This company quick to respond to my request. The men who moved me were polite and efficient. They…read morewere conscious of the time and moved quickly! Neat, careful and moved everything without damage! Don't be put off by the hourly rate! They incorporate the add-ons in that rate. You will not pay more. In the end you will pay less because they do not "ride the clock"

I am a repeat customer simply because they are extremely professional and always go above and…read morebeyond my expectations. They are so careful with my items, wrapping each piece in blankets, straps and shrink wrap and gentle with everything they touch. Their attention to detail is excellent and they communicate well before and after the move. They may charge a little more than other movers, but once you see them in action, you'll agree it's well worth it. I highly recommend this mover over all others.

These guys are beyond amazing! From the very beginning planning stages to the very end. The level…read moreof professionalism and care exceeds any expectation. I have used this company 2 times prior and they moved us again today...never disappointed!

If i was able to give this company 0 stars I would!!! The movers came to our house and yes they…read morewere friendly and played the part that they were so "professional" but the main guy that went over the agreement said that they covered 60 cents per pound in damage from moving furniture from my home to the truck and same for from truck to my new home. He continued to say that once on the truck the insurance would cover and damages up to $170,000 (never said only if the truck gets into an accident). I have or should I say had a 75 inch television that is not even a year old worth $2000. My fiancé had the TV wrapped in moving blankets and shrink wrapped because we were planning on moving it ourselves. When the movers were in my house they asked if the tv was going and I told them that our plan was to move it ourselves. The mover stated that he would be able to move tv even though it was not in a box because it was wrapped. I trusted his opinion since the whole time the movers stated that they move fine art work and million dollar homes all of the time. That was my first mistake!!!! When the movers arrived at the new home they placed all of the boxes in the designated rooms and placed the TV on top of a stone fireplace. (Again they are the "professionals" and have moved "million dollar homes") So I wasn't inspecting where they were placing anything. They packed up left and accepted a generous tip (even the owner Rusty whom I had no clue was the owner or I never would have tipped him) and left. When we unwrapped the television it was destroyed!! The screen was cracked and there was a huge crack on the back as well. Unfortunately by the time we saw the television was destroyed they were closed. As soon as they were open for business my fiancé called and explained the situation to the owners wife Katrina (the other owner). She was rude and her husband/owner/mover Rusty was in the background being just as rude. Refusing to take responsibility for what they did and said all they will pay is 60 cents per pound which would be approximately $45. Rusty blatantly lies and said that he never told us that if something happens to our belongings on the truck/during the move that it would be covered under insurance. My family moved from New York to Frisco Texas without one item being broken or even scratched yet Step by Step Moving and Delivery managed to destroy our 75 inch $2000 television not even 1 year old!!! Just know if you decide to choose Step by Step Moving and Delivery if your belongings are ruined, broken and destroyed you will not see a dime or if your lucky you will get $45 (which we did not want that's just a joke).

The movers were friendly, fast and professional. I needed a same day service and they were able to…read moreaccommodate for a fair price.

Have used this company before and it was a 5-star move. Called to see if they could move a bedroom…read moreto the office space and the office upstairs. They were here on time and did a very professional job will be using them in the future for other moves.

Where have you been all life?! Great service!…read moreI'm finally getting organized and got rid of years of unused clothing! Highly recommend!

My husband and I live in an apartment and will remain a few years til we get into a house and we…read moreneeded some help to get organized and salvage our sanity! Julia and Rhetta did an excellent job of listening to our needs and wants, offering suggestions while letting me own the decisions and truly did an fantastic job. I highly recommend them if you need some help getting organized. If you're like me... I work a lot and always feel behind on house matters. To have the boost of their help really means a lot to me, not just practically but also there are mental clarity and emotional benefits as well. We want to have our homes in order don't we, but it can be challenging living busy lives. Thank you Julia and Rhetta & team!

