Thank you so much Robert for understanding the Amazon return process. You were very kind, helpful and I certainly do not understand the bad ratings. Every time I come to this location. Staff has been friendly and tentative. No rudeness or attitude ever. Keep up the good work! No long lines and hopefully other customers will step up and provide good reviews well deserved. read more

EXTREMELY RUDE SERVICE! I don't think I have ever been treated worse at any establishment in Vegas. The lady who helped me disgusted me with her rudeness. I even tried to turn it around by saying "thank you, have a great day" at the conclusion of our transaction and she didn't say a word back like "thanks" or "you too". I will definitely drive further to use another UPS store. read more

Love the new faces working here! Greeted with a smile & kindness. Service was fast, in and out in no time.

Customer service was terrible at this location. I was placing the barcode on my package and The older lady with the glasses snatched the barcode out of my hand and said I'll just do it with the rudest attitude. Mind you no one even greeted me upon walking in just rudeness for the whole experience. Hire better people. read more

I meant to update this review a long time ago. New ownership is wonderful and the staff is fantastic!

This is one of the worst UPS Store locations. Rude, disinterested staff that often swears in their conversations. The older female that works here, longer brown hair, is unbelievably rude and unprofessional. There is only one reason to go here ... convenience. Otherwise every experience here is miserable. read more

Extremely disappointing service - misleading guarantee and alarming lack of responsibility I paid over $200 for UPS Worldwide shipping at this UPS Store, based on a clearly stated guarantee that if the package was not delivered by the promised end-of-day date, a refund would be issued. The package was not delivered on time, and since October I have been forced to chase a refund that should have been honored under UPS's own service guarantee. What is most troubling is that the store owner has been fully informed of the situation, yet appears to have little to no interest in helping a customer who is clearly in a vulnerable position. I continue to be told that requests have been submitted, but nothing ever materializes. Instead of taking responsibility, the burden is repeatedly shifted back onto me to contact UPS customer service on my own. This raises a serious question: how can a business operate while charging premium prices, yet show such a lack of concern when its own guarantees fail? If a store chooses to sell expensive shipping services with promised protections, one would reasonably expect the owner to actively assist customers when those protections are not honored. Calling UPS customer service only leads to being transferred endlessly, with no accountability, no clear answers, and no resolution. Meanwhile, the store that took my payment remains disengaged. Requesting a significant amount of money for services and guarantees that the business is unwilling to stand behind is both misleading and concerning. It creates the impression that once payment is made, the customer is simply left to fend for themselves. This has been, without exaggeration, the worst customer service experience I have ever had. I am sharing this to warn others: do not rely on the guarantees sold at this location. If something goes wrong, you should not expect support, ownership, or accountability. Completely unacceptable. read more

The UPS Store - delivered after the guaranteed date - Shipping Centers Near Me - Las Vegas, Nevada

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Roy and Craig are my absolute favorite here! Craig is a die hard gentleman always helps me with my packages!!! Roy helped me figure out the best PO Box for me and she is always so wonderful!!! Love them both! read more

my family and i love roy and Craig - my wife has to go get pur mail and since I cannot help life anything Craig always helps my wife which has meant so much to me. Roy is very sweet to my daughter, wife and myself - they are extraordinary people. Best people at the store by far. they are cordial helpful and super kind in their service. read more

Haven't been to this store in a while, still same vibe and great people working. I always use them to ship out my personal stuff , saw the guy packaged my items fast and secure. The've been really good with packaging and safety. Keep up the good work guys! read more

I no longer rent a mailbox at this location but still use it occasionally for other services. Today I used this location to return Amazon packages. Customer service was very pleasant and efficient. read more

I've had a box at this location since 2003. Ive seen ownership change, employees change, & it's a tough business to run. Being a business owner myself & reading negative reviews it disappoints me. Came here to encourage people to understand they are humans with life events...show them grace. I look forward to my mornings, being greeted with a smile & respect from Royanne, Robert & the rest of the staff. I've always felt special & seen. I've observed this staff helping elders who are not tech savvy, retrieve an Amazon label, teach email 101, help take packages to the car, help with copying etc. Be kind & let's show this hardworking staff some love. read more

This is the UPS store I frequent. The store is normally always busy when I am there. Royanne is always helpful and kind.

