This is the second time I've come in to drop off a package, and while the agent was in the middle of helping me, he stopped to assist another customer, completed their transaction, and then returned to mine. It's worth noting that this happened in the afternoon, and he appeared to be the only one working the front to assist customers. I understand things can get busy, especially around noon when many people are on their lunch breaks and running errands. That's exactly why it would be helpful to have an additional agent available during peak hours. The service itself was completed, but having more than one person at the counter would make the process smoother and prevent interruptions for customers already being helped. read more

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The associates here are friendly and hyper-expedient. I went to deposit a package and they took care of it professionally and right away. The value of time was wonderful. This is a great location. The temperature was good and the store was clean. The previous day I lost my wallet and this store found it and not an item was missing from within. Very trustworthy individuals. read more

I have used this store often for their shipping and faxing services. I wanted to get something printed quickly, so I stopped by. I wanted to get an eBook printed so that I could use it for marketing my business. He printed my eBook on the front and back of the pages, which is not what I asked for. He told me that the machine needed to be serviced and that he would give me a 10% discount. Really, if you couldn't have done the job correctly, you could have told me, and I could have gone somewhere else. I paid $33 for something that I did not ask for, and he never offered to fix the issue. I will never go back again. Poor customer service and did not one time take accountability for the mistake, gave me 10% discount. That is a slap in the face; you sold me an eBook that was printed wrong, which was not my fault. read more

Just left this place and the older gentleman working there was rude with the worst attitude. He was on the phone on a personal call and appears irritated that he had to ring up my Amazon items. HORRIBLE customer service. Looking at previous reviews from a year ago with the same complaints of poor customer service so management has not done anything to fix this. I rather drive farther out than to come back here. read more

The person who assisted me seemed uninterested in being there. He had a partially bald front, and I apologize for describing him this way, but I want to be clear. The customer service was poor. I brought items to return in their original package, but he insisted that I must separate them one by one, even though they arrived together. I also confirmed that I had provided three return labels, but he claimed, "I don't know; this is all I have." It would have been much simpler and more helpful for him to just say yes and proceed. So, I left without being able to complete my return. read more

Indian guy sahja what ever his name is need to be fire. Lazy lazy and dont want to wrk. Amazon return no box no label. He got mad cuz the box that Amazon box was sent was not tape. It not my job to tape. He need to be fire read more

I went to this store yesterday to drop off a Amazon package, which I didn't have a envelope/box, but the gentleman that help me was extremely rude, he didn't offer to help, he just pointed at the shipping supplies and was very rude as he talked to me. I'm a paying customer and I don't do this runs all the time, so I don't know how things work. If you're in the customer business line of work, maybe teaching your employees some manners. I was not rude to this person even though they treated me with rudeness. I was at your store 9/3/2024 at 12:44pm terminal pos4828b read more

Great service, person in front desk help me return att equipment with ease. Mr. Mustan is great guy.

GO TO ANOTHER UPS STORE! This store is HIGHWAY ROBBERY. My mother who is a senior citizen was filing her taxes and needed to print off a document. She never used their computer and they charged her 7.00 bc she had to type in her PIN for her IRS return. I asked why it cost that much and they said it's bc she used the computer. She never used to the computer and to type in 9 numbers suffices for a 7.00 dollar charge... PLEASE GO SOMEWHERE ELSE. They're not from America and they will rob you blind- ESPECIALLY SENIOR CITIZENS. One man is kind, the rest are arrogant and think they're better. Disgusting place. Go anywhere else! read more

It was a HUGE and COSTLY mistake To come to this store. My overnight document didn't show up on time and caused our property closing to be pushed to the next day. Increased cost of $400. Oh, but ups offered a refund: $30 (not even the full amount of the shipping charge). A week later I noticed there was a FedEx just about a minute or two down the road. read more

Ridiculous that they charge $2 for a small piece of tape to close up a box. I usually tape up my boxes before dropping them off but this time I tried using the free print out option at ups so I wasn't sure if they needed to add something inside the box or not so I decided not to tape it up. Left and went to another ups and they gladly taped up the boxes for me for FREE . Also, while I was there the manager or owner was screaming on the phone. Don't expect great customer service if you go here. read more

Thanks for helping me! Returns are hard to deal with and y'all have all I need at a convenient location with good parking.

