Been coming to the store now for a couple years. Everyone is always very friendly and helpful. It can get busy at times but they're always really quick and very attentive to get what I need done and a quick timely manner. Sean is especially great he's I think the owner/manager there, he's always very friendly and he's taken care of some issues for me in the past, he even let me in a few minutes before opening to get an important package out once. Definitely recommend this place. read more

Great service all around! Always helpful and great customer service. Most people complaining expect VIP service for Amazon returns. Read the return instructions! Independent UPS locations do not work for them and they must follow these policies. Prepare your packages and it will be a smooth transaction, fast and easy. read more

Great location, clean store and great customer service. Sean is a kind person who is always try to be as efficient as possible and he also gives great shipping and return advice. Thank you for all your hard work!! read more

I don't leave a ton of reviews but this place is exceptionally poor with customer support. They're actually known for it. The person behind the counter was really rude and dismissive. I don't expect much, it's an easy transaction but don't treat me people like crap. Edit** I also love how the owner is replying to all of the negative reviews with passive aggressive comments. It's so funny and sad at the same time read more

Phenomenal service. Always attentive to details. Love my neighborhood UPS store. Highly recommend for seamless transactions. Sean is always great to work with along with everyone in there. read more

TERRIBLE service! Terrible. DO NOT GO HERE. RUN Forest, RUN! Extremely rude older gentleman, actually annoyed with customers, and he royally screwed up something as simple as an Amazon return that was already boxed and properly labeled. He insisted we break it up into two packages (which I've never done as the items were from the same order) I'm guessing if he has two different labels and two different packages he gets paid more!?! All that needed to happen was scan my QR code hand me my receipt and move on. One minute of time. After an incredibly frustrating amount of time trying to appease him, I finally insisted he give me the packages back and I was leaving. He insisted on cutting the label off of the package?! Amazon needs to audit this store and reconsider having them as any Amazon drop off place. There's something a little screwy here. Oh and the older man, guessing the owner, also made a comment chewing out all the customers (?!) that they've been open since 9:00 a.m. and they should have come then instead of having a big line now. Unbelievable. If he's so annoyed about having customers in his store, then he's in the wrong business. There are plenty of other UPS stores in the area, make your day a little better and make sure you go to those stores. read more

The best UPS store! Quick, convenient and always a very friendly helpful staff! Sean is amazing and he is always so nice when I come in which is just about everyday. They have everything you need to package and ship your items out. They even do passport renewals which I will be using for the future. I highly reccomend this UPS center for all your shipping needs A+++ all the way! read more

I just don't understand if they don't wanna take Amazon return why are they signed up for it !!?? They are super rude !! Also they told me I have to put tape on my package , so I asked would u put tape on it for me & they said yes with fees !!!$5 HahHahhahHaha they are so beyond greedy !!! I will have to carry around tape in my are to save $5 for 5 inches of tape they are charging !! read more

I use this store for all my shipping and Amazon returns. The staff is always friendly and always go above and beyond to help.

This guys are nothing but nice I just came in for a live scan and they treated me with the upmost respect I can receive. They were very helpful and very quick at what they do. read more

I decided to go to this UPS store location because it was on my way back from running an errand. I have full regrets on that decision. I wanted to make a simple Amazon return and was treated rudely when I didn't see the sign that pointed me to a self serve kiosk. The gentleman working was very condescending and treated me like I didn't know anything and I don't know how to follow directions just because the Amazon return portion of the sign was a very small print. He proceeded to chastise me when I tried to move the terminal because I couldn't see it. He also pointed me to a bag that was too small for the item I had and then got frustrated with me and took it away from me and proceeded to try to stop it in the bag after I left. Now I don't even know if my return is going to make it back. I will go back to my normal UPS store where there is no self service kiosk and they actually have employees that help you and are friendly. If you'd like to be treated like a human and not in a condescending manner, I would recommend going to a different location. read more

I like coming to this UPS location. It is convenient, quick and the staff is friendly and knowledgeable.

