store and preferred Amazon return method, I frequent this location often. My most recent reason for visiting, was I needed a live scan, for a job I was eager to start. The company that hired me offered two other live scan companies as options. Both were closed on Sundays... And the one that was open on Saturdays, closed at 1pm. (I learned at 1230pm on Saturday) Knowing UPS offers live scans, I called to see if they hopefully had any appointments available. Melika answered the phone when I called. I appreciated her professionalism and her patience and answering all of my questions as well as setting my appointment with Sean for services same day. Upon entering the store, I was greeted by Samuel, who was helping another customer at the cash register. From start to finish I was impressed by the staff, as well as the price, I appreciated that there were . So if you need a live scan, notary, P.O. Box, Amazon returns, or anything of the like, check out the ups in Foothill Ranch.

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

    Probably the best service I've ever received when trying to print, notarize, and same-day ship documents.

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    1 year ago

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    3 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    8 months ago

    this store is very disorganized. they have long waits to just drop a packag. there is a grouchy old guy that is unpleasant.

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    1 year ago

    Sean is amazing !!! Thank you for the great fast and efficient service!! Service is awesome and great value :)

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    1 year ago

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    3 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

    Never thought I'd be reviewing an UPS store but the service was so good I had to. Everyone is so nice and helpful .

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    1 year ago

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    3 years ago

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    1 year ago

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    4 years ago

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    2 years ago

    Staff is so nice and fun! made me feel very welcome! Went in for live scan and Sean was very patient and explained everything very well.

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    2 years ago

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    2 years ago

    The owner is great. I come here a couple times a week and so does my daughter and he is always extremely helpful.

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    2 years ago

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    5 years ago

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    Page 6 of 17

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Came into get a live scan done (with zero appointment because I'm not the smartest person in the world).

    Mentioned in 12 reviews

    Read more highlights

    A 1 Mail - Portola Plaza, Mission Viejo, CA

    A 1 Mail

    (75 reviews)

    Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

    Yesterday I encountered the WORST customer service experience at A1 Mail in Mission Viejo. On…read moreWednesday I need to ship a very important item to my son who has moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A nice woman helped me and showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see item delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo and was showing "shipment information sent to Fedex" and "we''ll add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained what happened and the young man who answered the phone abruptly said "yes, it shipped" without even asking for any information from me. I asked him how he knew since he hadn't asked for a tracking number, my name or any details. He then told me that "Fedex picks everything up every day" and that it was gone. I asked him to at least take my tracking info and look up the item which he did (hesitantly). After seeing what I was seeing that the package had not moved, he explained that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not in a very snarky/sarcastic tone he said "if it hasn't been activitated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said describe the woman who helped you. I gave him some specifics and he said we have two women who work here that look like that. I could hear another worker in the background and I again asked to speak with her or a manager and he told me he was a manager and had been there longer than anyone. Since I could see he wasn't going to help me any further I decided to drive over to see if I could speak to someone who wanted to help me figure out what happened. When I got to the store I asked the man if I could speak to the woman (her name waqs Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could CLEARLY see that the item had never moved from A1 Mail. They were of absolutelty no help at all, so I went out to my car and did a customer service chat with Fedex customer support. They told me unequivacably that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex. They still argued with me that the item had shipped and that Fedex just had not updated their system. They said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called this time called Fedex and spoke with a representative and they too told me the item was never received and there was no way their system just wasn't showing an update. I received a call back from Diana shortly before they were closing for the evening and she said their "regular" Fedex driver did not come. Diana said I could call his supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and that I wanted a refund for my shipping fees ($22). She said she couldn't do that and I will have to come back in on Monday when the owner is there. This was a total inconvenience for my son who doesn't have his bank card. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service I paid for and 3) were completely rude and unapologetic about the fact that they lost my item. I have used A1 mail for over a decade but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.

    PostalAnnex - Postal Annex - Irvine Center Blvd + Culver Dr

    PostalAnnex

    (146 reviews)

    I've been to Postal Annex for both notary services and my baby's passport, and each visit has been…read morea great experience. During separate occasions, the staff provided excellent service. For the notary, they were careful and detail-oriented. When it came to my baby's passport photo, they initially suggested taking the photo at home since it can be easier for babies. However, when I arrived, they were more than willing to try taking the photo there--and my baby did just fine. The photo was printed within about ten minutes and it cost $18.31 for two copies of 2x2. This price is reasonable compared to other places. The staff member who helped us was very kind and patient with both me and my baby. I also noticed they assist with TSA PreCheck processing, which is super convenient. The location is clean, the staff are helpful, and I highly recommend Postal Annex for notary services, passports, and shipping needs.

    I needed a Chinese visa and the photos that you need for that are quite specialized and a…read moresmaller/different size than a regular passport photo. I had heard that PostalAnnex specialized in multiple sizes passport and visa photos (Postal Annex came recommended to me for Chinese Visas - you can even pay them to fill out and submit the application for you! But I opted to do it myself but I still needed the photo). I called just to make sure and they told me they indeed do passport and visa photos (including for China) and when I asked if I needed to make an appointment - they said "no you can just show up anytime during opening hours but it's good to come at least 15 minutes before closing because the whole process takes about 15 minutes) When I showed up there was plenty of parking (it is located on the intersection of Culver and Irvine Center Drive in the main shopping center across from the McDonalds. There was also a sign on the window advertising that they do photos and the Chinese Visas so that was a good sign. The man who took my photo was very nice and knowledgeable - I liked that he seemed very experienced and had done a ton of these before. I also liked how he showed me my photo to make sure I liked it for final approval before he just printed it. You give them your email address for the digital copy and then you also get 2 printed photos for $24.99 which came to about $26 after tax. I just waited in the store (they have 3 chairs you can wait in and have a fridge with drinks to purchase too - or you can walk around the center while you wait). The woman Amrit who works there was also very reassuring and friendly and super helpful as was the man (whose name I didn't get). I chose this location because the other Postal Annex has received some negative Yelp reviews for unfriendly service but at this location (15333 Culver Dr) the service was OUTSTANDING and I will be coming here for all my future passport and visa photo needs! (They also do mailing, have mailboxes, etc.)

    The UPS Store

    The UPS Store

    (113 reviews)

    This location is fantastic! I don't go in often but when I do , the service is always great and…read morefast! I have gone in for notary services, passport photos, and package shipping. The staff is fully trained in all of it and very professional and friendly. On busy days, parking lot can get busy but that's just the shopping center it is in,. I am happy to have a local UPS store with great service!

    Came in to ship a package today around 11:20am, The employee, self described as RAITT, F. noticed…read moremy T-shirt and immediately made a sarcastic political comment: "What tribe are you from?" (note, I've never been profiled as an American Indian in my life) When I answered that I'm American, he kept pushing the topic. I had to tell him to please leave his politics out of the workplace and just do the transaction. I've been coming to this UPS Store for years and have never had an employee insert their personal political views (especially in a snarky way) while I'm trying to pay for a service. It was uncomfortable and completely unnecessary. Everyone's entitled to their opinion, but customers shouldn't be subjected to sarcastic and snarky politically motivated jabs over a T-shirt. The actual shipping part was fine and fast, but the attitude spoiled the visit. I'll probably drive to the next location unless I hear this kind of thing doesn't happen again. Changed rating from 2 stars to 1 as owner ignored my concerns but responded to a positive review 3 days ago.

    The UPS Store - shipping_centers - Updated June 2026

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