Amazing service! Every member of staff was efficient and super helpful with everything. Atmosphere, very enjoyable to be around. I would definitely love to take these guys for pint someday! read more

Popped into this location the other day to ship multiple return packages to different companies, each with different requirements. Unknowingly, arrived only a couple of minutes before they closed. Ann(e) was fantastic-- helpful, patient and courteous! Was having a bit of trouble getting a return label to print, and she calmly took her time to help me troubleshoot, even though it a few minutes past closing. Truly appreciate the rarefied customer service. Will be back! read more

Do not pay for a mailbox here if you frequently receive packages. Not sure why but packages here frequently go missing. You'll pick up your mail and they'll simply forget to give you delivered items and you have to come back with a tracking number and ask staff to check the back again OR they'll just get lost completely. Staff will blame USPS/fedex and just shrug their shoulders and ask you to file a missing package complaint with the courier, even though the tracking for an item says delivered. I will not be renewing my membership here. read more

They are quick I'll give them that but the customer service has severely dropped as of late smh. For some reason the employees chirp all the time and walk around with smug faces and bad attitudes. Particularly the male with the long beard especially. Horrible service. Hopefully this can be addressed. read more

Best UPS in the city. These guys run a tight ship. It's like the navy in there. But they're also chill. They eat pistachios and stuff while they help you out. It's awesome. Guy at the register has cool rings. They drew a funny face on one of the boxes. Haha, i love funny faces. read more

Great store! Great people! Gets a little busy sometimes but they work fast...very fast.

I love that they moved to this location, it is much easier to park here than the previous location off Sunset, wasn't that a mess! Great customer service. Anni is the best, and the tall guy with a beard is super nice as well! I appreciate them making returns and quick pick ups super easy and friendly. This place is small, definitely bare bones operation, but that is all you need-it is not a cafe. I can only imagine what a thankless job this is; people yelling at you over a $2 charge for a label all day, I mean...the world sucks, let's not take it out on people just doing their jobs, and with kindness and smiles despite rude people! :) read more

Tried to return my AT&T Wi-Fi box, but UPS unable to find me in the system. Not their fault. The guy behind the counter tried to help me. First time to this spot. Nothing interesting to see inside the small shop. Limited parking in a small, shared lot. You can probably find street parking. read more

Although the service was exceptional, they charged $2.00 to print out the shipping label --- which is almost corrupt in how outrageous it is to do this. read more

Super friendly funny "comedian" clerk. Was a pleasure to deal with this efficient facility. Highly recommended.

I never have high expectations of places like this, I just don't. I think not going inside actually helps. The interior feels drab and the vibe is low. So, why 5-stars? It's a freaking pandemic and these folks are giving amazing service and are not only efficient and fast, they were super nice! I had two items for the horrible 1-star company, Spectrum, and three boxes to send to Amazon. The Spectrum boxes had to be opened, so they could get serial numbers. He checked in the three for Amazon, gives me the receipt. Then, tells me to stand aside and he will get the Spectrum stuff processed. He hands them off and helps other folk that were in line. In my mind, I'll be here a while. So, I play games on my phone. Imagine how amazed I am when he comes over to me, like 5 minutes later, and gives me my receipt! Then, he gives me a quick overview of the Spectrum receipt, since it's different. He did not yell "who had the Spectrum stuff!" Or scream "come here." He actually walked over to me, spoke to me, thanked me and told me to have a nice day. Well, thanks to this place, and the really fantastic and nice service, I did have a nice day. Thanks UPS Store dude. read more

The UPS Store - The line is on Virgil and moves quickly. - Shipping Centers Near Me - Los Angeles, California

Every time I come into this location the experience is so nice, no matter who is behind the counter. If this UPS was a coffee shop, I would vibe check here every day. The music is always good, and while the team is efficient and keeps things moving, they also take the time to be present and human. It's refreshing. Whoever is leaving bad reviews for these guys must have the wrong address or be on a different trip, because I honestly look forward to making my Amazon returns here. read more

This is the best UPS store. I mean, I don't go to many but, hey, they are awesome. Great customer service, always friendly and helpful and even when there are long lines they do a great job maintaining friendliness and helping get to everyone quickly. read more

Is there a UPS store closer to my house? Yes. Do I go to this one instead because the customer service is always friendly and extra helpful? Also yes! Thank you, Christopher, for helping me get my packages where they need to go. For helping my get 5 almost 50lb boxes through the door and just being kind and patient in general. I really appreciate the service Christopher provides at this UPS store, he goes above and beyond in a time when it feels like no one can be bothered to do the minimum. I'm SO grateful! read more

