I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I feel like they swindle people by not explaining the situation. Paid for something that was…read moresupposed to be delivered on sat ( two day delivery, mailed out on Thursday) when i specifically indicated it needs to be delivered 2 days... we checked and cheapest was FedEx. We did have weather delay which i understand we can't do nothing about mother nature but package kept getting delayed. Still not delivered on Tuesday even though package was at the destination. The person at the other end had to go to the local center and they explained it was not sent as 2 day delivery. Called the mail center and they are explained it indicates it is a 2 day delivery but when they get delivered is fed ex issue, not theirs and i did not pay for 2 day delivery. That was never explained...I thought I was getting a good deal but apparently I was swindled... won't be using them.... should be honest with people.

Perfect service that goes above and beyond. This place hires and keeps great employees!read more

The owner of this place must be a really horrible person because I have never met so many unhappy,…read morerude human beings in my entire life. Even though this is the closest and most convenient USPS/UPS/etc drop off I would never as long as I live come here if I could avoid it. I was just brought here by somebody else so I feel compelled to mention it again because once again years later everybody who works here is still miserable unhappy and rude.

Another place gone to sh$t in Colorado Springs! Paid for a box I didn't use, and now they are too…read morebusy to scan a bar code. Springs used to be a great town. So ruined, and the businesses along with it! Go elsewhere!

Vanessa and Erik both provide top notch customer service. They are always pleasant and welcoming…read more I've been going there consistently for about 3 years now; never an issue. I read a few of those older poor reviews and I've never had any experience that wasn't the best of the best. Thanks for providing the best customer service I've received in Colorado Springs in the last 20+ years!

Best dang shipping center in Colorado! It is the best, hands down! Literally the best, amazing!read more

From the owner: We are a Veteran owned Printing, Packing, and Shipping business devoted to excellent customer…read moreservice. We strive to be the Human Side of Business.

The nicest people ever. Very helpful, fair pricing, and…read morequick service. We've used them twice in the past month, both times with the same experience.

They usually do a good job, but I was expecting a package, and I hadn't received notice that it it…read morehad arrived. I was quite disappointed to learn that it arrived 4 working days ago. That's almost a week!! upon physically going to PakMail to ask about the situation, I was told that it didn't get scanned in. Aren't there checks in place so this doesn't happen? Apparently not. Multiple times the employee there told me how much mail they receive on a daily basis. Like I care!!!! If they can't handle the volume of mailthat they're receiving, maybe they shouldn't accept new customers.

I rarely need to use the UPS store, and when I do, it is rather easy and brief. Hence never writing…read morea review. However, I want to take a moment to highlight one of their employees, Jennifer. I went into pick up a print job, and there were issues. On my end and on the end of UPS; however, Jennifer stayed cheery and kept on problem solving until everything was perfect. The shop got busy during this time and Jennifer kept her cool, helping people and checking in on me as we kept on problem solving. Gold stars to Jennifer.

Fast drop off for my returns. Staff could use more customer service training. They don't smile, say…read moreHello or Thank you when leaving the store!

The only place to go! Honestly, between how quick I'm in and out and the quality of service I…read moreconstantly receive I won't go anywhere else. Terri makes me feel like a regular even with only stopping in a handful of times.

U-Haul scam - stay away!…read more I rented a box truck from this 3rd party U-Haul location in January 2024 (EZ Ship off Academy). After returning the truck, the shop manager charged an exorbitant "fuel" charge in the amount of $53. I drove less than 40 miles. I called the store manager to inquire about the fuel charge. Their response was that I should not have placed keys in the drop box, and that I should have physically entered the store to return the box truck. The manager then said that it was likely that another individual siphoned fuel from the truck after it was dropped of at the store. The manager said that I was responsible for someone siphoning fuel out of the truck while the truck was on the store's property, and after the truck had been locked with keys placed in the lockbox. After pleading my case the manager refused to offer a refund, citing a u-haul policy (which was not reviewed adequately during time of contract signing). This experience was extremely disappointing, stay away! Fuel charge will be disputed with CC company and complaint will be submitted to U-Haul.

PMB customer always friendly…read moregood service sorry James B. you must have caught them on a bad day

I'm constantly mailing or shipping packages and PostalAnnex is always my go to. I have been using…read morethem for over four years and have always received excellent customer service. When you enter the front door, you are always greeted and quickly helped. PostalAnnex is a family owned and operated business. Ken, is the friendly dad of the operation who employees son-in-law's and daughters. I always look for Brandon because he knows me by name (even with a mask on)! Shipping from here is made easier when you ship to the same addresses often. Those are stored in a secure system under your name (like your own personalized address book) so it's quick and easy to send subsequent packages. You do pay slightly more per services than if you go to the post office directly, but the customer service, and timely delivery of packages is worth it to me.

The customer service team could use some reviews on being polite to the customer and not so CURT!…read moreIN THEIR toneof voice to customers. Crazy that they charge UPS expedited prices for something they end up sending through USPS. It would be nice to be greeted as you enter and Thanked for using their services.

First: over two months ago we brought in an Amazon return-no box needed. They scanned my QR code, I…read moretook my receipt and moved on. Fast forward nearly two months later Amazon has re-charged me for their item because it never made it to them-and I foolishly threw my UPS receipt away so there's nothing they can do. Not only am I out $100+ but now I don't have the item either. Frustrating to say the least. So keep your receipt. Second, I brought in a box that was sent to the previous occupant of the house I bought. I tried explaining that "this box needs be to returned to the sender because the addressee is no longer at the listed address." Rushed and not caring, she set the box aside. Two days later that same box got delivered to my porch again.

I had a package lost by USPS for my son in the military at Ft Carson. I have been calling, emailing…read moreand begging anyone at USPS to help me with no resolution. I have spoken to over 8 USPS employees/managers with no help at all. Once I put in another request for help with my situation, I had the nicest, kindest, understanding man call me back from Ft Carson, I hope I spell his name right (Hendrick) because he needs to be recognized for his kindness and understanding. He helped me more than any USPS employee I have spoken to in a month. He went through every tracking review until we found the problem. Though we did not find my son's package yet (Prayers we do) he actually cared about what I was going through as military mom and veteran wife. He went above and beyond his duty and I really appreciate him. We need more people in the world like Hendrick. (Thank you for your service sir, you are greatly appreciated by this Army mom. "Hooah"

I can't say I've physically been inside this Post Office on Fort Carson but I have called a few…read moretimes on the phone an every time I have called I've always gotten a postal worker to answer within 3 rings , not only were they professional, polite knowledgeable they answered the phone the tracking service was second to none , try the branch on west 8th , good luck getting those folks to answer the phone over there I called on a Tuesday 5 minutes after they opened , 5 times I tried in a few hours to this day haven't gotten them to answer a phone , go there to mail letters & parcels or to pickup my mail when the out source delivery boneheads can't figure out how to deliver my packages ! So considering all around service I am always satisfied to present day.