They lost my Amazon return of upwards $150 . They are rude and not helpful. Don't bother using…read moretheir location.

Less than useless. They're never open when they say they are. It's impossible to find someone to…read morehelp you. It's on the second floor of the hotel tucked away in a poorly marked room. Only saving grace is that it is in a hotel and the hotel staff went above and beyond to get me my package.

Convenient very professional I was in need of boxes to move. They offer used boxes as well as new…read moreboxes. While in there I noticed people shipping packages. I highly recommend the business. The location is close to restaurants and shops. Has its own parking lot. I do not know if they have a restroom.

Handled a large shipment of bourbon and souvenirs for us. Awesome job! Everything was packaged…read morecarefully and arrived on time!

Staples got you covered for office supplies and has branched out to other services too. May have…read more to check out the travel service that avoid the long airport security lines. They also offer IT support and more. When I do use these extra I will keep you posted.

I often shop at Staples at home, so when we needed to have stuff printed while in Louisville we…read moremade a stop here. From the lack of service, to the mess, to the trash cans being full, it was not the experience we thought we'd get when spending a few hundred in printing. We needed scissors to finish cutting off some things but a lot of the resources that I have at my local staples were nonexistent here. All in all, we got what we needed but I might just stick to my local FedEx when needing to print items.

Despite a previous negative experience, I found myself desperately needing to print large-scale…read moreprofessional marketing materials at the very last minute, and FedEx was able to accomodate my printing order without charging high fees for expediting the order. The woman who waited on me at pickup help me thoroughly check the order and was so friendly and helpful in the face of me being a rushed and frazzled mess. I was happy to have the positive experience with them!

Jeff is the man! I come to this location all the time for work. everyone has a positive attitude…read moreand is happy to help. favorite fedex.

First thing you need to know is that the previous bad reviews are for the previous owners. Yes, it…read morehas a new owner since I last had to use them for notary on a car title. The husband and wife had attitudes and I had no intention of ever using them again. It was a pleasant surprise to meet the new owner and he was easy to work with. It was actually night/day in comparison. Won't hesitate to use his Fern Creek location again in the future!

In January, I needed to mail a "one last Christmas present" to my daughter, a $4.50 deck of cards…read morewith a specific message just for her that weren't in stock in time for Christmas. Due to my work schedule, I had to mail it in the evening. I normally use the Meijer mailing station on Hurstbourne, but their postage machine was out of order that evening. An internet search on my phone gave me this Postal Annex as the only mailing station open, and it would be several days before I could get another chance to mail it. So I drove there from Meijer on Hurstbourne, waited a long time while the clerk waited on a slow customer (not the clerk's fault), and nearly swallowed my teeth when the clerk slapped a mailing label over the envelope it was in and told me it was going to cost me $9.50 to mail this $4.50 deck of cards. I objected to the price, specifically asked if there wasn't a cheaper way to mail it, and he said no, the only other way I could send it was by FedEx and that would cost me $22.00. He told me delivery was guaranteed in 2 days. I wasn't trying to mail it 2-day delivery, but he wouldn't budge on the delivery option or the price, except to go up. So I paid $9.50 to mail a $4.50 deck of cards. I walked away feeling lied to, exploited, and very abused. The small gift that I paid more than double the price of to mail took 11 days to get to my daughter on the 2-day delivery option I didn't want but was forced to pay for "or you can go somewhere else tomorrow." I couldn't go somewhere else the next day. I couldn't go somewhere else until the next week. That's why I was there. I filed a complaint with the USPS and was told that since this place is a Delivery Annex, not an actual Post Office, there are no rules that apply to them and they can do anything they want. First, the USPS shouldn't have that kind of contract with anybody. That's just stupid. Second, I will never, for any reason, in my life return to that Postal Annex. There is a saying, "Use me once, shame on you; use me twice, shame on me." This Postal Annex will never have the opportunity to exploit me again. Third, I want everybody to be aware of the fact that this place practices extreme price gouging. Fourth, I want people to be aware that I suspect I was exploited because I am female or an older adult, or both, in which case it practices gender or age profiling, or both, in setting its prices.