I've been to this UPS store three times over the last year to pick up different packages. Each time, I had my ID and the tracking numbers. The first time, they simply didn't have the package, despite it being delivered and signed for by "Chris." They offered nothing in return and didn't apologize. The second time, it took them 30 minutes to locate the package, even though it was delivered and signed for by "Chris." They suggested that I call and give them a heads-up next time I pick up a package. Why this burden falls on the client instead of their elaborate tracking system is beyond me. The third package was again shown as delivered and signed for by "Chris." After 20 minutes of looking (it was sitting in plain sight on a shelf), they said I'd have to pay $10, despite the package being sent from another UPS store. This store is a wreck. It's poorly managed, with unhappy employees who give inconsistent information to customers. Do not ship with UPS. read more

They have a lot of annoying complainy hipsters come here so be forewarned. It's like they've never shipped anything in their entire lives. You can't walk inside cause it's small and Covid so you wait outside, so wear sunscreen if you burn. Guy who helped was nice. I sent my spectrum stuff back and it got there. read more

Lydia was such a joy to work with. She was clear, flexible, understanding, professional and friendly. She really inspires confidence that the print job I needed was done to my satisfaction. read more

The douchebag with the long hair was zero help. Dbag: "This is my job, I know better" Narrator voice: "Unfortunately, he did not know better." 1 star is for the guy in the hat who actually took the time to figure out what was wrong and fix the issue. read more

This UPS Store has lost two of my Amazon returns. When Amazon provides a QR code for a return shipment, the customer MUST take it to a UPS Store. Twice in the last year, I have brought Amazon returns to this store with a QR code already boxed and ready to ship. All the store had to do was scan the QR Code, put a label on the package, give me a Drop Off Receipt, and then give the package to the UPS Driver. However, even though I have a Drop Off Receipt, which is proof that I gave my package to the store, the status of my shipment permanently remains Label Created. UPS claims that they are not in possession of the package. UPS never returns the package to Amazon. What is the meaning of a Drop Off Receipt, if it does not mean that UPS is in possession of the package? read more

The UPS Store - Dropped off on Sept 7. Drop Off Receipt says UPS is estimated to pick up the package on Sept 7. Today is Sept 10. UPS doesn't have it? - Shipping Centers Near Me - Los Angeles, California

Thank you Christopher for an outstanding service! He printed the label for me and didn't even charge me! He is efficient and friendly and made my transaction an easy one!!! read more

If I could give this UPS store location zero stars I would. But unfortunately, I have to give them one star and take time out of my day to post this review to keep people aware of the con artists that are running the store. I have been working with them for the last 10+ years since before they change to this new location. Zero customer service zero management. Please stay away find another UPS location or FedEx for your own peace of mind. Only thing the store is good for is returning Amazon packages as it involves no human interaction with anyone that works there save yourself the time and the headaches. read more

Yes! Finally found a great place to ship anything and everything in my area. Much like the UPS store I used to go to across town, the staff here and the service they provide is 5 star!!! For example, I came in late-ish once and one of the employees helped me get my package out just in time for the last ship out, allowing the gift I was sending to get out in time for my friends birthday surprise. I also shared some good laughs with another awesome employee (I believe his name was Christopher so s/o to him!) while shipping something out, it was nice to have warm and fun conversation. Great place, will be utilizing all holiday season and forevermore! read more

I've kept a mailbox here for the last two years, and have never had issues receiving mail. (They're also great at letting me know via email and text when packages arrive or when mailbox rent is due!). They came in handy after Amazon's Rosemead facility marked a package sent to my place as lost/undeliverable - TWICE. I redirected the package replacement to this location, and it arrived right away. Returning packages also couldn't be easier, and certainly helps that the guys who work here are super nice :) It's a relief to have such a dependable mail service within walking distance of my place. Thanks guys! read more

Manager of the store who does the notary is a super nice guy. Go see them and use them for all your services.

Avoid this business. Drop off at the main UPS or locally like Postalworks. I get it, we are in the middle of COVID, but the lack of responsibility and help with package issues is not acceptable. I have come here at least 5 times, two out of the three cost me money out of pocket. I have never had issues elsewhere. Also I see the management here had my last bad review, months ago, removed. This is a legit post here. I tried, it's just not a business I'm willing to gamble with again. read more

Quick and efficient, not friendly. Some employees are condescending when dealing with customers.

They have not changed their store hours on here or google services - so plan accordingly. They actually close around 4:30 pm (door sign in the parking lot says they close at 5:00 PM) they do not let anyone know standing outside their door that they're closed. All these people think they're open till 7 pm and have been waiting outdoors in the heat - very frustrating. I have put in a suggestion to change their hours to 4:30 pm closing. This particular day we knocked and knocked on the door with no answer. Then I called and someone just answered and said "We're closed"!! and hung up. There was an elderly woman outside in a wheelchair arriving by bus and had been waiting since about 4:30 pm. We offered to get her some water because she had been waiting outdoors in the heat for a while. read more

The UPS Store - We had no idea they were closed. yelp and google says they're open till 7pm. They actually close before 5:PM - Shipping Centers Near Me - Los Angeles, California

Good communication and my item was delivered in a timely fashion.

