Terrible customer service. I asked the staff to place my return packages in mailers and attach the labels because the two packages were almost identical, and I didn't want to risk the labels getting mixed up. Instead, they placed the packages and labels on the back counter to be packaged later. This has happened to me before, and my packages ended up getting mixed up, which is why I made the request in the first place. What made the experience worse was the response from the employees. The woman assisting me and a tall older man with white hair behind the counter laughed and made dismissive comments such as, "Oh, come on! We're UPS, we know what we're doing!" Regardless of where you work, mistakes can happen, and customers should be treated with respect when they're simply trying to avoid a problem. It's not unreasonable for a customer to want a little peace of mind, especially when mistakes do happen. I took my other package and left. For reference it was not busy at all. I was the only customer in the store at the time. read more

First time and hopefully the last time went in needed to print some documents set it in putting a sign on top of the computer saying computer out of service they let me get into it and then they got all computers not working I said oh you don't have nothing else I can print on no you can send me the documents and I can print them for $5 plus the amount of pages that I needed printed Let's say looking at the computer they only needed to update their software but as I added service you can send it to me we can print it for $5 BS trying to figure out how to get more money out of you read more

Terrible customer service, go elsewhere. Refused to accept a UPS return, made up a half baked excuse. read more

I'm honestly surprised by some of the negative reviews. Most of them feel overly nitpicky. I've been coming to this location for about half a decade, consistently shipping and returning Amazon packages. The staff has always been polite and helpful. I've never had an issue with shipping or returns, and they've never given me any hassle at all. read more

Needed notary services and Neelema went above and beyond to help me and my sister with our documents. She took a lot of time and guided us through the process, despite the shop being busy. Great customer service. Highly recommend. read more

If you don't want to be the middle man for Amazon, don't accept the business... begrudingly. Charging $4.00 to tape a box... really ? So petty read more

I've been coming to this location for years and have never had a bad experience. The staff is hardworking, efficient, and always pleasant. I usually try to visit during the slower times of the day, but even when there's a line, they handle customers quickly and smoothly. read more

I asked to pick up, pack and ship- they screwed up everything- not follow clear instructions on pick up, then badly packaged, then overcharged and finally shipped to wrong address- never again read more

I come here to pick up packages from time to time. Simple get in/get out. Staff always respectful. Get you whatever you need for drop off, pick up, printing necessities, and other things pertaining to mail/packages. Prices aren't too impressive, they're ok. read more

Came here for Notary services. Everyone was friendly. Not expensive for a Travel Consent letter. Wasn't my choice of location- really shady area. read more

Always friendly and positive interaction with the team member. This morning the rep there did an outstanding job!

I went to this ups store to return items from Amazon. I printed out all the labels for ease of the ups employee. I have not been to this ups store in awhile. Upon entering, Eric the ups attendant did not greet a single person. As I was assisting with providing the packages with the labels to scan, Eric kept snatching the paper to scan off the packages (they were taped on, it was not the label but the barcode to scan). Eric proceeded on grabbing and tossing items to the back counter as he scanned them. It was apparent Eric was irritated upon my arrival and he made it obvious that he did not want to provide good customer service. At the end, he said "take the items out of the box, you take your box". He then threw the tracking receipt inside. I often do not write negative reviews since it affects the business but Eric's behavior is unacceptable. I will not return to this location. read more

I have been using this location for the last 8 or so years on and off. I ship business as well as personal items. For a period of time I had a post box there too. Until recently my wife wouldn't set foot in this location. The lines were long, it seemed haphazard, disorganized and generally a pain in the rear to use, even the parking was terrible but that was caused by the enormous number of people standing in line waiting for the simplest of things... but they were close by so I gritted my teeth and did my business there... It looks like they have changed hands and the entire place is now NIGHT AND DAY DIFFERENT... I cannot express in words how pleased I am with the change... But I'm damn well gonna try. First off, the place was clean. It was organized. You could see that they had new systems in place and new processes. The service was quick, efficient, polite and a pleasure to work with. The staff was polite and fast. The shipping costs were in line with any others that I used. As this item was an Amazon return, I brought it in unsealed. The gentleman who served me told me that this is supposed to be closed by me. I immediately said that I would pay for the service or buy a roll of tape. Just as quickly, he said not to worry, he would take care of it free just this time. This was great as I fully expected to have to buy that tape. That has been done to me in the past at other UPS locations. This location, on the other hand, seemed to give a damn about customer service and it showed. In the end it is this: Lines are non existent now, parking is easier, the place is organized, the people efficient and polite, my package got to where it was supposed to go on time and in good order. They truly are professional and give great service. This cements it for me. They have ALL my business going forward. Don't believe the negative reviews. Some people simply do not understand. I trust them for personal and for business use. You should too. read more

