I would have given negative stars if I could! Like so many other people I had a horrible interaction with the older man who works here sometimes! I have been into this location before and the young women who work there can be pleasant and helpful. Save your time, your money and your energy and just take the extra time to go to the UPS store on Mission Blvd. across from Lucky's in downtown Hayward. At this location the older man tossed by tracking paper at me and told me to read the directions before I come in to drop off a package. I was charged about $4.50 because he was unwilling to allow me to use tape to close my box. I then had to ask for tracking slip sleeves which he was irritated that I wanted and instead of being helpful and attaching them to the boxes he told me that was my job and walked away to the back of the store. Mind you there was no one else in the store and it wouldn't have been that difficult for him to be even the slightest helpful or polite. read more

I paid 87 bucks for next day air Wednesday night (unfortunately I missed the UPS pick up by an hour) Ken told my sister that I would have my package by Friday morning (Ken is the OWNER of this store, he should know the shipping process and let customers know of any mishaps that we may encounter) I didn't receive my package until Monday noon. I tracked this package from the time it got to store up until I received it. Long story short, his customer service sucks and all he cares about is making money by selling services that are not guaranteed. He should've stated this from the get so I could've had my sister go elsewhere with my monies. I will never ship from this location again. read more

I come to this location for a lot of mailing services and I am usually helped by a very nice Hispanic lady, this time I was "helped" by a very rude Asian man who did not know what he was doing and had no sense of customer service. I was instructed by amazon (return) to drop off the packages with or without boxes and to show the return code (QR code) the man got really upset because one package was boxed and the other wasn't, I very kindly explained that I was just following amazon instructions but he just got very angry. Needless to say this place sucks! read more

Any time I need to return Amazon merchandise I come here. They are always very polite and I'm usually in and out in minutes. I appreciate their care during this past year, with the pandemic. read more

Fortunately, i've never had problems at this location and hope to continue the trend. I usually have everything boxed, taped, labeled (usually pre-paid) and they're quick to scan, and provide a receipt with no issue....so far, so good on getting my packages dropped off quickly and efficiently! read more

7/15/2020 Great Customer Service "Was declined from shipping an item at the Mission Street location but was able to ship at this location." At the Mission Blvd location I went to ship an item (a vintage soap dish) using a CHAIRISH drop off & go service. Basically an item that was purchased online through CHAIRISH (a vendor that helps sell furniture and more) from our design studio in SF. CHAIRISH then sends me the packing slip, shipping label, and instructions. The UPS shipping and packing is already pre-paid, so all I have to do is drop off the item to the nearest UPS store according to the instructions. I live in Hayward. Apparently the two woman who helped me declined my package. I mentioned that I always go to the UPS Store in SF on Vaness and they easily accept it. I respectfully tried to explain to them what they usually do and showed them the UPS instructions. But educated me that not all UPS stores support this service and that CHAIRISH is not listed and suggested that I go to the UPS Customer Hayward Center on Hathaway Ave. Which doesn't open for another 4 hours. Keep in mind neither of them attempted to go on the computer or make an effort to look into this service that is not familiar to them. Both were 100% sure that they do not support this service. And just by looking at my labels the shipping is paid, but not the packing, and suggested that I buy the packing material. But it is "pre-paid" I Insisted and is noted in the email. Why should I spend my own money for packing I know is pre-paid? The item could easily be a 17x2x24 vintage painting and the packing would cost a lot and you still want me to pay out of pocket? Pre-paid is pre-paid. The 2 women helping me weren't familiar with this new service which I understand and it is not their fault, but was just upsetting and disappointing that they made no effort to go on their computer or try to look into this new service, even with the UPS instructions from CHAIRISH. They are forcing me to drive all the way to SF just to ship it... doesn't make sense. I knew if the SF UPS store can accept it, then all UPS stores should except it. They were just lazy... It was pointless explaining, so I left and went to the one on Santa Clara. I explained my situation and had the same reaction. Only difference is she made the effort to search for the company and find it on their system. Entered the numbers as instructed for the pre-paid packing, and gave me the receipt and tracking number. Done! She figured it out and learned something new. Unfortunately IT IS a service that all UPS store employees are not familiar with but would be lucky enough to encounter the few employees willing to put in the effort to figure it out. For now this would be my go to location for CHAIRISH drop off & go service. read more

The reason I'm giving five stars is because of the employees that work at this particular location full-time. Two Hispanic Younger women, are very welcoming professional and courteous. Always very helpful. The owner a older Asian gentleman is very rude and is out of uniform the majority of the time his wife on the other hand who also works there every now and then is very pleasant and kind. The store can be occasionally unorganized which I think falls back on the standard and organization of the owners. But I will say this most UPS stores throughout the Bay Area somewhat unorganized. personally I feel all shipment offices should be highly organized especially if you're sending out important shipments. read more

