This is a nice ups store. Well kept, the owner and management are very helpful and friend and service is great. Standard pricing as everywhere else, but very conveniently located at a very quite shopping center with lots of parking read more

The UPS Store - Mailbox Centers Near Me - Lake Forest, California

I had something I needed to return via UPS. I couldn't have asked for a better experience. I am still in awe some several days later writing this. I trotted in there with my boxed return item and the barcode on my phone. There was no line and immediate acknowledgement by the associate willing to help. I handed the box, the barcode scanned, and that was literally it. TOO EASY! The store itself is also extremely clean and organized. Not a single tape shred left on the counters or paper bits on the ground. I was floored for all the right reasons. I am definitely bookmarking this UPS location and telling everyone about it!! What a gem of a location this was! read more

The UPS Store - Mailbox Centers Near Me - Lake Forest, California

Hamid at this ups store was so kind with helping me with my insurance claim. He showed patience in helping me navigate the somehow closed claim and was empathetic to my situation when he saw how damaged my package arrived. Feel like usually delivery companies could care less but he helped me submit a new claim and even followed up with me the next day! Thank you so much ! read more

Excellent customer service! The owner, Hamid, was knowledgeable, patient, and willing to go the extra mile to help. The store itself was also very clean and organized. Highly recommend this UPS location! read more

Ary is wonderful and always so welcoming and easy to work with! He offers a wonderful customer service experience and would highly recommend this store! read more

Great service. The team here was fast and efficient in getting my package set up an shipped. I want to thank them also for a great suggestion they made on how to better ship my package Thank you Hamid! read more

It's weird that I've reviewed more than 1 UPS store but here we are... This is definitely the nicest looking location I've been to. Very modern, bright, clean and welcoming. The people who work here are so friendly and don't look like they hate their jobs. I actually feel bad that most of the time I have already generated labels for my packages, I'd love to give them more business if I can. read more

It takes a lot for me to write a negative comment but I feel that my experience has to be shared and hope that upper management brings this to their attention. I went in on Saturday 7/19/2025 at about 9:45 am to drop off a large Amazon box. I went into the store and asked for help to carry the box inside for 2 reasons the first because I have manually lift and hold the trunk and secondly because it was a large and heavy box . I asked for help and the man looked at me and he was not friendly I told him he did not have to carry the box but if he could at least help me lift and hold the trunk he said he could hold the trunk but did not offer to bring out cart that could carry the box and did not help me carry it either. He saw my struggle and did not care. The lack of empathy and poor customer service was disappointing. Hopefully this review helps make a change. read more

I was running late and had a package that had to go to UPS. The store near me had closed, this location closes 30 minutes later. I called because I was going to get there a minute after closing. The owner, Hamid, answered the phone and told me not to worry. He said he would wait for me and would open the door when I got there. Usually when you are running late people really rush you and let you know what a great service they are doing for you. But not Hamid. He was kind and patient with me, not once alluding to the time or making me feel guilty that it was after closing. He made me know that he appreciated my business. If you need to visit a UPS store, I highly recommend going to this location. It is conveniently located in the Lake Forest Village shopping center, across from the Albertson's, just passed Coury and Buehler physical therapy. read more

Outstanding business. Kind owners! Thank you! Needed to ship and it was the holiday time. My usual location couldn't do it so they referred me here. Best, cleanest, kindest, I'll be back! read more

I visited the Alicia location recently and immediately regretted my decision after experiencing really poor customer service. That prompted me to write this review for this location as I need to let them know how much I appreciate them. Both locations appear to be polar opposites of each other and it is worth the extra time to drive here for your needs. Customer service is A+ and the simple fact that they greet you and earnestly help you makes them a standout. Thank you for being dependable, kind, informative, and respectful. read more

I called to see if I could look up a transaction that I did last month, by credit card, since I lost my tracking # and was stressed because my $1500 return was contingent on that. They said yes, and I was planning on going in the next day to look it up in person. Hamid called me back 10 minutes later (without me even asking) and did it over the phone. Honestly, I was taken aback how incredible that customer service was. I always go to this store because of great customer service, but that took it over the top. Thank you Hamid! read more

This is a great store, the owner is super cool and does notary as well. Highly recommend for quick great service.

Service and courtesy was wonderful- they helped me redirect an Amazon return. Highly recommend them!

I wanted to review this place solely for the customer service. Every time I visit, they are quick and efficient. I walk right in and right back out. Nick is awesome, always extremely helpful and kind. read more

Sean is the reason for the best Customer Service I've ever had in my life! He helped me so much and was very descriptive so I understood all of my options. He can multitask like no other I've seen before. He was wonderful! read more

I had a wonderful experience at this UPS store! The customer service is impeccable and I will definitely be back at this location the next time I need to use a UPS store. read more

Both gentlemen behind the counter just stared at me, weren't very friendly could not make an Internet connection and they were willing to help at all so service substandard read more

Friendly service. Always helpful! When the post office is either closed or to crowded I go there.

I love this location is the best they are always so nice and it's not ever to packed ! They are always happy to help with my Amazon returns and needs in general will be going back read more

New UPS location. This is probably the most efficient and cleanest UPS store. Friendly service, no frills. Glad to have a UPS addition in the neighborhood! read more

Clean, fast, friendly! So much easier to drop off packages than the other nearby UPS stores...

FINALLY! A real UPS store with nice staff! We have had the worst UPS store here in Lake Forest and this new store that opened is a breath of fresh air. The staff is friendly, there is good parking availability and the store is clean and plenty of space. I hope they do well in the area. Definitely save yourself some aggravation at the old store and try out this new location. read more