I received two significantly different customer service experiences at the two UPS stores in San Leandro: 1271 Washington Ave San Leandro, CA 94577 1250-A Fairmont Dr San Leandro, CA 94578 The UPS store on Washington Ave, managed by Ms. Minal Josh, would not print my thermal print label but the UPS Fairmont store had no issue doing so. Why does the UPS store on Washington Ave store try to charge their customers to print their return label while the Fairmont store doesn't? When I asked manager Minal Josh to show me the UPS policy where it says it costs $5 to print a customers return label, she couldn't provide this information to me. I didn't choose UPS as my shipping company. The company I ordered from did. When I do have a choice, I do not chose UPS due to experiences like this. UPS does not put their customers first and they rely on USPS/the post office for their deliveries. So why not just cut UPS out from being the middle man? Or use FedEx since they're more efficient? read more

Needed notary services and went in 10 minutes later I was out. Nelson helped me and I was in and out in 10 minutes and it cost me $15 for one signature. read more

I have been a long time customer who must receive my packages at a secure location- the staff has always been great - esp since I'm a nurse who has to race thru commute traffic to reach them before closing . Today I arrived 3 min before closing - there were 2 customers inside and I simply needed to pick up packages. The employee rather new at this location said "we're closed " - although I pointed out the situation .i stood there for 4 more minutes with customers still inside and he unlocked the door and said " what's your problem- I said we are closed - we are trying to go home " and still wouldn't let me simply pick up packages . I have been coming here for maybe 9 years and have never been treated with such disrespect and unprofessional conduct - and no he was closing early - I had my phone with me . Though I regret the expletive I used - I was admittedly provoked after driving past my home in order to get these- and have an employee - still on the clock- tell a customer his needs mattered more than mine read more

My partner and I came to this location earlier this week as we needed a document notarized and emailed to an attorney ASAP. Really glad we came here as it's practically a one-stop shop! We were welcomed in and helped by John. He took down our information, notarized our documents, and we even shared what parts of the Philippines our families are from. Talk about being personable! We also needed help emailing copies of the notarized documents to our attorney and thankfully, The UPS Store offers this service, too! Once we paid, Brandon walked us over to the copier machine where he was able to scan the files. He also asked us to confirm if the destination email addresses he entered were correct (thank goodness he asked us to verify because it was off by 1 letter, but that was probably due to my messy writing on a post-it note). Our attorney received the scanned files almost immediately, which was a big sigh of relief. John and Brandon- thanks again for all the help and great customer service! We will definitely come back! read more

I would absolutely not recommend renting a mailbox from this place. I will be reporting this commercial mail receiving agency (CMRA) to multiple agencies.  Supervisor Minal Joshi refused to re mail my mail in spite of acknowledging that USPS will not forward mail from a ups store and blatantly violating the attached usps policy that I presented to her and have attached. To make matters worse, when I asked to be given any mail which may have been delivered since I closed my box last week I was told they would have already disposed of it FYI Destroying mail which does not belong to you is a federal crime Minal and associates. read more

The UPS Store - Shipping Centers Near Me - San Leandro, California

Brandon went the extra mile to get my photos printed for my mother's day craft.He even stayed late.Thank You Brandon,you rock!

Great store Maybe family owned Staff is always friendly and helpful Great location right off highway 13 My go to store read more

I just can't get over how great and awesome the people are in this UPS location. I have been in here several times and today I had a ton of things to return to Amazon. I had everything numbered and then all the codes to scan in my phone. They made everything so easy for me; it made me a very happy person. It was so effortless and smooth.. It's nice to see a business Can actually enlighten their employees and know what they're doing. It doesn't happen very often, but this place is always right on the money so thank you employees of UPS store in Washington! read more

Always fast and efficient for Amazon returns. Rarely a line but moves quickly if there is one.

Nelson should not be working at the UPS store if he does not know simple customer service skills nor If he doesn't know not to call a paying customer's names while on the floor and while customers are present and employees. The fact that A UPS employee was arguing with me calling me names made me feel very uncomfortable. I also do believe that the owners of the establishment should know about this because if Nelson did this to me , just imagine how many other people that he's done this too and they just haven't reported it. read more

This little shop has fabulous service. We went for notary services on a Saturday. They had at least 5 staff and the wait was short. Everyone properly distanced. They are so efficient and friendly. Great to see such a well run operation. read more

We always use this location for returns and they are excellent. Fast as lightning. We used them for passport photos but only drawback is the lighting needs to be improved. read more

I needed some forms notarized and the owner was very quick and efficient. The staff were friendly, allowing for a smooth visit to the UPS store. All prices were at a reasonable rate and everything was very easy. Will be coming back. read more

I came in to the store with a shipment and the lady at the counter was so so helpful. I had an issue with my address and she was knowledgable and kindly took time out of her day to help me out. They packed it nicely despite the store being busy. Thank you so much and I will be back! read more