I have rented a PO Box from this location for the past 15 years and have always have had a good experience here. The staff is well trained and courteous. I highly recommend this UPS Store. George H. read more

Prompt ,courteous service. Great to do business there. Always helpful and ready to assist . I have been there many time and always standard . read more

Always super helpful & friendly! Couldn't recommend this place more. They always make sure I'm in and out and get all my questions answered.

Absolutely robbery, horrible customer service and they were trying to charge me 5 dollars for a label print out, and 10 dollars for a 6x6x6 box, definitely don't recommend this location, read more

Utterly ridiculous that they charged me over $3 to tape a $10 box I purchased FROM them. I'll never be back. Very nice teen working. Old man is price gouging. read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

After having a very bad experience with a US Postal Service post office box rental, I switched to renting a mailbox at this store. The employees are friendly and very helpful. Unlike the Post Office, this store is clean, secure, and well organized. I highly recommend them. read more

Just had worst experience here. Don't come here. I would give them a minus star if I could. I came to drop off a box and asked for a drop off receipt. An Indian guy, who seemed like an owner, asked me for a sender's name and it took me few seconds to respond to him because normally they just scan my box and give me a printed out receipt. The way he responded he was just so rude. He doesn't know how to talk to a customer, just really really bad customer service. I don't understand where he got the idea of name needed in order to give a drop off receipt. I mean I didn't mind giving him my name, but the way he asked and how his attitudes were totally threw me off. I took my box back and went to a different UPS store and I advise you to do same. I already had my box packed, label printed out and placed on box. When I went to UPS store on 11152 Westheimer Rd. Westchase, they just scanned my box and printed a drop off package receipt and handed it to me. No questions asked, no name needed. read more

The UPS Store - Drop off package receipt I was able to get from another location. - Shipping Centers Near Me - Houston, Texas

Do yourself a favor and go to any other UPS store. All the businesses around them closed even Chase Bank. So to make up for loss of foot traffic and revenue they try to up charge you to buy their boxes to ship your prepackaged boxes. #shame #shame #shame read more

The UPS Store - No Business - Shipping Centers Near Me - Houston, Texas

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I ask for the cost of a stamp I had a Christmas card to send she told me 89 cent a stamp at the post office is 55 cent I asked why so much his response I have to pay for lights. So I'm going to the post masters to report his business. read more

Great customer service - staff helped me create a bold banner to place on our storefront window to advertise our new online store. Their help took the learning curve off of my already too full plate and now our online store is humming along. read more

This location sucks, the two workers were talking about wanting to get fired to get severance money. And one of them dunk my packages in a basket in front of me... i guess he really wanted to get fired. Item arrived a mess and broken, had to give my customer a 180$ refund. Fcking sucks. read more

I always print my coupons at varying ups stores and they charge about 11cents a page. Fair price. I live right behind this location and came to print 4 B&w pages. Sent them to their email address and the clerk printed them within seconds and rang me up for $4.44. Saying the charge for the computer is 3.50 plus the copies charge. WTH? I didn't even touch a computer & I always pay about 60cent for 4 pages..this location was trying to charge 5 bucks. For 4 freaking sheets of paper!!! Who does that. Paying $5 for something that cost the store less than a dime. The Manager was standing there watching even let me walk out without my purchase and a bad taste in my mouth.. Bad business. Smh now I have to go out of my way to the ups store I know will not WAY overcharge. read more

These guys are convenient and they get things shipped accurately. I have used them many times over the years, since they are located close to my job, and they have never failed in shipping items to the correct location and on time. By far the best service in this area. read more

I had an issue with a UPS house pick up. So I came to the store after several attempts to try and return my package. I came to this location, walked in and was not greeted, which didn't really bother me at 5:30 in the evening. What I wasn't ok with, was the employee that was at the counter (I didn't get his name) I asked for him to assist me with returning my package. He was very rude and (loudly) telling me no and didn't seem to want to listen to what I was trying to explain to him. So another coworker (Derrick) came from the back, to the front and asked "hello, what can I help you with" which I thought was the proper way to greet a customer. The first guy (older Indian man) said to Derrick, as I was explaining the issue, tells him in front of another couple and myself.... tells him "don't waste you time on her." I usually bite my tongue and don't say anything, but I said "he's not wasting his time he's trying to understand the situation and help me." Derrick was nice enough to listen and help me get the situation solved. That man! He's lucky I didn't say anything else to him. I will not be returning to this location for anything. But I do want to say GREAT customer service job on Derricks part for helping me out. read more

Great customer service i have been coming to this location for a while now and always get a smiley and hello from them

Great service! The staff is very polite and helpful. I recommend this store for your shipping and postal needs.