I LOVE this UPS store! Sean and Scott are amazing! There is always long lines of customers and they quickly and efficiently help each and every one with a smile. I love the personable service and how they get to know you by name. No matter the task they got it covered! Thank you for your superb customer service! read more

I recently stopped in to return an amazon return where they were listed as a drop off location that accepted the QR code . I brought in a small package in its original shipping over box and had the QR code ready and was told that because it needed a 6" piece of tape they would need me to pay a service fee! UFB!!! Maybe a "hey it's the policy but since it's just a piece of tape I'll take care of it this time" would have got them their shipping fee from azon, kept a current customer happy and maybe this review would have been different. Seems petty but was a major pain and I will actually no longer ship anything from this location. read more

I love this store so much. The owner and employees have been nothing but nice and gracious every time I go in. They know how much my kids love the UPS trucks and give them stickers and stamps every time we go in. They always know it's difficult for me to make my returns with young children but always try to accommodate anything I need. Thank you for being such a a great neighborhood business! read more

Very rude will always take my business elsewhere. One gentleman I believe his name is Scott is kind and helpful but the "owner" or "manager" or whoever he is has no customer sevice skills. read more

We use this UPS store often, for our mailing needs. Every time we have been there, the service is always good, and they are always friendly and efficient. The owner even takes time to chat with us and say hello each time. We highly recommend it. read more

Excellent service! Sean helped me with shipping and was incredibly patient and kind with all of my questions. I will definitely be returning back to this location based on the service provided. read more

The help I received today really made me appreciate the top level of service and friendliness at this UPS Store. It was really busy, long lines and I had three boxes I had to return (not straight forward returns) and I was greeted with such kindness, patience and the utmost help. I came in with a frustrated attitude and left feeling good! This gentleman was so very nice. read more

Really appreciate that this was one of the few stores open on New Years Eve and they took care of me 30 seconds before closing even though I wasn't totally ready! Appreciate the services they offer. I wish others in the community would keep in mind that it's not easy owning a business in Orange County with all the entitlement that exists here. Be kind people and respect the hustle of these business owners. Please don't go into their business expecting free printing and boxes and get mad when they tell you the cost. Either do it yourself or go in there happy to pay and support their business! read more

This UPS store is the one closest to my house and I just love the customer service! Sean is always so patient will my Amazon returns and very helpful. I always dread when I have to go to a different location because customer service is horrible and people are rude. This place has always been amazing. Thanks Sean for all your patience and hard work! It doesn't go unnoticed! read more

We have appointed Sean the 'King of Ship'! It is a well deserved title for a man that goes above and beyond to help his customers. I originally went to the Alicia Parkway Store (don't go there) but decided to drive a little further to see if service was better. THIS IS THE BEST PLACE WITH THE BEST SERVICE! I know I'm not alone in my thinking because the place is always busy. Sean shipped a lot of boxes for us. We used the pack and ship service. Nothing was missing (and we had some high $ items). Everything arrived as scheduled with no damage. Sean is an excellent organizer and great people person. He gets the job done! read more

Great customer service! Sean was helping me with my live scan and was so funny and kind! Definitely an easy and quick process.

I have been going to this location for 4 years now to satisfy my notary needs. They have always provided excellent and fair service to all of their customers. Any negative mention they receive is due to individuals sending returns and not reading the instructions to tape and label their packages correctly. They are willing to provide packaging and labeling services for a nominal fee, and customers should respect that. read more

Guy at the front is so smart and helpful! He tells us to not use a plastic bag for our return. So we don't. Then he yells at us for not using the plastic bag! Thank you UPS you are so great! read more

Winston the goat loves going to the UPS store because the people are so nice. Went to drop off an Amazon and Shawn is always so helpful. read more

The UPS Store - Winston the goat thanking Shawn for help returning an Amazon package - Shipping Centers Near Me - Foothill Ranch, California

Great costumer service. Came to return an Amazon package and scott the gentleman that helped me was very helpful and very kind. Thank you for your great customer service greatly appreciated. Definitely coming back read more

Sean is always very helpful and friendly! The amount of Amazon returns they handle every day (with little to no compensation to them) it's amazing how patient he is every time we see him. It doesn't go unnoticed and we appreciate you. Thank you Sean! read more