Years ago I was the first to review this location and I gave it a five star review. Unfortunately a…read morebusiness is only as good as the employees that work for it. We have had several UPS drivers that were excellent! That has now changed and I am becoming appalled by our current level of service. Yesterday we were expecting a delivery of medicine. The package was delivered by UPS to the "front door". Needless to say we couldn't locate it at the front door. Second option we checked the backdoor. No! Checked the garage door, NO! Decided to drive to the street to check the mail box, which is 1000 feet away from the house, NO! We did find the shipment at this point. The UPS driver had put the package in a plastic bag and tied it to a limb of our Bradford Pear tree down by our creek! So that means he turned up our driveway but only drove 100 feet up instead of the 1000 feet to the house. You probably deserve a one star rating for this ridiculous delivery but I'm hoping a two star will encourage better service.

I recently had the most frustrating and infuriating experience dealing with a shipping claim for my…read morelost luggage. From start to finish, it was an absolute nightmare that left me feeling neglected, disregarded, and utterly helpless. Allow me to recount this disastrous ordeal. After my luggage mysteriously went missing during a supposedly straightforward shipping process, IN THEIR OWN FACILITY IN THE US . IT WAS RECEIVED TO THEIR FACILITY AND GOT LOST INDOOR. NEVER LEFT. AS I WAS TRACKING IT THE WHOLE TRIP. NOT LOST ON THE ROAD NOT DELIVERED ELSEWHERE. IN THEIR WEARHOUSE. I initiated a claim with UPS responsible for its delivery. Little did I know that this would be the beginning of an excruciatingly long and unresolved ordeal. Firstly, attempting to reach the company's customer service was like trying to navigate a never-ending maze. Their phone lines proved to be a labyrinth of automated messages and pointless extensions that only served to prolong my misery. With each call, I was left on hold for exorbitant amounts of time or transferred from one uninterested representative to another who seemed clueless about the specifics of my claim. When I finally managed to get a hold of a supposedly responsible representative, their lack of knowledge and attention to detail was utterly appalling. They showed a complete lack of empathy, failed to comprehend the urgency of my situation, and provided no assurance or support. Instead, they offered feeble excuses, shrugged off my concerns, and left me feeling voiceless and insignificant. In my attempts to escalate the matter, I found myself caught in an endless loop of transferred calls and empty promises. The company seemed more interested in passing the buck than taking any responsibility for their mishandling of my luggage. AFTER SPEAKING WITH SEVERAL AGENTS THAT WORKS FOR UPS FROM OVERSEAS , I FINALLY MANAGED TO SPEAK TO AN UNPROFESSIONAL SUPERVISOR THAT SPEAKS CLEAR ENGLISH. HE WAS VERY RUDE, NEVER LISTENED TO ME AND KEPT SCREAM TALKING OVER ME. To add insult to injury, the lack of transparency and accountability from the company was shocking. There was no proactive communication or updates provided regarding the progress of my claim. Instead, I was left chasing them for information, only to be met with vague responses and vague timelines that were never adhered to. Their incompetence left me in a state of uncertainty, unable to plan or proceed with other necessary arrangements. Days turned into weeks, weeks into months, and despite repeated assurances that the matter would be resolved promptly, my lost luggage remained lost and my frustration continued to mount. The company's blatant negligence and disregard for the importance of timely resolution was absolutely unforgivable. In conclusion, my experience with UPS was an absolute nightmare. From the convoluted customer service, to the lack of knowledge, empathy, and accountability exhibited by the representatives, as well as the complete absence of transparent communication and unresolved issues, it was an experience I would never wish upon anyone. SUPERVISOR NAME AND BADGE IS THIS: Peter balvez NPTVOH NOT SURE IF ITS HIS REAL IDENTITY. HE SEEMED CARELESS. LOST ITEM  TRACKIN NUMBER: 1zb8281b6740208879 THEY OFFER ME $100 DOLLARS TO CLOSE THE CLAIM. DISCARDING THE VALUE OF THE LOST ITEMS AND THE LUGGAGE ITSELF. A HUNDRED DOLLARS WOULDN'T EVEN COVER THE SHIPPING EXPENSE THAT COSTS ME TO SEND IT FROM TURKEY TO FLORIDA. BARELY OPENED THE INVESTIGATION TO SEARCH FOR IT AND QUICKLY CLOSED THE INVESTIGATION AND THE CLAIM. I REFUSED TO GET THE $100 AND STILL WANT THEM TO FIND MY LUGGAGE.

