Melissa Marr, the manager, and her entire staff have been absolutely amazing! I visit this location…read moreat least 2-3 times a week for prints or packaging, and they are always timely, professional, and pleasant--with a smile every time. I truly appreciate how quickly they get you in and out, while still making the experience personal. They greet you by name, not just as another face walking in the door! As a co-author of three books and someone who was recently featured in a magazine, I wanted to print my article. Melissa went above and beyond by creating a beautiful layout of the article and photo, which I was able to have framed. That level of care and creativity meant so much to me. What stands out most is that Melissa doesn't just serve as the manager of this location--she genuinely invests in her customers and ensures 100% satisfaction. She and her team are a true example of excellent customer service!

Melissa Marr the manager was amazing at helping me print my documents at ups at store 6215read more

I sent a package from this store as I always do but this time my package took twice the delivery…read moretime. I felt like it was unfair to me that I paid so much for a delivery and the package arrived five days late. I spoke to the store and they were unhelpful in any way. I asked for a refund and they said they could not offer me a refund. I have been using this store for three years and as a customer I feel as if the store could have handled things better. I asked for the manager's support and the manager wouldn't even get on the phone with me, instead they put the responsibility on their employee.

Robert and Vishan were a huge help and a pleasure to work with. Great team here and amazing service.read more

I went in today with 2 Amazon returns, one required a return label be printed. I had no idea and…read morethey wanted $3.25 to print one page on normal regular copy paper. That is really low, you drive your item there, stand in line so they are certain you will give in and pay whatever they require. Most people don't own printers and they are paid to take those returns. That is just plain greedy, so much for customer service. I will never do business there again.

I'm absolutely appalled at the horrible business practices and scummy nature of this UPS Store as…read morewell as the one located in Adriatic Village, both of which are owned and operated by Jeff Helgeson. My wife tried shipping two books today, and was told the only way for them to arrive in time for Christmas was the three day shipping option for $36. This is a part of a continual scam the owner instruct his employees to run where they do not tell people about cheaper options and always start with the highest tier option and only move down one tier if requested for a lower price. Using a different UPS Store I was able to ship the same items in a more well protected package for $12 while retaining the three day shipping option. As I was in the store waiting in line to retrieve my wife's package so I could ship it for a cheaper rate, an old woman in front of me was trying to ship a small shoebox sized package and was told it would cost $105 for a three day shipping option, which the employee cautioned her was the only way to get her package delivered on time despite having 11 shipping days left until Christmas. He quoted her a cheaper price of $78 for a different shipping option, but urged her to choose the more expensive option. I kindly informed her he had left out the cheapest price, and she ended up purchasing a $22 Ground shipping that is guaranteed to arrive before Christmas. In addition to these horrible business practices and employee training, Jeff Helgeson has also instructed employees to remove components from AT&T U-verse packages and chop the wires up for scrap, claiming it does not need to be returned to AT&T despite the contract with U-verse stating otherwise. Jeff also instructs his employees to charge people five dollars to pick up UPS Access Point packages despite the UPS website explicitly stating they can be shipped to his store for free. This is done by sticking a sticker on the package and charging it separately from the rest of the system in an effort to keep his scamming going unnoticed. I will never ship a package through either of Jeff Helgeson's stores, and I go out of my way to drive to Fairview or Anna in order to deliver a package so he does not see a dime of my money.

08/01/25- 1425 I…read morewent to this location about a couple of days ago. Need to print out some documents. Now, you have to log in to your email account using their computers. Before, I just send it to their email address. Because someone put a virus on their computers.

Talk about a place where everyone knows your name. I've been to this The UPS Store a few times over…read morethe past couple of years and they are nothing short of the best. Mailing packages and letters is never on anyone's hit list, but if you must, please go here. I've seen Brandy and Paul on separate occasions help all of their customers , all with a smile and patience. They play Christmas music during the holidays and since they have PO Boxes I have seen them greet the regulars by name. I had to have my brother Saturday overnight some very important documents. This is the only place I would tell him to go to. They handled it quickly and also packed it with care. Nice to have a place you can count on.

I live near 3 UPS stores in the Allen/McKinney area. I gladly drive to this location for fast…read morefriendly courteous service. You guys are the best.

11/17/23- Thursday…read more Store is very neat. Staff were very professional. I asked about the price of shipping a box to Japan.

I came in to send some packages out, I used their self service kiosk instead of waiting in line…read more The kiosk printed out receipts for my transactions. The ups store was clean and each area was clearly marked. The company I was sending the packages to had offered me prepaid labels so I wasn't able to check the value

Terrible don't go here! They were extremely rude after closing the door on us guessing because…read moremachines were turned off then when we leave we say we're sorry and calls us some pretty nasty names to us and then he was flexing on his Range Rover and just very rude people

Matt and his entire team at this UPS store are absolutely outstanding! From the moment you walk in,…read moreyou're greeted by the most friendly and helpful staff. I rented a Maibox at this location and needed to have my mail forwarded while I'm out of the area and every experience has been seamless and pleasant. They are always happy to help and they go above and beyond to make sure everything is taken care of quickly and efficiently. It's rare to find customer service this consistent and genuine. I truly can't recommend Matt and his team at this location enough-- 2024 West 15th St in Plano set the standard for excellence! Thank you all , Sheri S.

Always friendly and nice group of people. They work hard and still smile and willing to help you. I…read moredo like the Kiosk they added to do your own packages. Great location, but small and busy at times.

I think it's a bit weird to review a UPS store, but honestly these guys make shipping or Amazon…read morereturns such an easy experience. I will always pick them over wholefoods to return Amazon items. There have been one or two not so happy ladies working there over the years, but in general the employees are polite, helpful with a good sense of humor.

cobee, somehow a manager and preventative of the store, was INCREDIBLY rude and unprofessional. I…read morehave never been treated with such little patience and respect in my life

This UPS location always does a fantastic job serving all of our needs! We do a lot of returns…read morehere, as well as some regular mailing. Everyone that works there does their job really well and is very nice. When the line is long, the wait typically isn't very long bc they work together efficiently. Robert is especially pleasant to work with! He always has a smile on his face and a warm, friendly air about him. And he never makes you feel bad for having lots of items to return, lol! :)

Robert and the rest of the team are always so nice, talkative and helpful. I go out of my way to…read morego to this location.