Service sucked , guy acted like an idiot for no reason , shout-out to the brother with the tablet who offered to help me but couldn't which is why I had to wait in line , place was a mess they were eating there food and had drinks all behind on them on the counter too read more

Just wanted to give a shout out to Hector! I was there yesterday needing to ship out something real quickly and he provided the ultimate experience. Very friendly and attentive, looking forward to my next visit! read more

Love this place. We've been using them for years for our business mailbox. Definitely recommend. Great crew.

I've worked with this store for more than three years and always look forward to my visits.  The shop offers all the most commonly needed shipping-related services including providing packing supplies, packing, shipping and receiving of packages, postal mailboxes with 24 hour access, high-quality graphics, photocopying, printing, key-copying and notary services.  Six days a week owner Anthony and his customer-service oriented staff serves what seems like a never-ending stream of customers - solving almost every customer's shipping needs - and I highly recommend this UPS store. read more

We are traveling from NJ and we had to ship several big boxes/suitcases back home at the end of our stay in LA area. Sal was incredibly helpful and efficient. Fast, thorough service. We will definitely use this UPS location again. Thx Sal! PS...parking lot is small and packed so might have to park on street. read more

My 5 star review is definitely overdue. I've been a regular at this location for a couple years. Extremely appreciative of the efficient & friendly service that I consistently receive here. Shout out to Sal who always goes above & beyond to make everyone feel welcomed & truly cares about people. read more

Absolutely horrible customer service! Walked in 9:00am Tuesday morning. No other customers in the store. 3 workers. 1 on the computer and two chatting. I walked in and nothing! I asked if someone could help me and the long haired guy snapped at me and said "we'll be right with you ". I wanted to send a fax and asked the price. He answered. He just stood there and stared at me. I asked do I need a cover sheet. He slammed a piece of paper on the counter and barked "the pens are over there ". Ok. Do I send it myself self? He said ya! Wow! Zero direction zero help! He just had the look of angry bitterness in his eyes. So I said f it! I walked out and will never walk back in. Much better service when they were up the street. I guess if he really had it together, he'd have a much better job than working at a UPS Store as a clerk. Lol. Horrible customer service! As we know, our money is green all over. read more

Everyone who works here is SUPER helpful, kind, down to earth and will help you get your package(s) shipped out safely and securely. Sal is the absolute man and such an amazing human who will go above and beyond for people. Don't go to any other UPS, go here. There's a parking lot in back that's super convenient too and central to Los Feliz, Silver Lake, and East Hollywood for those folk looking for a good place to ship or receive shipments. read more

My wife and I were tuned away due to a "slow system". Ups associate seemed like he didn't want to be there. He was clearly irritated with something. He was willing to help us until he saw 5 boxes we needed to ship and then said "oh this is going to take forever our system is down". read more

Customer service was great, detail-oriented/thoughtful, and relatively fast! I came in with an oversized item that needed to be shipping to Gardena. Ann at the counter was very patient and funny and helped me figure out how best to ship the item. Overall, for how complicated the shipping stuff had to be, it only took about 10-15 minutes stop to get in and out. I'll be coming back for any other shipping needs! read more

walked in here to get help with a important shipment i needed to make, and felt very disrespected by a retail worker that goes by the name SAL AVINA. His tone of voice was very aggressive for no given reason, he showed no manners the entire time while attending me, he had me feeling stressed terrible worker with terrible service!!! this job is definitely not for him..... don't plan on coming back here ever again read more

These guys are among the kindest, dedicated, most efficient human beings on planet earth. They have saved our lives on multiple occasions. They-- this specific UPS Store and team-- are literally our secret weapon in business and life. From shipping to package reception to printing and notary... Jared, Sal, Chris and the crew + Anthony the Amazing get it done. But most importantly-- they are such bright lights in this city. We love you guys. I know over the last 5 years we have sent pizza, In-n-Out burgers, Christmas gifts of socks and scarves-- but it is a tiny drop in the bucket for the gratitude we feel for the greatness and righteousness of this team. Thank you guys, times infinity. (And note: if anyone comes in and throws shade at anyone in there because YOU entered the premises with your own rudeness, then you should probably be forewarned. You will be escorted out by me.) Because they deserve all the respect in the world. Please learn to communicate more clearly and take ownership for your own issues, because these guys are legit the best. read more