It's amazing how rude people can be to the employees at this location with Amazon returns. Each…read moretime I go in Im impressed at the staff outstanding behavior. The past 2 times Alicia has been working and she was incredibly patient with unruly customers. Please people BE KIND !!!!

Sounds to me like that manager is the problem and possibly a thief since my package was never…read morereceived by any pick up drivers from ups or USPS .. And if I pay $40 to ship a package UPS why are they then sending it USPS that defeats the whole purpose went do we even need them? Just to pay extra and be treated like shit No

Rude, terrible customer service! Every time I have gone to this location…read more Made me pay $3 for a small piece of tape. Then didn't tape my box. I had to request it be taped before I left store.

Rude, over priced. Lady yd me she couldn't give me a 4" piece of tape, old guy , owner or manager…read morewho always seems grumpy, wanted to charge me $5

Certified packing expert and Notary service. Spectacular customer service provides all the…read moreshipping options.

The worst ever. I was dropping off a FedExpackage. the girl was sitting on the counter doing…read more nothing. The label was a little faded. Didn't even get up and try to scan it said she would not take my package because it wasn't scannable. I told her that yes it is. she told me FedEx won't even take it.Honestly, this place should've been out of business a long time ago.

We sent a package and told him we wanted it sent UPS and the cheapest way, aka ground…read more However, the kid decided to do it the cheapest way via metered mail.. which I'm reading is USPS. I didn't understand when he said it would take 2 to 5 days for it to get there. Because UPS in Florida is usually always delivered within a day(especially when only going across the state) even though it says it could take two days or so. I even said that is weird bc UPS is usually always only a day or two at most. He just stood there looking at us. I didn't realize he changed the delivery company on us that we requested (didn't even acknowledge that he changed it what we asked for either) until I went to track the package and see that 3 days later it's still not there. So now it makes sense that it's taking three days to go from Fort Myers to Miami, which is still a joke. Mail used to go across the country in three days. I had already been to the post office and sent the letter via certified mail. I went to the UPS store specifically to send it via UPS as a backup/second form of delivery. So now I have the exact package being delivered on the exact day via USPS and I just wasted money. Not happy!

I needed a renewal passport photo. My local UPS store could…read morenot accommodate. This store was the closest second option. By mocking my grumpiness, the friendly staff coaxed a reluctant smile for the photo. $15 later, mission accomplished.

You know how sometimes you interact with someone who just clearly either doesn't like their job…read moredoesn't want to be there? That was my experience with some guy with short blonde/yellowish hair. When I asked if he could accept a US mail package, his response was "sometimes" without clarification. He asked me if I wanted to receipt and I said no thank you. He then scanned the barcode and said "interesting." I waited for some clarification on if there was a problem and to clarify he would accept the package and he handed me a receipt saying he "might as well give me a receipt since I am 'still standing here for some reason'" as if I was supposed to be able to read his mind and know when everything was done. It's just not worth working a job if you're miserable there man, especially when the bar for accepting a package is pretty low from a customer service perspective. Edit- What if I'm most interesting is after posting my review looking at the other comments which all similar rude interactions with what appears to be the same employee, followed by comments from the owner or manager about how they take customer feedback seriously. If that were the case, then you wouldn't have similar situations going back over a year. I personally would rather wait a couple extra minutes in line due to short staffing (but high quality) then be served by someone like this. That said I may be in the minority as this area has a lot of impatient people who may not care and will accept the rudeness with speed over someone pleasant to interact with.

0 stars if I could! Stay away from this store with the worst customers service ever!…read more While visiting my in laws in Florida, we had to mail a heavy item we couldn't bring with us on the plane, back home to California. We knew we were in trouble upon entering the store when a lady was cursing while exiting the place still carrying a box she couldn't mail. Another customer muttered: "Good luck!" to us. We were helped by a young kid, facial hair, blonde hair. Once we gave him our California address he said: Why would you live in California? We were mailing something, paying, he should have taken care of that, not judging us and giving us his political opinions. I don't judge anyone based on the place they live, everyone has their reasons. But we could feel the snarky hate toward us. Sorry to give him $100 for crappy services and the worst attitude ever. My husband responded and another customer (who is from California, moved there) jumped to "defend" us. We are more sensitive to this kind of behavior since we have friends who lost homes in the fire. If my father in law who has a heart condition wouldn't have been with us, I would have given him a real piece of my mind and left the store like everyone else! Seniors live in the area, you can't treat people like this, so rude and disrespect, judging and spreading hate and annoying people who try to give you their business. But it seems like his family owns it so this entitled a...hole behaves accordingly! They don't fire him with all the complaints. So, read all the reviews on line and stay away! Let them go down as they deserve!Never again! Avoid at all costs if you value your health and respect yourself!

I hesitated to go here because in the past they've been rude and unhelpful at best. I usually go…read morethe extra distance to Whole Foods but today I was pleasantly surprised to walk in and be greeted genuinely by a young lady. I mentioned how nice it was to come in and be treated well. I will continue to go there as long as the good customer service continues. Thank you!

BEWARE: Rudeness alert…read more Took a package there and was YELLED at by the guy working the counter for touching the tape gun. He was rude, unprofessional, unkind and plain nasty. I'll never go back!

This UPS Store is conveniently located next to a Publix and other shops on Fiddlesticks. They are…read morealmost always busy. There is ample parking out front, although it is a busy lot. The employees are alway friendly and professional. I typically take my Amazon returns here and I have sent numerous faxes from this location. I frequently see the employees packing up all types of items for shipping and they do a quality job.

I had a disappointing experience at this UPS Store. I explained that I speak very little English…read moreand used a translator on my phone to communicate what I needed. Instead of trying to help me or understand my request, the employee simply said she did not speak Spanish and sent me somewhere else. I understand not everyone speaks Spanish, but a little patience and willingness to help would have made a big difference. I felt dismissed and unwelcome as a customer.