I was referred to UPS store 1931 because the UPS near my home notary was not available. This was the best visit ever, not only was the notary price reasonable she was very helpful with making sure I filled out everything correctly. She made me feel better because I was having a hard week. She was so comforting and upbeat to be around her staff was sweet and helpful as well. I feel that the two women who helped me were professional they showed me courtesy and started my day off good. I wanted to say Thank you and I will be doing all my business with them in the future. read more

Add one more person to their list of dissatisfied customers. I've used this particular location a couple of times and was never overly impressed with their service, but I never had any issues either, until the other day. I shipped a package and it was ruined in transit to its location. Once I found out this had happened I called The UPS Store because I've never dealt with this before and wanted to find out how to resolve the issue. They were less than helpful and basically told me it's my problem and I need to call UPS. -Funny I thought you were UPS?? When the package was returned to The UPS Store for me to pickup the lady working there (Harpal?) proceeded to tell me in front of all the other customers in the store how I used an old/worn out box for shipping, how I didn't package the box correctly, and that they were denying my claim. She didn't have too much to say after I told her that I had purchased the box brand new from her the day before it was shipped and still had my receipt. Also when I told her I took pictures of how it was packaged because the equipment was expensive. Finally that I've shipped hundreds of things over the years and it doesn't take a genius to package stuff correctly. Long story short I'll never be using this location ever again, I'll drive across town to the one with better reviews and I highly suggest you do the same. read more

I would give this place zero stars if I could. The owner seems to not want business and is very rude. I had a large box I was shipping back and had it all taped up. In one corner the tape was peeling a bit and she said they wouldn't take it, but that I could pay them to tape it for me. Seriously? We are talking about one tiny piece of tape. She could not have been ruder about it as well. Not going back here. read more

This location is open an hour later than the one on Stanley. I have used them twice. Once when I needed something Notarized and then other to send back samples. The two different ladies there were helpful and everything went smoothly and quicker than at the post office. read more

Each time I come here there is an extremely rude and lazy woman who makes me feel like it is an inconvenience for her to get out of her chair in the back to come help me. If you don't want to get up and help customers then its probably best to find anther job because this is the nature of this business. read more

Seems funny how this store has such bad reviews! I have used it many times and usually a very nice woman has always helped me (and my toddler in tow.) Usually I'm just shipping a care package to my niece in college,a return, or getting something notarized, but the prices and service has always been spot on. In fact, they are so sweet w my son he actually wants to stop by after we get our groceries next door. Today I looked them up bcz I heard they have the best price in town on live scan finger printing. After seeing the bad reviews, I figured I'd give a shout out that not all people are having the same experience there! read more

They keep losing my amazon returns, and won't take any responsibility for it. The owner is just rude.

They always appear irritated when I come in to drop off a package. Almost as if I should apologize for using their service. My wife has the same experience when needing to ship UPS. I'll be driving to another UPS Store from now on... read more

Worst customer service...Closest to me- so convenient but will go elsewhere. Opens late- complains about heavy boxes, complained to me today that someone had left the door open. She needs kindness training. Im done! read more

This is the best UPS they have great customer service at 4335 first st in Livermore, CA 94551 store 1931

Here at 6:15p on Tuesday and they are already closed. Glad I wasted my time coming here when everything says open until 6:30p.

Upon arrival we were greeted by nice man. The notary was rude and cut my sister off in the middle of her sentence. You know one of those people that try to guess what you're saying next and come up with an answer before you've even completed your question. Unfortunately she is not familiar with the full scope of notary regulations and told us to "Find somewhere else". There are other notaries in town that are familiar with notary laws, rules/regulations and more than willing to listen to your question thoroughly, and thankfully were able to help us. Btw both credible witnesses had IDs, We won't be coming here again. Customer Service is important. C. Oaths of Two Credible Witnesses - The identity of the signer can be established by the oaths of two credible witnesses whom the notary public does not personally know. (Civil Code section 1185(b)(2)) The notary public first must establish the identities of the two credible witnesses by the presentation of proper identification documents as listed above. Under oath, the credible witnesses must swear or affirm under penalty of perjury to each of the things sworn to or affirmed by a single credible witness, as set forth above. (Civil Code sections 1185(b)(2) and 1185(b)(1)(A)(i) read more

