Worst customer service I have ever seen. The people there seem to be bothered by the fact that you're in their store.

Not sure why this place has such bad reviews I've been coming here for years and have always feel very welcomed by the staff. I see a lot of bad reviews complaining about the taping fee which I have paid in the beginning there's a simple fix and its to just tape your box before dropping it off so they don't have to use theirs. Overall I love this UPS store and will continue to visit and always appreciate the helpful staff here!! read more

They charge 105% markup on stamps?! What a rip-off! And the guy at the register was rude when he saw my look of surprise. Looks like you don't need nor care for my business so I won't be shopping here anymore. read more

Too bad I can't give this place a Zero star. First time ever went with UPS and Will be the last as well. Do not come here unless you want your day to be ruined, like mine. I came to this location because USPS was closed at 5 pm. I had two small packages weight maybe about 1LB each. I walked into the store, This INDIAN lady came and ask what I need. I told her is my first time here and wanted to ship these two packages and I was asking her if she had an box I can buy to pack my stuff. She instantly said I'll do it for you. I was impressed with how nice she was, and she did pack my packages for me. when it comes to paying, she mention that one item will be $15 and the other is $17 base on the weight. I was not too happy about the price already, because is more expensive than USPS. However I had no option, is Friday and I need it out asap, therefore I Paid the extra for it. I asked her how much is the total and she said give me one sec while I add the total. $49 dollars and some changes. I was like excuses me? I thought it was 32 bucks. She said the package service charge was $7.99 per item and it was added to my total. I was like, you didn't tell me about those fees when you were packing my items. I told her forget it, give my items back and I will pack it myself and send it again Monday. She said "NO". Once the items are in the box and taped it will be charge $16 bucks no matter what, even if you want your items back. I told her that was high way robbery, you didn't tell me this at All when you were packing my stuff. She said I thought you knew. I told her which part of my first time using UPS you don't understand. She immediately said that well that's too bad, next time you know. I told her, it won't be a next time. UPS, I'm totally disappointed at you for having branches like this. I got charge $49 bucks for something I coulda pay little under $25 bucks anywhere else. Plus my day was totally ruined, and here I'm telling my story on my day off thanks to her. If you guy want a good experience and fast transactions. Your not going to find it here. However. if your looking for get a headache and your days ruined. This is it. read more

This mailbox, packaging, shipping, etc. location used to be much better before UPS took it over. Back then, the prices were very reasonable & the staff was friendly & professional. Enter UPS & new "ownership". No thanks. The mailbox prices are just outrageous. Seriously, $400 a year for a the smallest box on the very bottom. I think not, so we passed & went elsewhere. The customer service became very sporadic. Sometimes quick & friendly, sometimes abrupt & unprofessional. We closed our mailbox & found a much better place for our needs. read more

Despite the negative reviews, I have had nothing but great experiences coming to this store. Nisha and the staff are very welcoming and helpful. Great neighborhood business in Livermore! read more

Came on to give everyone a heads up about the horrendous (and I mean down right awful) customer service and absurd pricing but it looks like the rest of the City of Livermore is already aware! The new owner (the barefooted Indian lady everyone is referring to) is terrible and has no business running that store. She is rude, ill-natured, unaccommodating, and entirely unpleasant. She doesn't greet you when you walk in, leaves you waiting while she finishes her personal phone calls/playing on her phone, and like everyone else said chargers for a small piece of tape to send out a prepaid package. I have now been going out of my way to the N Vasco location where I can actually get good customer service. Avoid this location at all costs! read more

Do not choose this UPS store to go to! My husband and I lost the count of how many times we have been mistreated in this store. The owner is just in a constant bad mood and unhappy state. Today she pretty much called me stupid when I asked her about the price being based on the size or the weigth of the envelop. She said that everybody knew on what it was based on, and that I should know. My Mom was with me visiting from another country and she was in awe of the way this lady treates her customers. Not going back here anymore. This store does not deserve my family's time and business. read more

Horrible customer service. I only go here to drop off return packages that have to go through UPS. The Indian lady is classless and extremely rude I took in several packages at one time and no I was not leaving without having them scanned for proof I dropped them off. She tells me "you can just take pictures of the labels" I said no you are going to scan them and give me a receipt like you are supposed to. The guy helping another couple at the same time was rude to them as well. Next I think I'll report with the BBB and a complaint to UPS headquarters for her not following procedure. And yes as I stood there waiting forever I did take note of the sign regarding a tape charge and thought that was ridiculous as well read more

