AMAZING!! Wade &…read moreNoah were on time, worked efficiently and professional and they were very friendly with upfront pricing!!

I am a repeat customer simply because they are extremely professional and always go above and…read morebeyond my expectations. They are so careful with my items, wrapping each piece in blankets, straps and shrink wrap and gentle with everything they touch. Their attention to detail is excellent and they communicate well before and after the move. They may charge a little more than other movers, but once you see them in action, you'll agree it's well worth it. I highly recommend this mover over all others.

I would not recommend Step-by-Step Moving & Delivery based on our experience…read more Last month, they moved my daughter's belongings from one house to another in Plano--a distance of less than one mile. We requested a crew of three movers, but they showed up with four. One of the crew members appeared to be very young and inexperienced, possibly under 17. Instead of helping move items efficiently, he spent a long time trying to dismantle a crib with a screwdriver. I politely suggested that they simply move the crib without taking it apart, since it would save time. Apparently, he didn't appreciate the suggestion and went to speak with the crew leader. To my surprise, the entire crew stopped working and refused to continue until I left my daughter's house. They claimed it was because of "liability," but they couldn't clearly explain what liability they were referring to. We ended up losing about 45 minutes before they finally resumed the move. The entire experience was very unprofessional. Before the job started, everyone was friendly, but once they began working, the pace was extremely slow. It often felt like they were moving one small item at a time instead of working efficiently. A four-person crew took nearly the entire day to move the contents of a four-bedroom house less than a mile away. Based on our experience, I cannot recommend Step-by-Step Moving & Delivery. If you're looking for movers who work efficiently and professionally, I would suggest considering other companies. This photo shows the moving crew standing around instead of working. We waited nearly 45 minutes while the job was at a standstill after I politely suggested a faster way to move a crib.

These guys are beyond amazing! From the very beginning planning stages to the very end. The level…read moreof professionalism and care exceeds any expectation. I have used this company 2 times prior and they moved us again today...never disappointed!

Have used this company before and it was a 5-star move. Called to see if they could move a bedroom…read moreto the office space and the office upstairs. They were here on time and did a very professional job will be using them in the future for other moves.

The movers were friendly, fast and professional. I needed a same day service and they were able to…read moreaccommodate for a fair price.

Great service, thank you! Julia was truly the best person for what my families needs were. It is a…read morehuge task to work with three strong women that live in one home. Then help organize all of their stuff! My mom had downsized and still wouldn't let go of some of the big pieces that no longer fit in a smaller home.

Where have you been all life?! Great service!…read moreI'm finally getting organized and got rid of years of unused clothing! Highly recommend!

This is my second time using this company and both times have been really smooth. My move was done…read morewithin 2 hours. Also, great communication and costumer service. I will be utilizing them in the future. They do great work and are very professional!

I called on Tuesday and had the crew called Segoviano - Miguel, Carlos & Jorge show up right on…read moretime at 9am. My furniture, mirrors and delicates were well-wrapped and everything out of the house with no damage to stairs or walls on the way out. At my new place, everything was delivered where it needed to go and reassembled as needed. The crew was polite, efficient and tidy. Definitely will call in them in the future.

I used this company twice within a month or so. The moves weren't the issue. The problem was that I…read morehad several expensive test meters that showed up missing. Now I'm ready to move again, approximately 2.5 years later, and I just realized that my hand tools were also missing. It's been so long, not much I can do about it now. I'm giving others a heads-up to be careful. Keep an eye on what you allow them to move, and make sure you end up with your property. There were two groups; I'm not sure whether it was the first or the second move. I don't like posting negative reviews, but I dislike others taking my property. No ma'am, I don't blame you, but one of the two groups took my stuff. I had them in a case and didn't even think to check it until I needed a meter. The container was empty. It was during the summer of 2023. I remember speaking to you. When bought, they were thousands of dollars. I found the receipt where I paid the company GoGoMovers is how I found this business.

I recently used GoGo Movers for the 4th or 5th time. That should be review enough! They are…read morewonderful to deal with: kind, dependable and so hard working. I helped a family member with movers she hired (NOT GGM) and what a contrast! Call Olga and have the guys take care of your move. They are amazing! I'll use them again!

I can't say enough good things about this company and their employees…read more Setting the appointment was a breeze and the move itself was flawless. Very nice workers, a strong work ethic and good manners. "Yes maam" goes a long way with me. AND the actual cost was significantly less than the quote I agreed to. Firehouse Movers is who I'll call with any future moves.

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

Eric and Tre were wonderful! They were pleasant to work with and diligent in their packing and…read moremoving of my things. The entire process was seamless and smooth on my end; from requesting the quote, to scheduling the service, and then day-of support and follow-up. The entire team was considerate and helped to answer any and all questions I had. And I have to say - I love the shirts!

On Saturday, January 31, 2026, Black Tie Movers conducted my move. While the movers themselves were…read morecourteous and professional, my extreme dissatisfaction stems from the significant damage to multiple valuable household items during the move, and the subsequent, completely unacceptable lack of customer service and claims resolution process after the move. The damages include: a chipped bed frame with a missing peg, a broken socket on a standing floor lamp (rendering it unusable), a severed knob on my treadmill (creating a safety hazard), and a punctured bookcase with a missing peg. It's important to note that these items were expertly wrapped by Black Tie Movers' staff, not in customer-packed cartons, which makes any questions about "carton damage" irrelevant to my situation. Following the move, I have made over four persistent attempts to resolve these issues, primarily through my assigned representative, Noah. These attempts have been met with a frustrating pattern of unresponsiveness, contradictory information, and ultimately, a complete failure to initiate or confirm a claims process. Noah initially promised me a call from claims (which never happened). When I tried again, he claimed not to have received my calls. Out of desperation, I then contacted customer service, who immediately sent me back to Noah, stating that claims don't typically make outgoing calls - effectively trapping me in an unhelpful circle. After being redirected, Noah then requested photos on February 9th, promising to file a claim on my behalf. However, since then, there has been no communication, follow-up, or confirmation of any claim being filed. I am expressing extreme frustration and anger over this profound lack of accountability, the disregard for my belongings, and the completely unsatisfactory post-move customer support, especially given the significant cost of the service and the generous tip I provided. Furthermore, I find the online claims process to be a deterrent, with limitations on photo uploads and irrelevant questions about carton damage. As a return/repeat customer, I am particularly disappointed by this experience. I demand an immediate resolution and fair compensation for the damages to my property.