This is one of my favorite, UPS stores. The owner, Shawn, and his employees are always working hard and doing their best to serve me and their other clients that are waiting to be helped. People love the store that's why the line is long and Shawn is so friendly and kind. I enjoyed chatting with him every time I'm there. They deserve five stars because they work hard and give great service. read more

Quick introduction, I grew up in Lake Forest and have lived in different addresses between Foothill Ranch and Rancho Santa Margarita. I got tired of updating my mailing address each time I moved, so I decided to rent a mailbox at this location. I have been going in and out of this store for years (weekends and weeknights). Without exception, every single time I have walked into this UPS store, either Sean or Scott have greeted me. Even when it's busy and the line is out the door, they have said "hey, how's it going?". They immediately go back to helping the customer and I go on with my day. But I appreciate the friendly, welcoming gesture. I have done both sending and receiving here and I frequent this place of business on a regular basis and my experiences have always been great. Kindness is in short supply these days, so thank you for your consistent and kind customer service. read more

This store and their staff are so efficient and kind! Every time I go in there it's so organized. Both Sean and his co worker keep things running smoothly and I appreciate that so much! read more

Sean and the team at this location are great! I frequent here to do my Amazon returns and really appreciate how helpful and quick each employee is every time I visit. read more

Sean was very helpful with my notary service. Quick and friendly service and price was good. Very professionally done. Will definitely come back here for notary services in addition to the services I come here for regularly! read more

We've been utilizing this UPS store now for our Amazon returns and I cannot begin to say enough kind words about the team that works here! They are always welcoming and helpful...to the point that the other day, when I mistakenly checked the "Whole Foods" Box on one of my returns, Sean walked me through the process of changing it (Which was not an easy task!) But, his patience and kindness were greatly appreciated! And, no matter how busy they are (there's often a few of us waiting) they continue to give each and every patron, the attention they need! read more

If you want good customer service, don't come here. The guy always seems bothered to do his job. Even if he's not doing anything. He tells you to wait to use the Amazon return machine. I needed one piece of tape since I ran out and he wanted me to spend $5.00 on a roll. That is never a problem at the RSM location. read more

Never had any issues with all my visits here. They are the most accurate and fastest working UPS team I've ever seen. Best UPS store in the area, period. I wish all UPS stores were like them. I appreciate all your hard work! Thanks guys! read more

The automated returns are super easy! They even provided return packaging without charging me. Sean and his team were very helpful!! No lines - 2 mins returns. read more

Owner charges for Amazon return, including box & tape. Per Amazon site they should be free if it's an eligible item: The UPS Store Customers can also choose to return eligible items free of charge at more than 4,768 UPS Stores nationwide with no box required for most items. read more

This UPS store is the BEST. Sean is so nice, friendly, proficient. Always willing to help and with a smile on his face.

Been using this location for a few years and never had a problem. Today I brought an Amazon return package in and apparently things changed where it now says "customer packed" under the QR code. I used to bring Amazon returns in here with the top of the box open and UPS would simply tape the box shut and ship it. Costs them mere pennies to use that piece of tape. This time the guy at the counter, Scott, refused to take the package and refused to simply close the box with a piece of tape. So instead I had to leave with the box, drive all the way home, put a stupid piece of tape on it, then drive back (because I was NOT about to buy an entire roll of tape for a single piece). Total waste of my time for a stupid piece of tape and Scott was complety rude about it. Then when I came back the 2nd time his barcode scanner couldn't read the QR code from the Amazon email I was showing him on my phone and his response was again rude. After having to log into Amazon on my browser and find the QR code in my account it finally worked. Terrible customer service and making me rethink ever using this location again. After seeing all the other negative reviews on here and Google for this UPS location, it's no surprise I had such a terrible experience. Perhaps it's time customers started alerting the UPS regional manager about this location's poor service. Also, as a small business owner myself, I suspect the owner is padding reviews on here and Google with friend's reviews because it's odd for a business to have such a high amount polarizing 1 and 5 star reviews. From my experience I recommend people trust the 1 stars, not the 5s. read more