I ship from this store for my business on a regular basis. The staff is great. Finn totally went…read moreabove and beyond tonight to help save my client money on shipping by cutting my box down in size. Plus, he knows what I regularly ship and is extremely helpful! GOAT!

Came here to complete my I9 form for new employment by presenting my passport. Schedule my visit…read moreonline and arrived early. There were others doing the same, so had a little wait. It went smoothly after that. When I was there it was a light crowd. Didn't have to pay a cent. Plenty of parking since it is in a shopping center.

Yeah, this is probably not the best FedEx Office out there but the person that helped me out was…read morepretty great. As others have noted, the space is rather odd - long and narrow and not a lot of equipment to use. My guess is that the majority of their business comes from the convention center across the street. Anyway, I needed to print out a document, sign it and email it back to someone - very 2008, I know. The first person that came by wasn't helpful at all and wandered away after 30 seconds. Fortunately one of the other employees stepped up and went out of her way to help me out. Problem solved, document signed and sent, all for less than $1. (Again, the person I worked with was amazing but that did not appear to be typical as most of the employees seemed to be avoiding human interaction).

I was attending a convention nearby and I needed to ship a package to a couple friends. Now, the…read morehotel I was in had a UPS store - which is great! Problem: it was Sunday afternoon and they were closed. Fortunately this Fedex location was a hop, skip and a jump from the Galt House hotel so I took a walk cover to ship my boxes. Coming form New York City, I have to say this Fedex location was cavernous compared to the ones I'm used to. This looked like a warehouse dedicated to printing and shipping! The store was very clean, brightly lit and well organized. The staff member who helped me was extremely helpful. He helped pack up my boxes, wrapped up the items inside and helped me check out very quickly. Afterward he gave my friends and I some great advice on nearby places he enjoys eating and hanging out. Always listen to the locals, I say! Fedex is not cheap, but it wasn't crazy expensive either. The key was these guys were open for shipping when no one else was. Kudos for great service and life saving hours.

I just went in there, without me having to do much the guy identified what I needed and showed me…read morewhat I needed to know and was very nice to me. never in my life have I felt better about dropping off a package or how competent the workers are. Curly hair and glasses, idk his name but whoever he is needs a raise because he did a great job regarding customer service and satisfaction

Great service yesterday from Ricky and Marilyn! Ricky contacted very early in the day regarding a…read morelarge print order I had submitted through a business account the night before, and coordinated my order and pickup information. He was able to get my order completed in a very reasonable time. When I came to pick-up, Marilyn was professional and pleasant and even helped me load my car. My printouts were done correctly and packaged very nicely. I'm glad to have such a reliable and easy to use resource for my printing needs locally.

I frequent this location for dropping off Amazon returns, but this was the first time I used the…read moreUPS Store for a copy/print job. I will never go anywhere else! The project was creating a program for my mother's funeral service. Jaron was especially kind and helpful. I needed files resized and adjustments made to the layout which Jaron executed brilliantly. He was extremely knowledgeable and very efficient. He happily made adjustments until everything was perfect and I couldn't be more pleased with how it turned out. The customer service he provided was outstanding. He took the stress and worry out of a not-so-pleasant task and for that I am very grateful.

This store is not good. They made a shipment error and did not stand behind the order to correct…read morethe order. The store manager was a jerk and was not helpful. He said I was on my own to make a claim. Go somewhere else to ship packages.