Got my package in perfect condition!…read more They had great timely service! Thank you ups store!

I definitely feel that the staff needs more training, particularly when it comes to customer…read moreservice, problem-solving, organization, and managing the flow of customers. There were three employees working, but only one person was actively assisting customers. The other two employees were simply watching as more and more people continued to walk in instead of stepping in to help or even acknowledge the customers waiting. At the very least, they could have said something as simple as, "Hello, welcome! We'll be right with you." Instead, there was a very long line with little to no communication or direction. Many of the customers were simply dropping off packages, including USPS drop-offs, which could have been handled very quickly. A simple announcement such as, "If you're here for a USPS drop-off, you can leave it here," or asking someone, "Are you here to drop off a package? We'll be with you in just a moment," would have made a huge difference and helped move the line along. The whole situation felt extremely disorganized. Customers were not being directed, the staff seemed unsure about how to handle different situations, and there was very little problem-solving or communication. In my particular case, I was denied a service that I know is offered at UPS Stores. I worked at and managed a UPS Store location for more than nine years, so I am very familiar with UPS Store services and shipping procedures. I understand that businesses want to increase sales and upsell additional services, but when a customer comes in specifically asking for a service, the response should not simply be, "We don't offer that service," when the service is in fact available. There was also an issue with the measurements of my packages. The dimensions being entered were incorrect. And please, don't respond by simply bringing up dimensional weight. I understand how dimensional weight works, and I am very familiar with UPS shipping rules. The issue was the actual measurements being entered. The scales were also not properly zeroed out before weighing the packages. That is a basic step that should be checked before weighing and charging a customer. Beyond the customer service issues, the store itself was also very disorganized and appeared dirty. The drop-off packages had accumulated to the point where the container was completely full and packages were overflowing, yet no one seemed to be doing anything about it. This was especially frustrating to see while more and more customers were continuing to come in. As someone who has managed a UPS Store, if I had seen my staff standing around watching a line grow while customers were waiting, packages were piling up, and the store was becoming disorganized, I would have addressed it immediately. Customer service, cleanliness, organization, and keeping the workflow moving were standards I took very seriously when I managed my location. Maybe my standards as a manager were simply very high. I know that I took pride in keeping my store organized, clean, and providing good customer service. At the same time, I understand that every franchise owner may have different management styles and expectations for their staff. I honestly chose not to say anything further at the time because there were already so many customers waiting, and I did not want to make an already chaotic situation worse. However, the experience was frustrating and could have been handled much more efficiently with better communication, organization, attention to detail, and proper staff training. I hope management takes this feedback seriously. These issues are very fixable, but they require employees who are properly trained, willing to step in and help when the line is growing, and attentive to the details of each transaction.

I was looking for a place that could print a poster that wasn't the usual aspect ratio, and…read morestumbled on to PostNet. I made an online inquiry, received a very prompt reply, and exchanged e-mails with the business owner, Greg. I ended up submitting my request to print a graphic image on foam core board. The service was quick, the price reasonable, and the quality very good. Given this was my first experience having something like this done, I was very pleased. Everyone we worked with was friendly and accommodating. We expect to have other printing needs, perhaps for photographs and/or business cards, and wouldn't hesitate to return for these. I noticed that they also offer postal boxes. This is a small local business we'd like to support!

Great owner and staff at this location, convenient location as it's on most folks way on.Red Bud…read moreLane!

Austin Texas Print, Inc. does top quality printing work and has the best customer service. My…read morecompany does large composite pieces that hang in courthouses across the US. We trust Kristen to take care of our very discerning attorney and judicial clients and the pieces are framing quality. They are great at packing the pieces for shipping, too. I had some issues prior to working with them, with pieces arriving in damaged condition. Kristen makes sure everything gets to my client in pristine shape. I'm thankful to have such pros on my team. Thank you for always making our work look great, Austin Texas Print!

profoundly bad in service, customer service, client management, and I would assume product, though…read moredespite attempting for three weeks to have something printed I am not able to comment on the final product as I never received it In response to the owner: Your job was unfortunately below our minimum and we had made an exception to try to help you out (even though it was not beneficial to our company). -- You quoted me the price you thought was fair. I didn't ask for a discount, or come with any expectations around pricing. If you provided me with a quote that was below your profit margins that was a bad business choice on your part and had nothing to do with me. We provided the payment form, but you did not want to use it causing delay. -- You asked me to email you my banking details, which is so incredibly irresponsible. You tried to reach us during the lunch hour unsuccessfully and tried the exact same time the following day that is still during lunch. --I have called 4 times over the last three weeks, ranging from 11:20 AM and 3 PM - each time I was either told that no one was in the office who could run payment details but you could write it on a piece of paper (again the disrespect for for banking security my gosh.) or didn't I get an answer. I do highly suggest you hire someone who can help you with your business processes and educate you on banking security basics.

