Service was prompt and thorough! I came here to fax a few things, highly recommend!! The lady who…read morehelped was super kind and helpful!

Much better than any of the UPS Stores off Post. I typically don't use UPS but Amazon utilizes…read morethem for returns sometimes so that is typically when I need to use them. I have used two other locations off base, and one tried to charge me for a return label they were to print out, and the other said they shipped the return but apparently it has been over a month and they still have not received the package. I do not live on Post but luckily not too far away, I will be sure to come here whenever I need to use UPS. I recommend this location over any locations off site, everyone seems friendly and I have not had any issues with my shipments.

Convenient place within the Broadmoor resort to copy, print or send whatever you need. Very…read morefriendly and helpful staff

No mention on the website that it's literally in the Broadmoor and that they charge extra even if…read moreyou have a prepaid label. Going here was just another reminder of why I don't use Fedex if at all possible.

This is a dishonest company. I had a delivery, the driver hurriedly asked me to sign for the…read moreboxes - when the person taking the boxes (within a minute or two) yelled back that the contents of one box's had been crushed - the driver said "sorry you already signed for it!" Then I filed a claim with pictures of the damage. They still denied any wrong doing. Choose another carrier for your needs. They spent more time arguing over this which was only $150. I could care a less about the money - this company is without integrity.

I gave them a five star rating because they started my day out very well and I also give them a…read morefive-star rating because the guy Dennis and the supervisor Justin were totally awesome awesome people and today is real again you need that type of you need those other people to be the one to bring up because you never know who loves could use up in their life so I think Old Dominion for what they did and for coming so quickly and doing the job that I needed them to get done I thanked them so much

Busy place, fair prices. They were helpful unloading our pallets. They also do crates and custom…read moresized pallets. Will return again!

From the owner: Quality pallets & crates built to your specification…read more D&J Pallet Inc, is a family owned and operated business with 20 years experience. Serving customers throughout the Colorado Springs area. We have a large selection of new and rebuilt pallets for sale. We can also custom build pallets to your exact specifications. We have all shapes & sizes. Our pallets are made from pine, oak & remanfactured wood that is heat treated. Our skilled staff takes pride in every pallet or crate we build. Products from D&J Pallet Inc. are built to last and to help with shipping requirements. We Recycle & Repair Pallets & Crates You can count on us for: * Full Pallet Service * New & used pallets * Heat treated pallets * Custom wood crates & boxes * Pallet repairs We buy sell and trade new, used or recondition pallets. Call today for detailed information.

Just left this location where for the second time in a row I have had the wrong mail in my box…read more This does make me concerned about who may have my mail in their box. When I noted this to the cashier at the register, she responded rudely that she is not the one who "throws the mail." She then directed me to speak with the manager. He did not acknowledge me and went on slow slowly helping other Customer. I just walked out. I think you should be careful about engaging their service.

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I had a frustrating experience at this UPS Store while returning an Amazon item. I had already…read morestarted the Amazon return process and printed a label. When I asked the attendant (who identified herself as Silva) if I could use their pack-and-ship service since the item wasn't boxed, she curtly replied, "Ma'am, this is UPS, not Amazon. Everything must be in a box" -- without ever mentioning that pack-and-ship was an option, even though it's a service they offer. I left to get a box and returned within 10 minutes to package the item myself. While I was gone, my friend, who stayed behind with the item, told me she overheard Silva and another employee talking about me. When I mentioned this to Silva directly, she responded with a scrunched, passive-aggressive expression and a curt "have a good day." As I was walking out, I heard further comments from the employees behind me. Separately, we were directed to dispose of packing material in a dumpster around back that was in poor, unsanitary condition. I've returned items at UPS Stores many times without issue -- this is the first time I've experienced this level of unprofessionalism from staff. I'd recommend choosing a different location if you're in the area.

Another place gone to sh$t in Colorado Springs! Paid for a box I didn't use, and now they are too…read morebusy to scan a bar code. Springs used to be a great town. So ruined, and the businesses along with it! Go elsewhere!

I didn't have my shipping label. Ken troubleshot with me and figured out how to get my package out…read more He was very professional and exceedingly helpful.

Perfect service that goes above and beyond. This place hires and keeps great employees!read more

awesome customer service. they are really nice, helpful and friendly! I will forsure be back here !read more

UPS STORE #1826 - Erik needs in depth training on how to present a service to customers who are not…read moreversed in shipping. I went to this location to send a 3-page document internationally and asked for options. I was clear that I have no knowledge of shipping. Erik was stiff, was unable or unwilling to make eye contact and provide guidance on what was needed for UPS to accept the documents. When I asked questions about a UPS document titled "INVOICE " he continued to be rigid and unwilling or unable to answer my questions and threatened that if the form was altered it would obstruct shipping and receipt, although he never explained why or how. The documents were in a protective sleeve and I thought UPS would provide a branded shipping envelope because I've seen and used them for many years. Erik never advised me that I would need to purchase a shipping envelope because UPS doesn't supply them. Instead, without explanation, he chose a flimsy brown envelope off the UPS purchase shelf. When I asked him what it was for, he told me that since I arrived without an envelope, he chose the cheapest one for me. At the end of the transaction I told him I didn't appreciate his arrogance. His response was that he should have refused my business because of my attitude. There was a coworker next to him who could see and hear that the attitude was all his. His poor behavior and skills won't stop me from doing business with UPS and it will stop me from doing business at store #1826.

We were told the trailer we rented would be long enough for hauling the truck we needed moved. When…read moremy husband attempted to load the truck it was almost a foot too short and he could not use the trailer. This truck does not have an engine, so it was not a quick and easy thing to attempt. When the trailer was returned and they were told that they were WRong and it did Not work they refused to issue a refund. Their employees need to know what they are talking about or Admit they don't know. And if they are WRong they need to correct it!

Good people with service that goes above and beyond. We rented a Uhaul trailer and had a problem…read moregetting the tail lights to work. Turns out the connector on my truck had a short in it. Thanks to the guys at Fountainhead, they were able to rig it up and get it working. Saved our trip big time!

Super helpful! Walk in passport service is really efficient. Make sure your paper work is correct,…read moremakes the process easier! Thank you USPS!

The USPS office in 5755 Kittery Dr, Colorado Springs, CO 80911. They have a…read moreserious policy problem regarding their passport operations. According to their schedule appointment website it says walk in hours are 9-12am. I get there on 27 Dec 2025 at 1030hrs. As I walk into the lobby they have word document notices that they are only performing passport operations from 10-11am. I walk in because I still have 30min until their new "policy" is closed for the day. They announce that they are only taking one more applicant and even though the family ahead of me had no paperwork prefilled out, I let them go ahead of me and I'll just show up the next week which was today the 3rd of Jan 2026. I show up at exactly 1000hrs on the dot. I get called up to the desk and the very rude customer service rep asked me if I had a number to be seen, I'm asking what number are referring too? He stated there are numbers that drawn to get serviced for passports and I'm like what??? I told him that I had no idea there was a number system and that it isn't stated anywhere in the lobby so how am I supposed to know about this. I explained to him I was here a week ago and there was no number system then. He stated that he wasn't going to argue with me at all. And then proceeded to ignore me and not even look me in my eyes knowing that he was wrong and rude. Didn't even try to help me at all and tried calling another customer to get rid of me. That offices policy isn't posted anywhere and they stated that last week that they didn't update the website to reflect said updated policy. This is very unacceptable behavior and I expected better from the so called professionals at the USPS. I served this country for 23 years in the Army on many deployments and I got better treatment on foreign USPS offices then I did here today. That is ridiculous!