Excellent customer service. I forgot to tape my return and the gentleman at the store did it for me

The woman who currently is running this location is incredibly rude. Every time I have had to use their drop off or other services she is very disrespectful and talks down to me and other customers. Strongly recommend using any location over this one. read more

If I could give them a zero I would!!! I sent a package to my Marine son almost 2 months ago and he has not received it! I normally don't ship from this location, but I was in the area and wanted to get the package going. They processed my package through the USPS instead of UPS (unknowing to me at the time since it is always done via UPS). So now there is no tracking #, no ETA and my son will be leaving his station in a short time. Not all UPS stores are the same! I regret going here and I'm afraid my son will never see the package! Beyond disappointed! read more

Nisha Singh was very professional when we had important documents to be notarized and shipped. She was also very helpful when UPS lost the package (not this store's fault) and filed the claim on our behalf. After notarizing and shipping the second package, she even called me to confirm arrival. read more

I've been coming here for years. I wish I didn't have to. Customer service is usually pretty rude. Today took the cake though. I didn't appreciate being spoken to like I was an idiot (you know that condescending, sickeningly sweet voice meant to make you feel dumb). The blonde woman with scraggly straight hair and the bad manicure doesn't seem to care at all how she talks to treats customers. There are some nice clerks here but I'd imagine none of them make more than minimum wage. If all you need to do is drop off a package, you can do that here. If you have to interact at all with another human being about your package, DO NOT COME HERE. read more

For start, rude employee and over priced shipping. I had to mail certified mail which cost me double the price comparing to San Ramon Location. When i did confront her, first she said, price hike is because of not being mailed via USPS and then when i mentioned about other UPS Store, her response in a rude way was: "Different location and pricing structure"....Not acceptable response and behavior. read more

I've gone here a few times and the older woman behind the counter was horrible. Not friendly at all. She over charges for boxes. We went in to purchase a larger box and she wanted $35 for it! Just the box. This didn't include shipping. Went to the moving storage company a block over and purchased one for $8. If you need boxes go to the storage place with the lighthouse next to Lowes. Way cheaper and friendlier by a mile. read more

I had two returns I needed to complete from Amazon, and the gentleman there was amazing! I believe his name was Gurav. He provided me with great customer service, was quick and was able to take care of my returns with no issue. read more

I've always had good experiences at this store but today's experience was by far the best. I lost my return shipping label to send a few rented dresses back. I was able to have another label sent via email. The staff was very helpful in helping me retrieve and print the label. They were extremely patient waiting on me, played with my 2 year old son and gave him a sucker, which made his day! Thank you to this awesome staff! read more

Dropped a package on around 8:45 AM March 6, 2019. The lady said "just left it there". So I left the UPS labeled package in the store and left for work. 6 days passed, I did not received any delivery confirmation from UPS. I went to the store around 9:10 AM and checked. The same woman sitting in the back end of the store. I had to call her several times and get her attention. Asking about the package delivery., her response is "We are not responsible for the drop off since we did not charge you any money" and "any question you should call the UPS corp." While I was in the store, a female walked in. "Just leave it there". Therefore she is very consistent. I did not experience this from other UPS store. I did not get the receipt (this was my own mistake). Her response to me, regarding "receipt" was "receipt or no receipt make no difference, you need to call UPS corp.". I will not recommend this UPS store to anyone. Apparently, it also handle post-office package. After reviewing other reviews on this shop, I wished that I had seen the one posted by Mary D. 10/30/2017 before leaving my package there in the store without ask her to scan and get a receipt. read more