I LOVE this UPS store. Roy Ann is the most helpful and kind, absolutely go to this location because of her! I feel bad that all the old people who don't know how to function in reality are always yelling at the staff. Everyone there is super nice. read more

I have used this UPS store about 5 times. Each and every time the guy behind the counter is miserable and rude. This morning I had a very heavy 30 lb package that I could not carry into the store. I parked right outside of the door and went in. I had a prepaid QR code for him to scan. I asked if he could take the package from my passenger seat into the store. He was so put out. It was literally about 30 feet. When we went back into the store he went in and let the door close on me. This is his demeanor every time I have been there. I will not go back. There is a mailbox place at Lake Mead and Sun City and I will use that store from now on. read more

Excellent service! This is my go to when I want to send a package or a return. I am greeted by smiles every time! I love seeing Roy Ann in there she is always so helpful and ready to help with anything that I need! My favorite store to ship! read more

Super weird interaction with the curly brown haired notary lady. She was very dramatic about my notary appt, which was just a copy certification. I was so embarrassed the way she treated me. When we walked in she was bitching to other male employee about another employee so bless them for having to deal with her theatrics. She slammed notary booked down and flipped pages aggressively. Literally ruined her day. I was calm and nice the entire time. I find women who cant handle stress, who are constant complainers and dramatic actors, office gossips and drama creators extremely unattractive and give major ick. I feel bad for the nice men that work there and have to deal with her every single day. Bless them all. Stand strong men read more

Brenda was wonderful help with helping me ship my package. She's very kind and super welcoming as well. She has great manners and made my experience a 10/10. read more

I hadn't been inside of a UPS Store in years and my goodness I picked the right one yesterday! I had MANY documents that needed to be notarized and some required witnesseses, which I didn't readily have. I called ahead of my visit and Kamrynn was so nice. She informed me that they could supply witnesses (the staff). The entire staff, including Robert was outstanding! They are all knowledgeable with top-notch customer service skills, but the superstar of my pleasant experience at the store was Royanne! Not only did Royanne expertly notarize all of my documents, but she went above and beyond in helping me organize the mess of documents I had brought in. I walked out with every document in order. Royanne is meticulous and expertly completed all notarizations in minimal time. She's accommodating, possesses a friendly demeanor, and is a true professional! This will be my go-to place for future notarizations. I highly recommend this store and their fantastic staff! read more

Got into the store first & was up next to get service with one representative helping someone else. 2 other customers came in right behind me so the remaining 2 representatives came up to the register & helped the new customers instead of helping me when I came in before the other 2. As I was standing there, it was obvious I was annoyed. After 3-4 minutes, sensing my annoyance, the rep I was waiting for asked me if I was dropping off. I said yes & showed him my Amazon return QR code which he scanned and my encounter was done in 15 seconds. Poor customer service. read more

I've had a mailbox at this facility for several years now. The original manager was horrific, but since they hired a new manager a little over a year ago or so the place has improved dramatically. read more

favorite ups store by far royanne is always helpful, kind, and fun I enjoy picking up my mail and seeing friendly familiar faces!

I went to this location today and was helped by a fantastic team! they were so very helpful with my printing process and made it easy and they were so welcoming! thank you all and you've gained a customer! read more

Three clerks were helping other customer. Two were helping people with multiple packages and the third was helping a customer with notary. That agent saw I had an Amazon return and asked if that's all I needed and I replied yes and she immediately scanned the code and asked I wanted a receipt. Took a total of less than 30 seconds, she said thank you and have a pleasant afternoon. Thank you for great customer service! read more

RUDE RUDE RUDE No customer service ethics at all! The lady took our return, slammed it on to the desk, never smiled or said thank you for coming to the store. I was going to buy some supplies, but changed my mind. If you want horrid service, this is the UPS store for you!!!! read more

Great Service from Craig. He helped me print my label from temu and helped me with my phone and did it for me and it really helped. Great service and great location. read more

First time visiting this store, nice and clean, everyone in the store was fun to talk to, they clear the line fast too. Great experience over all. read more

Today I had a Notary appointment at 1pm. I got there 10 minutes early, they helped me. The lady that helped me was really cool. She was so helpful and nice. I messed up and they had to re print out my paper. Then I thought it was cool they had a USPS box so I didn't have to go out tomorrow to send out my letter. The price for a notary was $15 but they charged me for a print and email. Which total came out to being $17. Not bad at all! I'll be back to do my other one for COX internet. read more