Love a good rip off...should have read the other reviews. My tape job was not to her liking even though it was 3x the amount that amazon used while sending it to me...so a charge of $2.50. Take the time and use fedex across the street read more

I wanted to print a 2 page document. Not only was I charged for the copies I had to pay $3 to use the computer. I paid a total of $3.55 for 2 copies. The woman who help me also had her bare feet laying on the counter prior to me walking in. Disgusting. This place is a joke! read more

This store and the staff has always been very friendly and helpful to me for needs for a notary, and also to drop off a high volume of packages for UPS delivery. They have a tough job being on the front line of a logistical juggernaut like UPS, and I think they handle the workload well. I'm glad I have these folks in my neighborhood. read more

This place should not even be in business. Zero customer service. I walked in there today and there was an Indian lady sitting in the back (the owner i guess) she didn't even look up or greet me I had stand there for few seconds in am awkward silence until a guy showed up. He wasn't trained well either. Overall all a horrible customer service. I only drop boxes here when I have to, otherwise I go to the Stanley one. read more

I was just there today. The guy who works there was helping someone and I was next. So I waited at least 3 minutes and he didn't even bothered to say "hello or I'll be right with you." But when a white woman came in carrying a box he immediately asked her if she just need to drop off a box and he told her to just leave on the counter.... Then 2 people came in, the other clerk there helped them right away and I even said I was next but they just ignored me.Their customer service is sucks.... Not going back there ever again! read more

I recently went to the UPS store at 4435 First St., Livermore, and was met immediately by Nisha, who was smiling, friendly, had kind words to say, very professional and helpful. I love going to this UPS store. read more

super nice staff. beats staying in a never ending line at the livermore post office.. so what if it is more expensive. money talks...bs walks.. and i will continue to use them for my business po box and for returning junk to amazon, hsn, qvc, frontgate, etc. great folks and very courteous. I also use them to send gifts during Christmas. time is money, folks. read more

They are always extremely rude. I only go here because it's close and convenient but every time I've been here it has been a negative experience. read more

While the staff are always matter of fact, I find them to be friendly. I can understand why they charge for tape just from reading the reviews, they would have spent alot of money giving away tape. Their prices are similar to other UPS places I have been to so that works, if I want cheaper I will do it myself at home, they are not the USPS but there service is definitely better than you get at the free USPS store in Livermore. Yeah, they are not outgoing friendly but they are fair priced and keep it clean. I like them because they are not chatty. Plus I have a PO box there also, prices are better than other places I have used in the past. read more

This is honestly one of the worst UPS stores I've ever done business with and will no longer give them any of my business. I will drove the extra miles to another store. Was encouraged to purchase an expensive shipping method to GUARANTEE a delivery date only to find out it was ne er going to happen. When I spoke with the manager (who never gives her name) she told me, "I don't know what to tell you, we can't control USPS". While I agree with that statement, my problem is you had me buy a product due to your confidence of the USPS (the most expensive shipping method) for the "promised" guaranteed delivery date. The resolution to the store manager, I will talk with my staff and let them know not to guarantee anything. I was also told since I was the only one complaining of this, she was going to notify the store owner once I mentioned I was going to file a formal complaint. Horrible customer service all the way around and takes no responsibility for their lack of knowledge or over promising of deliveries. Never again read more

This place has horrible customer service! The lady that works there is extremely unfriendly and gets annoyed if you ask her to scan your package you are dropping off and give you a receipt. The process takes all of 10 seconds so I don't see the problem. The one time I played it her way and just left my package on the counter, it was never to be found. Thankfully amazon stood behind me and gave me my return credit anyway. I will be looking for a new place to take my business. read more

Very curious if UPS is aware of how bad this store makes them look. Woman wanted to charge me a dollar for 12 inches of tape to close my package. read more

I almost always use this UPS store when I need to mail a package. They will tape up my package and tape a mailing label on it, as well, for no extra charge. They are friendly and helpful. I have noticed that they don't turn the air conditioning on, and sometimes I feel warm and somewhat uncomfortable in the store. read more

I would also give this place zero stars. We were told our package weighed 28 lbs, and the woman would not ship the package as we wanted, insisting on a higher rate than the online quote. We left and went to Fed Ex where the package weighed 18 lbs. read more

I had to laugh when I saw the other reviews - I too had a small package to mail and was told it would be two dollars to tape it. I said are you kidding, turned around and left. I won't go back there again - there are lots of other UPS locations and I would be much happier to give them my business. But I'm glad to know it wasn't just me. read more