I called on Tuesday and had the crew called Segoviano - Miguel, Carlos & Jorge show up right on…read moretime at 9am. My furniture, mirrors and delicates were well-wrapped and everything out of the house with no damage to stairs or walls on the way out. At my new place, everything was delivered where it needed to go and reassembled as needed. The crew was polite, efficient and tidy. Definitely will call in them in the future.

I love great customer service, especially when you're paying almost $1000. The team delivered poor…read morecustomer service, there was a mover who only spoke spanish & he was rude & kept giving unkind faces.They stole my son's cell phone charger & I found 2 empty kool-aid packs in each of the bedrooms. They were playing their music on their cell phones in my home while moving. I had to give them directives on best practices for my move. I will never use them again. 0 out of 0 I highly don't recommend. Moving is stressful and if you're going to pay people to help, they should make it easier. Also as a professional don't ask to use someone's restroom at their new place. Oh and when they were leaving from my old place to my new place they took too long. If you see this review, this is your sign to get somebody else to do it!

I recently used GoGo Movers for the 4th or 5th time. That should be review enough! They are…read morewonderful to deal with: kind, dependable and so hard working. I helped a family member with movers she hired (NOT GGM) and what a contrast! Call Olga and have the guys take care of your move. They are amazing! I'll use them again!

I used this company twice within a month or so. The moves weren't the issue. The problem was that I…read morehad several expensive test meters that showed up missing. Now I'm ready to move again, approximately 2.5 years later, and I just realized that my hand tools were also missing. It's been so long, not much I can do about it now. I'm giving others a heads-up to be careful. Keep an eye on what you allow them to move, and make sure you end up with your property. There were two groups; I'm not sure whether it was the first or the second move. I don't like posting negative reviews, but I dislike others taking my property. No ma'am, I don't blame you, but one of the two groups took my stuff. I had them in a case and didn't even think to check it until I needed a meter. The container was empty. It was during the summer of 2023. I remember speaking to you. When bought, they were thousands of dollars. I found the receipt where I paid the company GoGoMovers is how I found this business.

Moving after divorce and I had so much anxiety. Dyamon and her team managed multiple calls and were…read moreso patient with me. The team of three men that came to help were very friendly and hard working. They worked so efficiently and were very professional. I am so grateful I choose Firehouse Movers. The quote scared me at first. I have not had to pay for a move in the last 13 years. The team worked hard and were worth every penny. These movers are professionals for sure! If you want your items moved without issues. This is the way to go! I prayed over this move. I prayed and God delivered!

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

On time- Huge when moving Called to confirm-Huge when…read moremoving Movers were respectful and very will organized. Also very respectful to our personal items. Only issue was that wasn't a big deal was pymnt - they don't take Cash - had to get permission for that. Credit card is a 3%surcharge which was never mentioned

I hired Black Tie Movers for a pack-and-move from Cleveland to Columbus, Ohio. What followed was a…read morepoorly planned, multi-day move that failed to meet even basic expectations. It was advertised as "Life Is a Highway", but by the end, I was left asking "What Hurts the Most?" and the answer was paying for wasted time, missed commitments, and an incomplete job. Friday: The crew arrived with no packing materials at all, not even tape, despite the order clearly being for a pack-and-move. They spent roughly four hours driving around trying to find supplies, time I was still charged for. Calls to two different managers went unanswered or returned. The agreed schedule was pack and load Friday, deliver Saturday. Instead, packing happened Friday, loading Saturday, and delivery was pushed to Sunday, giving next to no time for unpacking before Monday morning. Both my home and a storage unit were listed on the quote and discussed in advance. On Saturday, I was told they could not get everything from both locations, leaving items behind. I now have to rent my own truck and finish the move myself. To be fair, the movers themselves were young, friendly, and clearly trying their best. However, they were not trained to pack or properly protect items. It was obvious they were sent to move furniture and boxes, not perform a full pack-and-move. This is a management and planning failure, not a crew or attitude issue. This move involved poor preparation, missed commitments, wasted paid time, and an incomplete job. For a company marketing itself as a premium service, this experience was anything but. The price paid was well over the value of the service rendered.