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    The UPS Store

    2.7 (25 reviews)
    Open 8:00 am - 6:30 pm
    Updated 2 weeks ago

    Services - The UPS Store

    Shipping centers

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    Reviews With Photos

    Liberty Hill, TX UPS Store
    April D.

    Worst customer service I have ever encountered at a UPS store. A woman who claims to be the owner yet has no customer service skills whatsoever. Not a greeting or even a smile. On top of this she said I would be charged $2.50 to send the store an email with the label I need printed on top of fee for the label print. I understand the fee to print the label. I was mind blown that she'd say I need to pay $2.50 to send an email. So, I asked a clarifying question. She responded with a smug look and tone, "yeah, if you don't like that it's okay." In other words we don't need your business. Well, she is getting what she asked for. I will never patron this UPS store again. I will gladly drive to a place that doesn't nickel and dime their customers and appreciates their business. Based off of the other reviews I see here I can see I am not the only one. Sad, because all employees I've ever encountered here on previous visits have been amazing. Too bad the owner is unprofessional and her attitude needs to be checked.

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    5 months ago

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    1 month ago

    Amazing customer service. They have to deal with rude and entitled people. Love the staff

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    5 months ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    4 years ago

    Friendly, easy to work with, and affordable. I've had my private mailbox for over a year. Great service.

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    3 years ago

    Always in and out quickly. Only down side is hours are not as posted on internet and sometimes hard to get to during their business hours.

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    4 years ago

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    5 years ago

    I have nothing bad to say about this location. They are kind, helpful & courteous! I appreciate their customer service and I recommend them!

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    3 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    Ask the Community - The UPS Store

    United States Postal Service - Postal truck

    United States Postal Service

    (13 reviews)

    I come here pretty often, the lines are never long. Maybe this is a dying art, but in other places…read morelike Leander and Georgetown those places are always packed. They do a great job of keeping the lobby clean. There's even a drop off Lane that keeps the traffic for that separate from the people that are trying to park. It may be a little hard for you to find since it is off the main road but it shows up on your Google maps. I like the fact that I can get in and get out, I never want to wait in long lines so when I have an opportunity I come here versus any other place.

    Criminals After…read moremailing something to a family member for their birthday, the parcel was seized from within the post office the very next morning; I did not find out until a week later when the parcel wasn't received. Whoever did it issued a fraudulent statement that the original sender requested it be intercepted and rerouted. That would be me (original sender), and I certainly didn't do that. Then, someone claiming to be the manager attempted contacting me which is funny because...the manager actually witnessed and approved my parcel transaction at the register. The manager I saw was a woman and not a man like the person claiming to be the manager. There are thieves in this location and nobody will do anything about it. I have contacted the postal police, the sheriff, Justice Dept. and Liberty Hill PD. My package hasn't been delivered nor have I been given a refund for the loss. I have attempted filing a serious complaint with USPS multiple times only to be stifled through official oppression by involved USPS employees. The same compromised facility is being forwarded my complaints which go nowhere as one might imagine when the criminals are left to police each other. For years, I have been a faithful supporter of the USPS and often hand write letters. That will now change. I will tell everyone of my experience so that it may not happen to them. Shame on you for stealing from someone without resources as well.

    Mail Box Office

    Mail Box Office

    (2 reviews)

    There was another mailing business we would use down in Austin, but since moving up here we have…read morebeen looking for something local when we came across Mail Box Office. Every so often, I have multiple packages to mail out and at the business I used to frequent, it was very simple. So, it was a pleasant surprise to find a local store with the same great service. There was parking right in front of the store so if you have a lot of packages, you won't have far to walk. I don't know if they have a cart you can use if you have several package or large packages. I had seven packages all going to different places that the lady working had to enter all the information. However, as fast as you can tell her, she will put the information in! Although it was seven different locations, she was extremely fast about it and she told me all the different shipping options I had from quickest to least expensive. They also have packing supplies and work with all shipping carriers from what we could see. When the lady started to help us, a number of other people came in and were waiting in line. I felt bad about the others having to wait, but the lady helping me just kept on going. The people waiting were nice but I was just so pleased the woman helping me didn't stop to go and help the others like might happen in some other businesses. She was going to help me until my order was complete. I love businesses that you can rely upon and act professionally. I saw they also have a Notary, do passport photos, faxing, document shredding and much more. I'm very happy to have found this business so I don't have to drive all the way down to Austin and there is no question, this is my "go-to" place for all shipping and mailing needs.

    This is THE PLACE you need to be doing all of your UPS, Fedx, Post Office shipments. Plenty of…read moreroom, nice staff and NO lines. This used to be JB's. They are in the same building on 281 just around the corner facing side street. Don't waste your energy and stress with the other options in Marble Falls.

    The UPS Store - shipping_centers - Updated June 2026

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