This is more like a -5 star rating. The employees there are rude, lazy, don't want to serve customers. It was 10 minutes before closing time and they had close the store and claimed that the owner would of done the same. They are extremely rude. What's the point of having a business if you can't help customers?? The worse experience Everytime I go there. The only reason i go there sometimes is due to distance. But when I have time I'd rather drive far to avoid these rude people. VERY LAZY and rudeeee. read more

As of late, my online shopping has increase, which also means my return rate has increased. I usually come to this location because it's minutes away from my home. It has always been a pleasurable experience. There's one lady who doesn't smile to often, but she's not rude at all, this could be her personality, but the owners has always been great towards me. This review however, is to highlight the work ethic of 2 young gentleman that usually works in the evenings by the name of Javier & Derek. I've watched them from afar (when there is a long line) and I've dealt with them to handle me personally and these guys are awesome. They are friendly, informative, always willing to give advice on the best shipping method and carry themselves in a very professional manner. Too many times people write about a bad experience & rarely write of a good experience because they figure "it's their job." I feel differently and believe these guys should be commended and/or publically recognized for their great customer service! read more

This store was terrible. I rented a mailbox from this store a while ago. After I paid my monthly bill for the mailbox, the owner would call me over and over stating I didn't pay the bill. He would then ask me to bring a receipt to the store to prove that I did make the payment. This happened two months in a row so I cancelled the service. After I cancelled the service he continued to call me for months stating that I didn't pay for that month, when I was no longer a customer. Even now, they are so unorganized that they have the nerve to ask me to give them a positive review. read more

The absolute best in services offered. Friendly and helpful staff and great hours. I am so glad to have this store in my community!!

Do not believe the hype of their notarizing services being offered all day. I showed up at this store fifteen minutes before they are scheduled to close only to be turned away. read more

Place is bull crap now. Been coming here for years. New management is lazy and rude. Last 2 times I've been here, store manager rudely tells me to place objects inside 2 day air envelope, seal it, and throw away the tape sealing forcefully in the trash while pointing at me. He's done this twice while raising his voice at me. By far not how you treat a customer. Who in the world does he think he is !?!?!?!?! Told him to do it himself. And he grabbed my stuff and threw it into mail box like it ain't worth crap. This location ain't worth crap. UPS at this location.... might as well scan my own stuff myself, print it, and ship it myself. Only thing missing from making this place an beyond place to avoid. FedEx here I come. read more

Always prompt and effective .. everyone is super fast here with great customer service, Jack and others always provide great service which is why a lot of customers look forward to come here read more

Worst USP store I have ever been to. Don't go here if there's no other choices. Rude man been here multiple times and each person who took my package as an attitude. read more

Convenient location, competent employees. I liked that the clerk gave me various shopping options. I had something very small to send, and clerk def helped me get the best freight cost. Much appreciated. read more

The staff here are very helpful and I've shipped 2 packages. One internationally and the other within the States. Prices are reasonable and I appreciate that their employees are very knowledgable when it comes to packaging/sorting/ etc. when you check in here. Yelp brings up a coupon, however they do not allow use of any coupons. Not sure why. The parking space in the store front is tight and crammed so just be cautious upon arrival and departure read more

This place is the worst ups store I have been too. There's only one person that work there, and he doesn't have a clue about how returning work. The store charges 2$ for prints. If you need to use the computer, that's an extra 2 for ten minutes. The employee didn't warn me about the charge of using the computer. He allow me to use the computer then inform me that it will cost. I recommend to take your business to ups locate on westhiemer and wilcest instead. Everyone there is knowledgeable, provide the best customer service and no hidden fees. read more

Super friendly and helpful. Wrapped my package and did not charge for the bubble wrap and tape.