Was told my Christmas package would be here by today, December 21st and now because of an issue it will be here the day AFTER Christmas. Super fun. UPS sucks. read more

Unfortunately I had to check at least one star, however they deserve NO stars. rude, lazy and unfreindly, it seems all of the UPS STORES IN Livermore are like this. read more

I, too, would give this business zero stars if I could. I brought in a package, which was a return. I had the shipping label but the box was still open. I needed some tape for the box. The proprietor, who has been there for years, wanted $2.50 for her to tape the box, or I could purchase a new roll of tape and tape it myself. Are you kidding? "Store policy," she says. Good thing I had printed my label and didn't need to write the address. She probably would have charged me for the ink in her pen. Lame. So on my way home, I stopped by a UPS in Oakland, where the kind business owner secured the hell out of the box and affixed the label nicely to the package. That's customer service. I've gone to this store a few times over the years. Today was my last time. Incidentally, I've never seen a business with 1.2 stars. It's hard to be that bad. read more

I went to Ups thinking that all my needs would be taken care of... they were not. I had a package to be shipped and because I had a small exposed lip of the seal showing I was told that I would be charged one dollar for a piece of tape. I was told it was policy; one dollar for a one inch piece of tape on top of the fact that they charge more than any other competitor in their space. On to of the dollar charge, the package was lost - not the stores fault I realize; but overall I'll be going to fedex from now on. Maybe it was the weak apology, or weak smile, or the I don't care go somewhere else attitude when my frustration point reached it's peak. Save yourself the headache, go to a winner FEDEX. read more

Needed a notary on short notice & on Saturday and the customer service was amazing! They were fast & friendly.

Less than ZERO Run away and take it to UPS direct. The lady was very rude and snippy. I called to ask if their prices where the same as the UPS locations and she said that their price to ship the package was the same SHE LIED it cost me more than double the cost of shipping it direct! I called THE UPS Store Hot line at 888 346-3623 and she said because they are an independent company under the UPS company and can charge what ever they want. read more

Well I'm glad to see I'm not the only one. The woman (maybe the owner?) Patricia Melin is by far the RUDEST, CRABBIEST, MOST AWFUL woman on the planet. I was in there with a friend for 5 minutes to get something notarized. She was rude when we first walked in...like she didn't even have to deal with us. There was no one else in the store. We had our children with us (my friend has 2 and I have 3). They were not being bad, however they were looking at cards and touching things. They put things back in their place and for the most part were pretty good kids. I realize that having 5 children under the age of 7 in that small space was a bit much, but we were there 5 minutes. We all did the best we could. Patience is a must. As soon as I paid her for the notary service, she unleashed her fury. My friend's son BARELY touched a plastic bag that held packaging popcorn and she screamed at him at the top of her lungs, "DON"T TOUCH THAT ANYMORE, JUST STOP IT!!". My friend and I were in shock. I told the ugly woman that he barely touched it and then she proceeded to scream at me. My friend stood up for her son as well and then she got an ear full from PATRICIA. Our experience was awful. I will never go there again. The one off Stanley is way better anyway. This woman managed to make 2 amazing moms feel like horrible mothers and about as small as a grain of sand. The reality is she is an unhappy, crabby woman who has zero patience for people and especially children. I am completely disgusted. read more

I was surprised at the negative reviews and decided to check this location out myself. I was greeted by Danielle who completed registering three Amazon returns for me in a most cheerful manner. I'll be back. read more