I returned my Amazon packages here and I thought their customer service was excellent! There were only two associates working the front and I was waiting in line and we were all greeted, welcomed and told that we would be assisted shortly. read more

Every time I've visited this location has been just TERRIBLE. The elderly man has a sour attitude and does not like to service customers. I had a package ready to be dropped off and made it there with 10 minutes to spare from closing time. Walked in and immediately he said they were closed and told me to check my phone for the time. Unfortunately my phone was in the car, so I went back and read 6:52 on it! Went back to the door and he straight up locked the door! You're horrible!! If you don't like your job, then don't work there! read more

I went in once and needed some extra tape for my package Kenneth told me that I needed to by a whole roll. That sounded odd but what ever. Today I went in to mail some Christmas presents and once again I got Kenneth. This guy is a piece of work. It took me spelling Jessie numerous times tell I took a pen and wrote the address myself. When we are already to ship and all I need to do is pay he walks away. He did stuff by the copy machine that took forever. I left upset and he took my last nerve. The store is super convenient and plenty of parking. read more

Went there for an Amazon return and was told that the store does not provide shipping label sleeves and would charge $2.50 just to tape the label to the box. Note the box was already taped, just needed to put the shipping label on it. In my years of online shopping and occasional returns at UPS stores, I was never asked to tape a label and was always given a shipping label sleeve by the store. The employee even showed me a sign within this store about the $2.50 charge. I left and went to another store and guess what, the other store took my return label, put it inside a label sleeve and pasted it on top of my return box without any charges. The supposed claim made by the store employee that UPS does not provide shipping label sleeves and charges $2.50 for taping shipping labels on boxes is obviously misleading. I am reporting them to UPS corporate and also to a BBB and also posting a review here. If enough people complain to UPS corporate and BBB, then hopefully some action will be taken against them. read more

The UPS Store - Shipping Centers Near Me - Hayward, California

Ups is suck! Charging so much money, the package did not receive on time! Which is scamming people! It's so ridiculous..bad service ever...

I RATE THIS UPS STORE A NEGATIVE 0 !!!!!!!! I went there attempting to ship a giftcard to my grandmother in Spain .I paid $87.00 to be delivered in 3 days. My grandmother never received the card and I return to the store only to receive a attitude from the manager KEN . He was so rude and told me that there was nothing he could do . He also said that he did not give refunds even though his employee make the mistake when entering the address on the computer. I was disgusted with his behavior and will never return. He then turned around and spoke to his wife in their own language as I walked out !! The next day I went to FEDX and paid less for the same service that they did give me !! Grandma received her card and I even got a email confirming that it had arrived and who signed for it something UPS in that Poor location does not have !!!! read more

never had any problems here. closest one to a bus stop. ac transit line 56. drops me off in the back of lucky's the staff is awesome and great. owner is nice. read more

Been here a few times to drop off packages, and had no issues. The workers aren't super friendly but they had no been rude either.

Absolute worst ups store I've been to. Charges $2.50 for a strip of tape when plenty others will tape the whole package for you free of charge. read more

Charges 2.00$ per print even though it says 1.00$ per print. He justifies it by saying that it's 1.00$ per 10 mins on the computer- so even if you take 30 second to print something he charges you for it. This place is a rip off read more

Ignored me. Helped the next customer in line. Never even acknowledged that I was there.

Unfortunately, UPS has problems with not being able to get into my apartment complex so when I went into my personal UPS My Choice account, I was able to reroute the undeliverable package to this store for pickup. I was able to get my item without issues and have set my packages to be delivered to a UPS Access Point from now on instead of my apartment complex. Much easier for me and I know I'll get my item on the day I'm scheduled for it. P.S A UPS My Choice account is free online. Make sure your address in your UPS account is the same one used for the merchant you shopped at online or you can't track your packages or change it! :) read more

