This UPS Store has made a complete turn around so I decided to post a new review. I can understand the cost of "doing business" and sometimes others ruin inexpensive services for the rest of us. The prices are now on par with other UPS stores in the area. The employees are efficient and kind. The store is always clean. They have a notary but they are available only certain hours. I would call in advance if you are going specifically for notary services. Great UPS store! read more

I LOVE this Swann Creek UPS Location! I have always been treated with courtesy. Each interaction has been an AMAZING Customer Service Experience. and I know that I will always be treated well. National Harbor is closer to me however, finding parking at times can be challenging I love the convenience of parking at Swann Creek with no risk of getting a ticket or overpaying a parking meter. I also love the fact that they have a Notary that has a Seal. Mr. Kim in very nice and accommodating. You have a Customer for Life! read more

This store does a great job - they are right on my route from home. However I no longer stop here because there is always a tent sent up asking for donations and they are a little too aggressive. I'm busy dropping off items for work 4 times a week and I don't have time to be held up. read more

I'm a New Yorker. I'm used to short tempered customer service. The young girl who works the counter at this store looks at rude in the rear view mirror. I've brought my service dog in (I'm a CZ veteran), my dog is well disciplined but is still training, as her vest indicates. She never acts out or does anything alarming to others, however. On one visit to this store my dog had the nerve to sniff the corner of the booth where this girl was standing and go to sniff her feet from a distance. The girl snapped "obviously still in training." I realize this is not the end of the world. But some of us have had different walks through life and my dog helps me. I chose to patronize this business and this was the last straw frankly with this employee. She is consistently rude and makes it very clear she does not want to be there. There are a lot of DC area people looking for work. If you're miserable, quit so someone else can do the job properly. read more

There is always a line so if you have to go expect to wait. The people behind the counter are nice. They always try to take care of you completely before they move onto the next person but that always requires a line. The space inside is very small so there isn't much space for a line to stand. So if it looks crowded from the outside, it probably is. read more

Called ahead of time, no answer. Walked in, not greeted, despite me saying "Good Morning". Didn't get a response, more importantly, no notary. They advertise they have a notary, but don't. This trip could have been avoided had someone just picked up the phone. Waist of time and energy. I won't be back. I knew I should have went to a different location. Smh read more

While the employees are friendly at this location, their customer service is terrible. As mentioned in some reviews, there is always a line so be prepared to wait. I shipped a package from this location and there was no tracking information for almost 2 days. I contacted this location on the morning of the second day and an employee referred to UPS Customer Service for assistance. The UPS Customer Service referred me back to the shipping location because there was no tracking information provided. I talked to a manager the second time who offered no assistance and provided false claim information. The tracking information appeared after I contacted UPS Customer Service the second time and it showed that the package did not leave the shipping location until after my first call on the second day. I definitely will not be returning. read more

I realize that the UPS a store makes it's money for services they perform for you, but this place takes it to the next level! I ordered a package from a big name electronics store and one of the options was to pick it up at the UPS store. I thought, okay fine no problem. When the package arrived and I was notified, first the man couldn't find it and when he DID find it, he tells me I owe $3.00!! Ummm for what, the shipper paid the shipping charges?!? His reply "for using my store". I'm quite sure that UPS pays the store a percentage of the shipping charges for EVERY package that's goes in and out of the store and you're going to charge an additional fee?!?! Because I didn't want my package to be held hostage, I paid. TOTAL RIP-OFF!!!!! read more

Every time I come to this location I get great service. Devin is always pleasant and helpful! I never have to wait too long and the store is always clean. Glad this is my local ups store! read more

Great UPS store, the people who work here are tech savvy and attentive. Could be a little more organized, it's chaotic sometimes. And the lines can be too long. But I do recommend this location. read more

Very good business. The proprietor is intelligent and competent and dedicated to helping the customer. He hires people who are like him in character and competence. I noticed a couple of bad reviews. They seem to be from people who don't like his accent or ethnicity. Do not take these reviews seriously. They tell more about the reviewers than their target. read more

The worst.... I placed an order to be picked up by a certain time. The order was NEVER looked into. Conveniently, when I went to pick up my order the Internet was down, they were unable to access my order and interestingly enough was not able to cancel refund my order. Never once did they offer apology or a solution besides sending me to another location who was unable to access my information either. I WILL NEVER do any kind of business with this location. What's funny is, corporate unable to offer help or a solution. But who is without the money for another 3-5 why they are stop holding my funds and without the product. read more

I have done business at Mr. Kim's UPS Store for years. He doesn't speak a great deal of English and he is very quiet. However, he and his staff have always been polite and professional. I highly recommend this store. read more

I talked to a family member who told me to try him again, Fort Washington UPS store. She told me to call him out on his attitude and shake him up. So I went back today. I must say he was better today, little smile, few words...better over all. read more

Great customer service! I had a 70 lbs package to return from Christmas and truly thought it would be a hassle getting it to the store and shipped off. The gentleman working in the store made my experience completely hassle-free, and the process took less than 3 minutes. Keep up the good work! read more

My wife and I have been using this UPS store the last several years. Going back to before the day when Blockbuster was next door, long before the shopping center had its face lift and we've never received bad customer service. I don't know what other people expect; but as for me, I'm not looking for a casual conversation about the weather or even a howdy-do. All I want and expect is efficiency, especially when there's a long line in front of me. I just want everyone to do their business and get on with the day. This store is just that, a model of efficiency, they will quickly pack your items if you need that service and they process all shipment quickly without any delay. The line moves quickly and I get my business done and I'm on my way every time no matter the time of year - and that's what counts when it comes to a bank, a post office, or a UPS store fast service no delays. If you're looking for someone to patronize you go to a restaurant or a salon. read more