Debbie and the team at Burk's (Round Rock location) are amazing! I asked them to do a job which…read morethey had never done before, but they took it on as a challenge, and the final project came out perfect (even better than I expected)! They are kind, courteous, and very good at what they do! If you need a professional job done right, they are the company for you!

What a FANTASTIC place. I had a tiny project and I felt treated like a big customer. Not once did I…read morefeel like I was wasting their time. Debbie was fantastic and great conversation for the little time it took to get the work done. Not only did they do the work timely, they didn't stop working on my project until it was perfect. This is the charm that I long for in business, and I wish it was still prevalent. I will be returning in the future for any of my printing needs.

Big shout out to Robert's Printing. They made us movie style posters for GHS 2026 Senior…read moreCelebration! The paper was high quality and the color was bright and bold. Highly recommend!

We were looking for a printer that could laminate a 36 X 26.8 inch map and were we happy we found…read moreRoberts! We took it in and they said they would try and get it done that afternoon or, at the latest, the next day. We went to have lunch and were just getting ready to head back home when I received a call that it was ready! All done in 1 hour and 10 minutes!!! And what a beautiful job they did!!! Thrilled we found Roberts and will definitely use them in the future!

Went to send a Overnight package today at the Wal Mart location today. It was my first time using…read morethis location after a not so good experience at a stand alone store. When I walked I was welcomed by Cameron and very nice young man. I told him that we needed this package overnighted with a signature guaranty by close of business tomorrow. I had already checked the rates and was pleasantly surprised when the actual price was almost $20 cheaper than was I saw online. It is not as cheap as it used to be for overnight (I remember when it was under $20.00) but I loved that I was able to save $20.00 anyway. Cameron did a great job and it seemed like the store was staffed to handle more customers if needed. I will definitely use this location from now on.

Delivery by this location to Liberty Hill, Texas is nothing short of terrible. the last three…read moreshipments to address in Liberty Hill have been left anywhere from a quarter of a mile to dumped off in street three hundred feet to where packages should have been left at front door. Packages before the last three were delivered like they should have been. Very poor service.

Cody and his team can print anything on anything. Fast, affordable and excellent customer service…read more Highly recommend!

Great products and service! I've been extremely happy with every order. So far, we have ordered…read morepens, coffee cups and door & wall signage. Each product is always high quality! I do not have a creative side (at all) so Cody helped me plan out colors, logo placement, everything! I've received so many compliments on their products. Cody is also very detailed and doesn't miss a beat!

So impressed and very grateful for Monique, their Production Manager. I got holiday cards printed…read moreand I could have saved a couple bucks and gone to FedEx but I'm SO GLAD I kept it local. Monique was able to recommend just the right product for me, even caught a mistake on my design! That would have been a hundred-dollar mistake on my end if I had gone to FedEx. They were very communicative the whole time and had quick turn around. I will definitely be back next year!

I am so happy with the prints I received from this location! The staff are friendly, knowledgeable,…read moreand brilliant and will help you with any questions you might have when it comes to printing. They also have a variety of paper and I truly appreciate this. I brought in some photographs I needed to print on a USB drive and they were able to do some test prints for me before I printed. I will definitely come back when I need to print more images!

Friendly customer service and very helpful! I will continue going here. A++++++…read moreThey keep the premise clean and are always nice to their customers.

Literally such assholes here ! I went to get a package for pick up and got yelled at by a lady for…read morehaving the address that she said wasn't a real address even though I know it is because I live there. She told me she sends back all my mail whenever she sees it. Then after I walked away she went back to being friendly. My house for some reason has 2 addresses and I have never had issues. I just think they are SO DAMN LAZY HERE. Don't waste your time. When I originally tried to get my mail shipped here from where I moved from they couldn't even do it right. I had to go to another USPS for help.