I've used this UPS Store once, and I will never darken its doorsteps again. The old lady behind the register charged me $1.00 for a 2-foot piece of tape for the pre-labeled box that I brought in there last week. Let's see if I do these calculations correctly. I can buy a roll of 1.88 X 60 yard sealing tape at the Walmart on Las Positas Road for about $6.50. I'm sure that the UPS Store probably gets its tape from corporate for a lot less than that, but let's stick to the $6.50 figure for this example. 60 yards X 3 feet = 180 feet. 180 feet / 2 feet = 90 feet. 90 feet X $1.00 = $90.00. Based on charging a dollar for a 2-foot piece of tape, the UPS Store on 1st Street in Livermore, CA expects to make $83.50 profit on each tape roll it provides to its customer, which translates to a 13,846% profit on its intial investment of $6.50. I could have easily left the store without paying the dollar, but it's just a dollar, right? The post office on South Livermore Avenue will not only hand you a full roll of sealing tape for you to use as you desire, but will also attach the roll to a tape gun. Avoid the UPS Store on 1st Street like the plague...if they could they'd charge you to enter the store. read more

The guy working there was the worst example of customer service I have ever witnessed. I will NEVER spend a penny there ever again. The fact that they would charge $2.50 for a piece of tape and the berate me when I complain is all I need to know to take me business elsewhere. read more

Unfortunately I had to check at least one star, however they deserve NO stars. I recently had my wine shipment sent to this UPS store since often I am not home when it is delivered and a signature is required. This is the absolutely worse UPS store! They actually charged me $10.00 for me to pick up my wine box in their store. The box was literally laying on the floor, not more than 5 feet from the cash register. I asked if I could just pick up the box and leave. The owner/manager was incredibly rude and lacked any customer service skills. I told her that I was completely unaware that there would be a $10 charge to have my wine shipped to them, her reply "for me to give you the box you will need to pay $10.00". Please do not use this store for any business, it is complete ripe off! read more

If I could give this "business" a negative star I would. I went to get 1 document notarized and mail some other documents. Their "notary" started looking through my private and confidential documents that had nothing to do with the item I needed notarized. When I took those documents away, she demanded to see them and told me I needed to show her everything I had and that I had and explain my legal case o her! I took my documents and went to a different UPS store when the notary was happy to help me. I have had many documents notarized and have never been treated with such rudeness and incompetence. Beware! read more

Well, I should have read the reviews here before going to this dump. I tried to return 2 items to Amazon (Free Returns) and they wanted over $17 to two shoe box-sized boxes. $17???? Are you F-ing kidding me? You price-gouging jerks get 1-Star and the loss of yet another would-be customer. read more

Please don't go here if you wish to not have a bad day afterwards. The lady ( Indian) is all about ripping you off and kick you out. I bought a box and I was trying to put stuff in for shipping, she was kicking me out of store saying that I wasn't allowed unless she does it herself and charge double (which she did because I didn't have the tape to seal the box). read more

Not sure why this place has such bad reviews I've been coming here for years and have always feel very welcomed by the staff. I see a lot of bad reviews complaining about the taping fee which I have paid in the beginning there's a simple fix and its to just tape your box before dropping it off so they don't have to use theirs. Overall I love this UPS store and will continue to visit and always appreciate the helpful staff here!! read more

They charge 105% markup on stamps?! What a rip-off! And the guy at the register was rude when he saw my look of surprise. Looks like you don't need nor care for my business so I won't be shopping here anymore. read more

Disgusting who has her nasty bare feet on the countertop?!?! The woman working at this store does. Went in to drop off a package that I needed to return to amazon. I walked in to this older lady sitting on a chair with her bare feet up on the counter. I approached her, and she did not get up or even move her feet she just shouted at me "What you want?'' I will go out of my way to find another UPS store. read more

Wow, just wow. I was looking for a UPS location to drop off a package and remembered this location from a previous time. So I go online to find the hours and find the measly 1 star rating and think, what's going on? After reading all the reviews I realized I too was overcharged. I sent a TINY .2 oz sample jar to a friend and the price was more than its cost to buy the FULL size NEW AND shipped. I thought that was just the price of sending via UPS!! Boy was a wrong! And that's a shame for the UPS name because after that I decided NEVER to use UPS ever again due to the ridiculous price. Avoid! Avoid! At all costs!!! read more