I come here all the time to pick up my packages because they always get stolen when I deliver them to my house. Usually when I pick them up it's two ladies working there and they recognize me, super nice, and of course I always show my ID and I have no problem with that. I walked in with my ID and it was a gentleman named Kenneth Xu working there and he was extremely rude. When I told him I was picking up a package and I showed him my ID and that it was from the company ASOS. He continued to assume that I didn't have a package and was asking me how I know it would be here. I was taken back a little as he made it seem like he was accusing me of trying to take someone else's stuff or that I didn't have anything there for me. I said okay let me get my phone and I came back and I show him my tracking number on my phone. He looks at it and points at me and says I have to tell him what it is. I told him my tracking number and he said it doesn't exist and I showed him it's supposed to be there. I then asked him if I can go over the numbers again just in case he typed it wrong, and he did. He never bothered to look for it and told me I had to call UPS and get more updates. Before I left I said thank you and all he said was "uh huh". Idc about customer service that much, I get it! You get paid minimum wage and get treated poorly by customers on the daily, it's retail, I know how it is. But I think what really got me was I was never once rude to him even though he was condescending towards me. I get it, you won't break your back for customers but at the same time, have some respect please. UPDATE: after calling UPS they told me it was delivered. I called the UPS store in hopes he wouldn't answer, luckily one of the ladies working there helped me out. I told her how he didn't even bother to look for it. She asked for my full name and she found it in 5 seconds, not even kidding! Also found out he's the owner :// read more

This is a really bad example of what a ups store should be. Drove over to get a passport photo and to mail it off. The ups website says they do it here. No excuses they just don't. I guess I should find a better store to meet my businesses shipping needs. read more

I've used this store a few times since, and everything has gone smooth. Maybe things have changed...

Five stars. The new management & working people are great. I needed to print out a shipping label and they pointed me right to the computer- no charge for printing the label there. Friendly service too. The lady there was helpful and the box to ship my books back only cost $2. Would recommend. read more

Ridiculous! They charge 2.50 for a strip of tape, no matter if it's sealing the entire large box or just a couple inches. They said USPS or any other place does the same. I have asked for tape at USPS and FedEx Office, and none of them have ever charged even a penny. They also just tape your paper label to the top of the box. No sleeve. Everywhere else I've been to has offered a sleeve. This is just poor business practice, and a complete rip off. Spend the extra minute or two and go to the next UPS store! read more

Came here at 6:45PM, and store was already closed when the posted hours say 7PM. Lazy workers decided to close up shop early. Waste of my time and gas to drive over when it claims to be open. I would not come here again. read more

They advertise that they take passport pictures but we're not able to because they didn't have film?? Coat donations are supposed to be accepted at all UPS stores and guess what? Yea sorry we don't do that either!? So what exactly does this store do other then ring up packages? Come on customer service. So probably don't plan on coming here photos or donations! Go to the one on Mission, much friendlier and takes donations!! read more

I stopped by this location to drop off a prepaid warranty item, I was so happy that the item was covered under warranty even happier that the electronics company even sent me a box to send the return back to them free of charge. But the issue I have is that I didn't tape the rather small 6 LB box shut. I thought I was ahead of the game with my RMA in hand till I asked a fool question! Do you have any tape? The reply I got was... yes you can buy a roll of packaging tape on the wall to your left. Or we can tape it for you for $2.50 to my surprise!...now are these guys so hard up that they need to charge customers $2.50 for a meesley 5 inch piece of tape? Don't they already make big time profits in boxing and packaging for those too hurried to do it themselves? Mind you I already had the box with the packaging stuff to keep the item safe from damage. What's next... buy a drink at a restaurant but if you want a straw that'll be 25 cents extra? Hey here is an idea, put a big sign on the door for customers saying that if you bring in any un-taped items no matter how small there is a $2.50 fee. I have a problem with buying rolls of over priced packing tape, my luck the nearest discount store was 2 miles away,so I gave them the $2.50. Haven't we all at one time or another ordered something that was delivered via UPS and at times paid extra monies for expedited deliveries. Guess that means nothing. Please come again... read more

I've been a customer at this UPS store over 10 years, now. I've used their copy, returns, shipping, fax, mailbox, and computer services and I have no complaints. Cost wise, it is higher than most places, but I'd rather have my packages secured than stolen at my place. While everyone is wondering how to keep packages from being stolen off their porches, I can rest easy, knowing mine are safe at this place. They even send emails when packages arrive so I know when things arrive and when to pick them up. The owner is really nice and always smiling when I come in. The employees are really nice and helpful. Sometimes they do help mailbox owners before other customers, depending on what's going on, but I always let them know I'm not in a hurry and take care of the people in line. I'm still there and I will stay with them as long as I'm in the area. As for the complaints about taping boxes, I don't know anywhere that doesn't charge you an arm an a leg for a piece of tape, so bring your own. read more

I've come here twice and each time they are really nice and helpful. They have a computer and printer/copier for when you need to print the return label, also right outside they have a mailbox bin fo usps. read more

The worst customer service consistently. Had to discuss why I was there for 10 minutes to get the clerk to search for all the items I was picking up. I had tracking numbers and all, just pure laziness from the clerk. Even afterward I had to explain that there was probably another package there, explained what it looked like, and could see it right in front of me. Still said it wasn't there so I had to come back to get that same box. Don't bother calling on the phone either. Cannot understand the clerk with accent and poor english. Just avoid this location, any other would be better. read more

