I bought some camera gear from a gentleman in Liberty Hill…read more He took it to this location for next day shipping at around 10am. In talking to him at 10:45 he realized he had a few more items I could use. We needed to add those items to the already packed shipment. I called the UPS store, got Francis, she had just placed it on the truck, she sprinted outside, retrieved the package and got the new items packed and back on the truck to meet the next day air cutoff. It's great to see rockstar employees like Francis who go the extra mile to help.

Terrible customer service…read more From the moment we walked in, the employee assisting us was unfriendly and never even smiled. We were trying to return an Amazon item, which apparently needed to be in a fully closed box. The item was already in the box, it only needed a small piece of packing tape. Instead of helping, she said she would have to charge us to use tape and pointed to a printed "policy" sign. The interaction was frustrating enough that I decided to leave. My wife stayed behind to print a photo. The employee printed it on plain paper without asking, and when my wife asked why it wasn't on photo paper, she was told they didn't have any but could print on cardstock instead. My wife agreed, but the photo came out grainy and low quality. Despite not being satisfied and never being asked what paper she wanted initially, my wife was charged for both prints. Overall, this experience was incredibly disappointing, and this store has lost our business. I hope corporate addresses the customer service issues at this location or that the franchise owner considers making changes. We'll be taking our business to the UPS Store in Leander, where we consistently receive friendly and helpful service.

UPS is always reliable, fast, and friendly. The only problem is their prices keep increasing, flat…read morerate fees are being added on to every single service... I needed a document printed, 7-pages (black & white) nothing special. The $0.19 per page is fine... but the $3.99 'service fee' for the automated print is insane. Notary services are super helpful and decently priced at $10.

Wonderful service! This isn't my regular UPS store, but I was in the area, and boy am I glad I…read morechecked them out. I was warmly welcomed and treated with friendly service. My package is a standard one that UPS stores are used to, so the employee recognized it and the employee, and I had a brief chat about how easy it is to process it. I was in and out very fast! The store is well-stocked and well-organized as well. I recommend this location.

I honestly get anxiety when returning a multitude of Amazon items, with countless return labels-…read moreespecially with a line behind me, but at this location, they are so helpful! I couldn't recommend this location more!

The UPS store close to our house always provides good service. Returning Amazon items is a breeze,…read moreespecially with the self-service scanner dedicated to Amazon returns. Service is always good, staff friendly. If you're looking for a notary, call ahead, there's only one there, limited hours. Recommend this location.

Since when does a UPS Store not take drop off prepaid UPS labeled packages?? I stopped in today to…read moredrop one off (we've done it before here and at other UPS Stores) and there was a line of people waiting to have items boxed and shipped. The snotty woman at the register told me "I don't take drop offs". I told her it was labeled and prepaid, printed from the UPS site but she repeated her short and snotty remark. To which I replied, why are you a UPS Store if you don't accept UPS drop offs? Ridiculous! Crappy customer service attitude.

The staff are helpful, to the point, quick and in and out easily. Never had an issue here…read more Took off a star for as far as the building goes, they need to remodel. It's super old and the floors and ceilings need to be redone. They have to throw all the Amazon returns in a pile which is inefficient and overflowing. This is a management issue. They also use way too much plastic for the environment. They put every Amazon return in a plastic sac. They could save money if they just had people bring their returns in the shipping boxes they were received in. Just tape them back up for them. That's my only gripe!

This UPS is in downtown Georgetown. We went here to drop off a UPS package. It was not very busy…read moreand the process was smooth. My husband came here once before, however and was dissatisfied because they did not have the free UPS envelopes the other UPS offices have, but they did have envelopes for sale. This really rubbed him the wrong way.

This is my new Amazon drop-off location. They have two machines on the left as you walk in and if…read moreyou already have your barcode ready, the process of scan, stick, and drop is quick and you'll be out in just a few minutes. There is usually a line for people wanting UPS support but the layout of the store is set up so those who just need kiosk to do their thing. Bags for merchandise return are provided at the kiosk in case you didn't know.

I stopped by today to get a mailbox for my new business. It was super busy which, apparently, is…read morenormal for a Saturday. The two people at the counter, Elmus and Rebecca, were absolutely wonderful. They kept their composure, moved the line along quickly, but didn't make anyone feel rushed. Excellent job!

I've found that they work very efficiently together. I came in and found a line of 5 people. The…read moreline moved swiftly and the employees were pleasant. My package came worn specific instructions from the company for shipping, and it didn't throw the employee off. 5 stars! I'll definitely be back the next time I need to ship something.

Newer UPS in the QT gas station complex off Whitestone. Super clean and the line moves fast. I…read morenever had to wait for more than 3-4 mins at this location. Service has always been superb except doe one time but everyone has their bad day so I wouldn't let my one off experience affect the rating. I've only the service to return my Amazon package and the staff seems to know what they're doing.

Usually this store is the best one in the area. I went in Monday, 8/24 and the line was very long…read morebecause there was only one person working. When we got to the front of the line I told him that we needed something notarized and he said that person didn't come in until 10. It says on the sign that there is always a notary there! That's not good business I don't think. I even took a picture that states that.

People in back and long line in front. Can't seem to get more than one person in the front at a…read moretime. You can see people in back. There's a long line in front. And the self scanner is broken. Whatever you're doing in back can wait until there's not a crowd.

They try to sell boxes whenever you bring Amazon return. Try to find other branches which does…read morehonest business

This location is newly opened, so I know they are basically just learning the ropes. However, I'm…read morea long time UPS shipper, so I know how things should work. This location is now closer to me than the one I've been using the last two years, so I decided to check them out. However, they keep arguing with me about giving me my receipt. They insist they must keep it. This document has a coupon at the bottom for a percentage off printing from their store! And it says it's a receipt. But they want to keep it. They will grudgingly give it to me and then reprint it for themselves. I've verified with the other location that this is not the correct process. ATTENTION STORE: if you are reading this, study your shipping instructions and learn what you need to do!

This UPS location always has friendly and kind service. Quick and efficient spot to make Amazon…read morereturns!

Super warm and welcoming when I walked in and more than happy to help. It's nice when you find a…read morebusiness that seems to be so client focused. I was mailing a pile of pictures and few random items to my family in Mississippi. Helped me determine the best way to do so and had a happy to the whole time. Great job!

Absolutely the best shipping store I have ever been to. The staff is extremely helpful and…read morewelcoming. The young lady at the counter is always so friendly and polite. The store is always clean and well lit. To top it all off, it has never taken longer than 5 minutes total and that includes the consultation!