Yes, always outstanding and courteous service, they are very efficient in their very professional…read morein their work and definitely recommend their service!

This location gave great service and high quality. Highly recommend you give them a try for your…read moreshipping needs

We are a San Diego, CA based company and used Custom Pac & Shipping for picking up medical…read moreequipment, packing and shipping in the Birmingham region... They did great!! David was an absolute gem to work with!! Very thorough, helpful and customer service oriented. Sue was a pleasure to work work with on the Administrative side. I can't recommend them enough! We look forward to working with them again! Thank you Custom Pac & Shipping!!

From the owner: Custom Pac & Shipping, Inc. is not to merely deliver a shipping crate, but to deliver products and…read moreservices that will insure the greatest safety for your product in transit to its destination.

I always love stopping in this location. They always have great service. I stopped in to send a…read morepackage that already had the label. The agent was very helpful with showing me how to work the kiosk. He was also courteous with answering some questions about their services. Even when it is really busy, they immediately acknowledge you when you walk in and try to help as quickly as possible. This is the only FedEx location that I will visit. Make sure you park the fedex labeled spots in the lot. If you park in the middle of the lot, you have to pay and they are always right there watching to ticket you. There are plenty of spaces right on the side. Just make sure it is one of the fedex customer parking spots.

Great service. Knowledgeable and personable staff. Quick production. Quality product! Reasonable…read moreprice.

This business is located in a great space to get in and out. The service agents were professional…read moreand courteous. I was dropping of a boxed and labeled item without much needed assistance. I was able to walk in and out in less than 5 minutes.

The staff does not care about serving the customers in their facility... to wait 30 minutes to get…read more4 card stock prints when I am the ONLY customer in the building is RIDICULOUS! HORRIBLE CUSTOMER SERVICE!

Highly recommend this UPS Store location! The UPS Store…read more#3677 429 Green Springs Hwy Ste 161 Birmingham, AL 35209 We visited this location on June 2, 2026, and everyone there was so kind, helpful, and professional. A kind lady helped me with copies I needed made, and she was patient and professional. Two other ladies helped me with a shipping question, and they were also very kind, helpful, and professional. John was especially helpful. I had a large package, a folding bed, that needed to go back out to our minivan. I was going to carry it myself, but John kindly offered to carry it for me and put it into our vehicle. That helped a great deal because I also had other things with me that would have been hard to carry all at once. Someone there, either John or one of the kind young ladies, also gave me the phone number for Amazon Customer Service so I could ask about a prepaid return mailing label. That was very helpful. Another thing we really appreciate is that they keep the line moving. Even when there is a long line, they handle it in a friendly and courteous way, and there is not much waiting time. It is not the typical standing in line, waiting and waiting, that can happen at some places of business. They are fast and efficient, yet still courteous, kind, and down-home friendly. The parking at this location is also easy, and the store itself is comfortable. They even have a little sitting area where you can take a few moments to gather your thoughts or organize what you came in for. Everyone we dealt with was kind, professional, helpful, fast, and efficient. We truly appreciate this UPS Store location and highly recommend it. God bless! Mark and Tim Elders

Quick and painless trip to return items. The store makes everything so easy. There was no line and…read moreseveral people ready to help!

Only go here if you are prepared to do your printing self-service. The help at the full service…read morecounter is non-existent. They all stare at you from behind the counter while hoping someone else will help. I would recommend you go to UPS store at Lee Branch. Much better customer experience there.

We had a relatively small print order which we needed right away. The staff were very friendly and…read moreaccommodating, and the price was very reasonable for a rush custom job. We were worried that this would be a difficult process, but it turned out to be very easy. The staff knows their business.

I will get the employee's name tomorrow. It's a white woman with a black short bob and thick…read moreglasses looking like Edna from the incredible but worse. She was completely rude and profiling me. I came to pick up my package (I had my Nike delivered there because I did not want my package stolen), and I had my military ID ready as I already knew my drivers license expired Dec 10th 2024 , plus I had the receipt for my package with my name and address. Yes, I check UPS guidelines in Alabama and they accept military ID as a form of identification for picking up and or shipping packages. She disrespectfully tossed my military ID on the counter aside of me instead of placing it in my hand and then insisted I provide my drivers license. As I handed my drivers license to her I explained that my drivers license has just expired and I'm planning to get my Alabama one. Mind you my drivers license picture is from when I first started driving (my picture is me at 16years old weighing 96 lbs but, my military ID is a recent picture as of 2022). She compares my two 2 IDs and says that my chin is completely different and I told her that one ID I was 16 and the other was at age 29, I've filled out my face. Also wasn't wearing makeup at that age but, either way it's obviously me. She tells me to sign for the package as she's still skeptically examining my IDs. She then goes to her Black coworker and says that my signature doesn't match. Her co worker proceeds to tell her to let me get my package. My signature again is from age 16. I only ever had to online renew once and I never resigned a signature or took a different picture. Besides the point I don't look that different, my name is exactly the same on the package, my receipt, My government DoD military issued ID, and my drivers license. She really thought I'm trying to steal packages and I think the only reason she was skeptical is because I am Black and in Vestavia, AL. I can't wait until tomorrow to get her name and also show her the website guidelines. Thank you to the other coworker of hers that told her to stop and give me my package. I felt like crying. Discrimination at its finest in Alabama. I will report her to corporate. ..... As a reply to the owner: whether YOU consider it discrimination or not, the employees should be up-to-date with policies. My US issued government military ID was sufficient enough for my package to be picked up. Weirdly enough she asked for my EXPIRED drivers license. There should have been no issue at all. Today 1-3-2025 I picked up my other packages. Different employee serviced me and the experience was greatly different which further proves my initial point in the main review. Today I flashed my military ID, this employee looked at my ID confirmed, my name and allowed me to sign for my package with ease. She didn't grab my ID from my hand, look at it skeptically, and nor did she toss it like trash when I serve our country as a military physician.

Fantastic service! Belle helped me print legal documents at the 732 Montgomery Hwy location in…read moreVestavia on a day when I was exhausted. She stepped in and took excellent care of me at a difficult time, and made sure everything was organized. Thank you Belle.

It took me 25 minutes to return an item. Service was too slow and only one person working. I am not…read moregoing there again.

They charge $2.50 to print out *one* piece of paper for a return label from an email. So just be…read morewarned! Only UPS store that has ever charged for that. Usually they're super helpful. Not this one! Won't come back here.