Ignore Old Reviews I needed to send a priceless historic document from SL to Richmond, VA as quickly as possible. Although this store has recd mixed reviews, I decided to at least go in. If it seemed sketchy in any way, I'd leave an find other store. I spoke to the associate about the poor reviews & she respectfully acknowledged the negative reviews about lost packages and assured me that my doc would leave the store that day & be at the receiving address by 10am the following morning. I nervously continued to relay my concerns. She continued to patiently assuaged. Result: My document was in the hands of my receiver precisely on time. They'll definitely be my go-to UPS store for sending important packages. -MMS read more

I want to start by saying the employees here work hard and are helpful, it's the ownership who is the problem . I used to come here all the time before ownership changed and Minal is now managing the store. This retail store is not following UPS shipping costs, which they are obligated to do under a franchise. Adding extra costs to shipping fees ($25 insurance vs $6.50 at another UPS store!!), so they can rip you off and pocket the extra money. I clarified with UPS that any retail store is not allowed to do that, they have to follow the standard costs set by UPS. When I confronted Minal about huge discrepancy in cost , she made up a bogus lie about it being different online. Again, I clarified with UPS that the cost remains the same whether it be online or in the store. Go to fedex or the post office right around the corner where they don't arbitrarily make up prices. Keep ripping customers off, Minal, that will do well for your business and your standing with UPS. read more

This UPS Store has never failed to disappoint me. I always have many Amazon returns and they are so quick and efficient with their returns. There is always a big line in the store, but I am always helped and out of the store in a couple of minutes. The employees are always kind and they are smart, so if there ever is any issue they can solve it for me. read more

I only use this location for Amazon returns; usually pretty quick and smooth. There's rarely a line.

Went there today 9.3.2024 before 12noon, and I had two processed for return and two didn't. I step up to the available counter and told the staff I had two to return and I'll do the other two later. She said ok and there were troubles with her computer so I said take your time. An older woman who was indian step in and ring a different person up on the same register that I was already in. After a few minutes I was scold at. She said "if you are not done, go stand by the door and finish your things". I wasn't expecting her to ring me up because the person who help me was literally behind her trying to help me. I told her i have two items to return and will do the other two later. Fast foward she started raising her voice at me, and i told her repeatly but she wasn't paying attention to a word i said. She rang me with the two items and told me "NOT TO COME BACK". This is so not professional at a company like UPS. Why are you hiring people that treats customers like this? This is the reason why such business is going down hiring people who thinks they are always right and every else is wrong. What happen to "Customers First"? There's no value at all. She should be gone. Every else there is so much more capable than her in so many ways. read more

My daughter was charged $55 for shipping a package weighing less than 1 pound to New York. These were SOCKS--the woman behind the counter presented a shipping option as being the cheapest for 3-day select. We should have cancelled the order, so this is on us, but pretty unethical regardless. Lesson learned. read more

They fax here. I called FexEx at Marina Square and they are charging $2.50 per page. At this store it's $1.50. Workers are friendly and very efficient. Customers in and out. Love this store. read more

The young man Brandon was very good. Excellent attitude and really helpful. Thank you so much h

Horrible service. DO NOT GO TO THIS LOCATION Go to other locations at all cost!!! You will have headaches, lost mail!!! read more

Eric, Ivan, and Gerardo were super friendly and helpful when I came in. I had to come in to send a few items and they gave me some good advice and options while working around my budget! I typically come to this location to get my tasks done! read more

This UPS store experience was "THE BEST!" From the moment I entered I was offered help & assistance, QUICKLY & FRIENDLY! Everyone, including the owner, was on board to assist customers so there would be no long wait times. Clearly, this shows Customer Service ranks HIGH @ this UPS Location! I needed help with what I was there to do, NO PROBLEM, 'MINAL' was happy to do so; knowledgeable, quick, friendly & courteous! Eric, another employee, observed Minal was busy with me, so he immediately stepped up his pace and diligently & quickly helped incoming customers. Will I return to this particular UPS STORE location, Absolutely! As a matter of fact, I'm making this my official "GO TO" THE UPS STORE! I DEFINITELY vote to give this store a visit! You will not be disappointed. Martha A. Oakland, CA read more

Asian guy made me wait 30 min too try and get something printed out never got printed and told me too come back in 30 minutes waste of my time . Worst costumer service . read more

Rudest manager Eric, and his staff. Was ok before, never had a problem but today was not. UPS ground delivered a package to us, box was smashed and contents, glassware were broken. Figured local ups store would be more understanding and customer service oriented as per their website values. We wanted to show them what their company did, even if you are a franchise, you represent UPS. So first thing said was you need to tape up the smashed box. If they do it, they will charge $10 for tape, label need to be printed, if he does, charge $5, for one page! Ridiculous, and an embarrassment to UPS store values, what customer service! Made a bad situation worse, and do not care. read more