I needed a few documents and flyers for my business and an event I'm having in a few days. I sent to print to this location, needing some of them in color and multiple copies of these specific ones. I get there and I receive the ones I need in color in black and white and only one copy, having paid for color and 4 copies of each. I let the man there know and he grudgingly goes to print them in color and goes and tells me that it looks the same as what he gave me(how this makes sense to say a black and white copy looks the same as a color copy, I don't know.) The woman working with him proceeds to say that it isn't the same and it is printing in color. So he's done and prints me only one copy of each and once again I said and showed my receipt that I asked for 4. He snatches the copies from my hand, goes to the copy machine and makes the rest of the copies. I'm assuming the copy machine needed toner because they came out completely different than the original. I tell him this is not going to work and he says it's the same when it clearly is not. Extremely rude and disrespectful man, having asked him multiple times to print them how he originally printed it and he said that that printer didn't have paper anymore. I told him I can't take those like that and he offers a refund, I accept but he wants to take my one good copy of my documents. I end up wishing him a good day and leave without a refund. I bought my home nearby a couple months ago and was extremely happy a UPS store was near me since I will be needing them often. However, they have lost a potential, faithful client. read more

Very helpful, even taped my box for me as a cpurtesy. Also gave me 10% off to help cover the costs of my super expensive shipment. Turned out to be cheaper than USPS for a large heavy box. read more

Paid 10 cents to upload a shipping label to them so I can pick it up at the store in order to ship a box out. Was told they cannot print out the order until the "manager" comes in. I was told the manager would be in at 4pm. This was 12 noon. That was a nice way to tell me to "f-off" for 4 hours. Called later in the day to see if the manager was in, called the phone number listed...510.670.0607...nobody picks up. Thanks guys, this is why I prefer FedEx or even the lousy USPS. I disputed the 10 cent charge on my credit card. Sorry it had to come to this. read more

Worst UPs on the planet!! be careful, do not drop off your packages there if you have a business, they do not scan packages on pick up!!! so if you send express or any package, it will show late because of no tracking #. i have complained about this several times and it has hurt our business. They do not care! Unreal. There reply was,there is nothing we can do about it we have several complaints from people. Call UPs. read more

This review is for their faxing/printing service. I've never shipped anything using the store. However, in the last few months I had to fax a ton of papers for a business transaction to San Jose. The girl at the front desk was helpful. read more

STAY FAR AWAY!!!!!! I would give them a zero if I could, no clear sleeves for the labels, and worst of all, charge $2.50 to ship a box if they don't pack it or ring you up for the shipping. Most ridiculous thing I have ever seen! read more

The employee was quite rude. They do not have any tape for you to use. And, even if you need one strip of tape you have to buy the whole roll from them. This is the first UPS I've been to that does not supply / offer the customers tape. Horrible experience. I would never go here again. read more

The only reason I stopped at this location was because of its extended hours and I only have time to go after work. Does your merchant offer free return shipping?? Well don't come to this location if you want to pay $3.99 to duct tape your OWN box and label. Isn't the purpose of parcel services for them to take care of the shipping for you? I walk in to return a book to chegg and Kenneth says I need to purchase a roll of duct tape, tape up my box myself and tape the return label on the front. (Not his fault UPS is inconsistent) I've been to many locations that have tape on hand behind the counter and do everything for you. They also have label slips on hand to paste to the front of your package. I don't mean to sound petty over $4.67, but where's the customer service?? Nowhere. I won't be back to this location if it means my free return shipping will not be honored. read more

I've been to this location a few times during the day and have always been helped by the same woman. The girl who usually helps me is Hispanic and young, always very helpful, efficient and a pleasant experience overall. Today, I went in to ship a package, late afternoon, and saw an older Asian man who gave me a quote up front when he didn't even know what I was shipping or even weigh it. There were others in there he gave poor customer service to and judging by how he was servicing the other customers I decided to take my business elsewhere. I simply left because this man was rude and arrogant. If I decide to return it will be during early hours when the pleasant/efficient associate is there. This UPS gets 4 stars because of the young woman, lost one due to the older gentleman. read more

It was disappointing to get a shipping quote for 3.5 lb package going across the country for the ridiculously high rate of $27. I went to another ups shipping company with my same package and their ups quote was $14. This is a national company and their rates should be the same store to store, or at least close. Why this Hayward location tries to charge double the rate I found elsewhere I have no idea. They also were asking $9 for a cardboard box and $5.99 was the listed price for large padded envelope. I won't be returning here. read more