Yaaaaaay!!! Had an Amazon return and decided to give this location another chance after a couple of years, as it's 2 minutes away from my house, and had a great experience! The workers are all new, thank goodness. The workers that worked there 3 years ago were terrible. The 2 older female employees were curmudgeonly to put it nicely. The gentleman and the younger female employees that were working today were friendly and helpful. I mentioned it to the guy that helped me with my return that it was soooo nice to see new faces and that I used to go to the UPS on Lake Mead & Rampart because I hated the previous workers. He and the girl said that several others have said the same thing. Don't know if the owner of this location or UPS actually read the Yelp reviews and decided changes were in order, but thank you to whoever that made the right decision. So happy I can now rely on my local branch for my shipping needs. read more

So sad how people are so rude so early in the morning. I have two returns separate QR codes and he's getting upset because I submitting two telling me I need a box or package when my QR code specifically states I do not need any of those things and he is upset because they're not boxed and is very important Very disappointing read more

February 6 about 10:50 AM a male crew at the UPS store at Village Center shamed me for asking for help. I am 82 years old small built female with the acting back pain. Due to the pain I asked him to help bring in a big box from my car parked in front of the store. He did not want to do it. He said something like it is out of his job description. Although he grudgingly obligated to pick up the box from my car and processed the transactions, he shamed me for asking for help. I didn't get his name; but he looked slender in earlier middle age with very short hair without eyeglasses. If I see him again, I will pass him and wait for another crew to help me. The UPS store should not hire people who are reluctant to carry a box. If I didn't have a back pain, I would not have asked for help. Where is human decency? read more

12/14/24 I saw a lot of bad reviews so wasn't sure how my experience would go showing up 45 minutes before closing. Was very satisfied when I pull up and saw an Open sign. Inside when I walked in the gentleman that was working was on the phone and had three customers in line. He was able to help them all including the customer on the phone and me within the five minutes. He was extremely knowledgeable and efficient. This place is very clearly marked and visible in the shopping complex and had many open parking spots when I pulled up right out front. Five stars great experience. read more

My Amazon return required a printed label and a shipping bag. Got the whole errand done in less than 5 minutes here! Cheerful service too!

I'm really unpleased with this UPS location. The older woman that works here with the short hair is not friendly and very stern with her tone. They recently changed the house which makes it inconvenient 8-6 to 9-5 and literally start shutting down minutes before 5pm you cannot show up at 4:59pm even just to check your mail box because the first thing they do is lock the doors. I would highly encourage searching for another location for service or even once in awhile needs. I'd advise the USP store manger to update the online schedule on all platforms as shown in the photo a client showing up at 5:05pm as I am writing this with a handful of items. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

I had an amazing time with Robert and Johnathan and the UPS store! they were very knowledgeable and they even gave printed our label on the house. then I saw a robert carting boxes to a customers car it was amazing!!! read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

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It seems that the ownership has changed, as there are new faces and they're really friendly and helpful. We've had a PO box here for several years, and the change is welcome. Picking up a package shouldn't give you PTSD. read more

This is a really great UPS store. Staff are always very helpful and friendly and I'm able to get in and out fairly quickly. Eddie took my package and was super nice, appreciate the service! read more

I came in earlier today, around noon. I was greeted when I came in the door. It was quite busy and a lot of things in the store was not working. But that did not stop this young worker, I think she said her name was Kylie or Kaylee. She made sure that she had all my information correct, she apologized for the wait and got straight to work. This is the customer service I want to see every time, I come in. even though I could tell she was overwhelmed she was so nice to me, and it was honestly the best interactions I've had in a long time in customer service. She really knows how to connect with her customers. My question for the owner is though. Why aren't the rest of your employees like this? they seem very stuck up and stand offish. Are you finally fixing the customer service in here? It would be nice if everyone acted like this young woman, carries herself nice. when I have came in previously, I never got service like this. read more

I came in for a shipment and there was a employee named kamrynn she was new but very shocked to see how fast she was catching on and loved her positivity towards the hard work it's hard to find kids like those these days would definitely recommend this store people are friendly especially Robert hilarious guy definitely made my day coming in read more

Fair is fair. My last rating of this UPS Store was a ways back, and since then, I have been to the store to return Amazon packages several times. I have also heard from my significant other that she has been to the store on occasion as well. Neither she nor I have had any issue with the present staff. On the contrary, the interactions have all been positive with courteous employees who were eager to help, nothing like what I described in my initial rating. In addition to the improved service and attitude of the employees, I also had the present manager or possible new franchisee, left a comment on Yelp recently to me, explaining how there's been a change of ownership and steps taken to address the concerns I made in my eariler rating. Everyone deserves another chance, and it appears this business is making an effort to improve. Since I or my wife, have not had any negative experiences with this UPS store in our last few visits, they have earned the 5 star rating, if for nothing else, effort. read more