Wow! So I'm glad to see I'm not the only one to feel this way. I went in there once and will never go back again. That woman is rude. I simply asked her how long will something take to get there through certified mail and she snapped at me. Don't go there!!!! read more

Just bad customer service, the main manager there, a middle aged woman, is not friendly and does not seem to like repeat business. I have my mailbox seth there for 3 months.. I'll be moving once that lease is up. read more

HORRIBLE! Wish there were zero stars. My worst experience with any store in many years. They charged exorbitant rates and then made a series of errors. I treated them with honesty and civility while asking them to correct the problems. They were surly and rude, and accused me of lying, until I provided proof of what I was saying. Since they couldn't argue with the facts, they gave me a long series of their own lies, and ACTUALLY THREATENED to "LOSE" my shipped items. I ended up paying ADDITIONAL for their mistakes just to get my stuff delivered. UNBELIEVABLE---TOTAL RIPOFF! Save your money and USE FEDEX OR USPS! THESE PEOPLE SHOULD NOT BE IN BUSINESS!! read more

Consistently rude last at the counter, consistently overpriced. Don't believe what they quote you for shipping for USPS, when I took my package to the post office it cost HALF as much. read more

The staff is super nice & helpful I go there every month to make copies. Even when they are busy still they care about there customers, I definitely appreciate there help. read more

I'm only giving this many stars because I was immediately greeted. I called around because I need 2 documents notified. Over the phone I mentioned that my sister is going through the process of having her name added to her birth certificate as it currently reads "not named". The judge has granted approval for her name change but we can not turn the papers into vital records without her notarized signature, because her birth certificate has no name she is unable to get an ID until it's corrected. Over the phone I was told this is fine as long as we bring 2 credible witnesses who can identify her and that we must have ID's. With excitement we drive here the next day just for the notary to cut me off rudely and say "no,noooo! I don't do that. Find somewhere else" thanks for wasting our time and being rude about it in the process. Luckily there are other notaries in town that are actually familiar with notary laws, rules/regulations. Never coming here again. read more

Negative stars.. came in to fax docs, and both females working there never greeted me and pretended I wasn't present. Never asked, "would you like some assistance?" ...or "When you're ready, pls. feel free to let us know how we may help you..." Basic customer service and simple kindness out the window. There was a Caucasian woman that I gave a feedback to, and she responded with, "well, we just get caught up.." no apologies or awareness that it is proper to greet your customers as they enter into your place of business.. I told her that in that span of 2 minutes that I waited, both women were not busy and were just "chatting". A gentleman came right after me, and they greeted him and asked if he needed help FIRST. That's when I gave them my 2 cents, of course, respectfully, but still...Never coming in here. The Indian lady seemed uninterested in repeat business - if she's the owner or whoever is, they've set a very bad example of what not to do. These ladies are in their 60s and 70s perhaps, but time and experience have not taught them how to treat people properly...perhaps they have prejudices; we'll never know. Welcome to the New Age... read more

I'd give this UPS a 0 or negative if I could. I printed a free label through UPS to ship a box of clothes to GoodWill. I gave her he box and the printed label, and the woman told me it would be $2.50 to tape the label on the box. I offered to borrow their tape dispenser and tape it myself. She told me the only other option was to buy my own tape. I asked to speak to a manager who repeated the same. I told her I have been to numerous different UPS stores where this was not the case. She advised me each store is independently run. I will never go back here again and will probably always opt for FedEx or USPS. read more

I too wish I had read reviews before patronizing this business. I was quoted one price over the phone and when I got there it had more than doubled! I should've walked out! I will never do business with them again. read more

Very bad service! Wish I had checked Yelp before signing a 90 day contract for a mail box. Manager is rude, thinks she knows it all, and is full of inaccurate information. It appears she is molding her employees along these same lines. Go elsewhere, even if it is a little further. I will, as soon as my 90 days are up! read more

I will never return despite the convenient location! They overcharge and lie. They quoted me a $12.36 charge to mail a 0.6lb box that fit in my hand. They said it was the cheapest way, UPS would be $15. I walked out and went to the post office. I was charged $2.47. read more

I have never seen this kind of ignorance and rudeness from a customer service entity. The two ladies were arguing with their customers to prove that they are not stupid and that they know what they are doing. Let your customers be the judge please. read more

No packages to mail, but getting a mailbox went smoothly. Plus they email you if you get a package, so that is nice.

i had to make a return to zappos, i had a lable already but wasnt sure bout wut to do, so the lady asembled all my paperwork n labled the box for me. i read the reviews bout crying on taping i was also charged a taping, we gotta b mature n understand that afterall its a BUSSINESS. read more